Answered

Play:1 I can ping it but I cannot add it

  • 23 March 2023
  • 1 reply
  • 195 views
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Up until the weekend my Play:1 was functioning perfectly. It has been powered on for months and used weekly with no issues. On Sunday I unplugged it to take it out into the garden while it was a nice day but the app would not see it.
 

  • I have power cycled the Play:1 and the router
  • Moved next to the router
  • Hard wired with an Ethernet cable
  • Downloaded the Windows app to try that
  • Reset the device and attempted to setup as new
  • I cannot even join the SONOS wifi when trying to set the device up

I can see it on the router, I can ping it’s IP and the MAC matches the MAC on the bottom of the device. I suspect the firmware has failed on the device, can I force this again over the Ethernet with a rescue tool?

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Best answer by Corry P 24 March 2023, 10:10

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1 reply

Corry P
Userlevel 7
Badge +18

Hi @Duffstar 

Welcome to the Sonos Community!

Please try setting up with another phone, if that’s an option for you. Or, please try rebooting your phone.

If that doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it (or the app) reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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