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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

3,010 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

3010 Topics

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Recently active Most replies Newest first

BuckyyyContributor I

asked in Speakers

speaker selection

Getting message. Unable to connect to device. Try again later. When i try to change a speaker group. This is the message. On SO2 app for android.

8 months ago

sysrqContributor I

posted in Speakers

Last update

What happend?After last update the sound changed and to the worse.Not good at all 😡😡

9 months ago

SierraOS777Contributor I

posted in Speakers

MoGo 2 Projector Audio Output via 3.5 mm cable not working with Era 100

Hi there,I have installed my XGIMI MoGo 2 in my apartment and tried to connect it to my two new Sonos Era 100s (stereo mode) via 3.5mm cable and the official Sonos Line-In adapter.In the Sonos app, the line-in is being shown as connected, however when trying to select the audio output on the projector the only two options are internal speaker or HDMI-ARC.Has anyone successfully connected their projector with Era 100s or knows what could be the reason that it won't work for me?In the Sonos app, I could change the source level from 1 to 10 but don't know whether this would change anything?Appreciate any feedback and support!Cheers from Austria

2 months ago

cedzContributor I

asked in Speakers

WM0 or WM1

Bonjour,Si j’ai bien compris lorsque je connecte une enceinte en filaire, un réseau “Sonos” est généré et l’ensemble des enceintes y sont connectées.Une enceinte connecté en filaire apparait en WM0 et de ce que comprend les autres apparaitront aussi en WM0.Hors dans mon système, j’ai régulièrement des enceintes qui sont en WM1 (qui est une connexion Wifi).C’est généralement les enceintes qui sont “instable” (déconnexion de l’appli/wifi). A partir du moment ou une enceinte est en filaire, ne devrait-elles pas toutes se connecter au réseau généré par celle-là?Pourquoi ais-je du WM0 et WM1 dans mon systèmes (13 enceintes + un sub) ? Moderator Note: Translation by Google Translate- Good morning,If I understood correctly, when I connect a wired speaker, a “Sonos” network is generated and all the speakers are connected to it.A wired speaker appears in WM0 and this includes the others will also appear in WM0.Except in my system, I regularly have speakers that are in WM1 (which is a Wifi conne

9 days ago

rteskaContributor I

asked in Speakers

Can't connect sonos beam to xfinity gateway

I recently upgraded from xfinity blast (had no issue for years) to gateway for more bandwidth and now I can’t connect any of my Sonos speakers to my network. When I troubleshot through the Sonos app it says that Sonos only supports Open, WPA and WPA2 security. I found that the gateway was set to wpa3. I changed it to WPA2, reset everything and tried again with no change. After connecting to my beam through the Sonos app and hitting the button on the back it asks me to put in my wifi password, after doing this it gives me the error that there was a problem connecting to the network. Any suggestions ?

1 month ago

Jimcrooks800Contributor I

asked in Speakers

Play:5 reconnect to system

I was gifted a Roam and I wanted to add it to my Sonos system. It is incompatible with S1 - and most of my speakers are the same. In the process of trying to split the system, I disconnected a Play:5 from my system. I tried to reconnect it using the various instructions online. No joy! The reason is that when I go to my S1 Controller on my iPhone and +Add Product, it simply refers me to an Update requirement for my system - to S2. I simply cannot add a product to my existing S1 system.

4 months ago

BOL74Avid Contributor I

posted in Speakers

sonos Five with sub

Spring is in the air👋 Hello everyone…In stead of getting a Sonos Arc for my bedroom i bought two Gen 3’s instead….and i switch from Era 100’s to Ikea Symfonisk Lamp Gen 2 for surrounds…and i could not be more happy. I took the Sonos Sub mini i had in the bedroom,and connected it to my Five’s stereopair. It made a huge difference as well.Now my wonders are…how much difference will a Gen-sub do vs the Sub mini? Of course it’s just for me to try,but i’m just curious if someone allready have done this…i mean there have been people here who got a Gen-sub connected,but did they try a Sub mini first/after?What was their verdict? Be Well🙏

25 days ago

Nick LandAvid Contributor I

asked in Speakers

Intermittent clicking from Play 5 Gen 2 speakers

I have a pair of Play 5 Gen 2 speakers. When playing on AirPlay from a Macbook Pro (2021), there is a frequent intermittent clicking sound, like a record skipping, about 10-20 times a minute. It’s very annoying.Does anyone have any suggestions?Thank you!

9 months ago

SImpson169Contributor I

posted in Speakers

Play:1

Hello, I have an Old SONOS Play:1 that I can't seem to pair, tried all the usuals and ran through he app test etc and am getting no response or connection. The Play 1 has a white flashing light. Any ideas or is it time to use as a door stop.??

6 months ago

EllabyjContributor I

asked in Speakers

new network

I have changed my wireless provider. I cannot get my old gen 1 play5 to work. I have the same network in the app and on my phone, but it will only work if I revert to the old network on my phone. That network is not present in the app.

5 months ago

FroglegsContributor I

asked in Speakers

Malfunctioning play 3’s during set up

2 of my play 3’s are showing a red light. What do I do?

3 months ago

BrufieContributor I

asked in Speakers

hidden Play:1 in Sonos App

Hi, I was having trouble setting up a pair of play 1s as surround with my Beam gen 1 so I hide the p1s now I can not see how to un-hide them, please help?

1 month ago

CooljackContributor II

posted in Speakers

Should , Sonos

Should Sonos make a computer speaker with subwoofer sound like 5.1

1 year ago

jphenrickAvid Contributor I

asked in Speakers

Sonos playBar Hardware failing

Hi I think my playbar is failing internally wired or wireless after a few hours audio dropouts then goes offline and no sound in app no white light on front of bar when tv remote pressed white light on side still on needs powercycle to resolve latest diagnostic while online is 134246477 John

5 months ago

RossunitedContributor I

asked in Speakers

Two turntables, playing at the same time, on different Sonos speakers. Can it be done?

I have a turntable, line in on a Play 5. I have another turntable, line in, on an Era 300. However, when I play on, it kills the sound on the other. How can I get around this? I also have a Sonos Connect as well. Moderator edit: Changed Sonos Bridge to Sonos Connect (the Connect’s room is called Bridge, but a Sonos Bridge is another device entirely)

3 months ago

Not impressedContributor I

asked in Speakers

line in outdoors

I have a play 5 which I occasionally would like to use in the garden with a line in from my phone. This means unplugging it so that it forgets that it is connected to the line in. As there is no WiFi in the garden it is then impossible to instruct it to accept line in again.Does anyone know a workaround for this?

7 months ago

dholleyContributor I

asked in Speakers

RfkentContributor I

asked in Speakers

native itunes app will not play on wifi?

I integrated the itunes library into my SONOS app and everything works fine both on Wifi and Bluetooth.However, if I just want to play music directly from my itunes app to the Sonos Move over wifi it does not work?? Bluetooth works fine. I guess there is no way to map the direct itunes music from the itunes app to the Sonos move.

11 months ago

RiccofraContributor I

asked in Speakers

First connection

How should I connect, at the first time, the Sonos One SL to the home wifi?

1 year ago

jack81Contributor I

asked in Speakers

Play:1

comment connecter play:1 à un Mac ?

6 months ago

StokerContributor I

asked in Speakers

Lost Connection (Smart Meter?)

I control Sonos devices on my iPhone/Sonos App. I have lost connection with all my Sonos devices. Even 2 Connect Amps ethernet wired to my router. Devices do still show up in the System Info page. Shown as ‘not connected’. I have gone through the power off routines on the Sonos devices and the router (several times). I have deleted and re installed the Sonos App. I had an energy Smart Meter installed a couple of days ago. Sonos was fine before the Smart Meter. This is the first time I have used the Sonos after fitting the Smart Meter. A coincidence? Or could the Smart Meter interfere with the Sonos/wifi signal?

2 months ago

Wanda JContributor I

asked in Speakers

Sonos One (Gen 2) cuts out

I just got my Sonos and it cuts out after a minute of playing, is it a blue tooth wireless speaker or does it need an Ethernet cable?

4 months ago

Howard1Contributor I

posted in Speakers

lost speaker

One speaker stopped working and cannot retrieve despite following instructions

4 months ago

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