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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3002 Topics

J
Justin_5Contributor II
posted in Speakers

Sonos Sub connects to Play 5 but does not play

I have a Sonos Sub - Gen 1, and 2 Play 5 - Gen 2’s. The Sub will happily connect to both but only produces any sound with one of them - the one not in the room where I need it. Any ideas why a Sub will connect to a Play 5 but not produce any sound? I could reset and move / rename the speakers but I know this will have a problem with my smart home set up so the ideal solution for me would be to get the Sub producing sound on the speaker I need it to. Thanks - and hope someone can help

1
N
10 months ago
E
EamonndoContributor I
asked in Speakers

pairing

Is it possible to pair or sync a Sonos Play 1 or 3 to a cable tv system? I live in Ireland. I have Virgin Media. The system does not seem to be able to find my Sonos. 

1
Airgetlam
4 months ago
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soundoutContributor I
posted in Speakers

Sonos One SL sound issues playing with Sonos Move

I recently moved a One SL into the same living area as I have a Move. When playing through both speakers the One drops in and out regularly.  is this related to them playing together and not being compatible as a pair? Or are there other issues I should be trouble shooting  have never had a problem with one prior to this. 

2
S
10 months ago
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sjbennettContributor I
posted in Speakers

Update Problems

I am having problems with an update on my "Living Room" which is a Sonos Beam plus 2x Play1 as surround sound speakers. But the update does not go through. Any ideas?

2
S
1 year ago
A
axelenetContributor I
posted in Speakers

sonos one sl not working

I have a sonos one sl. I bought it 7 days ago and it stopped working. Could it be a recurring problem?

2
106rallye
10 months ago
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RotheChildDannyContributor I
asked in Speakers

Having trouble finding old S1

I recently renovated majority of my house and had a great system set up. This old system included 3-4 play 3s and two bridges to help connect my living room stereo and garage stereo. After downloading the S2 app, I’ve had no trouble connecting a boost and 2 One SLs on the same account, however, I can’t get anything from the old system to connect to the new one. The S1 app no longer picks up the old system either. What am I doing wrong? And advice will be greatly appreciated! 

1
Airgetlam
10 months ago
E
EcaskeyContributor I
asked in Speakers

looses wireless connection regularly

When I switch my Sonos  from tv to anything else, it looses the network connection and all 5 pieces of my system need to be reinstalled. And it looses the connection to the television. Today I can’t even do that. I really wish I hadn’t invested in Sonos. Something is always wrong with it. 

3
106rallye
1 year ago
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MichaëlRenardContributor I
asked in Speakers

Sécurité WPA 3

Bonjour, je possède encore une enceint sonos play 1 mais depuis une mise à jour de mon routeur je n’ai plus que la protection Wifi WPA 3 personnel, es ce que mon enceinte play 1 peut-elle encore se connecter à mon réseau merci.

2
M
4 months ago
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Philip.SContributor I
posted in Speakers

Propagating and synchronizing playlists between S1 &S2 Sonos systems

To update a preexisting topic (because it is now closed to comments). There is an excellent utility program available which allows the synchronization of playlists between S1 & S2 Sonos systems...  I have just installed this and for the first time in many years I have synchronicity! I am happy to recommend this very useful and quite intuitive to use little program. It does only run on PC's (not android) however.

1
Airgetlam
1 month ago
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Lazylistener78Contributor I
posted in Speakers

play:1 working wired but not wirelessly

Hi there :) my Play:1 has been fine playing wirelessly for ages then suddenly disappeared from the app. I have followed all the reconnection app advice and have even reset the Sonos and deleted and reloaded the app. I can get it to work wired but as soon as I remove the Ethernet cable the app can’t fine it. When I do the trusted network it says that the Wi-fi password is accepted and all is fine - then when I remove the wire it disappears? any help would be greatly appreciated. Thanks. 

1
G
2 years ago
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PeteoAvid Contributor I
asked in Speakers

Sonos 3's surround pair drop after doing updates

Almost every time after doing a Sonos update my 3’s that are paired as surrounds fail and drop off. This has happened for the last 4 updates. What the heck is going on with Sonos QA??

3
Stanley_4
4 months ago
V
ValdiContributor I
posted in Speakers

one Symfonisk ikea connected via wifi stop and start playing music randomly

one Symfonisk ikea connected via wifi stop and start playing music randomly... the other one (connected via ethernet keep playing without problems).  

1
denverharry
11 months ago
J
JonnyFitzContributor I
posted in Speakers

Mobile device cannot connect to beam

Hi,Apologies if this has been asked before. I am a sonos owner for over 10 years and fairly familiar with the software issues however I have just made some changes to my network (same router) but I cannot get my products to connect. Network is 2.4ghz...WPA2. Every time i go through the wizard I get the mobile device cannot connect to beam, although I am stood right next to it. Any suggestions….driving me crazy. I am unable to reset anything as this is greyed out on the app. Thanks

3
Airgetlam
20 days ago
D
DeluxemodernContributor I
asked in Speakers

help!

We have a  Sonos Playbar that my husband was given a few years ago when his place of work went out of business. It’s worked fine for years (on wifi) but Spotify no longer recognizes it,, and when we try to sign on to the app it shows a abbreviated version of someone else’s email, and won’t accept ours. Nothing has changed on our end, and all apps are up to date. Thanks for any advice!

1
Airgetlam
8 months ago
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smannakeeContributor I
asked in Speakers

Adding Sound connection to TV

This is a simple question, but is there any way to connect a Sonos One speaker to a TV using a Sonossound bar?

2
Airgetlam
6 months ago
X
Xalki64Contributor I
posted in Speakers

Sonos sub mini

I have just added the sub mini to my system successfully with the message that it is connected and it is indeed working. The problem is that it is not showing up in my system. I have un plugged  it as suggested by Sonos and plugged it back in several times. It continues to work but still won’t show up in my system.

1
G
5 months ago
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ChoupixTrending Lyricist I
posted in Speakers

big sub or 2 mini sub

I have 1 arc 2 era 300According to you it would be preferable to put 2 mini sub or 1 suband is it possible to configure 2 mini ?( my piece mesure 40 m2  and  ceiling height 3 mètres)jp  

3
Stanley_4
5 months ago
A
Anonymous
posted in Speakers

sonos 5 cant update

I keep trying but doesn’t update. The other Sonia 5 works fine

2
Alex.L
1 year ago
M
Musiclover26Contributor I
asked in Speakers

Sonos problems

I have about five Sonos one speakers in my home and routinely a couple of them never pop up on my system list . I don’t know why these speakers aren’t recognized even though they’re on the network/Wifi. Do I need to stop sharing them with Alexa?

1
Ken_Griffiths
9 months ago
E
espacio411Contributor I
posted in Speakers

altavoz sonos era 100 se para la musica

Hola tengo 3 altavoces sonos era 100 en diferentes tiendas (un altavoz por tienda) con la misma cuenta de sonos y la misma cuenta de spotyfive . La música se para a cada rato en las tres tiendas.Mi pregunta es si puede ser que al usar la misma cuenta falle.un saludo y gracias.

2
E
7 months ago
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rtvw16Contributor I
asked in Speakers

system skipping

My S1 system not only skips songs mid way through it also rotates which speakers are playing. My system has 6 speakers and it randomly plays on different speakers. My system is up to date. 

1
G
1 year ago
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Porsche99Contributor I
asked in Speakers

Dual subs with a stereo pair

When are we going to finally be able to have a stereo pair plus dual subs ?  , I'm delaying Sonos purchases until then. Please get this done.

1
AjTrek1
9 months ago
K
kimludContributor I
asked in Speakers

Roli keyboard

When I connect my Roli keyboard through the NOISE app on my iPad to the Era100 via Bluetooth, there is a latency about 300 ms, which disturbs me. In order to reduce the latency, I bought a C-USB cable which I can connect the iPad to the Era100 loudspeaker.How do I make sure the signal runs over the cable and will this reduce the latency?

2
melvimbe
9 months ago
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Cudjoe823Contributor I
posted in Speakers

ARC Sound Problem

My ARC stopped playing music and is making a constant noise that I can’t turn off

3
AjTrek1
9 months ago
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RichardJohn621Contributor I
asked in Speakers

losing products

Having issues with products droppingmy computer when connected to  wifi picks up the Move and Roam pairs but none others.When connected to ethernet they pick up all but the Move and Roam.My iphone will only pick up the MoveI have 11 pieces of Sonos equipment and feeling like this game of trying to get them to connect more than its worth.Hate to think this has been a waste of money. 

2
ratty
9 months ago
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