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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2927 Topics

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s1userContributor I
posted in Speakers

Play:5 Gen1 suddenly no longer supported, requires "registration"

I use a S1 system as I spend good money on my system and don’t want voice services crap.Now suddenly my Play:5 gen 1, which has been playing nicely for over a year has suddenly gone offline, and when I reset and reconnect it (with some pain) it is initially recognised and plays. However, very soon the Sonos app requires to Register “some of my products” (ie the Play 5), and won’t even let me use the windows app on my PC anymore!!). The Play5 was a gift from a friend who did move to S2, so it was used elsewhere before (but recall it played fine here until a few days ago!).For troubleshooting I even plugged the Play5 in by cable, which makes no difference. The rest of the gen 1 system is playing fine.What’s going onDiagnostics nr 199758947

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S
1 year ago
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bartemContributor II
asked in Speakers

Era 100s with Sub mini for Stereo

Considering a pair of Era 100s with a sub mini for stereo in my living room.  Just wondering who has done this and their opinions.  Does the sub mini help much?  Would the Sub be a better fit?  I like my bass but definitely prefer tight to overly punchy and especially muddy.  I am going to try out an old pair of Play 1s I have to get a general feel for what to expect so mainly wondering about the impact of Sub vs Sub mini.Thanks.

2
B
8 months ago
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ZlatenContributor I
asked in Speakers

Help with figuring out bluetooth delay issue

Hi all!I recently moved an Era100 to another room to use it as a computer speaker and I am running into a strange scenario: If a connect through bluetooth from my mac there’s no delay If I connect through Bluetooth from my PC, there is a noticeable delay. The interesting thing is that I also have a Muso QB. If I connect through bluetooth to it from the same PC, I don’t experience any delay. I am not a 100% sure why there’s only delay on the Era 100 and not both of the speakersAnyone had a similar scenario and was able to sort it out?

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Z
7 months ago
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User961352Contributor I
asked in Speakers

IKEA Tradfri gateway - Remote Control - very slow with Play:1 and Play:3

Hello Sonos team,I just bought to my Sonos eco-system remote controls from IKEA: - correctly setup Tradfri gateway - setup SYMFONISK Sound remote for Living room (Port device) - works perfectly - setup second SYMFONISK Sound remote for kids room (2xPlay:3) - and I found out, that it is really “sluggy” - it responds after 1-3 secs, also volume control steps are really badI also found same issue when controlling devices via iOS app “IKEA Home smart”: - when controlling new devices - Sonos Port / Sonos One - it reacts immediatelly - also volume changes (from 10% to 60%) is done in one step immediately- but when controlling old devices - Sonos Play:1 / Play:3 - it is “sluggy” - volume change (from 10% to 60%) is done in several steps and with delay after each step… every control step is really pain.Is this normal ? Do old devices miss some feature ?I am really disapointed 

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Airgetlam
3 years ago
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Max-RnBContributor I
asked in Speakers

Is the Era 100 compatible with the Sonos One?

I have two Sonos Ones and want to add an Era 100. Is the Era 100 compatible with the older Ones?I want to put the voice activated Sonos in a central location Thanks!

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M
10 months ago
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mgmccContributor I
asked in Speakers

Dolby Atmos on ERA 300 with videos?

All of the discussions I have read about Dolby Atmos on the ERA 300 have related to streamed Music. I need to know if it would support Dolby Atmos from movies played via a Mac or Apple TV 4K

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J
1 year ago
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Seamur88Trending Lyricist I
asked in Speakers

Android Sonos app - Unable to find your Sonos system *please help!*

The Sonos app seems to become more unstable by each update. Almost weekly I need to uninstall the app and reinstall. I cannot connect to my existing system as it cannot find any speakers.For example today it could not find my Arc so I setup a new install, waiting for the green light, it found the Arc, connected, connected to my network (2.4 ghz) and then I selected DONE. I go back to look at System and it is still greyed out. Nothing there. I have checked and restarted both my phone and modem 3 times. I repeated setup 3 times and the same process of finding and adding the Arc occurred by then System greyed out and cannot select it.  My setup:Samsung S23 UltraSonos Arc with Sonos Sub Mini2 x Sonos Move2’s set up as a stereo pair I tried Sonos support and they don’t have a clue -- rarely can they fix anything from my experience. I am at the end of my rope having to reinstall and run setup so many times (i think I am at around 15 times now) and I have had to do the same on the Move2’s 6 t

16
Ken_Griffiths
5 months ago
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Andrew jlcContributor II
posted in Speakers

Network speed

HI,I have a mixed wired and wireless system across four rooms.  I note that the Access Point reports that the Play 5 that is directly wired to it is pulling the network speed down to 1Mbps as opposed to the rest of the wired system (Play 5s and a Beam speakers via switches) is reporting 1Gbps capable. Are Sonos network devices really that slow?  Andrew

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A
1 year ago
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PiyushCContributor I
asked in Speakers

Low volume/performance on one Play 5 while other one is loud in a stereo pair

I have 2 play 5 Gen1 paired with sub Gen3 in a stereo pair (Vertical orientation). I have ran 20+ iterations of Trueplay from Ipad and Iphone and i continue to notice that the volume on right speaker is way lower than left one. This makes left one loud enough, so music seems to generate from left side of the room all the time. Its more prevalent when i sit close to the speakers.Also the left one is loud, on the face vocals with high treble, right one sounds highly recessed, muffled.Does anyone faced a similar issue and can advise how to resolve? any help much appreciated FYI. Speakers are placed on a speaker stand with no blockages Walls are 5 ft apart sideways from both speakers  All components connect wirelessly via BOOST, so don’t have any issues with connection/dropouts or lag  Ran multiple Trueplay to check Turning off Truplay, bring back all the life to right Play 5, so speaker aint faulty.

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L
10 months ago
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craigus111Contributor II
asked in Speakers

Era 300 on 5ghz WIFI

Hello!Bought an Era 300 yesterday and noticed that it (and my S1s) are all connected to my 2.4 band instead of 5ghz. I believe they are all 5ghz compatible. Does anybody know if I can force them onto the 5ghz?I have google nest hubs which are dual band 2.4 and 5. I only ask as I find a bit of a lag or pause when playing the next song with Amazon Music (I find their whole integration is pretty slow, especially compared to the excellent Deezer integration).Thanks,Craig

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ratty
3 months ago
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LuekioContributor I
asked in Speakers

current Sonos One on S1 app

Hello,id like to purchase and add more Sonos Ones too my setup. I’m stuck on S1 because I have multiple connect amps.Sonos’ official compatibility list says the currently sold One gen 2 works on both S1 and S2. However the shop FAQ for the One gen 2 answers “will it work with S1?” by ambiguously stating “it requires the latest version of the app”This makes it sound like you need S2. Anyone know the truth? I assume it will work but it’s just more unscrupulous pressure to throw out our old systems and buy all new devices

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B
1 year ago
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doboy001Contributor I
asked in Speakers

Sonos Play3 will not connect to S2 app

I have a Sonos system that I bought a long time ago, but I Play 1, sub, bar and boost that I have enjoy using for a long time. My dad's friend gave me his old Play 3 that he haven't used for awhile. I tried to reset the Play 3 and add to my system but the Sonos app keeps giving me a warning that the app can't connect to the Play 3 and to contact customer service.I looked up YouTube videos and read that I need to factory reset the speaker than add it. I tried the methods by unplugging, holding down the "mute" button and then plug it back in and wait till the Led turns Amber then green.Well, the speaker LED turns Amber than flash white and the mute button flashes green. I never see the LED flash green. I also tried holding down the volume up + mute button and all I get is the Amber LED and a flashing white LED and flashing Green mute button. Still can't add the Play 3 to my system.Any suggestions? 

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Airgetlam
25 days ago
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DTW MikeContributor I
asked in Speakers

ERA Speaker connections to ARC and Bluetooth and External Source

Cross posting here from the Reddit group.I just finished listening to the Q&A and reviewing a lot of posts in this group but I don't think that I fully understand.  (By the way, the link in the email didn’t work on my computer and I had to log on late using my mobile.)I want to use two ERA speakers as rear speakers to pair with my Arc and Subwoofer. I am interested in the ERA speakers because of the line in option to use with a CD player or turntable. I also want to use the system for Bluetooth streaming.I heard during the recording that the ERA speakers is the easiest way to connect other content to the overall speaker system, but then I also heard that the sound system was only one way from the ARC to the ERA speakers. From the comments in this group, it sounds like I can get this setup to work by doing different setups for each use case, but that is not clear.I do understand that streaming from my mobile will not provide Atmos level sound, but how do you set up the system to be

3
D
8 months ago
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Rockym19Trending Lyricist I
posted in Speakers

only sound stereo PCM

hello everyone.I would like to ask you for help. I use kodi streaming services and all my movies play in audio track: stereo PCM. I own a sonos Beam gen 2 + 2x ikea symphonisks. The last movie I saw now, John Wick 4, had audio features: codec atcs a/52b (ac-3, e ac-3); 6 channels; layout 5.1 (side). Could I ask You for advice on how to get my movies to play at least in 5.1 format (when the side speakers are connected)? Thank you very much

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E
3 months ago
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bbqmistress
asked in Speakers

Sonos Play 3's disappeared and will no longer connect to Wifi

Hi there,I have three Play 3 speakers that have been set up in their current configuration for the last 5 years with no real issues. Yesterday they all just stopped working and were no longer visible in the app.The app would not see any of them and I could not get them to connect wirelessly.I rebooted the speaker, reset the app, tried a different network, rebooted the router, pretty much anything I could think of and some several times.I tried connecting directly with an ethernet cable and got one speaker to work sporadically. The others would still not connect.I spoke with support over chat and we did everything including factory resetting the speakers. Nothing worked. Ended up having to use one of the speakers as a “bridge” by connecting it directly via an ethernet cable to the router and then connecting the other 2 speakers to it wirelessly.The support person suggested that I should purchase a Sonos Boost to correct the problem. Why should I have to spend money on another component

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3 years ago
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zestbowContributor I
asked in Speakers

Sonos Play:5 Gen 2 bad WiFi card

I've tried everything that everyone else has tried, but it's just dead. The app finds it and I get up to the point where it tells me it’s switching over to its own wifi connection, then it fails. I’ve tried it a dozen times. I’ve tried directly to the router using two different network cables in case I had a bad one. I’ve rebooted the router, the modem, the unit the phone several times. I’ve deleted the app twice and reloaded it. All my other Sonos devices have no problems.I’ve tried calling support three different times on three different days and each time I was put on hold for over half an hour or longer before they disconnected or hung up on me. I even got up early in the morning (PST) last week hoping to get in a short line but the same thing happens. Put on hold then disconnected. I even tried their chat but it's not working on their site. It's a shame since I’m a partner in an AV company and we have installed hundreds of Sono products but I can’t even get mine to work.it's out o

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Simon B
3 years ago
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onac5656Trending Lyricist I
asked in Speakers

Best setup for large wt room. 2 open areas

Video Explanation here:https://www.loom.com/share/0766f07c569e490c9e0a4a0ba4520840Have access to:x2 Sub gen 3X6 SL OnesX3 Fivesx1 Arc Should I have the subs connected and on the same wall? Or should I keep the sub 2 connected the Five in the medium room? Also, the sub connected to the arc in the large room isn’t really shaking or rattling the room at all. I honestly was expecting a very large boom for the price. Am I doing something wrong with the sub connected to the arc? 3. Is this the best set up for loud music that could shake the room if needed?

35
AjTrek1
10 months ago
A
AndyB999Contributor I
asked in Speakers

Connecting Eversolo DMP 6

HiI have successfully connected a DMP 6 to my 5 and played music throughout my Sonos system.  My question is, if I added a pre amp would this enhance the sound further and increase the volume?  I found that the volume using the DMP 6 was lower then playing without it connected?

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106rallye
5 months ago
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Badnews42Contributor I
asked in Speakers

ps5>monitor>beam gen 2 connection options?

Can anybody list any viable option to connect the beam gen 2 to a ps5 and monitor combo without earc because monitors do not have it.  I know vroom sells a 500 dollar audio extractor but there has to be another way?And how about using a usb c Bluetooth rtx adapter with apt x?  Would that allow the era 100 and 300 to connect to ps5?  Can anyone confirm this?Thank you for your replies

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Airgetlam
11 months ago
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Sean88888Contributor I
asked in Speakers

can i pair Sonos one SL with ps5 using Wireless USB Bluetooth 5.0 Adapter Transmitter

i have a question before i make up my mind to purchase the one SL (bluetooth)currently i playing my ps5 using monitor so i not able to output to a speakerso i have connect my ps5 with a portable bluetooth speaker since the speaker it not supported for ps5 so i need to use Wireless USB Bluetooth 5.0 Adapter Transmitter in order to pair it and it did work however the portable bluetooth speaker sound too lowi  try to find a better bluetooth speaker have speaker watt > 16Wsince ps5 able to use the adapter to connect to any bluetooth speaker, can i do that on Sonos one SL?furthermore what is the speaker watt for Sonos one SL 

1
Airgetlam
10 months ago
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CJH2007Contributor I
asked in Speakers

Sonos Era 100 clicks on sound

There's already a thread about Era 300 sound clicks with some references to the 100, but we need one for the 100s. My setup is two Era 100s as a stereo pair with a Sub, Trueplayed and playing FLAC files off local network NAS. When I first heard the clicks my brain tended to disbelieve them as not possible - I've never had clicks on any Sonos device (had Sonos gear since 2007) and never expected to. At first I thought my music tracks may have got corrupted so I played the track that clicked on another (non-Sonos) device - no clicks. I found the Era 300 clicks thread and was dismayed to realise I’d bought a pair of defective speakers. Something I’d never expect from Sonos. In my case the click is a soft click (not a thud or a crack or static) reminiscent of a scratch on an LP but at the same level as the music, ie not louder than the music playing and not a low-level click. It happened on Songbird by Fleetwood Mac at around 5 seconds in. I restarted the track and it was repeatable at the

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Corry P
10 months ago
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Jeremy HobbsTrending Lyricist I
posted in Speakers

Stuck with Old Device in S2 App

Hello - wondering if someone on the forums could help me. I have been a Sonos customer since 2009 and have accumulated a number of devices that are incompatible with the S2 app. I have been happily continuing on with using the S1 app until I recently ordered a new Five and regrettably, failed to memorize the extensive list of caveats and gotchas associated with trying to buy a new Sonos product (otherwise I would have remembered not to buy any more Sonos products).Long story short, I reluctantly decided to split my Sonos system into two, removing my legacy products and settling on use of S2 for the newer stuff. Having removed them all from my system, I powered down my S5s while I attempted to sell them. Since that time, the S2 system has been working fine.Today I successfully sold the S5s and powered them up to perform a factory reset before handing them off to the buyer.When I got home, I went to fire up my S2 system and found to my surprise that those S5s are now listed in my S2 app

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3 years ago
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Nat123Contributor I
posted in Speakers

Sonos play 5 (gen1) blinking red light

bought a used speaker. When I got home and plugged it in it just starts flashing red. I have read that it’s due to not being connected for over 30 mins. As soon as powered on it starts flashing red. I have tried unplugging waiting 10 sec then plugging back while holding the mute button. Doesn’t do anything tried multiple times. Tried connecting straight to router with Ethernet cord can’t get it to do anything either. Took it apart and tried seeing if any burn marks on board it all looks good. Any help would be appreciated. Thanks 

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1 year ago
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HjaltiVignisContributor I
asked in Speakers

OneSL no chime

Hello everyone. Having trouble with one of my OneSL. Two days ago I noticed then when I tried to use it there was no sound coming through one of the fpur SL I have connected. In the app the volume was at 15 and if I raised the volume it automatically turned down to 15 again.  I did a reset and the speaker will not play a chime so I cannot connect it. Does anybody have similar problems and/or might know what the problem is?

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Ken_Griffiths
1 year ago
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Chris GlynnTrending Lyricist I
posted in Speakers

I have a Sub (Gen 3) and can't decide between a pair of Sonos Fives or a pair of Era 300

So,As described in the topic field, I have a Sub (Gen 3) and can't decide between a pair of Sonos Fives or a pair of Era 300’s for a general music listening set-up.I know how good the Sonos Five is, and I’m very tempted to go down that route but I also I like the idea of additional connectivity of the Era 300 but I do want to ensure that the Sub is going to make up for the perceived lack of bottom-end on the Era 300 - that is the clincher for me.I’m also interested in the spatial audio aspect of the Era 300, and have the space to position them in my Victorian semi to benefit from the wider soundstage but spatial is not a dealbreaker for me right now. I listen to jazz, funk, alt-rock and classical in the main and - important note here - intend eventually running a turntable/hifi-separates system through the proposed set-up - not decided what route to take on that yet but it will definitely happen.I’m after a rich, and engaging sound - it’s not about volume; adding the Sub to my Beam 2/O

4
C
7 months ago
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