Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3271 Topics

B
BJ PaynterContributor I
posted in Speakers

S1 & Play 5

My Play 5 keeps cutting out and it is the closest speaker to the router, there are no problems with the other two speakers I have further away.I went to update to S2 as the app said I need to update. I did this and it tells me my Play 5 is not compatible with S2 and when I try to add it back on to the old S1 system it forces me to update to S2 which is not compatible.I am completely stuck, anyone have any insight?

3
Stanley_4
7 months ago
N
NSTARContributor I
asked in Speakers

can you have one move on wifi and another on Bluetooth

can you have one move on wifi and another on Bluetooth 

1
Ken_Griffiths
10 months ago
Z
ZKMContributor I
asked in Speakers

How many Sonos ceiling speakers do I need for an open room that is 12 feet by 30 ft?

Hello,I just purchased the 8” In-Ceiling Set and the 8” In-Ceiling Speakers by Sonos and Sonance (Pair). The basement room that I purchased it for is an open room that is approximately 30ft by 13ft. I plan to have all 4 of the speakers installed in this room, questions:Is 4x 8in Sonos speakers too must for this room size? Am I ok to use 12 gauge speaker wire? Any other advise would be greatly appreciated?Thank You

4
Stanley_4
13 days ago
T
TheFlyingMadcaseContributor I
asked in Speakers

Sonos PLAY 5 disconnected from the app

I can´t connect my Sonos PLAY 5 (early edition) in the app. Shows white light. It is wired to the Router. All other Products and system are working, System is updated. Have tried troubleshooting processes; Find missing Product, Add Product, Re-start Product, Re-start Router.Ideas are more than welcome :0)  

1
Jamie A
8 months ago
A
airattackersContributor I
asked in Speakers

problem connecting to sonos

Problem connecting sonos products to wifi..can someone please help 

2
A
10 months ago
B
bignicknicknick
posted in Speakers

Is it okay to touch inside if Sub (Gen 3) while playing bass track?

Sometimes I put my hand on the inside of the Sub (Gen 3) while playing a bass track to feel the vibration. Is there any risk of damaging it? Or is it pretty sturdy in regards to what I’ve described?

2
Corry P
9 months ago
S
stevie56Contributor II
posted in Speakers

old speakers

I have sonos play 1 and sonos one speakers paired with a hub…  I like the  look of the new era speakers and other products, they also come with a Bluetooth connection as well as wifi….I would have thought in this day as tech that  some older speakers  could still receive an update which they could poss introduce  a bluetooth connection into or has the bluetooth software had to be installed in to the original speakers. ???I fully understand sonos cycle as 5 years to introduce other speakers etc etc as like APPLE  products but …… 

3
106rallye
7 months ago
R
rteskaContributor I
asked in Speakers

Can't connect sonos beam to xfinity gateway

I recently upgraded from xfinity blast (had no issue for years) to gateway for more bandwidth and now I can’t connect any of my Sonos speakers to my network. When I troubleshot through the Sonos app it says that Sonos only supports Open, WPA and WPA2 security. I found that the gateway was set to wpa3. I changed it to WPA2, reset everything and tried again with no change. After connecting to my beam through the Sonos app and hitting the button on the back it asks me to put in my wifi password, after doing this it gives me the error that there was a problem connecting to the network. Any suggestions ? 

1
Airgetlam
2 months ago
D
Dan58Contributor I
posted in Speakers

play 3 and new one

I am wondering if I use my old play 3 that does not have the blue tooth connection and I buy a new one. Will I have the blue tooth capabilities by accessing the one and play the music on all of them from streaming 

3
106rallye
10 months ago
B
BuddyKessarContributor I
asked in Speakers

having trouble setting up my brand new sonos 5

Tried using different phones and tried the Ethernet but no use 

2
A
5 days ago
J
johnflorentzContributor I
asked in Speakers

missing sound

Why stops some of my units playing music sometimes and after a few seconds the music comes back

1
ratty
7 months ago
N
NikkibarContributor I
asked in Speakers

voice activation

if I have 5 play 1’s no voice activation can i purchase 1 voice activated Play 1 to control the 5?

3
melvimbe
10 months ago
C
cj47Contributor I
asked in Speakers

Sonos Amp, three speakers, mix of 6 and 8 ohm

Hi - I’ve read a few threads, but would like to clarify:I have two ceiling speakers (DALI Phantom E80) which are 6 ohm. I have a single third ceiling speaker in an adjoining en-suite bathroom (Monitor Audio AWC265 T2) which is 8+8 ohms.I suspect I can’t wire all three to one Sonos Amp as I would drop below 4 ohm on one channel- is that correct? (I’m new to all this…)Thanks

1
Corry P
5 months ago
C
CouchsurferContributor I
posted in Speakers

I use my Move speaker -Any speaker from Sonos for outside installation

My move- moves Inside to outside to lake to sprinter van-it gets around!I would like to add more and, honestly, just expand my home system to outdoors- I know Move is somewhat ok with outdoor weather, but is there anyone that works outdoors or one in the works for outdoors? I could put the speaker under an awning, so it would take the brunt of the weather, but could not guarantee it wouldn't get wet. Thanks

2
Ken_Griffiths
6 months ago
D
Daddy RabbitContributor II
posted in Speakers

mini sub

Just added mini sub to my era300. Everything was fine then today I played with adding voice commands. When asking hey sonos to play a specific song it did but mini sub never came on. White status light illuminated but no output

2
D
19 days ago
M
MadraruaAvid Contributor I
posted in Speakers

my connect amp is blowing the fuse in plug

Hi I have a number of amps all working fine bar one which has blown a fuse. Replaced fuse in the plug and it blew that one. Any ideas or do I just send it back? thanks. 

1
Ken_Griffiths
5 months ago
R
Rowdy1961Contributor I
asked in Speakers

Google Voice assistant

How does Sonos voice assisant interface with Google Voice assistant ? I need them to work together 

5
melvimbe
4 months ago
S
Santiagoperez84Contributor I
asked in Speakers

sub gen 3 doesnt communicate properly

Good morning. I have around 2 days trying to connect the sub gen 3 to my arc and it is Just not posible. I dont understand why regular connection doesnt work. I have already connected the arc and the era 300s. However the sub gen 3 is impossible. It ends up as asking for the pin and in the end it doesnt connect. The sub Led is in green so i think the equipment is not damaged. I have resetted  everything around 10 times. This shouldnt be this difficult. How can i solve this? 

5
S
8 days ago
C
cvan85Avid Contributor I
asked in Speakers

Need to replace S1 by a wifi speaker for network entry point

Hello,Due to an optical fiber installation in my home, I have to move my ethernet router box close the fiber entry point.I couldn’t anymore connect my SONOS accoustic speaker with a wire connection to build my network (1x S1, 1xS3 and 2 S5) .What speaker can I use to replace my actual S1 entry point for a wifi connection in place of wire connection on my router box.Thanks for your answer.Claude

3
Stanley_4
3 months ago
K
KdubuContributor I
asked in Speakers

play3 and roam on same system

can a play3 and a roam be used at the same time

2
106rallye
27 days ago
R
Raoul LuigiContributor I
asked in Speakers

music comes and goes

This past few days when I play my Sonos speakers throughout my house, on an off some of the speakers either stop playing or, if the do, at much lower volumes …this last maybe 5-10 seconds and then the speakers start playing again. I had never experienced this issue and have owned Sonos speakers for many years.

1
G
1 year ago
R
RupjinContributor I
posted in Speakers

Using Sonos products in a second place

Hi allSo I have a children’s party on the weekend, in a nearby hall.  I’ve got a Sonos Roam and several Sonos Ones at home.Last year when I attempted to use one of the Sonos Ones in a similar situation it didn’t work, and had to resort to the Sonos Roam, which is probably big enough for the space.i am looking for some advice on what to do, I think the cheapest thing would be to take one of the Sonos One speakers to the hall and use that.  However I’m not sure if there is wifi.I assume if there was no wifi this would be not usable? If there was Wifi could I use one of the Sonos One’s?I am extremely tempted to use this opportunity to buy another speaker.  If I were to get and Era 100, set it up at home, could I then use it as a Bluetooth speaker at this other location? Is the main benefit of a Move the battery?thanks!

3
G
10 months ago
A
aguggenheimContributor I
posted in Speakers

Sonos Set Up Help!

Hi all --I'm stuck on setting up my Sonos system in a new apartment. I have a Sonos 1 SL, a Sonos 1, and a Sonos Sub. I only have a ethernet wired to wireless access point (no router) in my new apartment. I can get the Sonos 1 to connect to the network but no amount of factory resets, and power cycling can get the Sonos 1 SL and Sub connect. I tried to connect an ethernet cable directly to the wireless access point then to the Sonos 1 Sl but no luck there either. Do you all have any suggestions on getting this thing up and running?

2
Airgetlam
10 months ago
S
Saqlain burkiAvid Contributor I
posted in Speakers

Era 300 stand.

Can anyone confirm BOX weight of Sonos Era 300 x2 (pair) . Both stands comes in one box. Need to deliver it to Pakistan.

1
Jamie A
11 months ago
A
ATLcjlContributor I
posted in Speakers

Can’t group speakers v 15.2

I just updated to version 15.2 and now I am unable to group any speakers. I can access them all and play music individually, but I cannot pair any together.  

2
N
1 year ago
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