Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3082 Topics

O
Old JoeContributor I
posted in Speakers

sonos one discontinued?

So, I recently bought an Arc, Sub and two Sonos Ones. If I buy the new replacement speakers, what am I supposed to do with the expensive Ones I just bought? 

7
Airgetlam
1 year ago
B
brittneyjContributor I
asked in Speakers

Sonos One SL back button issues

I started setting up my SONOS and once I passed the step of plugging it in and finding it. I then moved on to the part of clicking the back button and listening for the chime. The Chime never came and I’m after a wait it sent a message saying “nothing was detected” so I’ve just been trying again. My SONOS has worked before I’m unsure why it’s doing this now. 

6
B
3 years ago
W
Wolf2024Contributor I
asked in Speakers

ERA 300 Mounting Screw size?

ERA 300- What size is the screw that is used for mounting the speaker to a fixed object?  Thanks all

4
melvimbe
1 year ago
Andy_Watson
Andy_WatsonAvid Contributor I
asked in Speakers

Sonos 3 temporary network

Hi all, I have just recently switched provider and they have issued me with a new mesh statement , up till then all my Sonos system has been working fine. The only system that is having issues is the play 3.  I have tried on several occasions to set up the system and I keep getting the same message that it wants to connect to a temporary network. I seem to be going round in circles here, any ideas or comments would be greatly appreciated.  Thanks in advance Andy

6
buzz
8 months ago
W
WildGContributor I
posted in Speakers

MAG6.1 - Mag Series 6.1-Ch. Landscape Outdoor Speaker System Powered by Sonos®

Any tips on tuning this system?  Not thrilled with the sound quality.  To tinny and no real base to speak of. 

1
Ken_Griffiths
1 year ago
T
TotalNewbieContributor I
asked in Speakers

connecting sonos one to lg tv

I have a 65” newer model lg 4k (65Nano75uqa) and about 4 Sonos one gen 2 speakers. I was wondering if I would be able to connect them directly to the tv, or if I need to purchase a soundbar. If I need a soundbar, what’s the best route to go to have movies and tv playing to my Sonos one speakers set up around my living room? 

5
T
4 months ago
K
KukoteContributor I
posted in Speakers

How to make sonos one work with Starlink

How I can connect sonos one gen2 to a starlink wifi network without the adaptor??

14
R
2 months ago
D
davidarndtContributor I
asked in Speakers

multiple wifi networks

I have two wireless networks, one that connects to the internet and then google mesh that connects my house. I have NEVER set up my Sonos on the router that connects the internet to the house, only on my mesh system, so how and why are Sonos speakers and the amp connecting to a wireless signal they were never set up on?  After disconnecting these devices & removing that system from my acct, and reconnecting to the mesh signal, why are they reverting back to the removed account?

6
buzz
1 year ago
E
edbroContributor II
asked in Speakers

Excessive Airplay lag

On my E300s there is a 13 second delay when listening via airplay. This is from both my Mac and my iPhone. The same devices have a 2 second lag when airplaying to other devices including my Sonos 5s, Ones, Arc, and Apple HomePods. Thirteen seconds seems pretty excessive. Is there some setting I'm not seeing that can fix this?Normal wifi play is instantaneous. I 

3
Ken_Griffiths
1 year ago
R
RogerrrrContributor I
asked in Speakers

Era 100 loosing bluetooth connection after a few days

Hi,I am super happy with my new Era 100 set. Have now paired with a Sub and awesome sound experience!One concern though: When connecting my PC through bluetooth, after several days, the connection is dropped by sonos and I cannot reconnect.Rebooting the PC does not help.Rebooting the ERA100s helps, again for a few days. I consider this a workaround.Does anyone have a solution for this?Thanks in advance.

6
Sotiris C.
7 months ago
M
mcfc4heatonsAvid Contributor I
asked in Speakers

Sonos Ray - Will NOT Recognise My TV Remote

I just bought a HIsense 50A6BGTUK  TV. The Sonos Ray will not recognise my new TVs remote, I have tried several times setting up in the Sonos app. Just not recognised. It worked perfectly with old model Hisense TV I had previosuly, very friustrating...

4
jgatie
1 year ago
J
Joe95yContributor I
posted in Speakers

Songs not showing up in sonos app

New songs I have downloaded aren't showing up in "On This Mobile Device". I have checked and the sounds are also in my music folder on my Android phone. I haven't had to move and audio files before amd it's suddenly not showing my newly downloaded songs. They are downloaded as mp3 files. Need halp!

22
Airgetlam
9 months ago
P
Phantom_cyclistContributor I
asked in Speakers

Sonos Era 100 playing Samsung TV sound over Bluetooth

I connected my Era 100 to my Samsung TV using Bluetooth.  It worked fine for about a fortnight but now there is only silence.  The TV indicates that it thinks it is outputting audio to the Era and the Era is is indicating that it is Bluetooth connected but there is no sound.  The Sonos App indicates that the volume on the speaker is at max.  I have tried rebooting both the TV and the speaker and also re-pairing but no sound is heard.  As it used to work any suggestions for why it is no longer working?

4
Ken_Griffiths
11 months ago
M
Mattyg444Contributor I
asked in Speakers

Tried Factory Reset on Play1 and Play3. Both stop at Orange Flashing light and don't move to Green Flashing. Unable to connect while Orange light is on.

Hi Brains Trust.My Play1 and Play 3 will not reset to Flashing Green Light despite MANY times powering off and re-booting while holding the two buttons. Just stops at Orange Flashing light , which won’t allow connection.Any idea's please? Thanks

13
Airgetlam
4 months ago
B
BespokeFacialClinicContributor I
asked in Speakers

Volume keeps dropping out

The volume on my 6 sonos speakers keeps stopping and starting. The app shows the music is continuing to play but no sound is coming out from the speakers. Then it will start again for maybe 1-2 mins then stop for 1-2 mins. I have re-tuned through Trueplay but nothing is improving, it seems to be getting worse.

6
Corry P
4 months ago
D
Dale1980Contributor I
asked in Speakers

Speakers won’t configure

Setup is 2x play:5 Gen2’s and a Sub Gen2. System is named “living room” and used to stream music from Spotify.  Since updating to the new S2 app, when I went directly into Spotify app as normal the living room was missing from devices to play through. So I went into the sonos app to find the right speaker was showing “not configured”.  I tried following the app in find missing devices but it wouldn’t sort the issue. Tried rebooting the full system, also the WiFi rooter but still not working.  I have now done a full factory reset on both play:5’s and the sub. When I set the first speaker up there is no problem, when I go to set the second speaker up I had a problem trying to get it to stereo pair, it eventually did but then immediately says it’s not configured. The sub says not configured but I’m presuming that’s because I don’t have a stereo pair? I’m loosing the will, any help would be appreciated.    Regards Dale

9
Paul A
3 years ago
S
sistemasparadorContributor I
asked in Speakers

How many sonos devices can I connect to the same wireless network?

Hello, I have a little question, How many sonos devices can I connect to the same wireless network?I have 30 SONOS Devices in this moment and I need to connect 6 more

2
UKMedia
1 year ago
D
DavidinhampContributor I
asked in Speakers

one sl as stereo pair and surround?

I just bought a pair of one sl to go along with my existing beam. The beam is already set up for the tv, and i would like to use the two sl’s as surrounds. But, my priority is music, and a really want to have stereo sound for music. is it possible to do both? Seems like that’s not an unusual situation. I’veread other articles here and it seems like you can’t. That would be extremely disappointing. Has anyone found a way to figure this out?please help thanks!

4
G
1 year ago
H
Hot CurryContributor I
asked in Speakers

mixed wireless and ethernet system

i have several sonos speakers ..is it possible to have some of the speakers wireless and some of them wired ..on the same systemthanks

4
106rallye
1 year ago
S
sonochumpoContributor I
asked in Speakers

Play:3 won't connect after factory reset and wired to router

I’ve moved into a new house and am trying to setup the Play:3 speaker. I have factory reset it since it’s been a few years since i’ve used the speaker and I am receiving an error that the WiFi has a problem when attempting setup. I have it wired to the router and it still cannot find it. Any help here?

7
S
1 year ago
pMacAndCo
pMacAndCoContributor I
asked in Speakers

Problem connecting ONEs to Vodafone router

I have ONE SL, ONE A100, and Beam Soundbar A100. Just recently changed ISP and router to Vodafone which has the latest WiFi 6E.Beam has connected to wifi but both ONEs do not.Have tried going through the setup routine several times. Something is happening because the lights on the units change to red then flashing white then solid white, but always fails (says try again later).Have also tried the update wifi procedure but that also fails.

7
Corry P
1 year ago
I
imjjrichContributor I
asked in Speakers

Pairing Beam Gen 1 with Era 100

Hi, can I pair a sonos beam gen 1 with 2 era 100 speakers for a surround sound system? I know it can work with a gen 2 beam but didn't know if the gen 1 beam works as well with this setup.

1
G
5 months ago
M
mathaTrending Lyricist I
posted in Speakers

Sonos not working - error 1002 when playing spotify, error 1101 when updating

Hey all,for a couple of weeks now I am having intermittent issues with my Sonos system (two Play:1s in stereo).Problem:The connection to my Sonos system on the Sonos app (S2) itself is working fine on all my devices. From within Spotify I cannot connect to my Sonos system. When trying to play a TuneIn radio station I get the message: unable to play radio station. When trying to play something from within the Sonos app through Spotify I get a 1002 error code. When trying to update my sonos system I get a 1101 error code. I am not able to submit diagnostic information to Sonos.What I tried so far:The issues are intermittent so sometimes the problem suddenly disappears for no apparent reason and I can use my system again, without understanding what changed. Unplugging both my Sonos speakers from their power, waiting >10 seconds and plugging it back in does not solve the problem. Unplugging my modem/router from power, waiting >10 seconds and plugging it back in does not solve the pro

41
M
2 years ago
D
DdddominikkkKContributor I
asked in Speakers

How to switch from Airplay to direct Sonos streaming?

If I initiate music through Apple Music app, Sonos App shows “plying through Airplay” and there is no easy way to switch from Airplay stream to direct Sonos streaming without having to stop the Apple app, terminate it, than restart music playing from recently played on Sonos app. Sonos music search within Apple Music catalogue is buggy and slow so I have to often start music in the Apple app and then fight with switch streams. It makes v. difficult to stream music in the background when you want to watch something else on IPhone on the same time 

20
106rallye
4 months ago
K
KeneticContributor I
asked in Speakers

TruePlay gone (latest Sonos app for Android)

Hey peeps,I’m very puzzled as I can’t find TruePlay anywhere in my Sonos app. Is this feature simply gone?App version 12.2.2Looking forward hearing from you.

2
ratty
3 years ago
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