We had to change the password on our router after a hack. We cannot reconnect our Sonos products to the wireless network using the new router softward
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Here are the Sonos instructions…
https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network
It’s basically, wire one Sonos product to the new/reset router and connect the mobile controller device to the routers WiFi. Reboot the other (wireless) players/devices to ensure they all connect together.
When all show in the Sonos App, then goto ‘Settings/System/Network/Manage Networks’ and remove the old WiFi credentials by selecting them in the list (if no longer being used) and choose to ‘Update Networks’ … follow the onscreen instructions to then add the new CaSE sEnSitIVe WiFi credentials (SSID/Password) to the entire system/players.
Once completed, then uncable the wired Sonos device and wait 5-10 minutes for all devices to show up in the App and now running on the new wireless network signal. If it doesn’t work, you have likely incorrectly entered the new WiFi credentials, so make sure the details are entered with some care.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.