Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 3,090 Topics
  • 15,549 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 19
  • 98
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 5
  • 6

3090 Topics

N
nfshirleyContributor I
asked in Speakers

Alexa on Era 300s (stereo pair)

HiI have just installed two Era 300s in a stereo pair with a sub. All works fine, except when I added the Alexa voice assistant the music became incredibly muffled as if Alexa was listening all the time. When i removed the voice assistant, it was all ok again.Does anyone have any ideas of how I might resolve this?ThanksNeil 

1
N
6 months ago
I
iansmith1874Contributor I
asked in Speakers

S1 and S2 apps

I have a system which includes 2 Play 5 (gen 1) speakers using the S1 app. I have recently bought a second hand Play 3. When I try the ‘add product’ button on the app it tells me ‘app update needed’. I am concerned that if I update it, the Play 5’s wont work. Would this be the case?

1
buzz
6 months ago
U
User432456Contributor I
asked in Speakers

Play5 first generation gone dead

I have 2 Play 5 gen 1 from 2014. I use the old app to control them. After the last upgrade, both sonos completely  stopped responding. There are no lights. I unplugged and replugged and I restarted the router but no luck. Please help!

1
Ken_Griffiths
6 months ago
G
GizmoandenContributor I
asked in Speakers

Sonos arc turns volume up and down automatically

My brand new Sonos arc turns volume up and down automatically.It happens both when streaming music via Spotify or when sound from my television is being transmitted. It happens all the time. Should I contact telephone support or any other good ideas?Thx, Anders

1
Airgetlam
6 months ago
P
Pvfog1Contributor I
asked in Speakers

speaker. ONE SL

It sounds like I have a speaker (one of my One SL speakers) might be blown.  Getting cracking like I haven’t heard since is was a kid back in the 1970s listening to cheap car speakers.  suggestions as to what I need to do?  I have only had for about 2 years +

1
Airgetlam
6 months ago
R
RawmanContributor I
posted in Speakers

Sonos Five HiFi Set Sound Issue

Hello everyone. I have setup my 2 new Sonos Fives with Sub Mini and noticing that one of the speakers sounds like it plays in a mono mode, like if the tweeters were not on or something. I don't know how to better describe the issue... I have tweaked every possible setting that I could think of, but nothing worked. Currently, the music plays through a smart phone and is hooked up using line in connection. Anyone has experienced this? Thanks.

1
ratty
6 months ago
B
BreseidaContributor I
asked in Speakers

internet

I can’t join my new WiFi. I tried Myriad of times. No luck 

1
106rallye
6 months ago
J
JLB123Contributor I
asked in Speakers

beam

Bonjour,nous un TV de marque LG placé sur un meuble, il est impossible de placer une barre son devant le TV car on cacherait la cellule pour la télécommande!Est-il possible, sans perdre trop de qualité, de placer une barre son à l’arrière du téléviseur!Merci pour vos réponsesJLB123 

1
Airgetlam
6 months ago
A
Ann1976tomContributor I
asked in Speakers

pairing ray and ones together

I have a Sonos ray can I connect 2 Sonos ones second generations together as a surround sound

1
ratty
6 months ago
J
jphenrickAvid Contributor I
asked in Speakers

Sonos playBar Hardware failing

Hi  I think my playbar is failing internally  wired or wireless after a few hours audio dropouts then goes offline and no sound  in app  no white  light  on front of bar when tv  remote pressed white light on side still on needs powercycle to resolve latest diagnostic while online is 134246477 John 

1
Ken_Griffiths
5 months ago
D
DevokanContributor I
asked in Speakers

Airplay does not work on my Play 5 gen 2

Hi,Since a while, AirPlay does not work anymore with my Sonos Play:5 gen 2. I reset the speaker and Airplay start working again but failed soon after.anybody as any idea of what to do ?Thanks !

1
P
6 months ago
I
IarjonaContributor I
asked in Speakers

Adding my SUB no green light

I have had my SUB for over 8 years, same house, same place, it worked fantastic until 3 weeks ago. I’ve had to do a lot of resetting. Finally 2 of my 4 products are good. When I reset my SUB and try to reinstall I’m not being able to get the green flashing light. I am connecting to the Sub’s WiFi network, but when prompted to push the arrow button I should get a green and white flashing light and light remains white. I only get a white light.thank you in advance  

1
Stanley_4
6 months ago
B
Brum53Contributor I
asked in Speakers

help with Sonos One connection.

Good day all. Can you help us. I’m 70 years old and struggling to get my S1 to work/connect to my new WI-FI. We have 3 other units which do work ok. All I get is Orange, Green Or White flashing lights but can not get past this. I have done full resets but no joy. thank you. 

1
Stanley_4
5 months ago
R
rdegeus67Contributor I
asked in Speakers

Downgrade Play:1

Dear all, I have 2 identical Play:1 speakers. They both got upgrade to S2. As they were not compliant to our overall Sonos System, we need to downgrade them. Followed the exact process as shared by Sonos. 1 unit downgraded successfully but 1 unit keeps on giving ‘downgrade unsuccessful’ message. Any advice on what to do in addition to the documented process of reset and more options on S2 app would be highly appreciated. Thanks in advance. R

1
Airgetlam
6 months ago
S
swedel57Contributor I
asked in Speakers

Era 300

My era 300 disconnected from the network recently. Now when I reset to factory setting and try to add it back to the system, it gets all the way to the end of the process with a message along the lines of “speaker is connected but may not show up in Settings/System. If this is the case, unplug the speaker, plug back in and finish connection in the Settings tab.”  I have tried this multiple times - i unplug the speaker, plug it back in and there is nothing to “finish” in Settings. Nothing happens at all and the speaker is not connected. Getting very frustrated.

1
AjTrek1
5 months ago
T
thomas3275Contributor I
asked in Speakers

Era 100

I want to put one of my Era 100 speakers in my office at work and let others use it.   However, I do not want them to use or see any of the other speakers in my home, how do i do this?

1
Airgetlam
5 months ago
D
DebH0307Contributor I
posted in Speakers

inability to set up Sirius app

I have been waiting since August - 4 months - for Level 3 support to resolve an issue with setting up Sirius on my Sonos account. I call Customer Service each month and told there is no one to talk to and I need to wait to hear from Level 3 support.Does anyone have a suggestion for how to get support from Sonos?

1
Corry P
5 months ago
M
MzcContributor I
asked in Speakers

compatibilité era 100 avec tv

Bonjour à tous je viens d’acheter une era 100 qui fonctionne parfaitement pouvez vous me dire si j’achèterais l’adaptateur sonos usb c - jack je pourrais avoir le son de ma tv dessus ? cela fonctionne actuellement avec une Marshall mais j’ai un gros doute avec la sinon era 100 merci de votre retour 

1
G
5 months ago
S
SlizerdkContributor I
asked in Speakers

Music videos no sound in backspeakers with stereo output from Youtube music.

Hi thereHow do i get stereo in back speakers in music videos?Streaming from Youtube Music gives a stereo signal for sound along the video but sonos automatically tries to make it a sourround sound which almost mutes the back speakers and spoil the entertainment.What do i have to change to get the music in the back speaker too?

1
Airgetlam
5 months ago
I
imjjrichContributor I
asked in Speakers

Pairing Beam Gen 1 with Era 100

Hi, can I pair a sonos beam gen 1 with 2 era 100 speakers for a surround sound system? I know it can work with a gen 2 beam but didn't know if the gen 1 beam works as well with this setup.

1
G
5 months ago
H
hoogrContributor I
asked in Speakers

Updating to s2 - error 9

I’ve got a system made up of four play:1 and two play :3.Am trying to update to s2 so I can add a mini sub. But the update won’t work. Doing it from s2, it hangs and gives me an “error 9”.I’ve tried factory reset on everything, downgrading everything back to s1 in the s2 app and then reinstalling it as a fresh system. But while the play:1 lot will all move over to s2 just fine, the play:3s always fail to update. Also an “error 9”.I’ve spoken to Sonos and they say this is a temporary issue that they are working on. But it seems frankly unlikely that the one time I’m trying to do this is also the one time it has stopped working. Does anybody else have similar experiences?

1
Jamie A
6 months ago
D
DkalligeContributor I
asked in Speakers

connecting to Play-fi

I own a Sonos Arc and two Sonos One.I also use an audiolab streaming amplifier via Play-Fi app.How can I connect Sonos speakers to Play-Fi app?

1
106rallye
5 months ago
J
Josito8Contributor I
asked in Speakers

Era 100 on black friday?

Will the "Era 100" be on sale on Black Friday? since it is not in the Spanish store but in the American one it ishttps://www.sonos.com/es-es/homehttps://www.sonos.com/en-us/home

1
Stanley_4
5 months ago
D
DQ - ERA 300 - 2XContributor I
asked in Speakers

Era 300 (unused) not registered

After trouble shooting why the Era 300 does not response, reset one of the speaker to factory reset.  Overnight, the other speaker came back, the speaker that was factory reset was not allow to add back as a new speaker.  It keep on asking to do a factory reset.  Performed the factory reset again, but would not able to add to the system.  The app keep on giving instruction to perform a factory reset.  Could not get out of this loop.  

1
AjTrek1
5 months ago
N
NevenEnthusiast I
posted in Speakers

Pair of Sonos One SL

Hi all!Got my pair of One SL setup today. Orignaly intended to replace my Play 3's for surround duties, but for now I have put them on left and right side of the Playbar. They sound really good as a stereo pair. However, I think they will become my surrounds and I will sell my Play 3's, and my single One gen 2 for one era 100,300 or maybe move. The other option is sell Play 3's, one gen2 and Playbar and upgreade to Arc, as a centerpiece of my audio system.Your opinion?Neven

1
Stanley_4
5 months ago
Terms & ConditionsCookie settings