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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3034 Topics

E
ERENContributor I
asked in Speakers

PLAY 1 CONNECTION PROBLEM

Hi there, I have 2 play1, 1 playbar and 1 play 5 in my house. and last week I moved to another house so another internet connection. I configured my playbar and one of my play 1 but I couldnt connect my second play 1. When i tried with ethernet cable it works. but when i try with wifi it stopped to play.Realy i m tired of it. Help mee! :)

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E
2 years ago
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UxenContributor I
asked in Speakers

play 5, drops out.

Hello Sonos, I have a problem i can’t figure out, it started not long ago.we have a play 5, in our living room, sonos one sl, in our kitchen, and a play 1, on our first floor.  When We play music, and have them all 3 playing, then the play 5, drops out - if i disconnect play 1, then there is no problems.if play 5 is running, then i cant get play 1 to work.  diagnostic report : 1249672719 kind regards Lars Renner

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Corry P
2 years ago
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gemamaj255Contributor I
asked in Speakers

Sonos Five turn on / off everyday lifetime impact

Hi!I have 2 Sonos Five in stereo pair connected to a power strip in order to turn on / turn off the speakers.I’ve read that turning on / turning off ervery day could affect the internal circuits, that it would be better to have the speakers every day connected.I usually listen music around 2 - 3 hours per day, and the rest of the day are turned off.Do you think this could affect to the lifetime of the product? Is better to have it turned on? 

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James L.
2 years ago
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Paul_66Contributor II
asked in Speakers

I can't upgrade my S1 controller...

Help. I’m in an everlasting un-upgradable loop... I am a Sonos user since 2006. So I have some old gear and some new gear. I want to remove the gear that I am being told to remove  - Play5 (Gen1) - in order to be able to upgrade my S1 app as I need to reauthorize my Apple Music account which I can’t do without upgrading. When i go to remove the Play5 I am told I need to upgrade first. I cant upgrade because unless I remove the incompatible Play5 Ive been told i need to remove. I cant unplug the Play5 because when i do and try and upgrade, the system says you cant upgrade because all of your gear isn’t available. I have tried rebooting the Play5 etc. no advice works none of the error message advice works. In fact at this point in time nothing works. I have a Play3, Play 5 (Gen 1), Play 1, ZP100, ZP80, Bridge and DockOnly the Play3, Play5, Play1, ZP100, are currently in use and they all worked on S1 controller up until now.

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P
2 years ago
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ViviBeneContributor I
asked in Speakers

S2 app dropping Play:3 speakers

I have two Play:3 speakers that keep dropping from the system after I "upgraded" to the S2 app. The Sonos One I have seems to stay connected. I'm able to get the system to recognize the Play:3 speakers by unplugging them and rebooting the router, but they keep disappearing. As of right now, they are not available on my S2 app, but I can access both of them through the Alexa app and they do play music. So, I don't think it's a connectivity issue. I'd prefer to be able to go through the Sonos app as I can't group the players in the Alexa app. Any advice??

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G
2 years ago
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MarvContributor I
asked in Speakers

Room only plays when grouped

My Sonos equipment has been working fine for many years.  Over the last several weeks, I have intermittently not been able to play music in my living room (2 Play5 paired speakers), but the rest of my Sonos equipment is working fine.  If I rebooted my wifi, the living room would typically work again...possibly for a day or two or perhaps just hours.  Now the living room will not play, even after rebooting wifi. What I have discovered is that if I group the living room with a room that is already playing, the living room will also play.  If I ungroup, then the living room will stop playing.

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M
2 years ago
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FedZwaContributor I
asked in Speakers

Play:1 and Play:3 not recognised in new S2 setup

 I recently moved and decided to invest in 5 new One SL speakers. I also took my old system with me, consisting of two Play:1’s, a Playbar, a Play:3 and Play:5. The system was running on S1 because of the old Play:5. I am ditching the Play:5 because I want to move to the new S2 system. I tried to set up the new system by plugging the old Play:1 with an Ethernet cable in the modem. The S2 app told me to switch to the S1 app. I disconnected the Play:1 and used the One SL instead. This worked well, I managed to set up the One SL’s in the new S2 app, and those speakers work. But now I want to add the Play:1’s, the Playbar and the Play:3. But the problem is that the S2 app now suddenly cannot find them. Is there any way to make those speakers visible again? 

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F
2 years ago
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ArielPeaceContributor I
asked in Speakers

Play 1 and App stopped working

I have 4 play 1 speakers. All do a sudden the app is not working. I’ve done everything I structure to fix it, Including connecting to the router. 

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A
2 years ago
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Dean_HAvid Contributor III
asked in Speakers

Play:1 Woofer Vibration and Air Pressure from Ethernet Port

So here’s a head scratcher I would appreciate some advice on. I was moving one of my old surround Play:1’s to do some cleaning and accidentally dropped it. Luckily, it landed flat base down on the rubber feet and it was quite a thud but structurally, it seems to be fine and it still plays.Now when it’s being used at normal levels, it’s fine but the woofer starts creating an audible speaker buzz when playing back at certain low frequencies and volumes (above 30%).Confusing more still is the fact that as it’s playing , I can feel a fair amount of air pressure from the driver being forced out of the ethernet port at the back as it’s playing (?!?!). I’ve checked my other Play:1’s and they nothing of the sort. What’s interesting is that when I “plug” the Ethernet port with my thumb and try to create a seal, naturally the air escaping is reduced but then the buzzing from the speaker on the lows and loud reduces as well (as far as my thumb prevents air from escaping). When I remove my thumb,

8
D
2 years ago
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Fuad TeymurovContributor I
posted in Speakers

One speaker in group is not working

I have a Sonos in office, and there are several in wall speakers where 2 of them is not working. What is a possible issue ? How to solve ? Please provide A2Z guide, such as I do not know where is set up and related things.

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Corry P
2 years ago
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Mickgwilt71Contributor I
posted in Speakers

set up problems

I had a  play 5 1st gen and a beam 1st/2nd gen working off the app 1. Been bought a roam which has to work off app 2. Thought it would be simple to set up but no!!! Was told I would have to delete both off app 1, set up the roam on app 2 then go back an re set up the beam and 5 on app 1 as I want those paired together. Cannot do this. Any help appreciated 

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Corry P
2 years ago
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StuHContributor I
asked in Speakers

Stereo pair stopped working with turntable

Hi there- I have a stereo pair with sub that suddenly stopped working with my turntable. It seems to work fine still when using streaming services.My setup is TT>preamp>port with a boost. The sub and left speaker of the pair are working but not the right. I’ve unpaired, and the music plays through each speaker individually, and repaired but the issue persists when paired. Unplugged the cables from TT, preamp, and port and replugged to make sure the connections are solid. Again everything else seems to be working fine with streaming and fine individually, it’s just the pair with TT that has suddenly stopped. Thoughts? Thanks!

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2 years ago
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mikehampson1878Contributor I
posted in Speakers

how to stop S1 app asking me to update to S2

My current set up is using S2 iPhone appOne Play 3 Play 5 (2nd Gen) Playbar & SubI have these running on 1 account however I also have on the same Wi-fi network aPlay 5 (1st Gen) running on a separate account on a different iPhone S1 appMy issue is that the S1 app keeps wanting to update to S2 which then means it disconnects from the Play 5 (1st Gen), its driving me mad and I keep having to reset the app and reinstall.I thought would it work if I got a Sonos Boost and ran the S2 compatible products on the separate network.ANY IDEAS HOW TO RESOLVE MY ISSUES ????

2
M
2 years ago
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Lazylistener78Contributor I
posted in Speakers

play:1 working wired but not wirelessly

Hi there :) my Play:1 has been fine playing wirelessly for ages then suddenly disappeared from the app. I have followed all the reconnection app advice and have even reset the Sonos and deleted and reloaded the app. I can get it to work wired but as soon as I remove the Ethernet cable the app can’t fine it. When I do the trusted network it says that the Wi-fi password is accepted and all is fine - then when I remove the wire it disappears? any help would be greatly appreciated. Thanks. 

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2 years ago
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IanhskiContributor I
asked in Speakers

Help! Added a Move and somehow my Play 1 is now 'incompatible' as sole S2 device

I already had:2 Connects (S1)1 Bridge - probably unnecessary?Play 5Play 1Happy enough with this set-up but for a big birthday, I was gifted a Move. Added the move and later in the day it transpired that the Play1 is now incompatible.No, I don’t want to trash and upgrade and why run a split system? I see no read benefits of S2Although music does come out of the Play 1, to say the least it has random control and I suspect it got updated to S2 and now stands alone so do I need to factory re-set it and re-add to my Sonos App? By the way, I mostly use an Android control app called Macronos because I found it added functions that Sonos didn’t bother with such as proper control of which devices fire up and at what volume when I create alarms and the ability to have home page short cuts such as Stop all and downstairs play Virgin Radio. It has served me well in the absence of a standalone controller which I would have liked in addition because I don’t want life dependency on my mobile phone! M

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I
2 years ago
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Ares83Contributor I
asked in Speakers

Second sub on Play:5 stereo pair

I am trying to add a second sub to my currentPlay:5 + sub setup. In settings->system->room there is no option to add a second sub. I also try to assign the sub to the room, but it says ‘a compatible sonos speaker is required …’ anybody achieved second sub wirh play:5?

4
A
2 years ago
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Wim Van MolContributor I
asked in Speakers

SONOS problems

SONOS installationFIRST HOME BELGIUMBathroom                1 x play 1Gardenroom2x play31 x subLiving room1 x sub,1 x Playbar, connect via cable met TVMy personal music on 1 x NAS (LaCie) in the living room, connected by cable with rooter in living roomSONOS BridgeAddition routerGarageFirst rooterSONOS usageradio via Tunln (internet radio)music via de NAS La-CieSONSOS 1 en SONOS 2 controllers installed on:Portable WINDOWS 102 x IPhone’s 81 x iPathChanged situation since the system no longer worksAdditional “new” router in living room. The distance between the new addition router and      the farthest SONOS PLAY 3’er is max 10 meters         SONOS Bridge, not working any more (control light not burning)Current situation, problems and questionsOnly SONOS 1 PLAY’er is operationalWith  SONOS 2 controller on Portable W,  iPhone’s and iPhat1Only music via TunlnQuestions1)Do I need a SONOS “bridge” ? (2 x SONOS 3 players)                2)A “reset” of all the SONOS players is necessary ?     

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Airgetlam
3 years ago
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n1ckbarnesContributor I
asked in Speakers

Sonos stops when Apple TV is switched on

I have 2 Play:1’s linked to my S2 app. Each Sonos has it’s own Alexa Echo Dot connected to it. Both Sonos speakers work fine normally (a few dropouts/buffering but nothing major).As soon as my Apple TV 4K box is switched on, the audio that is being played on the Sonos speaker stops. If I close the Sonos app and restart it, either the speaker that I was listening to is missing from the Sonos app or the app can’t connect to my Sonos system at all. As soon as Apple TV is switched off, then after a short while, the Sonos app shows the 2 speakers again.I’ve checked the ip addresses of everything connected to my router and they are all unique. I’ve tried making the 3 ip addresses (Sonos and Apple tv) static and rebooting the router but it’s made no difference. Anyone any ideas please?   

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Corry P
2 years ago
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JMRMContributor I
asked in Speakers

Play 5 gen 1

Hola, Mi SONOS Play 5 (Gen 1) no se enciende cuando lo conecto a la corriente eléctrica. Se que no se trata del cable porque el cable si funciona en otro SONOS que tengo. Es un problema del Altavoz.He probado pulsar a la vez los botones Mute y Vol+ y tampoco se enciende.¿Que le ocurre? ¿Que solución tiene?Gracias. Mod edit: Added English translation as this is an English language forum:Hello,My SONOS Play 5 (Gen 1) does not turn on when I connect it to the electrical current. I know it's not about the cable because the cable does work on another SONOS that I have. It's a Speaker problem.I've tried pressing the Mute and Vol + buttons at the same time and it doesn't turn on either.What happens to him? What solution do you have?Thanks.

1
Airgetlam
3 years ago
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TubygameContributor I
asked in Speakers

Sonos Five - Line in audio issue

Dear Sonos Customer Service, I have a Sonos Five, an iPhone 11 Pro, a 3.5 auxiliary cable and an Apple lightning to 3.5 audio adapter. When trying the play music from my phone on the Five via the auxiliary cable and adapter, i am faced with the ultimate disappointment of hearing no sound from my speaker. Is there an update that Sonos can push out to either resolve this issue or begin supporting this method of connectivity? I am not always near available wifi for use and the main buying point for me for this speaker was that it has an in-line port. All products are in great/working condition and both the auxiliary cable and lightning adapter was recently purchased as new from Best Buy. Thank you for any assistance in advance! 

2
controlav
3 years ago
B
BillsmafiaContributor I
asked in Speakers

sonos 5 wont connect

I have a Sonos 5 generation one that I have used with no problem. I bought the new roam and my Sonos app now finds the roam and plays music just fine but the 5 will not connect at all and says it cant be found. My husband is able to play music through the 5, but he didnt add the roam. Thanks

3
G
3 years ago
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Garry G1Contributor I
asked in Speakers

Unstable wifi?

streaming Deezer using Sonos app on iPad mini. the system is a connect, playbase, and 2 x play 3s. Today the signal to the play 3s has been unstable. Not had a wifi signal problem for sometime. So not sure why system started to play up today.  I have already diagnostic: 2018509983.Any suggestions?

2
C
3 years ago
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ShaunBinnyContributor I
posted in Speakers

sonos Play:1 Play:3 & Play:5 grouping

We can no longer connect and group our Play:1, Play:3 and Play:5 systems. It seems really odd that it coincided with me buying the Sonos Roam, which I have to say has been massively difficult to set up and we are also encountering continuing problems with that so I’m likely to send it back. The main problem however, is the fact that my original systems no longer working and nor can I connect to them despite downloading the suggested apps from Sonos. Meaning that I’ve an expensive set up that I can no longer use. Any ideas? Thank you very much.

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J
3 years ago
J
jatouContributor I
posted in Speakers

Sonos alarm not playing

A Sonos Play:1 functions as our alarm clock. About a month ago the sonos does no longer wake us up in the morning. If I push the play button, the music plays, so no WiFi problem here. Apparently your phone needs to be turned on and connected, otherwise the alarm doesn’t function anymore?

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G
3 years ago
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procrastistamperContributor I
posted in Speakers

Sonos WIRED Play1 wouldn't connect: claimed firewall issue

I just wanted to share that I had an issue today with Sonos controller, through my computer app and also the Android app.It started by telling me in the computer app that there was a router/network/firewall change preventing my wired Play1 from connecting. There have been no changes to the router or my computer firewall. Nevertheless, I recycled power on all the network stuff, my Play1, then on my computer, still no joy.I then opened the Android app on my tablet, and it was telling me there was still a network problem. I tried to do the “fix it” option, but it got me nowhere. It was telling me to go reset all the speakers in my house...but it was already showing those speakers as options to connect to, so that seemed unnecessary. I finally unplugged the ethernet cable from the Play1 and plugged it back in. After that, when I opened the Android app and chose the “fix it” option, it noticed that I had unplugged the ethernet, and wanted to walk me through reconnecting to my network.This t

3
Corry P
3 years ago
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