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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4493 Topics
D
DNRContributor I
asked in Speakers
ERA 100 does not show up in my system

ERA 100 is my first Sonos equipment. I attempted to set it up using the SONOS app on my iPhone. The set up went through smoothly. But at the end, I got this message: “Your Era 100 has been added but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings”. I followed these instructions, but my Era 100 did not show up in the systemI have repeated this step several times by factory resetting the Era 100 and trying again. It does not work.Any idea to resolve this issue will be very much appreciated.

1
Corry P
23 days ago
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mat_physioContributor I
asked in Speakers
era 100 unable to connnect to wifi

Hello, I recently moved my router (had to unplug and plug back in) and since then my 2 Era 100’s have not been able to connect to wifi anymore. I have done factory reset, unplugged and plugged them back in. Uninstalled the Sonos app and reinstalled it. Reset my router. nothing seems to work.

2
M
3 months ago
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MrtinsleyContributor I
posted in Speakers
Problems connecting to new router

Having installed a new BT Hub I cannot get things to work again. (I rang the helpline which says it’s open until 19.00 hours at 18.12 but it said it was closed).I have a S2 Amp with hard wired new ceiling speakers.Despite powering down the amp and separately wiring the amp direct to the hub, I cannot get the app to locate any equipment.Does anyone have any suggestions?

4
M
1 year ago
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Razor BoyContributor I
asked in Speakers
No audio output from sonos one

I have factory reset my Sonos One to connect it to a new WiFi network. I have connected it to the new WiFi network, added Amazon music and Global player. I have also added Alexa voice assistant. When I ask Alexa to play Amazon music or a Global player radio station, Alexa says it’s going to play but no audio plays. Can someone advise what to do?

7
jgatie
1 month ago
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deep80Contributor I
asked in Speakers
SONOS Roam requirements

Dear Community,I'm seriously thinking about purchasing two Roams to play in stereo. Wolud someone please advise whether speakers will work with the Huawei 628 modem router? Speakers can also will play in stereo mode connected to phone/ laptop (Windows 10) and other devices via bluetooth without wifi?  For first configuration I going to use stable wifi, Huawei 628 is only my alternative when I’m traveling.

3
Corry P
9 months ago
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RollinMidsContributor I
asked in Speakers
dowgrading a sonos sub gen 2 to the S1 app….how long until i can do this?

I have been building my Sonos system in my house for a while now.. I currently have 10 zone play 5s in my bedroom that I run with the S1 app, I went ahead and bought a Sub Gen 2 from eBay for like $490 and now I got it and I cannot use it because the downgrading feature has been removed from the apps, temporarily I hope……. I so badly want to hear how this sub sounds. Please, has there been any chatter of when they will re Integrate This feature into the Sonos app so I can get this downgraded to S1?

2
jgatie
2 months ago
BOL74
BOL74Avid Contributor I
posted in Speakers
sonos Five with sub

Spring is in the air👋 Hello everyone…In stead of getting a Sonos Arc for my bedroom i bought two Gen 3’s instead….and i switch from Era 100’s to Ikea Symfonisk Lamp Gen 2 for surrounds…and i could not be more happy. I took the Sonos Sub mini i had in the bedroom,and connected it to my Five’s stereopair. It made a huge difference as well.Now my wonders are…how much difference will a Gen-sub do vs the Sub mini? Of course it’s just for me to try,but i’m just curious if someone allready have done this…i mean there have been people here who got a Gen-sub connected,but did they try a Sub mini first/after?What was their verdict? Be Well🙏

1
Schlumpf
5 months ago
M
MuffledContributor I
asked in Speakers
one sl woofers not working.

Hi,  I have got to one sl's, both of them only have sound coming from the tweeters, nothing from the woofer. Any idea what could have happened? Seems odd for it to fail on both...

6
Airgetlam
1 year ago
J
jacopo22226Contributor I
posted in Speakers
Problema di connettività Symfonisk

Ciao Community! Sono un grande amante di Sonos. Nel mio ufficio abbiamo diversi Sonos One, così come nei nostri store. Da circa un annetto, ho acquistato Sonos Simfonisk, in collaborazione con IKEA. Di recente, circa 3 mesi fa, mi sono trasferito. Ho una connessione 200 mega con Vodafone di FTTC. Da quando mi sono spostato, Sonos continua a perdere la connessione dopo 4/5 canzoni che vengono riprodotte. All’inizio lo faceva qualche volta, mentre ora sistematicamente. Puntualmente, all’incirca dopo mezz’ora di ascolto, perde la connessione.  A quel punto, sono costretto ad entrare nell’app Sonos e a reimpostare la comunicazione tra lo speaker e il Wi-Fi - e la mia esperienza di ascolto ne risente notevolmente. C’è qualche modo per sistemare la problematica? Grazie in anticipo, JacopoUn grande appassionato amatoriale di musica 

1
Airgetlam
6 months ago
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Mart the FartAvid Contributor I
asked in Speakers
System addition?

Could someone kindly help please?I currently have the following LG Oled tv connected to Sonos Arc via Earc Sonos ArcSonos Gen 3 subpair of Era 300s configured as surrounds.The Era 300s in this configuration don’t utilise the main speaker.How can I add a CD player and what hardware is required to play stereo to the Era 300s so the centre speaker is used and retain the system as a surround set up for blu rays. Or is it not possible Thank you 

4
M
1 year ago
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Smoove21Contributor I
posted in Speakers
One SL

why won’t my One SL turn on, no led

3
N
1 year ago
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farnhamsonosContributor I
posted in Speakers
Cannot remove products from S2 to use back on S1

Was previously using two Sonos Ones with a Gen 1 Sonos 5 happily in a system using the S1 app.Purchased a Roam and was told I needed to use S2 app which I then installed. Somehow the two Ones were also added to the S2 app and are now showing as Incompatible on S1 meaning I cannot use them there with my Gen 1 Sonos 5.How can I now remove the two Sonos Ones from S2 to use them back on S1 - there seems to be no option to do so.Why is this so complicated? I hate the way Sonos have deliberately chosen not to support Gen 1 products on S2 in a bid to get everyone to upgrade.

2
F
6 months ago
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Riz513caContributor I
asked in Speakers
How do I add my Play 5 to an existing “Room” but still be able to use seperately if I want?

Hey Folks,  Sonos Newbie here. I have my living room set up with an Arc, two 1s and a sub. I later bought a Play 5 and set it up to play separately on my patio.  So I currently have: Living Room & Deck Speaker displaying separately in the App.  I’d like to add the Play 5 to my Living Room to be able to play the same music simultaneously in the Living Room and on the patio but still be able to use the 5 by itself when I want.  Any direction would be appreciated. Thank you all in advance for your help 😊👊🏽

3
R
9 months ago
G
GPoeContributor I
asked in Speakers
playbar issue

I want to unpair my playbar from a Spectrum remote.  My app doesn’t have the remove playbar function.  The guy I talked with at Sonos said this couldn’t be done. And I should just unplug the IRcable.  This doesn’t solve my problem because I want to use my Sony remote on my playbar  any help would be appreciated Thanks george poe  

6
Airgetlam
1 year ago
bockersjv
bockersjvLocal Superstar
asked in Speakers
Era pair an Sub. R speaker silent

I just wanted to listen to some f*****g music. Airplay not working and nor is the right hand speaker. Then error 1002s and then random tracks playing.  Latest quality control is a joke. I just want to relax and listen to music but latest Sonos is hell.  Diagnostic 848224247Have rebooted everything too. What a shambles 30 minutes and still no right hand channel. And now my two moves have disappeared.  As I type the right hand speaker has started playing but now a track is playing that is not on my queue! Moves still AWOL though🙄

2
bockersjv
1 year ago
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ElleryHotelContributor I
asked in Speakers
Sonos unable to add speaker or component

I have spent several days trying to add 4 speakers to the system.  Upon setting up the first Era 100 the set up takes me through the audio pin, it connects to the local network successfully but then the speakers don’t show up.   We have tried to restore to factory settings, unplugged and re-plugged in, followed all the suggestions online.   When you try to call Sonos support, there is ALWAYS an hour wait.  No one ever answers. The chat option says no representatives are available. When I reset the location it tells me there is representatives available. But then I end up chatting with a Sonos Bot who does not understand the issue and not helping to resolve.  

0
E
2 months ago
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mark_237Contributor I
asked in Speakers
The new update issue

Since I have downloaded the update recently, I have found that my phone struggles to find my Sonos speakers. After a while of closing the app a few times it then links up.What should I do, apart from wait for a new update?

2
T
3 months ago
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MikwtContributor I
asked in Speakers
connecting to sonos play 3

Sonos app says can't find product repeatedly. Doesn't offer any solution

2
M
1 month ago
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CityContributor I
asked in Speakers
Rebooting from the app.

Does anyone else have to reboot their systems multiple times during the month? I use my products for the sole purpose of listening to music throughout the whole house while doing chores or working out. Every few days, multiple speakers cut in and out, requiring me to go to each speaker and unplug and plug it back in. If this is the future, help me get back to the past. This is the most monotonous way of enjoying music and the least enjoyable experience for a whole-house music system. I've reached the point where I've reverted back to using my phone and earbuds to have the listening experience I thought I was investing in with Sonos. Just fix the problem or make it possible to reboot the system from the app.

2
C
4 months ago
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BassguyContributor I
asked in Speakers
sonos one sl beeps 5 times intermittently

Edit: problem solved! It was a nearby device!! 

3
Ken_Griffiths
9 months ago
M
MarickContributor I
asked in Speakers
connection

My system is controlled with the Fire Cube. I just purchased the Gen2 / Sub Mini. When the system is turned on does the sub automatically turn on and connect also? 

2
M
1 year ago
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bzg1234Contributor I
asked in Speakers
Playbar and Roam died: Coincidence?

Last weekend, my Roam, which was about a year old, didn’t power on. Then, a few days later, my Playbar wouldn’t power on. The devices are on the same network, but they’re in completely different parts of the house, plugged into different power outlets, but it just seems like a very strange coincidence and makes me wonder if there’s malware or some other issue on the network. Or...it could just be coincidence.(FWIW, Sonos replaced the Roam already and the new one is working fine so far. They Playbar is out of warranty, but Sonos is trying to make it a little less expensive for me to replace.) 

5
Airgetlam
1 year ago
K
Kit274Contributor I
asked in Speakers
Audio playback issues

New issue with the Sonos system today which is confusing me. Initially the system didn’t show in the app, so switched off the boost and disconnected from router. Switched back on and reconnected. The system then showed in app, set to play music from Apple Music. Music played on roam but not on my one even though it said it was playing in app. Went through the usual routine of switching off and on the effected “One”. Started playing - great but then tried to widen the group and each time same thing, showed in app as playing but no audio, switched off and on and unit starting playing. Played for a while and then dropped out - same issue system is boost, beam, 4 ones and a roam all running on S2 app latest version with 14.2 firmware on all units.  any ideas?? Bug in firmware??  as system played perfectly up until today.. 

1
buzz
1 year ago
T
the_bart123Contributor II
asked in Speakers
Can I use Lan to audio jack adapter to avoid AirPay delay?

Can I use Lan to audio jack adapter to avoid AirPay delay on Sonos One Gen 2? Like this one https://www.amazon.co.uk/ZYElroy-Ethernet-Adapter-Control-Extension/dp/B08LGLJZCK

1
Belly M
1 year ago
M
McBainContributor I
asked in Speakers
pairing dissimilar speakers to achieve stereo?

Hello: circumstances allowed me to acquire a new Sonos 5 , to enjoy with a single One SL. I have one listening room. Can I stand the 5 vertically ( like one would if using two 5s to create stereo) and connect it to the SL to play stereo? Or am I asking  the system to do something it wasn’t designed to do? Is it preferable to have the single 5 in stereo configuration and just add the SL and use Trueplay to optimize the sound? Thanks for any advice!

2
M
1 year ago
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