Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3023 Topics

A
Anonymous
posted in Speakers

No me aparece amazon music en la aplicacion de sonos y la solucion es esperar y esperar al departamento de duencillos imaginarios.

He comprado un sonos era 300 y tengo amazon music unlimited (familiarI  al intentar instalar amazon music en la aplicación de sonos no parece el servicio.   Contacto servicio tecnico de sonos y resulta que el localizador de la app (obligatorio, ¡viva la privacidad!) me ha localizado en rumania (yo estoy en españa)  con lo cual me dicen que tengo que poner a mano mi ubicación, que ahí puede estar el problema. Rumania debe de estar fuera del planeta tierra pues no dispone de amazon music. La cuestión es que sigue sin aparecer. Me dicen que espere 5 minutos… nada. Después que espere media hora… nada. Tres horas después hablo por teléfono con sonos, hacen alguna cosilla y me dicen que espere 24 horas y que si no aparece… que les vuelva a llamar (me dan un numero de incidencia) La persona con la que hablo es muy amable, pese a que yo bufo. He comprado con mucha ilusión el aparato, pero toda la ilusión se ha transformado en una gran frustración. Una pena. ¿Tiene alguien alguna solución? Camb

4
A
16 days ago
L
lateralusContributor I
asked in Speakers

ERA 300 buzzing noise

My setup: Arc, 2 subs, 2 ERA 300s as surrounds. One of my ERAs is making a buzzing vibration-like noise when there is a lot of bass. Lorde’s “Royals” is case in point. The ERAs are on stands but they are tight and that doesn’t seem to be causing the issue. Have had this setup since the 300s were released and never had this type of issue. I also don’t stress the system so it shouldn’t be related to a blown speaker, etc. Just thought I’d try here before looking at warranty service. Thx.

1
Airgetlam
3 days ago
Samantha_1
Samantha_1Contributor I
asked in Speakers

May 2024 Update

Dreadful update two days ago.  The alarm setting is missing and the Widget has disappeared.  Any ideas?  I can't get through to Sonos people.

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Samantha_1
1 day ago
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oscarrodrigo_8303Contributor I
asked in Speakers

stereo setup with recordplayer + 2 sonos Eras 100

I am thinking on buying a audiotechnica LP60 turntable and also a pair of Eras100 speakers so I can play my new records and enjoy a good quality stereo experience. I would like to know what else I need to buy to finish a good setup.Thanks

4
S
6 days ago
G
Gyzmo74Contributor I
posted in Speakers

comment sonoriser ma piece ?

 Bonjour a tous j'ai besoin de vos conseils pour sonoriser ma pièce. Je précise que je ne souhaite que écouter de la musique , pas de tvJe possède 2 era 300, que j'ai placé sur le buffet au centre de la pièce (flèches vertes sur le plan) Je souhaiterais avoir un son sympa dans toute la pièce, qui regroupe le salon, la salle à manger, et la cuisine. Je pensais ajouter des era 100 à chaque angle, soit :Une en haut à gauche (salle à manger)Une en bas à gauche (salon) Et plus tard Une en haut à droite (cuisine)Une en bas à droite (salon) Afin de couvrir toute la pièce, et avoir un son sympa partout où je me trouve Ma solution est elle la bonne ? Ou avez vous d'autres idées ?  Je souhaiterais avoir votre avis s'il vous plaît  Merci d'avanceCedric  Moderator Note: Google TranslateHello everyone,I need your advice to add sound to my room. I specify that I only want to listen to music, not TVI have 2 era 300, which I placed on the sideboard in the center of the room (green arrows on the map)I

2
G
2 months ago
G
GillianinPSContributor I
posted in Speakers

One SL

I cannot get my One SL to show in the app. I’ve followed the instructions a few times but after it joins my network I get a message saying it may not show in system and to unplug and finish set in the app. But I am not getting anywhere with this. Anyone got any tips? 

3
Dogdad
5 months ago
A
Anonymous
posted in Speakers

sonos 5 cant update

I keep trying but doesn’t update. The other Sonia 5 works fine

2
Alex.L
1 year ago
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WhityawabootContributor I
asked in Speakers

Connection issues

Failing to connect to my WiFi hub Era 100 

1
106rallye
9 months ago
M
Musiclover26Contributor I
asked in Speakers

Sonos problems

I have about five Sonos one speakers in my home and routinely a couple of them never pop up on my system list . I don’t know why these speakers aren’t recognized even though they’re on the network/Wifi. Do I need to stop sharing them with Alexa?

1
Ken_Griffiths
9 months ago
E
espacio411Contributor I
posted in Speakers

altavoz sonos era 100 se para la musica

Hola tengo 3 altavoces sonos era 100 en diferentes tiendas (un altavoz por tienda) con la misma cuenta de sonos y la misma cuenta de spotyfive . La música se para a cada rato en las tres tiendas.Mi pregunta es si puede ser que al usar la misma cuenta falle.un saludo y gracias.

2
E
7 months ago
T
TrishjeffContributor I
asked in Speakers

volume playback

Why can I barely hear my tv but the volume on my Sonos beam is at 75%

3
Stanley_4
11 days ago
J
Joseph2124Contributor I
asked in Speakers

Paired speakers alternating sound

I have two Era 100 speakers that are paired. Music will often cut out in one of the speakers for a few seconds before coming back on. You can’t really hear it if you’re a distance from the speakers but you can really notice it if you’re facing them with one speaker on your left and right. It almost feels like the music is bouncing between both of the speakers. Any suggestions for how to fix this?

2
AjTrek1
23 days ago
R
rtvw16Contributor I
asked in Speakers

system skipping

My S1 system not only skips songs mid way through it also rotates which speakers are playing. My system has 6 speakers and it randomly plays on different speakers. My system is up to date. 

1
G
1 year ago
stek
stekTrending Lyricist I
asked in Speakers

stereo pair between one gen2 with one sl and voice assistant

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

1
Ken_Griffiths
4 months ago
P
Porsche99Contributor I
asked in Speakers

Dual subs with a stereo pair

When are we going to finally be able to have a stereo pair plus dual subs ?  , I'm delaying Sonos purchases until then. Please get this done.

1
AjTrek1
9 months ago
B
bopet002Contributor I
asked in Speakers

Station Favorites Folders

I have been trying to create folders for Favorited radio stations as most services have but cannot find it in Sonos.I have seen this question being asked for years and Sonos replying they will look into a solution for it. Any upates on this onging issue? It doesn’t seem that big of an ask.

1
Stanley_4
4 months ago
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Phil MallettAvid Contributor I
asked in Speakers

Use a speaker at work

Hi I want to take an old Play 5 & use it from a similarly old iPad mini at work on a different network. Do I need 2 accounts? 1for home & another for work?

2
P
18 days ago
K
kimludContributor I
asked in Speakers

Roli keyboard

When I connect my Roli keyboard through the NOISE app on my iPad to the Era100 via Bluetooth, there is a latency about 300 ms, which disturbs me. In order to reduce the latency, I bought a C-USB cable which I can connect the iPad to the Era100 loudspeaker.How do I make sure the signal runs over the cable and will this reduce the latency?

2
melvimbe
9 months ago
J
JlozanoContributor I
asked in Speakers

speakers connectivity

I hava a sonos era 300 in the center of a room, if I connect 2 era 100 speakers on the opposite corners of the room, can this 2 era 100 speakers be connected to the era 300 as central, and the 2 era 100 act as stereo speakers, but the era 300 as stereo or dolby also?

2
Stanley_4
8 days ago
T
TigerHawk13Contributor I
asked in Speakers

i have 4 Sonos OneSL that keep on disappearing

I have a Sonos Beam by my TV that always works and shows on the app. I have 4 Sonos One SLs that work but every few days they disappear from the app. I have tried unplugging, searching for the them when reconnecting. Restarting my router. I have followed all directions. it is now becoming so frustrating I want to throw them out. sometimes it will work and I will see “living Room, kitchen, bedroom, garage” appear so I can group together to play music. but every now and then they all disappear. Can anyone help? And yes I have tried unplugging them all together and doing individually. I have strong WiFi and never had an issue nor changed it.  

4
T
1 month ago
T
Tesfan24Contributor I
posted in Speakers

micro coupure sur la sonos five

Bonjour j'ai un problème avec ma sonos five quand je regarde la télévision le son fait des micro coupures ce qui est très gênant Mes autre produit sonos eux n'ont pas ce problème la il y a que la five pourriez-vous m'aidez à résoudre ce problème merci et bonne journée Moderator edit:Google Translate-Good morningI have a problem with my sonos five when I watch television the sound makes micro cuts which is very annoyingMy other sonos products don't have this problem, there's only the fivecould you help me to solve this problemThank you and good day

3
Corry P
1 month ago
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Adrian.DEContributor II
asked in Speakers

Play 1 Speaker Defect / Popping

Hello everyone,as you can read in this topic two of my 4 Sonos Play 1 are defective. Even at low volume, the woofers start to pop. I was about to start unscrewing and replacing them, then I read here that they will probably be replaced. Is this still the case? Thank you very much.

1
Mr. T
2 months ago
D
D.E.E.Contributor I
posted in Speakers

Play 1 found but can't add to S 1 system

I had four Play 1's on an S2 system, and recently acquired two Play 5's, which I had on a separate S1 system. Everything worked fine until I tried to Reset the Play 1's and add to the S1 system. Not sure, but I may have missed a step before deleting the S2 app. I have one Play 1 connected to router via network cable (I'm adding them one at a time) while the S1 system searches for it to add. S1 finds the Play 1, but the only options I get are "Review your options" and "About downgrading to S1". I view both "Review" and "About", but then see no option to continue. Solutions appreciated!

2
Corry P
2 months ago
R
RichardJohn621Contributor I
asked in Speakers

losing products

Having issues with products droppingmy computer when connected to  wifi picks up the Move and Roam pairs but none others.When connected to ethernet they pick up all but the Move and Roam.My iphone will only pick up the MoveI have 11 pieces of Sonos equipment and feeling like this game of trying to get them to connect more than its worth.Hate to think this has been a waste of money. 

2
ratty
9 months ago
I
ilh23mxAvid Contributor II
asked in Speakers

Sonos P5 G2 not working thru wifi only wired

A couple of days ago, my P5 G2 stopped working thru wifi, I’ve made a lot of system resets but not working. The only way to get it works is thru wire. If I remove wire, disappears from app. Of course wifi is enable in the speaker.Please see diagnostics number.P5 Connected to boost thru wire: 1876273936P5 Disconnected: 1761056606

1
James L.
3 years ago
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