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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

2,928 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2928 Topics

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deckard-djContributor II

asked in Speakers

Dialog is playing through left rear speaker

I have an issue that is driving me crazy. Through my Apple TV and certain media through different apps the center channel dialog will play through the left rear speaker. It occurs in Youtube TV and Plex both. I do not notice the issue with Apple streaming media. I have an Arc and Era 300s. Please help!!!

4 months ago

Kdiglas78Contributor I

asked in Speakers

Beam (Gen 2), LG C2, Apple TV 4K - song beginnings cut

When playing a song from Apple Music on my Apple TV 4K through my LG C2 to my Sonos Beam (Gen 2), the first 2-3 seconds of the song are missing. This doesn’t happen when the first song ends and it moves to the next song on an album. It’s just the first track initiated.Anyone else experienced this?

8 months ago

AllsystemsContributor I

asked in Speakers

Connectivity problems

I have a system made up of 16 Sonos one and one SL speakers in a hotel. When there is a power outage, some of the SLs raise an IP outside the range provided by the LAN equipment.The DHCP range for the network is 10.0.4.x but the speakers take 169.254.x.xThe movile app do not detect this 3 speaker on the wifi network, and this 3 speakers ara at a considerable height so is no so simple to reboot a press the buttons….

4 months ago

K9posse1Contributor I

posted in Speakers

Sonos cost compared to relability not worth it

IMy sub stopped powering on. As much as a paid for my Sonis I would expect a free or repair or replacement, bit instead Sonos offer me 30% off. Why would I purchase another are more Sonos for the same to occur. Nice sound, but build poorly electronically. Keep you 30%. I sure I can find another set of qualify speakers a5 a better price and better reliability. Very dissatisfied cistomer.

4 months ago

LalinContributor I

asked in Speakers

Sonos sub volume fixed - not changing with system volume

I have a pair of stereo paired One gen 1 and a sub gen 3 as one system. Recently the sub volume is stuck either too high or too low. So when I play a song at normal to high volume there’s almost no bass at all. If I lower the system volume to really low the bass sound is too prominent. Sometimes the sub volume is too high. It seems the sub volume does not change with the system volume but is either stuck too low or too high. Anyone experienced this?

4 months ago

DanielGDContributor I

posted in Speakers

Sonos used to be better

Honestly just disappointed with Sonos overall lately. Used to be great audio and an easy system to interface with Spotify. Now it just seems like constant disconnects, and delayed pickups, and Sonos wants to blame the router or Spotify, but it’s them. The router is fine after numerous reboots and diagnostics, all other WiFi devices in the home are fine. Doesn’t make sense and Sonos is the outlier.

4 months ago

thewaynetra1nContributor I

posted in Speakers

can't set up system with old original Play 5, Play 3 and Play 1 speakers, keep having multiple problems.

ok, i’ve have a set of the original first gen Play 5, Play 3 and Play 1 that i purchased new in the box about 10 years. i originally had them set up at a really nice and pretty large apartment, but i moved from there about 5 years ago and they’ve been sitting in a container in a closet since then because i live in a smaller studio now and i haven’t used them in about 5+ years. so i decided to give them to a really good friend, but when i tried to set them up over her house the other night we ran into nothing but problems. all 3 speakers work fine and power up fine when i plugged them in, but the Sonos app(s) now are completely different than the one i used a decade ago, and the S1 app would only pick up the Play 1 speaker (which i’m not sure was made after 2015 or not because i’m not sure if i had it when i originally set up the original system, the original system may have just been the Play 5 and Play 3 and i may have gotten the Play 1 after i moved in 2014). so i was able to see the

8 months ago

chris B.Contributor I

posted in Speakers

my Sonos Ray and my Sony TV KD-43X80J will not connect.

Hi, I have become really exasperated with trying to connect my new Ray to a Sony TV. In regards to this problem, I have tried everything. Resetting both, disconnecting, a new optical cable, I am now at my wits end! Both live in my holiday home.However, my Ray will play Spotify with no problem and very good it is too! Almost as good as my Move….Can someone help? TV model is in the title. The Ray was purchased as the TV speakers are not the best….My Sonos playbar I have at home is brilliant. regards,Chris Berrisford

9 months ago

Arron SmallContributor I

posted in Speakers

Sonos Beam Gen 2 + Samsung Oddessy Neo G7 2.1 HDMI + PS5

Has anyone successfully connected a Sonos Beam Gen 2 to a Samsung Oddessy Neo G7 monitor? That monitor doesn’t have built in speakers and I want to run my PS5 audio thru it with visuals coming thru the screen. The monitor accepts two HDMI 2.1 ports. Surely it’s plug and play similar to a EARC smart TV?

7 months ago

BourasalContributor I

asked in Speakers

sonos one sl / move with tv

Can I use 2 sonos one sl, or 2 sonos move as my main tv speakers without any other product?Thank you

8 months ago

XlandContributor I

asked in Speakers

Play 1 connection issue

HiI have a system that has Arc, sub and era 300 as surrounds 4 sonos 5’s a roam a playbar and a Boost the system uses sonosnet apart from the roam.Now my old Play 1’s were in a cupboard not been used and I have just built an outside cabin that I want to put them in and now for some reason they are connecting to WIFi and not sonosnet. I have factory reset them and they still will not use sonos net like the rest of my speakers. My wifi is not the best thats why I use sonos net

4 months ago

JM25Contributor I

asked in Speakers

my sonos player:3 refuses to work

Good morningQuite mysteriously, my sonos player:3 refuses to work... it is no longer found or not connected (even though I haven't changed anything to my previous system)! I have tried every manipulation possible and imaginable…I removed the sonos bridge, which I had had for over 10 years and which has endured 3 moves!Nothing works... Do you have a tip?Otherwise, my system had two functions:- Listen to mescd which are all on my pc- Listen to the radioIf I have to change my system, which product (simple and not too expensive!) should I choose?Thank you in advance for your helpJean Marc

8 months ago

cklim55Trending Lyricist I

asked in Speakers

how to remove location on system status in app

Moved my set of play 1’s from living room to bedroom. After deciding to purchase a set of era 100’s to place in bedroom I have tried to remove bedroom location on my system through the app but unable. My system now has living room with all home theater speakers listed and now has the bedroom listed with one play1 speaker and the living room is listed again with the other play 1. Is there any way to remove the 2 rooms not being used and speakers not being used. Any help would be appreciated

1 year ago

WickidWizard11Contributor I

asked in Speakers

Voices from rear surrounds (ONE SL’s)

I can hear voices coming out of my rear ONE SL’s. Is this normal? As far as I understood the surrounds were only meant to output surrounding noises (things off screen for instance).

1 year ago

SteveB1973Contributor I

asked in Speakers

Play 3 update issues

I have 3 play:3’s which up until recently have been operating under the S2 app. recently they all required update but all give error 30 after the initial update has completed and the app is resetting the play:3. I have tried all the recommended solutions through to connecting the play:3 direct to both my router and my Boost (effectively the same thing). Also performing a factory reset hasn’t made any improvement. This led me to trying to downgrade back to s1, but the downgrade also failed with the same error. getting a little frustrated now… can anyone help me please???

10 months ago

It's Always BrokenContributor I

posted in Speakers

What happened Sonos? You used to be beautiful. Time to try another system...

Sonos worked fine for us for years but, for some reason our Sonos system pooped the bed several months ago and is, unfortunately, unfixable. Why Sonos tanked we cannot say. Sonos seems no longer to be able to maintain their own, simple tech. It’s slipped away from them. There is no way we have the time to be on the phone with Sonos each time there is a problem, and there is no way Sonos will help figure out the big picture. They can address why our speakers disconnect each time it happens (which is each time we try to use Sonos), but they can’t tell us why it happens every day, nor fix all the other problems we have with the app every day (play button doesn’t work, everything grayed out, spinning wheel, music continues to play after Sonos quits and many more)So, it’s clearly time to cut our losses, sell the system on eBay and try something else.What is a good alternative to Sonos? Being able to use Spotify is critical.

6 months ago

christongeTrending Lyricist I

asked in Speakers

Best Era 300 Combo for Atmos Music Playback

I'm looking for some feedback from anyone that's using the Era300s mainly for music listening...I currently have the Arc, Sub Gen3 and 2 Era 300s in my living space but we don't watch much TV to tell you the truth and although it sounds pretty good for music content I feel the Arc lacks for music playback. Plus listening to just the Era 300s in a stereo pair isn't that fair away in terms of performace for music..... So I'm going to change my set up and try to get something that really makes the Atmos content shine. I have a big open plan house and I've tested the pair of 300s with the Sub but I think it's just overkill on the bass so I'm considring two options.....2 x Era 300s stereo paired with the Sub Mini or 4 x Era 300s (2 stereo pairs grouped together)Has anyone tried any of these combos? What's it like have two stereo pairs grouped together?Cheers, Chris

9 months ago

Frankb914Contributor I

asked in Speakers

Can you combine a Sonos connect amp with 2 speakers to additional Sonos One speakers?

I have a Sonos connect amp with two KRK Rockit speakers connected to it. Can I pair or add any additional Sonos One speakers with the Sonos connect amp? I’m not referring to grouping them but rather more like a pairing.-Thanks

7 months ago

Ynwa1955Contributor I

posted in Speakers

Radio.net

I have listened to The Sound Radio Station on Sonos via Radio.net for a year or so but whilst the station is still visible it now won't play . However , going to the Radio.net website on a computer I can play the The Sound . Assuming it's something between Radio.net and Sonos but other stations still play as usual. Any ideas please ?

4 months ago

Kmill527Contributor I

asked in Speakers

No Sound

I have a Beam gen2 with a sub and two era 100s for surrounds. I cannot get any sound when trying to play a game console (Nintendo Switch or Xbox 1) Any solutions to this?

1 year ago

David16DAAvid Contributor I

posted in Speakers

I cannot link to my Sonos Account

I recently upgraded and bought various speakers including ERA 300s, ERA 100s, ARC, Sub Woofer and an existing One.I thought I would set up one of the ERA 300s first and which I got working then I had problems with my router which is a Huawei Model H112-370, this is a 5G router which I use as my phone line based internet is very slow. Due to the problems with the 5G Router I swapped it for another 5G router which was sent to me my 5G internet provider 3 mobile. The new router is a Huawei MC801A 5G router. I also set up a new Sonos account to keep completely separate from my Sonos Gen 1 equipment. I got it all working then it failed so after speaking with Sonos Support, I decided to start from the beginning. After a few support calls I am getting fed up as I have not been able use my Sonos equipment for over a week as I cannot get it set up. It seems that the app carries out the whole process and it falls at the final hurdle of linking to my Sonos account. I have read similar

4 months ago

BoubouContributor I

asked in Speakers

Using my Sonos without Ethernet cable

Can I use my sonos on Bluetooth, ie no Ethernet connection?

4 months ago

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