OneSL no chime

  • 16 February 2023
  • 1 reply

Hello everyone.


Having trouble with one of my OneSL.


Two days ago I noticed then when I tried to use it there was no sound coming through one of the fpur SL I have connected. In the app the volume was at 15 and if I raised the volume it automatically turned down to 15 again. 


I did a reset and the speaker will not play a chime so I cannot connect it. Does anybody have similar problems and/or might know what the problem is?


Best answer by Ken_Griffiths 16 February 2023, 13:43

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1 reply

As you’ve factory reset it and can’t get it to setup/work, it maybe best to submit a system diagnostic report, post setup attempt and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the issue.