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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2920 Topics

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bighitter1000Contributor I

asked in Speakers

Trouble Connecting era 100 and error message non compatible app

I just added an era 100 to existing sonos system. It took forever to get it to add, requiring multiple unplugs, etc. and once it finally added, it doesn't allow me to play music through it. There was an error message that said something along the lines of using a non-compatible app. I have the sonos v2 app, which is what I've been using for my two play 1 gen 2 speakers.

1 month ago

Gyzmo74Contributor I

posted in Speakers

comment sonoriser ma piece ?

Bonjour a tous j'ai besoin de vos conseils pour sonoriser ma pièce. Je précise que je ne souhaite que écouter de la musique , pas de tvJe possède 2 era 300, que j'ai placé sur le buffet au centre de la pièce (flèches vertes sur le plan) Je souhaiterais avoir un son sympa dans toute la pièce, qui regroupe le salon, la salle à manger, et la cuisine. Je pensais ajouter des era 100 à chaque angle, soit :Une en haut à gauche (salle à manger)Une en bas à gauche (salon) Et plus tard Une en haut à droite (cuisine)Une en bas à droite (salon) Afin de couvrir toute la pièce, et avoir un son sympa partout où je me trouve Ma solution est elle la bonne ? Ou avez vous d'autres idées ? Je souhaiterais avoir votre avis s'il vous plaît Merci d'avanceCedric Moderator Note: Google TranslateHello everyone,I need your advice to add sound to my room. I specify that I only want to listen to music, not TVI have 2 era 300, which I placed on the sideboard in the center of the room (green arrows on the map)I

1 month ago

Dean_HAvid Contributor III

asked in Speakers

How does grouping another speaker to a Sonos Dolby Atmos setup change the sound profile?

So here’s a question. I have a fairly straightforward 5.1.2 surround set up using an Arc, Sub Mini with 2 x One Gen 1 set up which I use in day-to-day use. I dusted off an old unused Beam Gen 1 with the aims of selling it but just for fun, I decided to group the Beam on left side of my room and was REALLY pleasantly surprised at how well it filled in the space, especially with music.I’m now kind of tempted to by another second hand Beam Gen 1 to do the same on the right but I just wanted to ask if anyone can explain how grouping the additional speaker works and changes the sound signature. As a 3.0 speaker, does it just serve stereo or does it serve as a 3.0 (FL-C-FR) or something else?It would be very cool to be able to add other (older or newer) speakers into the mix to serve as additional height, side or other channels and open up a lot more options.Keen to hear any thoughts and feedback. Thank in advance

1 month ago

Ben983Contributor I

posted in Speakers

Era 300 trueplay not working since latest ios/sonos app update?

Hi everyone,For some time I have had Arc, Sub3, and ERA 300s as surrounds. I also had a single ERA 300 in my office. All were absolutely fine and tuned with trueplay. Recently I bought a second ERA300 to make a stereo pair in my office and went to trueplay them. This is where the problems began. No matter what I do, they will not complete the advanced trueplay tuning. I have tried: disabling iphone bluetooth force closing all apps except sonos separating the pair and running trueplay advanced as singles - both fail factory reset and as above - same result - fail pair them again and run advanced trueplay - failAll of the above I have also run with another iphone - same results... Oddly, the quick tune version of trueplay does complete, but only perhaps 1 time out of every 3 attempts, so we can be sure that wifi is working fine. They also happily play music from the sonos app, so again no wifi issues. Even more oddly, the sonos site says ‘Note that quick tuning is not available when an

1 month ago

NYTO49Contributor I

asked in Speakers

Impossible to connect a One SL to my Freebox Pop.

Hello, I have connected my sonos Arc, sonos Sub and 1 One SL to my freebox without problem. But Impossible to connect the second One SL to my Freebox. I reset my One SL, LED is flashing green. In my app when I add product the sonos One SL is detected but a the next step , « Preparing your Sonos One SL in progress... » , there is an error : « Your mobile device was unable to connect to your Sonos One SL. Check that your Sone One SL is plugged into a power outlet. ».I did a lot of checking. the sonos one sl is in the same place as the other products. I tried to connect it via ethernet directly to my freebox. I tried by setting channel 1, 6 and 11 on my freeBox. I deactivated the 5ghz card on my freebox.... I don't know what to do anymore. If someone has an idea ?

1 month ago

freshacornContributor I

asked in Speakers

setup added a room i didnt want

Trying to reconnect a One speaker, a new room was created although I picked the correct room to add it to. How to fix?

1 month ago

TT88Contributor I

asked in Speakers

can I add a Era 100 to a Port Streamer on top of my analogue speakers?

Hi,I want to buy a Sonos Port Streamer to plug my own analogue speakers and my turntable. But can I add my Era 100 box too (on top of the analogue speaker) to add an extra (3rd) speaker, or is that not possible?

1 month ago

callum.0410Contributor I

asked in Speakers

Era 300 bluetooth cutting out.

When using my era 300 in bluetooth mode, every minute or two the audio will briefly pause for a few seconds, then resume.Anyone know of a fix?

1 month ago

BOL74Avid Contributor I

posted in Speakers

Era 100/Ikea Symf. Lamp

Hello all Good People🫶 This is just a shoot in the dark…i have just bought two Ikea Symfonisk Lamps.(Gen 2 red.anm) Been listen to it for a couple of days now. I got it on my bedside-table in my bedroom at grannys place. The other one is in grannys livingroom….anyway.I feel like the Ikea Symf.Lamp got like Era 100 signature to it in sound. Do they have the same drivers inside perhaps? Anyone been dismantle them? Like doing some surgery… Personally i have not been thinking of doing so not to break warrenty.Be Well🙏

1 month ago

Lenny727Contributor I

asked in Speakers

Era 300 poor signal

I have recently purchased a pair of Era300 speakers however the connection to wifi is extremely unstable and i keep getting signal drops. i dont belive it is my wifi as i am able to use other devices with no loss of signal. Can anyone suggest what the problem is as i have tried resetting it several times and its too late to return for a refund. i use as s23ultra phone which has the sonos app on it.

1 month ago

Doogle23Contributor I

asked in Speakers

sub flashes green but after a reset, its not connecting again

Help, sub was unplugged, plugged back in and now showing up as Sub2 but not connecting

1 month ago

PurrjsContributor I

asked in Speakers

Why are my speakers suddenly dropping from my Connect / SONOS App?

I have to continually reset my connect and various speakers to pull them back into the App. This just recently became a problem, I feel ever time I open the App different speakers are missing. Re-adding the missing speakers to the app is not easy, in some cases it takes several tries. I’ve been a SONOS customer for 10+yrs with the same equipment, and I never had this issue until recently (past 12 months). Wifi in the house is solid, when the speakers are connected I never have an issue with the music cutting out. All other Wifi devices in the home is working as expected.

1 month ago

PurrjsContributor I

asked in Speakers

I have to continually reset my connect and speakers to pull in missing rooms

1 month ago

OzankoyContributor I

asked in Speakers

Same house, different routers

Hello there,I have a Sonos One and a Sonos SL connected to the router downstairs and all is super there.i purchased another Sonos SL for the bedroom which operates on a different router. I connected and it worked but as soon as the email connection drops (happens fairly regularly) or a power cut this Sonos needs resetting. It just doesn’t seem happy to be on a different router. I try to control from my iPhone but sometimes it shows the speaker, sometimes not. I have factory reset to get it to work but just not happy. There must be an easier way. Do I need another piece of kit or a different Sonos?

1 month ago

SorinRIContributor I

asked in Speakers

Sonos Sub Mini assembly defect.

Hello I recently purchased a Sonos Sub Mini. To my surprise I discovered an assembly defect. I still have a Beam 2 and two one SLs so I'm used to the quality of Sonos. Please tell me if this "defect" can affect the subwoofer in the future. Dust can get in, the hearing quality can decrease, warranty problems, etc. I tried to press on the swelling, but it returns in the same position. The seller offered me a 10% discount, but I don't know if it's worth it because it looks worse than a resealed one.

1 month ago

Fragments OfAvid Contributor I

asked in Speakers

Sub Mini configuration

Hello Everybody,I have just purchased a Sub Mini, this one is linked with two Era 100.I use these devices only for music, for you what is the best configuration ? Loudness on or loudness off ? What is the volume of your Sub Mini ?At this point, I have put the loudness to off and the volume of the Sub Mini is 14 and all of these devices has a Trueplay.Thank you forward for your feedback.Kind regards.

1 month ago

jimbob123Avid Contributor I

asked in Speakers

Era 300 speaker pair - sync failed

Hi last night I was streaming audio from a Fire Stick to a pair of Era 300. Everything worked great for over an hour. Then suddenly the audio stopped for about half a second, and when it returned the two speakers were not in sync, there was a half-seconds lag between them.Re-pairing Bluetooth did not fix it. We only got it to work again by breaking the Era 300 pair and then pairing them to each other again.Can anyone suggest a cause and fix?Thanks Jim

1 month ago

Mark DixContributor I

asked in Speakers

Adding a Play 3 to existing setup running S2, getting error 9

I’m currently trying to add a play 3 to my existing home system, Current system is a combination of Play1s and play3s all running on S2.when I add this new Play 3 I get to the point where it has been added to my network and software says it needs to update my new speaker, it starts and then stops, giving an error code 9, incompatible speaker.I have tried multiple factory resets and taken the speaker back to S1 using the S2 app, the result is always the same, Error code 9Has anyone else experience this?

1 month ago

IPJContributor II

asked in Speakers

My sonos network doesn't work any more

Only one of my speakers works at a time now.I have had seven or eight Sonos speakers for ten years or more but now they do not work (all have been upgraded to Sonos 2).I am very technical and three days on I have tried all the obvious solutions, eg resetting each device, rebooting everything, reconfiguring subnet, removing mesh network, but it seems that these speakers are just expensive bricks now. Anyone else experienced this or have any ideas ?A mate suggested that Sonos cannot cope with the two wavebands on WiFi and this was the problem. The only causality I by have is that I switched from iPhone to Pixel and that's when my problems started.This is mad....

1 month ago

Bogart FanContributor I

asked in Speakers

Sonos Play:3. Gen1 failed update (Error 9)

My Sonos PLay:3 gen 1 keeps failing the update process. The speaker has been reset multiple times, deleted and reinstalled S2 app, connected directly to my router with ethernet cable and nothing works. Update keeps failing no matter what I do. I’ve bought and added other gen 1 Play:3 speakers to my S2 system, but this one will not update. Any ideas or thoughts?

1 month ago

Patrick1004Contributor I

asked in Speakers

Screw size for Sonos One Stand

Does anybody know what the screw sizes for the official Sonos One stands are?Thanks a lot !

1 month ago

SPullenContributor I

asked in Speakers

wifi connection

How do I change the WiFi signal my Sonos is connected to? I can see in settings what it is connected to, but can't see how to change it, or search for an alternative? Thanks

1 month ago

A.Low83Contributor I

asked in Speakers

One sl like as pc speakers

Hi I would like to use my pair of one sl speakers as pc speakers. What should I do?

1 month ago

george.maliarakisContributor I

asked in Speakers

Does Beam Gen 1 work with Sub Mini?

1 month ago

NormandreaContributor I

posted in Speakers

Ma connection au resseau

J’ai changé le nom et le code de mon réseau WIFI MAIS mon réseau reste toujours avec le même opérateur ET je n’arrive plus à connecter mon enceinte/lampe bloetooth

1 month ago

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