Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3271 Topics

H
Happy124Contributor I
asked in Speakers

does sonos sub generation 1 work with sonos 5 generation 3 speakers

does sonos sub generation 1 work with sonos 5  generation 3 speakers

1
ratty
9 months ago
N
nostresshereContributor I
asked in Speakers

How to remove product or speaker or room from list

Let’s say you have set up two rooms, or somehow duplicated your main room and now speakers are in the wrong place.   In my case, I had two living room setups.There is no way to delete a speaker, or room setup that I could find.After spending all kinds of time trying to find an answer, I figured this out. I just went to ADD a speaker to the correct living room, at which point it will ask to remove it from the other setup.  To make it easier, rename the other system to bathroom or something so you are not confused with the two living room setups you might have.BINGO BINGO

1
Jamie A
8 months ago
J
jmkingsbury
asked in Speakers

SONOS - the eternal Network nightmare

Hi,So I can play tracks on Spotify to my Sonos Symfonisk speakers no problems. However, on the Sonos app I get the error message 701. Have turned off router etc but nothing. Incidentally, the error also occurs on the Phonos paid for Windows app.

1
ratty
8 months ago
J
jeanpaul66Contributor I
posted in Speakers

retroalimentacion

hola tengo una barra sonos beam 2, de repente hace ruidos como si fuera una retroalimentacion aun cuando esta apagada la tv, que podria ser???

1
G
9 months ago
P
PASCAL MBContributor I
asked in Speakers

DEFECTIVE SPEAKER

I have a total of 5 speakers 5s, 3s and 1  All S1.the 1 does not connect it is unreadable to the system and all the others are on. I have tried every thing but I think it is cooked. can I please get it replaced and how.  Please advise. Moderator edit: removed Sonos ID as it’s identifying information

1
Airgetlam
8 months ago
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JonnyPatContributor I
asked in Speakers

using sonos speakers.

Can’t you just use Sonos speakers as speakers? No internet involved just plane old speakers. 

1
Corry P
8 months ago
A
Ales1981Contributor I
asked in Speakers

Sound blocked at 15% with Arc and Sub

 Hi all I have an Arc+Sub, different One and a Move. The Arc+Sub are not connected on a TV at thé moment, i use just for music What ever i do, volume on Arc+Sub automaticaly down at 15% max or less (volume reducer 100%) Do You know this problem ? Thank You !  

1
Corry P
8 months ago
H
HoopContributor I
asked in Speakers

voice commands

After rebooting my music voice command "Stop music or pause music" will not function.

1
Corry P
8 months ago
R
RambContributor I
asked in Speakers

sonos five not registering

Why is my Sonia five speakers not registering  

1
ratty
9 months ago
R
RebeccaRafikaContributor I
asked in Speakers

Connect to new wifi router password

I have a new router and password and since then cannot connect to my Sonos system. I have followed all the steps carefully but it still does not connect. Also in total I bought different Sonos speakers as I live in two places. I have bought 4 Play: 1 devices of which 3 are here. It only shows me 2 and none of them have the serial number of the ones I bought for here. At least one should, but none do.  what could the problem be?

1
N
9 months ago
J
JohnF8Contributor I
asked in Speakers

Use Eras 100 as speaker for Mac Studio

I would like to use my Eras 100 as a speaker for my Mac Studio.Since I want to avoid delays, I would like to use the line-in on the ERAS 100. Bought a USB-C to 3.5mm adaptor from Apple, but it’s not working.Do I need the SONOS dongle absolutely? Is there something unique about the SONOS version?  I don’t think the Mac Studio has a “pre-amp” but I am not sure. Will it work once I have the proper dongle or I will be limited by my Mac Studio output capacity?

1
Airgetlam
8 months ago
M
MDCalgaryContributor I
asked in Speakers

USB ERA 300

I have a turntable with both RCA, BT and USB connectivity. Can I plug the USB turntable to the USB port in the 300? Also can I use the BT to pair with the 300? What is better?

1
buzz
8 months ago
J
JoshSydContributor I
asked in Speakers

Indoor/Outdoor set

I’ve just purchased an Indoor/Outdoor set (Era 100 and Move), I plan on getting a second Era 100 to set up together eventually, just didn’t do it right away due to the cost. My question is, could I have 2 Era 100 in sync with my Move? I’m not concerned with stereo sound. I just want the two era 100 playing inside and the move outside when I have people over. Thanks in advance!

1
Ken_Griffiths
8 months ago
R
Ralf_7Contributor I
asked in Speakers

Play:5 high ping times (and music drops) when used as "primary player". All good when added to a group

I have a stereo pair of Play:5 . Also other Sonos equipment in the house. They are all connected on Wifi.   When playing music on the stereo pair of the Play:5, music drops out. Ping times to the left side of the Play:5 pair shoots up to 2+ seconds (from ms): 64 bytes from 192.168.89.152: icmp_seq=201 ttl=64 time=8.770 ms64 bytes from 192.168.89.152: icmp_seq=202 ttl=64 time=2.975 ms64 bytes from 192.168.89.152: icmp_seq=203 ttl=64 time=3.121 ms« start playing music >>64 bytes from 192.168.89.152: icmp_seq=204 ttl=64 time=2.056 ms64 bytes from 192.168.89.152: icmp_seq=205 ttl=64 time=216.354 ms64 bytes from 192.168.89.152: icmp_seq=206 ttl=64 time=1573.440 ms64 bytes from 192.168.89.152: icmp_seq=213 ttl=64 time=5184.342 ms64 bytes from 192.168.89.152: icmp_seq=214 ttl=64 time=4360.328 ms64 bytes from 192.168.89.152: icmp_seq=215 ttl=64 time=3363.856 ms The right side ofthe Play:5 pair has consistent low ping times. When starting the music from another set and then letting this P

1
Airgetlam
8 months ago
B
Berky1010Contributor II
asked in Speakers

Mixing/Pairing Ceiling and Wall Speakers

Can this be done? I think I read I’ll need an amp for each pair of ceiling speakers and wall speakers but curious if these can all be paired together?

1
G
8 months ago
B
Bonino25Contributor I
posted in Speakers

jumeler

Bonjour je n’ arrive pas à jumeler mon établissement 100 avec mon sonos move , pourriez-vous m’aidez ?

1
Ken_Griffiths
8 months ago
J
jhertel2189Contributor I
asked in Speakers

Connecting to router after password reset

We had to change the password on our router after a hack. We cannot reconnect our Sonos products to the wireless network using the new router softward

1
Ken_Griffiths
8 months ago
D
DeluxemodernContributor I
asked in Speakers

help!

We have a  Sonos Playbar that my husband was given a few years ago when his place of work went out of business. It’s worked fine for years (on wifi) but Spotify no longer recognizes it,, and when we try to sign on to the app it shows a abbreviated version of someone else’s email, and won’t accept ours. Nothing has changed on our end, and all apps are up to date. Thanks for any advice!

1
Airgetlam
8 months ago
B
bartemContributor II
asked in Speakers

Another connecting to new router question

Hi all.  I have just moved some of my Sonos Play1 speakers back to my home from my recreation home.  They are on the same router they were before I had moved them initially.  At my other home they were running on S1 but I am trying to set them up on S2.  Here is what I have tried unsuccessfully:Download S2 app under my existing accountReset Play 1 per instructionsFollow all set up instructionsI have tried both with wifi and hard wired to my router.  The Play 1 seems to go through all the motions with light turning green etc. but in the end it tells me connection unsuccessful and no more help :).  It also isn’t registering my Play 1 with my account.  It seems to me like an issue of it trying to use my other router but I have even tried hard wiring to my router.I am wondering if I should set up a separate SONOS account but haven’t tried that.Thanks for reading and hopefully one of you veteran SONOS folk can help out.PS:The router I am using in my new home is an ActionTek, same as in my o

1
Corry P
8 months ago
P
pTs4sm66O7QgContributor I
asked in Speakers

2 seconds latency playback Sonos One SL

Good afternoon.After upgrading Sonos One SL, a problem arose, and now audio only appears two seconds after the audio stream has started. Now it's absolutely impossible to watch movies using Sonos One SL. The sound lags behind the image by 2 seconds. If I pause the video, the sound continues for approximately 2 seconds.I searched the forum and found recommendations to switch to uncompressed. This did not solve the problem in any way. In addition, I saw a recommendation to use the Line-in menu. But there is no such option on Sonos One SL. The audio system is connected using an Ethernet cable.During movie playback, I ran a ping test and see that the network connection is stable and fast.--- 10.111.222.190 ping statistics ---318 packets transmitted, 318 received, 0% packet loss, time 321242msrtt min/avg/max/mdev = 0.183/0.226/0.331/0.023 msHow do I disable(dramatically decrease) buffering on Sonos One SL?

1
ratty
8 months ago
L
livseyContributor I
asked in Speakers

Product Downgrades.S2-S1

Can an S2 product downgraded to run on S1 be reversed at a later date.Thanks.

1
ratty
9 months ago
T
TravelGuyContributor I
asked in Speakers

Music stops after 1 second when using AirPlay from MacBook or iPhone

When I try to play from Apple Music and use AirPlay to my Sonos/IKEA Symfonisk speaker, the sound stops after one second.This happens on both my MacBook Pro and iPhone X. When using the Sonos app on my iPhone, it works fine. However, it means that I can’t play from my MacBook and have to manage music in 2 different apps.I tried updating all apps and rebooting all systems multiple times. The wifi connection is strong. Sometimes (1 out of 20?) times I'm able to stream from Apple Music directly, but that’ll only work for a little while.Does anyone experience the same? How can I fix this? Is there an app for Mac that would allow me to play Apple Music to my speaker?

1
T
8 months ago
R
Redman810Contributor I
asked in Speakers

Bluetooth Connection Sonos era 100

When I have my Era 100 connected to my TV and I shut it off for the night, the Era 100 continues to make the chirping noise like it is trying to connect via bluetooth. It effectively does this until I unplug it. What am I missing here? 

1
Corry P
8 months ago
S
sradcoloContributor I
asked in Speakers

Router Change Problems

I recently change routers and internet provider service from Xfinity to Verizon 5G. As I was reconnecting my various Sonos equipment items, and all came back online except one. I have a Sonos Five on top of our wall cabinets in the kitchen, and the new router is one floor below, maybe 50’ away. I was able to completely reboot the Five speaker, and it would work temporarily, but for only 3-4 min. I did this two times. I’ve also unplugged it and attempted to have the system find it, but that was never successful.  Any ideas? 

1
Stanley_4
8 months ago
G
Gord66Contributor I
asked in Speakers

connecting era 100s to my Playbar

I’m trying to hook up my era 100s to my Playbar I cannot connect them they are listed as being in the same room does that mean I cannot group them or connect them I do not want to use them as surrounds. I want them to play full stereo front

1
G
8 months ago
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