Hi @Hoop 

Welcome to the Sonos Community!

In order to help you, I think the community will need a little more information. Which voice assistant are you using? Which Sonos speakers are you playing to? Which speaker is the assistant on? Are you using any third-party hardware, like an Echo Dot or Google Nest? What music service are you using? Are you initiating playback with a voice command, or only trying to stop it?

Alternatively, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.