Sonos One Connection Issues

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Hi, my 2 sonos ones are not visible in the sonos 2 app. They have always worked and been paired for stereo. The app says no sonos on network. If I log into my tp link router I can see speakers are connected. Also I can still use Google assistant and play songs on Spotify. I can see the speaker on the spotify app. So annoying.

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Corry PAnswer

Sonos Staff

Hi @Ads1983

Welcome to the Sonos Community!

Your description of the problem implies that the speakers are connected fine, but the communication between the speakers and the app is being blocked. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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