PLAY (gen 2) 5 lost wifi. diagnostic

  • 21 May 2022
  • 1 reply
  • 17 views

Hey All. Have extensive Sonos system.  Wi-Fi is fine.  Attempted all remedies.   
 

Diagnostic code is  79641770

 

suspect internal wi-if card died.    If someone from Sonos is on this board.  Let me know steps to replace / repair.  


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1 reply

@monkeyfish 
To get the Sonos diagnostic report checked, you are perhaps best to chat/contact Sonos Support Staff via this link: https://support.sonos.com/s/contact