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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3081 Topics

J
JPS 1981Contributor I
asked in Speakers

Sonos 1 available to see in the app but not in any other app

I have an orginal play 1 that is connected to my wifi network but I cannot see it in other music apps such as spotify - any ideas?Thanks 

1
Ken_Griffiths
6 months ago
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nfshirleyContributor I
asked in Speakers

Alexa on Era 300s (stereo pair)

HiI have just installed two Era 300s in a stereo pair with a sub. All works fine, except when I added the Alexa voice assistant the music became incredibly muffled as if Alexa was listening all the time. When i removed the voice assistant, it was all ok again.Does anyone have any ideas of how I might resolve this?ThanksNeil 

1
N
6 months ago
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BosstweedContributor I
asked in Speakers

Why did one room stop playing music?

Hi, I’ve had my Sonos set up for about 6 years. Suddenly it stopped playing music in 1 room. The rest of the rooms work fine. I reset the wifi and it still doesn;t work. In the App the room still shows up and can be controlled but there is nothing coming out of the speakers, What can I do? I did a diagnostic and the confirmation number is: 2002101329.

1
AjTrek1
6 months ago
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Patrick FContributor I
asked in Speakers

SONOS One

Comment connecter 2 enceintes SONOS One à un téléviseur ancien (sans connexion Wifi) ?

1
Airgetlam
6 months ago
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DukeyContributor I
asked in Speakers

connecting to sonos one from tablet

How can I change the name of my Sonos one speaker, it was just living room but now my streaming is going to the Google nest, I am trying to set my Sonos one up to receive music from you tube, thank you.

1
Airgetlam
6 months ago
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BcushardContributor I
asked in Speakers

Play 5 - Swap out Speaker Grill?

Hello,I have 2 White Play 5 speakers with black grills. Is there anyway to swap out the black grills for white grills? If not do the grills easily come off so I can paint them white?  Appreciate any feedback!

1
Stanley_4
6 months ago
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WardleroyContributor I
asked in Speakers

Line-in no longer connecting to speakers throughout home

I’m no longer able to connect my line-in feed (a turntable) to most of the speakers in my home. This is suddenly a problem for the past few days after a full year of no issues at all. When I activate the line-in and try selecting any other speakers except the 5 (which is wired to the turntable) and my ceiling kitchen speakers (which are connected to my Sonos Amp), it makes all the sound stop and eventually says it can’t connect to the device. Nothing about my home or set-up has changed so I have no idea why this is happening. Submitted a diagnostic—1125498172. 

1
G
6 months ago
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Db97224Contributor I
asked in Speakers

changement wifi

Bonjour après un changement du système wifi il est impossible d’avoir les 2 paires d’enceintes ensembles. Je trouve ou les play 5 ou les play 3 mais pas les 4 ensembles. J’ai fait plusieurs rénitialisation de chaque enceinte  Moderator edit:Google Translate- Good morningafter changing the wifi system it is impossible to have the 2 pairs of speakers together. I find either play 5 or play 3 but not all 4 together. I did several resets of each speaker

1
Corry P
6 months ago
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lovewillrule1023Avid Contributor I
asked in Speakers

Sonos Alarm on Sonos One Goes Off every day, But No Alarm is Programmed

Hello, I am having an issue. For months now, every single day, my ‘bedroom’ Sonos One’s have an alarm that goes off at 8:30am. I can say “Sonos cancel” and it turns off But if I say “Sonos cancel my alarm” it says “there are no timers set”If I look on the app there are no alarms or timers set I have disconnected all other programs (like Alexa) and the alarm still goes off. I have checked previously linked smart voices (like alexa) and there are no alarms set with them either. I cannot figure out how to get it to stop. Please help

1
Corry P
6 months ago
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udp53Contributor I
asked in Speakers

era100 line in and bluetooth stereo pair

I have a single era100 which I use over wifi (Spotify mainly), line in (xbox) and bluetooth (turntable)I am considering buying a second one to create a stereo pair.Question I have is will I be able to use the bluetooth and line in across the stereo pair as well as Spotify.Id really like the xbox and turntable to come through as stereo as well as Spotify. Thanks Brett

1
Ken_Griffiths
6 months ago
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LaurengandersonContributor I
asked in Speakers

speakers are not working

I recently renamed my home router and now my speakers are not working. 

1
ratty
6 months ago
J
jmkingsbury
posted in Speakers

Sonos not showing up on Sonos App - Madness

For about the sixth time this week the Sonos system has become invisible to the Sonos app - on Desktop (and occasionally on the Android App). However Spotify detects the device. On occasion Spotify cannot detect the device but the Sonos App can…..Madness….I have set fixed IP addresses for the Sonos devices as previously suggested. Rebooted router (ASUS  Restarted Devicesetc etcI can’t keep doing this ad infinitum….. 

1
Airgetlam
6 months ago
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Devine84Contributor II
asked in Speakers

Sonos Play 3 Group Dropping Out

Hey everyone. I have 3x Play3 and a sonos Amp. 2 of the Play 3s are grouped together downstairs to play in the kitchen and dining room. However, they are dropping out randomly. Sometimes the kitchen oneSometimes the dining room.I've tried moving speakers, I've tried restarting routers with everything off and switching them on afterward. I've tried seeing if there are any updates. No joy. This is playing BBC sounds or Spotify btw. Internet speed of around 40mbpsCan anyone help me ?

1
Ken_Griffiths
6 months ago
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ChatpContributor I
asked in Speakers

how to discontinue sonos play5 speakers of my account

I own 2 play5 spleakers 1st gen and just sold them. I want to discontinue from my account. 

1
Airgetlam
6 months ago
K
KorbinContributor I
asked in Speakers

Sonos Beam S2 working but not showing in the app

I have Sonos Beam and One S2. Both worked fine yesterday and for over 3 years I had no issues. But today it all changed. Both were grouped. My network is run on Deco mesh system.Beam disappeared from the app but it is still working, despite the fact I don’t see it in the app. One is showing in the app but not working. Can’t turn it off and no sound coming though.I tried adding Beam back to the app but getting an error “There was a problem connecting your Beam to network”. I tried several times but nothing works. The best result I had it said it was connected, but right after it reverts back and offers to connect it again. The only way to make it work like it was before is to connect Beam with router through enternet cable. After that both Beam and One show in the app and can be grouped.Can anybody help me to figure out how to fix this issue. I prefer Wi-Fi connection.

1
Airgetlam
6 months ago
A
aprilwContributor I
asked in Speakers

No sound when trying to connect with Play 3

My phone was able to detect the Play3 but when the Sonos Play 3 was supposed to play an audio code, there was no sound. I tried pressing on the volume up button but there was still no sound. Alternatively, I followed the app prompts and pressed on the play/pause button, but nothing happened either. How do I fix this?My account has no system either since I have not been able to connect to any of my sonos products.

1
Airgetlam
6 months ago
K
keeperEnthusiast I
asked in Speakers

ERA100 green light after timed playback

Hello If i use timed playback on my ERA100 the green light comes on for a few second's at the end of playback.Wouldn’t be an issue but it’s in the bedroom and wakes you up as your trying to nod off. Cant see a setting that stops this?

1
Belly M
6 months ago
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Persson101Contributor I
asked in Speakers

Connection Sonos Era 100 and Google Nest Wifi

HiI have 2 Sonos Era 100 paired as stereo speakers. I use them for TV and streaming.But i almost everyday need to reset them (power down and up again) and set my Google Nest wifi as network for the speakers.Is there a “no go” between Sonos and Google Neste wifi here?I haven’t done anything with the setting in the Nest router, becouse it works very good with every other device that is connected to the router. This includes Siemens Home Connect, which is known to be hard to set up with some routers.Are there any quick-fix for my problem? I would be really greatful for any answers that could help me.

1
Stanley_4
6 months ago
Y
yxhContributor I
posted in Speakers

Potential solution to Airplay Error

I found that simply changing the name of the system might solve Airplay Error.For example, change the name of your system from “bedroom” to “bedroom 2”, and choose I haven't moved any Sonos speakers for the Trueplay.Hope this trick also works for you.

1
Ken_Griffiths
6 months ago
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Sra_explorerContributor II
posted in Speakers

Arc, Sub and Era 300 setup

Arc, Sub and Era 300 are setup in a surround, however is it possible to have the 300 and the sub as a stereo without the arc, and I can name it as something random. Placement location will not changed.

1
jgatie
6 months ago
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Ole71louise68Contributor I
asked in Speakers

Sonos One have no connection to the internet/router

My sonos one have suddently stopped Ihave tried to disconnect it, wait 10 seconds and after one minut try again.Doesnot lsolve my problem

1
G
6 months ago
H
hoogrContributor I
asked in Speakers

Updating to s2 - error 9

I’ve got a system made up of four play:1 and two play :3.Am trying to update to s2 so I can add a mini sub. But the update won’t work. Doing it from s2, it hangs and gives me an “error 9”.I’ve tried factory reset on everything, downgrading everything back to s1 in the s2 app and then reinstalling it as a fresh system. But while the play:1 lot will all move over to s2 just fine, the play:3s always fail to update. Also an “error 9”.I’ve spoken to Sonos and they say this is a temporary issue that they are working on. But it seems frankly unlikely that the one time I’m trying to do this is also the one time it has stopped working. Does anybody else have similar experiences?

1
Jamie A
6 months ago
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dan_2023Contributor I
asked in Speakers

Electric Hummig / Buzzing noise Sub-mini

Hi,I just notice my sub-mini is making an almost imperceptible humming / buzzing electric noise when connected to the electricity. It is only noticeable if I place my ear very close to the unit, almost touching it.Is it normal? Does your unit also make this noise?Second question, I also noticed the sub-mini does a small pop when starting some songs, not very loud. Is it normal? This happened since the last update (15.9).Thanks!

1
Ken_Griffiths
6 months ago
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Backcove29Contributor I
asked in Speakers

Era300 mounting

I have a new set of era 300s I would like to wall mount them. They would be mounted in a finished poll barn the walls are 16’ tall 34 wide I didn’t want to mount them low how high can I go and do I turn them up side down Also has insulated cathedral ceiling that goes from 16’ up to 26’thanks

1
Stanley_4
6 months ago
M
MadraruaAvid Contributor I
asked in Speakers

is sonos one or era better?

I want to add a stand alone speaker to my zoned system. Can I add either of these speakers to my other zones which are amp to ceiling speakers? Secondly which is better? thanks. 

1
Ken_Griffiths
6 months ago
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