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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2918 Topics

C
Chris_296Contributor I
asked in Speakers

Added Beam, not cant see Roam

Hi, I’ve got a Sonos roam that was all working fine. Yesterday I set up new tv and Beam (which is great!) but the Beam set up seems to have taken over the app. Now I can’t add the roam to the app.  it never finds the roam when I click to add product.  any ideas on how to fix it please?thanks. 

1
Stanley_4
4 months ago
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Hammer32Contributor I
asked in Speakers

Room with a Beam drops out of Group on it's own.

I’ve got two rooms with a single Sonos OneSL each.  The third room had two Sonos OneSLs in a stereo pair.  All the speakers are wired to ethernet.  Grouping the rooms worked flawlessly.I recently added a tv and a Beam to the third room.  The Beam is paired with the two Sonos OneSLs.  The beam was not initially wired to ethernet.  When this third room is put into a group, music will play throughout the building, but after some random amount of time the third room drops out of the group and will be listed in the Sonos app separately from the group.For the first week or two the Beam was not wired to ethernet, so I wired it up hoping to resolve this issue.  After about a month, the issue repeats each time I group the third room with another room.

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S
3 months ago
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SierraOS777Contributor I
posted in Speakers

MoGo 2 Projector Audio Output via 3.5 mm cable not working with Era 100

Hi there,I have installed my XGIMI MoGo 2 in my apartment and tried to connect it to my two new Sonos Era 100s (stereo mode) via 3.5mm cable and the official Sonos Line-In adapter.In the Sonos app, the line-in is being shown as connected, however when trying to select the audio output on the projector the only two options are internal speaker or HDMI-ARC.Has anyone successfully connected their projector with Era 100s or knows what could be the reason that it won't work for me?In the Sonos app, I could change the source level from 1 to 10 but don't know whether this would change anything?Appreciate any feedback and support!Cheers from Austria

1
Airgetlam
1 month ago
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gfree1Contributor I
asked in Speakers

discontinuous music

Our Sonos system was installed in 2016. More and more often the music is not continuous. On occasion I have unplugged the Sonos control box for a particular room, and it appears to help for a day or so. It is very frustrating. I am wondering if there is a way to reset the entire system, hoping that this might solve the problem. Gary Freeman

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G
5 months ago
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robbgreenContributor I
asked in Speakers

play 3

Can you hook external speakers to a Sonos Play 3?

1
Ken_Griffiths
4 months ago
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Erland SommarskogAvid Contributor I
posted in Speakers

Sound occasionally drops from speakers in a Play 3 pair

This is a continuation on the threadwhich has been closed for comments. Whence a new thread.An update: I started to get drops from my Play 3 pair again tonight. .This means that the firmware update did not help. I have not noticed any of these drops in my Sonos Five pair yet. (Recall that I swapped rooms for these pairs, to test the hypothesis that the different usage profiles could matter.) This is promising.Seems like I’m in for buying an ERA 300 pair, but it may take some time I come around to it. (It’s a bit of work to get them in place, since I want to mount them on the wall.)

2
E
1 month ago
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Electronman1Contributor I
asked in Speakers

speakers

how many sonos ones can be added to a wifi system?

2
Stanley_4
5 months ago
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GjjmjContributor I
asked in Speakers

5 of my speakers roam, (2) play1, play5, sub ,have not been responding for 2 days

We have a few speakers in our home and 5 of them have not been working for the last 2 days. The show they are updating. We have tried restarting all of them, resetting the modem, and some times they do not show up in the app and then they load but continue to update. 

1
Airgetlam
2 months ago
J
jmkingsbury
posted in Speakers

Sonos not showing up on Sonos App - Madness

For about the sixth time this week the Sonos system has become invisible to the Sonos app - on Desktop (and occasionally on the Android App). However Spotify detects the device. On occasion Spotify cannot detect the device but the Sonos App can…..Madness….I have set fixed IP addresses for the Sonos devices as previously suggested. Rebooted router (ASUS  Restarted Devicesetc etcI can’t keep doing this ad infinitum….. 

1
Airgetlam
6 months ago
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CarleenkramerContributor I
asked in Speakers

speakers

I upgraded my eero system to an eero 6 mesh system that I need to use to get music through my old, brick building.  I have 9 Sonos speakers 7 are all playing one thing, 2 won’t play - or if they play it shuts the others off.  They all used to work together - now they do not.Suggestions?  I’ve tried everything!

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Jamie A
4 months ago
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teddyaContributor I
posted in Speakers

I bought Starlink then an after market router for my Sonos--Only the Play 5 suddenly connected

Hi all!I bought a TP Link (AX21) Wireless Router. Initially, I could not find ANY of my speakers and every time it said it could not connect to the SONOS network when I tried to transfer over. Frustrated, I let it be overnight. This morning, I went to play music and saw that my PLAY 5 (brand new) had suddenly connected. I have no idea when that happened because last I saw, NOTHING had connected prior to me leaving it alone. I have factory reset my speakers, as this website told me to do, however I still cannot connect to my other, slight older, Play 5’s nor any of my Play 1’s or Move.When it comes to settings inside the route, I know how to get into the router to make changes, however, I really don’t know what any of it means. I’m hoping you smarties either know what I need to do with settings OR you’ve been through this issue and can walk me through fixing it. Thanks, Teddy

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T
4 months ago
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Ole71louise68Contributor I
asked in Speakers

Sonos One have no connection to the internet/router

My sonos one have suddently stopped Ihave tried to disconnect it, wait 10 seconds and after one minut try again.Doesnot lsolve my problem

1
G
5 months ago
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Ski piaczynskiContributor I
asked in Speakers

help a guy out. nube

SL1s can I Unplug and move the speaker placement without changing the settings? Can I use with 4 SL1s and and a sub until I buy the ARC? I’m transitioning from Bose. Using a LG 86 TV no receivers just the tv. Thanks in advance. 

2
S
1 year ago
R
RawmanContributor I
posted in Speakers

Sonos Five HiFi Set Sound Issue

Hello everyone. I have setup my 2 new Sonos Fives with Sub Mini and noticing that one of the speakers sounds like it plays in a mono mode, like if the tweeters were not on or something. I don't know how to better describe the issue... I have tweaked every possible setting that I could think of, but nothing worked. Currently, the music plays through a smart phone and is hooked up using line in connection. Anyone has experienced this? Thanks.

1
ratty
5 months ago
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slashouqueContributor I
posted in Speakers

vinyl system connected to sonos amp but don’t hear from Play 3

Hey guys, I just connect my vynil système to sonos amp but can’t hear any sound with My Play3. Any Help? Both are well synchronise from Sonos S2 app. Thx

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N
9 months ago
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RaulyyaestaContributor II
asked in Speakers

barra arc

Por qué no se compaginan mi nueva barra arc con mis altavoces One sl?ayuda por favor

1
Jamie A
1 year ago
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TeiganContributor I
asked in Speakers

setting my play 5 zoneplayer

If have changed my wifi and can't reconnect my zoneplayer Play 5

1
G
6 months ago
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Vector23Contributor I
asked in Speakers

Sonos play 1 does stops playback

I changed my router so I reinstalled my two Play 1s. That was all fine, but now both devices  stops playback after about 2-3 minutes from Spotify and after that the Sonos devices cannot be detected from any app including the Sonis app. I can unplug and plug them back and then play some minutes again before playback stops. This happens from iphone/Android/Ipads/computer.  I have installed my Sonos devices on a 2.4 Ghz that is set up to be compatible with the, now, old, Sonos devices. 

1
Airgetlam
3 years ago
J
Joeh1277Contributor I
asked in Speakers

alarm no longer sounds

My Sonos Five alarm no longer sounds in my bedroom, though it will play in another room on Sonos Arc. Any help would be greatly appreciated.

1
Airgetlam
5 months ago
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sloppydogdroolContributor I
posted in Speakers

some but not all of my speakers cutting out and come back on their own

I have speakers running in a business environment.  We are streaming audio and sometimes we loose certain speakers.  Not always the same speakers.  The problem seems to move around.  I thought access point but the speakers that go out are connected to the same access point.  Someone had a similar issue in their home and suggested there was a special router offered or recommended by Sonos that solved their problem in their home.  Eero Pro 6 routers.  Guest network setup.  Speakers and all business equipment on the business side, not guest login.    

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5 months ago
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Andyd4351Contributor I
asked in Speakers

lost sonos play!

I have the Sonos play. It has been sat high up on a shelf for years and I have recently come to use it and despite my best attempts, nothing. Can be found! I have always had a wired connection and have followed the app instructions to the letter at least 15 times and still nothing! The light has gone from orange and flashing to solid orange then flashing white and now solid white and yet still undiscovered! Any advice that I haven’t tried yet? Thanks in advance 

1
Airgetlam
1 year ago
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HumaneerContributor I
asked in Speakers

syncing issues out of wifi

can I sync play five sonos with films on a headphone jack to jack cable from imac whilst not in wifi

1
Airgetlam
10 months ago
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NylfeContributor I
asked in Speakers

system

When I use sonos, my system is hopping in and out of connection everytime we listen to music.I have the sonos bridge, and not sonos 2 app, because many of my speakers are sonos os:01

1
Airgetlam
10 months ago
J
JoggergContributor I
posted in Speakers

soundcore wireless speakers

Does anyone know if I can connect non Sonos wireless  speakers to my current Sonos system

2
Stanley_4
6 months ago
M
monkeyfishContributor I
posted in Speakers

PLAY (gen 2) 5 lost wifi. diagnostic

Hey All. Have extensive Sonos system.  Wi-Fi is fine.  Attempted all remedies.    Diagnostic code is  79641770 suspect internal wi-if card died.    If someone from Sonos is on this board.  Let me know steps to replace / repair.  

1
Ken_Griffiths
1 year ago
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