Skip to main content
Answered

OneSL no chime

  • February 16, 2023
  • 1 reply
  • 1699 views

Hello everyone.

 

Having trouble with one of my OneSL.

 

Two days ago I noticed then when I tried to use it there was no sound coming through one of the fpur SL I have connected. In the app the volume was at 15 and if I raised the volume it automatically turned down to 15 again. 

 

I did a reset and the speaker will not play a chime so I cannot connect it. Does anybody have similar problems and/or might know what the problem is?

Best answer by Ken_Griffiths

As you’ve factory reset it and can’t get it to setup/work, it maybe best to submit a system diagnostic report, post setup attempt and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the issue.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Ken_Griffiths

As you’ve factory reset it and can’t get it to setup/work, it maybe best to submit a system diagnostic report, post setup attempt and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the issue.