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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3085 Topics

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lacigogneContributor I
asked in Speakers

Switch betwen spotify with Sonos and Tv with Beam + sonos

Good evening, I have been setting up my new setup : 5 sonos one, 1 sub and one Sonos Beam for the Tv (with the optical port adaptor). I use the 5 speakers and the sub for spotify and everything works fine.Now, if i wanted to watch tv and have the sound on both the beam and the Sonos speakers. Is this actually even possible? How would i need to proceed? Create a new group (independant from the ones for Spotify ie 5 Sonos One and the Sub)? To do that setup does the Beam has to be connected to the TV through the optical cord or the regular Arc port? Also, how would the Sonos know they have to play the tv sound ? I did try to look for s similar question in topics and could not find what i needed - sorry if the questions was asked before. Many thanks in advance, Damien  

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L
1 month ago
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jrm523Trending Lyricist I
posted in Speakers

Why does Sonos keep changing their proprietary power cables each new generation?

Today I attempted to mount a play 1 in my master bathroom.  I recently ordered two long power cables for the Era speakers we have. I didn't think much about it until I discovered the cable end is completely different.  Is there any logical reason for this or is it purely because they want you to spend more money on a different cable? 

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106rallye
1 month ago
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NancySSContributor I
asked in Speakers

Era100 no longer connects to my Spectrum Router

I have several Sonos one speakers and 2 Era 100s.  They were all working fine.  I get a message that the Era speakers need an update and when I started the update I got Error Code 30.  I called support and they say that the Era speakers will not communicate with my Spectrum router.  But they used to work on this router until the update.  I’m about ready to return the speakers.  Any ideas on how to get them to work?

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N
1 month ago
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iRicContributor I
posted in Speakers

Adding speakers to TV group

Voor mijn TV geluid gebruik ik een Playbar, een sub en twee Sonos play one als suroundspeakers. Ik kan echter geen extra Sonos play one in de groep zetten zonder storing en onderbrekingen op de toegevoegde luidsprekers. De vraag is, wat kan ik veranderen aan mijn set up om wel moeiteloos extra luidsprekers (4) toe te voegen (zonder storingen) !?  For my TV sound I use a Playbar, a sub and two Sonos play one as surround speakers. However, I cannot add an additional Sonos play one to the group without interference and interruptions on the added speakers. The question is, what can I change in my set up to effortlessly add extra speakers (4) (without interference)!?

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I
1 month ago
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BrufieContributor I
asked in Speakers

hidden Play:1 in Sonos App

Hi, I was having trouble setting up a pair of play 1s as surround with my Beam gen 1 so I hide the p1s now I can not see how to un-hide them, please help?

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Schlumpf
1 month ago
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Bonce38Contributor I
posted in Speakers

Sonos Play 3 no longer supported?

I’ve been suffering audio dropouts for months on my most-used speakers - a pair of Play 3s in the bedroom. I’ve tried so many things reconfiguring my network and with/without SonosNet, but the problem always returns.A reboot fixes them for 24-48 hours.After four lengthy support calls with different technicians over the last two weeks, I was told this morning that the problem is that the Play 3 has not got enough memory and after 24-48 hours it runs out and that is why the audio starts dropping. I was told to either replace them or switch them off at night and switch them on again in the morning.Setting a different alarm to switch my speakers on so that the Sonos alarm can wake me up with the radio is self-defeating and is a total hack. This is clearly a SOFTWARE problem if the memory is sufficient after a reboot but then “fills up” over time. This is just about memory management and I don’t like being told that my much-loved speakers are now obsolete.I have 13 Sonos speakers around the

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Schlumpf
28 days ago
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Tuomas from FContributor I
asked in Speakers

I cant find spotify on sonos. Is there an easy fix?

I can`t find spotify or anyting else that costs something on sonos. Neither can i connect to my sonos speakers straight from spotify, it finds them, but doest connect. It was all possible before so is there somekind of an update that i cant find or what? 

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T
1 month ago
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PapitreContributor I
asked in Speakers

sonos play

Why not Sonos play in Spanish ?

2
Stanley_4
1 month ago
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ShawnN54Contributor I
asked in Speakers

Trouble connecting new Sub and era 300 speakers to wifi

I just got my 2nd Sub for my living room in addition to a pair of Era 300s to connect to my existing Arc, sub and Play 5 gen 2 set up for my living room - trouble is, the new sub and era 300s won’t connect to my existing wifi network which my other speakers are on. They play just fine as well. Thanks

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Airgetlam
1 month ago
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EFadenContributor II
asked in Speakers

Sonos One WiFi Drops Nightly

I currently have a bunch of Sonos speakers connected to a Unifi network.  All of my speakers except one work completely fine, but this one specific One drops offline nightly and requires manually unplugging it. Any suggestions?

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E
1 month ago
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marlyoContributor I
asked in Speakers

Why do my Sonos speakers keep disappearing from my app?

In my iOS Sonos app, my speakers come and go on the system. Sometimes they are all there then one hour later only one is showing on the system. Why is that? I am tired of rebooting my modem and router, which is what i have to do to fix the problem.  It is very frustrating.

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A
4 days ago
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Andrew KContributor I
asked in Speakers

Random speaker changes

We have 5 Sonos speakers in various rooms. 3 in our shop, sound bar, one in a back room. All via wifi. Stream music usually from Spotify. Stream during the day always to the same 3 speakers which is our default for last 3 years. About a week ago, (just after a full town power outage) Sonos randomly shuts down 1 or more speakers and turns on the back room speaker. Happens constantly now. Trying to change back to our usual three often they do not show up as discovered until we tap in and out of speaker list. Have rebooted modem, uninstalled and reinstalled Sonos app on iPhone, restarted iPhone. No idea what to do. 

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Airgetlam
1 month ago
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SammyAContributor I
asked in Speakers

Pop Pop Sound when Volume Adjust

Hi All, before I was getting pop pop pop feedback on my Era100’s when adjusting the volume on the soft touch control. I noticed its now gone. How to I turn this on again?

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S
1 month ago
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Chris122116Contributor I
posted in Speakers

Sonos Arc and Customer Service

Bought a Sonos Arc, Sounded great but started cutting in and out shortly after setting up. It would make loud popping noises then it started blaring an  alarm sound similar to fire alarm at full volume. Contacted support, they ran a diagnostic, escalated to the engineering department, and was told I’d receive an email. No email. So I sent one. No response. Called again three weeks later, put on hold several times to be told the owner of my claim couldn’t be reached, and I’d have to call again. So I have $900 useless bar, under warranty, and can’t get help from customer support. Who do I talk to that can give me answers?

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Corry P
1 month ago
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RooRoo77Contributor I
posted in Speakers

Changed router and broadband provided but can't connect speaker

I’ve got one Sonos 5 speaker in my living room, and now that I’ve changed router and broadband provided I can’t connect. I’ve got a Linksys XPNMX56 (Velop) router, and I’ve tried connecting multiple times with no success - can anyone help? I’ve read the other articles connected to this set-up but can’t seem to find an answer why

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106rallye
1 month ago
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Markie2Contributor I
asked in Speakers

Connecting play5 to Sonos1 app

Opening sonos 1 app asks me to join sonos 2 but I want to add play 5 speaker to sonos1, not sonos2

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Stanley_4
1 month ago
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John BarclayContributor I
asked in Speakers

flashing green light on left Sonos One.

Hi everyone. For several weeks in the conservatory I haven’t turned on my Sonos One set up. Last night I turned the system on and immediately updated the two speakers. I now have a steady white light on the right hand speaker and a flashing green light on the left. I unplugged the cables and left it for 24 hrs but now the same thing is happening. The only speaker with sound is the right hand one. Any ideas? John.

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J
1 month ago
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judjudContributor I
posted in Speakers

Sonos cutting out, losing connection to wifi, losing connection to Spotify

I am seriously thinking of selling my Sonos speakers, much as I love them, and finding another system, because the app is so bad. I have problems connecting nearly every day, and it’s so random. It’s not my wifi, and it’s not Spotify as far as I can tell. It must be the Sonos app. 

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S
1 month ago
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PeeWee226Contributor I
asked in Speakers

Upgrade

I’ve followed instructions: logged in; see my current products, but there is no link for “Upgrade”.

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Mr. T
1 month ago
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TheMindContributor I
asked in Speakers

sonos play:1 neo qled samsung tv connection

Hi dear community I'm new in Sonos area, my brother gave me a gift of two sonos play:1. They only have Ethernet connection and wifi. I have a Samsung neo QLED tv. And I'll like o connect it together.  Can some one guide me through it? I'm struggling with it

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Airgetlam
1 month ago
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John76Prominent Collaborator I
asked in Speakers

Connect Bluetooth Headphones To Sonos

I have a pair of Apple AirPods Max and was hoping there was a way of making them work with my Sonos Amp to get wireless sound to them via a line in source.  I stumbled upon this link which made it appear it was possible using Bluetooth 5.0.  No luck so far, is this fake news?https://soundscapehq.com/can-i-connect-bluetooth-headphones-to-sonos/For what they say, Sonos would have to output bluetooth which I’m not convinced is possible.

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ahr69
16 days ago
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ManGarContributor I
asked in Speakers

two seperate systems

Is it possible to have two “separate” Sonos systems in the same location, ie with older (S1) and new (S2)  products? Living room has an Arc, Large Sub and two Era 100’a for surround.I’m trying to create another system “Media Room” with a Beam, two SL’s and two Sub Mini’s  … the older S1 want to “join” the living rom system All the Sonos gear is up to date firmware and sooftwareHelp plz

2
Ken_Griffiths
1 month ago
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Mike456Contributor I
asked in Speakers

Do outdoor speakers by Sonos and Sonance have Wifi?

Hi, I’m interested in the outdoor speakers by Sonos and Sonance. I assumed they would have wifi connectivity like all other Sonos speakers I have. It seems from reviews the Sonos/Sonance outdoor speakers are connected to the Sonos amp with speaker wire. Can I connect the outdoor speakers to power and stream music using wifi and avoid buying the Sonos amp? Mike

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Airgetlam
1 month ago
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Luca BaldassarContributor I
asked in Speakers

Configuration Play 1 in wifi Vodafone FWA

Good morning, I can’t synchronize my Play 1 with the wifi Vodafone station in Italy, in the last time don’t finds the wifi, how can I to risolve this problem? thank you very much in advance. Best regards Luca B.

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Sotiris C.
1 month ago
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Doc KleemannContributor I
asked in Speakers

Need help with Symfonisk connecting to system

I have a Symfonisk (Gen2), brand new. I can set up the Symfonisk up in the app, however upon completion it states I may need to unplug and then replay the speaker for it to show in my system.It doesn’t show in the system. I have unplugged it for for varying lengths of time. I have tried on both an iPhone and android phone. I have tried resetting the Router/WAP. I have factory defaulted the speaker and reset it up with the same issues. The device is on the other side of the wall from the WAP.My router/WAP as well as the  ISP is AT&T , the network name has no spaces or special characters. My password has special characters. I have even take. The steps of assigning a static IP and when that didn’t resolve it, I even MAC filtered the device so it’s always allowed. I also adjusted the channels on both 2.4 and 5 to mitigate interference.I can set the speaker up just fine but then it vanishes the moment setup is complete. Any help would be appreciated. I remember Sonos being a pain in the

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Corry P
1 month ago
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