Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3285 Topics

S
SonoserContributor II
asked in Speakers

Era-300 clicking sound

I have Era-300’s that have a static and click sound when the speaker starts or stops sound.  The speakers are in a very quiet room so this sound can be heard by everyone that has listened to the system. This occurs if you mute or any sound stops from the source.  My best guess is the speaker is going into a standby about 2 seconds after sound stops.I read other threads about some issue that was resolved with an update in May.  This must not be the same issue as I am having it today.  I have tried for a replacement and have a similar, albeit less loud, version of this click.I have tried swapping sides, resetting the speaker, using it in a pair or alone, with and without trueplay.  It sounds like a hardware defect. Has anyone else experienced this issue and have a resolution?

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Ken_Griffiths
4 months ago
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houlamContributor I
asked in Speakers

Charging Cable for Era 300

Hi Everyone,I just set up Era 300 on the Era 300 stand but noticed the charging power cable for Er 300 now has a bit crack on the external rubber material of the cable. I can’t seem to find a cable accessory on Sonos website. Does anyone know where I can buy one?Thanks!

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G
4 months ago
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PhiledneyContributor I
posted in Speakers

group audio

What group audio setting is best

1
N
4 months ago
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Margaret1803Contributor I
asked in Speakers

Replacing Chargable Batteries

At the end of the three years expected life of the rechargeable batteries . Can the be replaced or do you just throw away your Move speaker?

1
jgatie
4 months ago
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ScottJCContributor I
asked in Speakers

Wired Play 3 connection problems

Hi all,I have Sonos in 7 rooms around my house, but the one I have most problems with is part of a stereo pair of Play 3s in my Study.The incoming electricity cable travels in the ceiling space directly above it, so I assumed that that was part of the problem, so I wired it back to an access point.Even though it is wired I have to restart it pretty much every day as it loses connection.Any obvious reasons that I may have missed?Thanks in advance.Scott

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Airgetlam
4 months ago
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EamonndoContributor I
asked in Speakers

pairing

Is it possible to pair or sync a Sonos Play 1 or 3 to a cable tv system? I live in Ireland. I have Virgin Media. The system does not seem to be able to find my Sonos. 

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Airgetlam
4 months ago
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RogercantoContributor I
asked in Speakers

sonos disconnected to apple tv gen 4 hd, after minutes

Hello.  I tried to connect my sonos one gen 2 to my Apple TV HD gen 4.  But after minutes the Apple TV send the sound to my Tv speakers and not to my sonos.   :( help! 

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Airgetlam
4 months ago
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juliannemeth81Contributor III
asked in Speakers

Sonos 5 Stereo Pair for Turntables (Worth It?)

Hello! I'm considering buying a second Sonos 5 speaker so as to have a true "stereo" experience with my turntable. My question is whether this would be worth it. Does a second Sonos five, paired for stereo, make a major difference in terms of sound quality/audio separation? Or is pretty similar?   For context, right now I have Gen 2 Sonos 5 plugged into a Pro-Ject T1 turntable. Generally, the sound is great. The room isn't too big and I don't have complaints.  BUT...If there's a chance sound would be substantially improved, I might make the leap. The set up is such so that speakers would have to be laid out horizontally rather than vertically. I was also wondering about line in issues, as with a paired set, only one of the speakers would have the advantage of being directly "plugged in" into the speaker. Would this make left/right channel sound slightly different from each other?  If anyone has actually made the change from a turntable hooked into one sonos 5, and then added a second, 

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G
4 months ago
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NavkaurContributor I
asked in Speakers

Where should the in-ceiling speakers be placed?

Hello Sonos Community!  I am pretty new to Sonos but I’m going to buy SONOS IN-CEILING SPEAKERS (PAIR).I wondered where to best place the speakers in the dining room and kitchen areas? There is no TV in this area and it is simply an open plan kitchen/ dining room so we’d like to play music! Also how many speakers would you go for?  Thanks in advance!      

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G
4 months ago
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SmnitroContributor I
posted in Speakers

speakers

Room size 

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Airgetlam
4 months ago
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jamie3215Contributor I
asked in Speakers

Sonos Ray: TV no optical output

Hello. I have a Sonos Ray but the TV I would like to connect it to has no optical audio output. The TV has a SPDIF output. Would the following converter work if I connect from the SPDIF TV output to the converter via a SPDIF cable, and then the optical output on the converter to the Ray via the optical cable? Thankshttps://amzn.eu/d/iL3UG1T

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ratty
4 months ago
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jeppis1Contributor I
posted in Speakers

How to connect my zoneplayer s5 with any application?

How to connect my  zoneplayer s5 wia any application?Any help?Connecting via RJ45? Would appreciate any help. BrJeppis

1
Airgetlam
4 months ago
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LeyanmaContributor I
posted in Speakers

inherited sonos in house purchase

HelloWe have recently moved house to one with a Sonos system installed throughout.We have 5 speakers in the living room2 in the kitchen/diner.1 in the bathroom and a zp100 under the stairs which they are wired into We have reset the system but can only pick up one set of speakers (kitchen) which we are able to play music through, though we can pick up static from living room so they appear to be on.  I'm sure it's something quite simple but I've run out of things to try, can anyone talk me through what I need to do to find these other 2 rooms on my app? Thanks

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buzz
4 months ago
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CRueggerContributor I
asked in Speakers

Playback Stop and Start

We have used Sonos to support music listening in multiple rooms for 10+ years.  Most of the rooms have built-in speakers powered by Connect Amps, with each room having its own amp.  However, we do also have a Sonos Move and other products attached to the system.Over the past couple of months we’ve been having problems with our Kitchen speakers.  Music will stop every few minutes, then restart a minute or so later.  This has been occurring when we are playing music in the kitchen alone, or when the kitchen is grouped with other rooms.  Of note, this stopping and starting has not been an issue in any of the other rooms.I’m not sure where to start with diagnosing this issue, but would greatly appreciate assistance!thanks.

1
Airgetlam
4 months ago
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Ebk92Contributor I
posted in Speakers

Sonos Setup Recommendation & Placement

Any help with getting the ideal setup for my apartment tv room, dining room and living room? I have my planned setup below but I am open to any recommendations and advice.   

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Stanley_4
4 months ago
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dietbrandContributor I
asked in Speakers

roam jackhammer sound

My sonos roam suddenly started emitting a machine gun/ jackhammer sound whilst it had been playing for several hours.i managed to reboot it but this is rather disconcerting. i submitted a diagnostic report. I hope someone from support can check this out and diagnose the issue.id 78685789Thanks

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Ken_Griffiths
4 months ago
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NeilFerriterContributor I
asked in Speakers

Sonos 1 not connecting since wifi changedHi

Hi Folks, I recently upgraded my WiFi to fibre broadband and since then I cannot connect to my Sonos 1.This is via my smart phone. I've followed the steps via the app to update my WiFi details but when it gets to the enter the WiFi code it says there is a problem and its not recognising the password. Can anyone kindly suggest a fix to this issue ? Kind Regards Neil

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ratty
4 months ago
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Manuel CabugueiraContributor I
asked in Speakers

move 2 pairing with Ray soundbar

How can I pair Move 2 with Ray soundbar?

1
G
4 months ago
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RoxanePContributor I
asked in Speakers

IKEA Symfonisk and B&O

Hi there, I’ve just received a B&O Beolit 20 and already own two IKEA Symfonisk and am wondering if there is any way to connect these products? I wanted to get a Sonos bluetooth product to be able to connect everything to my Samsung Freestyle but got gifted a Beolit (which is incredible but not sure about the connectivity 😅)!  Thanks for any help, Roxane

1
Airgetlam
4 months ago
E
efritContributor I
posted in Speakers

era 100

Malgré 3h30 passées avec le service technique, era100 ne se connecte pas au wi-fi Moderator edit:Google Translate- Despite 3.5 hours spent with the technical service, era100 does not connect to Wi-Fi

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Corry P
4 months ago
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DanBradley98Contributor I
asked in Speakers

Sonos Play:1 not connecting to new Network

I have two play:1s that were connected to a previous system on a previous WiFi Network, they have now moved and need to connect to a new system on a new network.  I have factory reset them so the LEDs are flashing green but when I go to add the product they do not appear after waiting a considerable amount of time (5 mins)  There is a Sonos Ray already on the system and works fine, all devices are connected using Ethernet cable to a switch and the switch is flashing green so they are all live.  Any suggestions on why they aren’t showing up when I go to add the product? Have tried Resets, Reboots and the sort.. 

1
Jamie A
4 months ago
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JeremyCWContributor I
asked in Speakers

Era 300 Positioning

Hi ThereNew owner of 2x Era 300’s, Arc & Gen 3 Sub.Looking for advice on the positioning of the Era 300’s. As you can see from the photo I’ve temporarily positioned them on small stands so they are behind my listening position. However this is restricting the downward firing speakers and I need to consider long term solution.The bookcase is a hindrance although I could look to move this to the other side of the room and consider wall mounting but that would mean speakers aren’t positioned behind me but to the side.Any advice/suggestions on location, mounting options etc welcome.ThanksJeremy   

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Stanley_4
4 months ago
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William WillemContributor I
asked in Speakers

Airplay audio issues on iPad/iPhone and not on Mac

I recently bought a pair of Sonos One SL. My HomePod was a disaster with frequent connection problems.I recognize the issues above and I have them with my pair of Sonos One SL as follows:Connection with my iPad and iPhone: Airplay connection can be made… but when I start a stream (Apple TV app or Apple Music App), the video starts and in case of Music the counter starts, but there is no audio. You can see the connection though Airplay indicated on the device, but after a few seconds the connection breaks and the audio starts playing through the iPad or iPhone speakers.I sometimes manage to get a working connection with audio after closing WiFi connection, restart of iPad/iPhone, but I did not find a solution that always works… A very strange behavior though… And… I can have a steady connection with Airplay from my Mac! So it is a problem with iOS / iPadOS for sure. Interesting; when my iPad does not play audio through my Sonos and I change the airplay setting from ‘Sonos’ to ‘My Macboo

1
Jamie A
4 months ago
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Howard1Contributor I
posted in Speakers

lost speaker

One speaker stopped working and cannot retrieve despite following instructions 

1
Ken_Griffiths
4 months ago
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JMP2024Contributor I
asked in Speakers

Apple TV controlling Sonos groups volume

I currently have a Beam and two One SL speakers for my family room. I just purchased Era 100 speakers. I know Sonos has a limitation for only two surround speakers. I can group two rooms to include all of the speakers, but then the remote can’t control the volume. (Using the Sonos app isn’t practical)  My question is if I can use Apple TV to stream and control the volume?  I’ve seen some threads on this but it didn’t include my specific scenario. Thanks!

1
Ken_Griffiths
4 months ago
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