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I have been waiting since August - 4 months - for Level 3 support to resolve an issue with setting up Sirius on my Sonos account. I call Customer Service each month and told there is no one to talk to and I need to wait to hear from Level 3 support.

Does anyone have a suggestion for how to get support from Sonos?

Hi @DebH0307 

Welcome to the Sonos Community!

Apologies for the delay - I’ve reached out to my colleague Derek, and I believe he has emailed you. Please check your spam folder if you do not see it already. 

I hope this helps. 

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