Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2957 Topics

C
CMR PRContributor I
asked in Speakers

Issues with Sonos Five

I recently purchased 10 Sonos Five, 10 Sonos Subs, one Port, and one Boost to configure as a multi-room setup and PA system. However, I am encountering connection errors whenever I try to group all the speakers or play audio through them. I often need to try 2-3 times before I can successfully connect all the speakers. Additionally, when trying to change tracks through the Sonos app, it takes a while to update or sometimes doesn't change at all, requiring me to try again later. I have connected the Port, Boost, and one Five speaker directly to the LAN. Changing track thru Spotify app is smooth. Can you please assist me in fixing this issue?

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Stanley_4
11 months ago
M
mgmccContributor I
asked in Speakers

Dolby Atmos on ERA 300 with videos?

All of the discussions I have read about Dolby Atmos on the ERA 300 have related to streamed Music. I need to know if it would support Dolby Atmos from movies played via a Mac or Apple TV 4K

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J
1 year ago
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wkb206Contributor I
asked in Speakers

So frustrated: how was a paired Sonos 1 dropped from the pair and now I can't reload and pair it again?

I moved. Setting up my Sonos One SL was easy to the 5 MHz band of my wifi. Then I set up the older components: Playbar, Sub and two Sonos 1s ... until one of the 1s was dropped from the pair (and, actually, the whole room), and now when I factory reset it and try to add it back, the app creates a new, parallel room and defaults to the 5 MHz band on which it doesn't work. Can't figure out how to switch it back to the 2.4 MHz band with the other components (even after deleting the One SL so that there would only be one network active). Hepl, please: I'm so frustrated I'm willing to consider alternatives after more than a decade on this platform....

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Ken_Griffiths
1 year ago
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DandogContributor II
asked in Speakers

Very Unreliable Connectivity

I have 3 Sonos products - Play 1, Move and Arc.  My wifi speed is 300+mbps, with Linksys mesh system.When I launch the Sonos app on my iPhone it’s a lottery as to whether I get the “Unable to connect ...” or if I’m lucky, any permutation of one, two or all three of the above units.  I then waste time rebooting my router and switching off and on the respective units with varying degrees of success until eventually it works.I’ve spent hours reading many topics here on this subject and like many other users I’m increasingly frustrated by having paid a small fortune for these units, (which are great when they work properly) the connectivity is very unreliable.  My wifi doesn’t have any problem in connecting with any of the several other wireless devices in my house so to my albeit technically simple mind this must be a Sonos problem.  Is there any proven solution and if not, why not since it’s been an issue for several years?

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D
1 year ago
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rhysbookerContributor I
posted in Speakers

Era100 Line-in Issue - Paused Sound

Hi,I have my Era100 connected to my PC in my office via the (official) line-in adapter and the sound starts playing, sounds great but then it keeps pausing for no reason. I look at the SONOS app on my phone and the playback for line-in has been paused in the app. I press play and then it immediately starts playing again. The vast majority of the time the app hasn’t even been opened on my phone but it seems to be the cause of the playback on my PC stopping… getting very frustrating!Either there is something going on with the era100 itself, or the app is being overly active in the background. I don’t want the solution to be ‘remove the era100 from the app’ because that means i need to re-add it every time i want to live it up with my Beam to play music across the house.

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Stanley_4
8 months ago
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buddyrich33Avid Contributor III
posted in Speakers

Use Era 100/300 Line In with a digital source?

From the FAQ it looks like you have to use the dongle to do line-in to the ERA speakers… but it mentions analog sources like a turntable or cassette player.  I assume the dongle is similar to the Apple Lightning to 3.5mm dongle where the DAC is in the dongle. In this case the ADC stage is in the dongle… and that makes sense if you are trying to connect an analog device, but it seems silly that you can’t input a digital source directly without having to do 2 conversions (DAC on the way out of whatever digital device you are using, say a CD player using optical instead of RCA) and then the ADC via the dongle into the ERA100 since its a USBC port and is seemingly expecting a digital signal from the dongle anyway.  Any plans to make a dongle that allows straight digital input?  If you had a digital signal could a USBC direct connection work (assuming its 24/48 pcm or whatever sonos expects)? 

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buzz
9 months ago
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Technical RecruiterContributor II
asked in Speakers

Issue with ERA 100s disappearing in app - Need help!

Hey everyone,I recently purchased two ERA 100s, one for my bar and the other for my kitchen. However, I've been having some issues with them disappearing from the systems in the app. This has happened twice now, and it's quite frustrating given the price I paid for them. I can still use them through Alexa commands, but it's not ideal.I've already had to reconnect them twice, and I'm wondering if anyone else has experienced this issue with the ERA 100s. For context, I have an ARC and Beam Gem and a Sub 3, all of which have been working perfectly fine.Has anyone else encountered this issue or knows of a potential fix? I'm hoping to get this resolved soon so that I can fully enjoy my new purchases.Thanks in advance for any help or advice you can offer!

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minihede
11 months ago
S
SonomaEBContributor I
asked in Speakers

Question about outdoor speakers/amp interfacing with current Sonos indoor system

We have a Playbar, Beam and a couple of 1 portable speakers, all of which we love.  We’d like to add a couple of outdoor (waterproof/resistant) speakers.  Here are my questions:Since we have a Sonos system, do we still need an amp?  (The Playbar is just off the patio, indoors). Would the outdoor system be considered a new system or can it integrate with our current system? I’m assuming the speakers still need to be plugged in, yes? Do the speakers communicate with the amp wirelessly?Thanks in advance!

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melvimbe
1 year ago
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eatzayloveCollaborator I
asked in Speakers

Any way to use only up-firing speakers? (for calibration/testing/placement)

I would lovee to be able to test only the up firing atmos speakers on my arc and new era 300s, and even better toggle between each speaker to test alignment. I’m not aware of any way to do this, but curious if anybody might know? Or is this something sonos would need to develop for it to work?   Curious if I could somehow mix a track that would only play through the atmos oriented portion of the speakers, even if just like rain or test sounds.

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Corry P
1 year ago
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Ryan CTContributor I
asked in Speakers

New Sl will not pair to vodafone pro hub

Hello, new to the forum. I have a play one Sl that I can’t connect to my new router. I have other units that have paired no issue just this one. I have wired it in for the moment and works ok. However when I try to create a surround, I choose the speaker it’s playing from the app and the wireless one will not work and asks to add to the wifi network again. It will not add if the wired one is in. If I reset both then add the other play one it pairs ok. But still can’t pair the Sl, that has to go wired again. The system was all ok before I upgraded to the pro hub 2. I can play them all together no issue just this pairing issue that’s possibly causing the surround issue too? I have spoken both to Sonos and Vodafone but still getting no where. Any help or advice is greatly appreciated and sorry for the long postMany thanks

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Corry P
1 year ago
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Jetstar1Contributor I
posted in Speakers

Sonos play 3 stopped powering up

I see there is a common thread among play 3 users that experience sudden power failure...I am now one of these people. I have had my play 3 alongside several other sonos products, all of which have performed well over the past few years. Yesterday, my play 3 suddenly stopped working, and I have come to realise that it will not power up. Have tried several cords, several outlets, etc…I did not lose anything else i the house, had no CB pop, so doubtful any major power surge came along, but nevertheless, the play 3 seems dead.  Any new ideas to try? Has sonos admitted yet that there is a porblem with these products?Thanks 

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Airgetlam
11 months ago
F
ffjr1405Contributor I
asked in Speakers

IKEA symfonisk unable to connect to WiFi

So frustrated with this product. Every other device I have can connect to my WiFi. Why is this so complicated?

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Airgetlam
1 year ago
K
KeashdocContributor I
asked in Speakers

Ikea Symfonisk doesn't connect

I bought the Ikea Symfonisk bookshelf speaker a year ago and have had nothing but problems.    It has truly turned me off from buying any Sonos products in the future. It will connect sporadically to Wifi using the SONOS app.   Once it connects, if the power happens to go off it will not reconnect to Wifi despite me resetting the entire unit and reinstalling and resetting the Sonos app.  I have even tried connecting using Ethernet cable - no change.   I always thought Sonos was a high-end reliable brand.  How can they put these substandard products in the market?  I have tried contacting Sonos support multiple times but they have been of zero help.   Has anyone had the same issue with this product and successfully resolve it? Thanks 

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buzz
11 months ago
M
Met72Contributor I
asked in Speakers

Play:5 Wont Link to my device

My Play:5 has sat in a box for 2 years before I finally decided to set it up. It has began to be one heck of a struggle though. The recent days I’ve been trying everything to get it set up, but failure after failure I get the same “sonos is having trouble linking to your device, check your wifi and try again later”. I’ve even tried this multiple times with an Ethernet cable, I’ve deleted the app multiple times, restarted the router, used multiple Ethernet cables, and I get the same error message every time, and I know there is nothing wrong with my wifi. It should not be this hard for a damn bluetooth speaker. This will not register to my device at all. 549.99 for this bs. 

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Ken_Griffiths
1 year ago
H
HorseContributor I
asked in Speakers

Router reset. System won't connect to wifi.

 2.4Ghz in use.  5Ghz disabled. Mode is B/G/N 

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H
1 year ago
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the_bart123Contributor II
asked in Speakers

Will Sonos One Ethernet help with audio delay to my Mac Mini?

Hallo everyone.I’ve purchased Sonos One (gen 2) to be main speaker as I was using speaker in my Mac Mini M2 - so now sound sounds bit better.But now I have few problems with it.Audio delay on Mac Mini  - I know about 2 seconds AirPlay delay BUT will it work bit better on LAN cable? How to do this? Connect it to my router which was connected via WiFi and……. how to FORCE Sonos to use it not WiFi? I want to have WiFi disabled in iPhone - in Sonos and in Mac Mini as I do not use them. Sonos One goes on silent in Mac Mini M2 (latest macOS) after some time of silence and I have to change “Output” in macOS Settings (to TV and then back to Sonos) just to sound work again which DRIVES ME MAD - I hope this is not some kind of energy saving as this speaker does not have batteries to save them and it is hard wired. I unable to add Google Assistant - all I see is just Sonos Assistant. I have Google Assistant app installed on my iPhone and in this app I was able to see and add Sonos speaker - log in

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T
1 year ago
gregeeh
gregeehTrending Lyricist I
asked in Speakers

Is it worth borrowing an iPhone

Hi all,I have just purchased a Sonos Beam Gen 2, but I’m an Android User.  Is it worth it to borrow an iPhone so I can set it up using TruePlay?  Will I be able to return the iPhone once it is setup?TIA

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Stanley_4
1 year ago
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toyboyChromatic Producer II
posted in Speakers

AirPlay to Roam

My first messageMy second messageWhat am I missing other than it won’t play? 

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Ken_Griffiths
1 year ago
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Mr_RossiTrending Lyricist I
asked in Speakers

Once you factory reset SONOS speaker, how do you remove from SONOS app S2

Once you factory reset SONOS speaker, how do you remove from SONOS app S2Have factory reset SONOS speakers that I want to sell or give to family. Factory reset seems to have worked.Why are those factory reset speakers still showing on the SONOS S2 app for me?The factory reset speakers are showing as Not connecected and a spanner tool icon adjacent to each room/speaker. WHen you press on the icon it wants you to either reconnect the speaker (yes) or (not now)Is there a way to sort this, as the factory reset and removed speakers I want removed from the app, as have new SONOS speakers that I want to install and integrate in the rooms that I have factory reset and removed the old speakers from.Any help or info would be most appreciated, many thanks 

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T
5 months ago
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burkeyturkeyContributor I
asked in Speakers

Trueplay sonos five

Having difficulty getting my Sonos Five to complete Trueplay! I have basically unplugged everything in area: refrigerator, computers,   Still will not run to completion!help!

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buzz
1 year ago
C
craftedkupContributor I
posted in Speakers

Router/Modem keeps changing bandwidth

I get my Sonos system programed to work with my WIFI router/modem but the next day my Sonos app informs me that the connection to the router/modem has to be reprogrammed. The reason I am told is because my router/modem switches between 2,4 GHz & 5.0 GHz. It has been recommended to buy a new router/modem that is 5.0 GHz only. Do I really need to get a dedicated 5.0 GHz router/modem? If so what 5.0 GHZ router/modem is recommended?

9
Stanley_4
1 year ago
E
evenmoredaveContributor I
asked in Speakers

Sonos Players DNS Problems. No Update and no music playback possible

Hi together,I’ve had this issue now for some weeks when the Sonos players denied to playback music.I tried many troubleshooting from the support websites with no results.After talking to the german hotline support for 3 hours with 3 guys, we found out via the http://<IP>:1400/tools page, that the players cannot resolve any addresses. So I guess it’s some DNS Issues here.Unfortunately the support couldn’t help with this issue as my router-config looks good.We tried using googles DNS in my router settings and also cloudflare dns won’t help. I also have reset the router and the speakers several times. A factory reset for the Play:1 didnt help either as I cannot add it to the Sonos Controller App anymore because it cannot contact the update.sonos.com server. Further Info: All my speakers are first generation (Playbar, 2x Play:3, Play:1) They are connected via WiFi currently, but I also tried an ethernetcable connection. Any suggestions from your side?Thanks & Kind Regards

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E
1 year ago
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noddynoddyContributor I
asked in Speakers

Sonos Play:1s killing internet connection

Hello, I have two Sonos Play:1s in the same room and paired for left and right play. I control them using the S2 iPhone app. Other details:Version: 14.20.1 (build 70436090)Hardware Version: 1.8.3.7-2.0Series ID: A101Since changing wifi router they will play a few songs for roughly ten/fifteen minutes and then stop. When the music stops, the entire network no longer has internet connectivity. All wireless and wired products stay connected to the network but can no longer access the internet. To resolve I have to restart my router. Does anybody have any solutions? The behaviour means I have stopped using my Sonos system which is really frustrating. Thank you in advance!

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H
6 months ago
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PaulZakContributor I
asked in Speakers

Audio drops for Home Theater + multiple Play1s setup

I just had long talk with Nick in support. I have TV connected to Playbar and a home theater group (subwoofer + L & R Play1s). Playbar has ethernet. I also have multiple Play1s around the house. I group them all to playbar to hear TV (via audio Optical into playbar). None of the Play1s have ethernet and all are on the same network (via Eero mesh).  Problem is with TV playing or anything coming in via playbar’s optical audio (Roku, via TV, etc.) sound often drops (interruption) sporadically from the separate playbars. Not all speakers at once. One speaker drops, now then another speaker drops after but prior is back, etc. So, I can’t hear the TV sound (news) consistently if I leave the living room! Isn’t music (sound) throughout the house Sonos’ concept!?!! It does NOT seem to be a problem if I’m streaming music through the soundbar from Spotify, etc. Soundbar/theater and all Play1s have audio dependably. Perhaps this issue is limited to audio signals passing into the Soundbar from

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P
1 year ago
I
IanHawaiiContributor I
asked in Speakers

Sonos 5 Ghost

I have two first generation sonos 5s setup right and left.   They are part of my system of about 6 other sonos devices.  I’ve experienced them randomly turning on in the night and while on vacation.  They blast at maximum volume the last played station.  In addition, while listening, I’ve had the volume mysteriously turn itself down.  Lastly, I’ve heard loud deep sporadic beeping recently as if it was being programmed.  At first, I thought perhaps a lizard or small creature, as we have here in the tropics, was running over the controls and activating it.  I fashioned covers to prevent this possibility, and the issue persists.  I’ve unplugged and plugged in the speakers to reset.  I just don’t get it.  It feels like someone has hacked my system and screwing with me.  My wife and I are the only ones with app access.  Is anyone having a similar experience?  This system was a large investment and it is starting to get on my neighbor and my nerves.Thanks for your thoughts and help!

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Airgetlam
10 months ago
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