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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2952 Topics

S
SaybadgerContributor I
posted in Speakers

Set up

Hi. I am thinking or buying a pair of Ere 300s. I want to use them for streaming music in stereo and I have two questions.  I want to position them either side of a chimney breast. Will it be a problem to have the speakers at different heights (other than the aesthetics)? my TV is in the corner so I am probably going to have to limit the TV sound to one speaker as the stereo will be in the wrong place if I use both. I am thinking of wiring the speaker to the TV. Will the speakers be able to work out intuitively whether they are receiving sound from the TV through a wire and send out of one speaker and when they are receiving music wirelessly from my phone and send it to both?Any help is much appreciated. Thanks. 

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skullc
3 months ago
S
sleevelContributor I
posted in Speakers

Vinyl Line-In to Era 100 - Poor Quality except when Left or Right is Disconnected

Hello internet people, So I recently bought the Era 100 hoping that in addition to steaming WiFi music (which I have no problem with) I could use this speaker to play and stream my vinyl (to the other Era 100 I bought for another room).  Before you ask, yes I have a dedicated phono preamp which sounds great with my amplifier to tower speaker setup I’ve used for years. The turntable and preamp (from my audiophile days) are a ClearAudio Concept and Graham Slee Era Gold phono preamp. From the preamp, this connects with RCA cables to an RCA to 3.5mm splitter to the Sonos proprietary 3.5mm aux to USB-C cable.  The sound is ghost-like, for lack of a better word. It’s barely audible (but can be heard). At extremely high volumes, the power line buzz is overwhelming and audio is still whispers of music. I’ve troubleshooted this with Sonos (which was a waste of everyone’s time), consulted numerous forums, tried numerous different preamps, tried increasing the source level. Nothing worked. Then I

13
buzz
2 months ago
K
kirkmcTrending Lyricist I
posted in Speakers

Yet another wifi problem

I've got a fair amount of Sonos gear, but I'm starting to get fed up with the poor wifi in their speakers. The stuff in my TV room - Arc, Sub min, two rear Ones - works fine. I have a Sonos amp in my office, and I rarely have problems with that. But in my bedroom, there have been problems for a long time.Previously, I had a pair of Ones, and the right speaker signal dropped out often. Sonos suggested changing the wifi channel, and I did that, and it was improved.I recently update to a pair of Era 100s, and it's even worse. Almost every time I listen, one of the speakers goes offline and reboots. Sonos support says that this is because it's searching for a good wifi connection, but I have a Netgear Orbi wifi 6 mesh system, and in that room, I get several hundred Mb/s in speed tests. And this is with an access point less than 20 feet from the speakers.No other wifi device I own - and I have quite a few - has problems with this. The wifi radios on the Sonos gear must be underpowered, and

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jgatie
9 months ago
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AvskedsfestContributor I
asked in Speakers

sonos change spotify songs by itself

My sonos is skipping to next song in the middle of a song. I sit and enjoy music and suddenly it just starting the next song i use sonos and Spotify  any idea what could be causing this?

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S
4 months ago
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bruno0701Contributor I
asked in Speakers

Trueplay don´t make difference when turned on and off

I have the sonos era 300 and when i do the trueplay in my room, after is done i turn off and on the trueplay and the sound don´t make any difference, i tried with my other wifi in my house, in other places of my home and still the same, my best friend has one era 300 too and in his case makes a HUGE difference when is turned on and off in music, when his speaker in on 20 of volume it gets very very loud and in my case the sound is very low in the same percentage of volume, his phone is an galaxy fold 5 and mine is an iphone 11 pro max. Please i need help!

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B
7 months ago
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dbsquaremediaContributor I
asked in Speakers

Feature request : play local Atmos files

Hi there,  I'm a music professional (sound engineer) with a 7.1.4 Atmos studio in France. I own 2 Arc 300. Those are fantastic speakers for Atmos playback and are paving the way towards Atmos adoption by the general public. Awesome job Sonos ! But I need to be able to play local Atmos files (.mp4 with DD+ JOC endoding) for quality control before sending to online services. I need also my clients to be able to do that so they can approve the mixes outside the realm of my studio and their headphones. The only way right now appears to be through an apple TV to an HDMI equipped Sonos Beam 2 / Arc with Era 300 as surrounds. This is not ideal, and quite more expensive, and I very much enjoy front facing Era 300 (as surrounds, the front drivers are deactived by design). Sonos Era 300 are already streaming DD+ JOC  files from Apple and Tidal, it shouldn't be too difficult to do so from a local NAS / phone ? Please Sonos 🙏

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B
26 days ago
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SMDownesContributor I
asked in Speakers

Sonos SL S1 compatbility

The response that the SL speakers can be set up on a split system, if you have S1 compatible speakers as the rest of your system is unsatisfactory if we don’t want a split system.  We just bought an SL and it won’t play with the rest of our system.  We have two connect amps, one connect and one play 5 speaker.  We wanted a small speaker to add to the kitchen in the house but to run off the same system/controller.  Do you make any products that we can add to this system?  

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Ken_Griffiths
4 months ago
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pcalTrending Lyricist I
asked in Speakers

Incompatible Software Versions - S2

I used to love Sonos. Now I only love their hardware… I have 5 older speakers (4xPlay:1 and 1xPlay:5) that are not compatible with the new S2 system - but I don’t care. After many, many problems caused by relentless Sonos “upgrading” - I now drive my speakers through the Home Assistant integration which is magnificent. It does everything I want, and doesn’t bug me with extras I don’t care about. Unfortunately, it still requires the Sonos app to add a speaker to the system before I can use it in Home Assistant.We just built an extension to the house and I wanted some more speakers in new areas. My investment in Sonos infrastructure was too great to move to another ecosystem. I was incorrectly advised by an Ikea salesperson, that their Sonos based Symphonisk range were S1 compatible - so I bought 3 of them. 2 x Bookshelf and 1 x Table Lamp.When I installed the first of the Bookshelf speakers shortly afterwards I discovered they were S2 only. I was very annoyed - but after some research s

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Corry P
27 days ago
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StevenVContributor I
asked in Speakers

Sonos Sub, makes plopping sound on standby

Its been weird, the sonos sub makes plopping “Blop” sounds in standby mode. Sounds like bubbels. What could this issue be.updated firmware nothing is streaming system is in standby modeSeems like its emptying a capacitor, or someting.Tried everything problem remains 

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Corry P
11 months ago
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DavidPeltonAvid Contributor I
posted in Speakers

Connected Speaker loses all volume

As far as I know this only started a couple of days ago after the last of our computers got their latest Sonos Controller for PC updates (to 15.9). We have been out of town for 2 months, and only have been back for the last week.ISSUE: volume drops to nothing from some of the grouped devices.REPRO STEPS:set a group (“main” device is Play 3 which has a wired connection remainder of devices are connected via wi-fi) play music from Spotify (have not been playing from many other sources, so cannot swear it doesn’t happen with other sources) This morning, I was playing for about 20 minutesRESULTS: no volume from most devices in the groupDIAGNOSTIC 2066897565NOTE:Devices are still seen as connected to the group Devices have a light showing they are connected Pressing volume up/down buttons on the devices with no volume is reflected in the Controller App UI Pressing pause and play buttons on the device with no volume pauses/restarts play on the devices that are still having volume in the grou

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Ken_Griffiths
4 months ago
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Denox78Trending Lyricist I
asked in Speakers

Sonos ERA 100 quality through USB-C adapter ?

Hey guys,I am looking to buy either 2X Sonos Fives or 2X Sonos ERA 100 but I found out an adapter is needed to connect to a TV with the ERA 100Does the adapter affect quality ? Adapter is sold 25€ on Sonos website but it’s like 6€ on Amazon, do you recommend buying the official ? Also, Is it possible to connect the TV through bluetooth for both speakers ?Also, what do you recommend between these 2 ? The price difference is pretty huge (660€)I’m listening mainly electronic music (heavy bass) so I will add a 3rd gen sub for sure

13
buzz
8 months ago
T
TXDawgContributor I
asked in Speakers

Paired One SL Stops Working

My sonos system was originally comprised of two One SL speakers and an Arc.  Four months ago, I bought two additional One SL speakers and installed them as “paired” in the same room.  The system worked great for months, no issues.  In the last few weeks, when I am select my paired one speakers, the music plays for a while and then randomly stops.  When I look at my phone, it is as if the music is paused, and when I go to re-select the paired speakers, they don’t show up.  Not until I unplug both of the paired speakers, and sometimes event the internet router, will they show up again.  This only seems to happen with my paired speakers. Does anyone know why this would be happening?  It’s strange that the system worked fine for months, and in the last few weeks, this has become an issue.  I primarily use the Spotify app for music, but when the paired speakers drop out of appearance, they are not viewable in the sonos app either.

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AjTrek1
1 year ago
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JRB69Contributor I
asked in Speakers

adding downgraded product

I’ve downgraded a play base to S1 but when I try to add the product in the S1 app the app just keep asking to update which then reloads the S2 app? How do I stop this to add the play base to my S1 system? Thx

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buzz
11 months ago
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niclas_jonssonContributor I
posted in Speakers

Sonos Play:5 (Gen 1 ) stopping randomly when playing Spotify

Sonos Play:5 (Gen 1 ) stopping randomly for 5-10 sec when playing Spotify but works fine with Tidal. I have done everything Sonos support suggested. Sonos support said that it is a internal memory problem (to small memory for high-res streams). But Spotify is far from high-res and Tidal works fine. 

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Jamie A
3 months ago
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LloydnContributor I
asked in Speakers

SUB UPDATE RECONNECTION ISSUE

Hi - does anyone here know where I may be able to get some proper help for my Sub?  <modelURL>http://www.sonos.com/products/zoneplayers/Sub</modelURL><softwareVersion>77.4-49290</softwareVersion><swGen>2</swGen><hardwareVersion>1.8.6.6-2.2</hardwareVersion>I have been around in circles with online documents, Sonos support@ email addy has been decommissioned, tried the bot and it has taken me in endless circles and the numbers for Singapore and Malaysia don't work.Seriously Sonos, you need to get your act together with proper help! So now a last attempt to see if anyone here can help me.Recently the sub did an auto update, then it would not connect on wireless any longer, having unplugged all, reset router, checked absolute detail of router config and requirements, reconnected. At reconnecting on wireless it says it is connected but when finishing up an error connecting to your network keeps appearing. So I eventually  unplugged it, draggi

13
L
2 months ago
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Mattyg444Contributor I
asked in Speakers

Tried Factory Reset on Play1 and Play3. Both stop at Orange Flashing light and don't move to Green Flashing. Unable to connect while Orange light is on.

Hi Brains Trust.My Play1 and Play 3 will not reset to Flashing Green Light despite MANY times powering off and re-booting while holding the two buttons. Just stops at Orange Flashing light , which won’t allow connection.Any idea's please? Thanks

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Airgetlam
4 months ago
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PKBensonContributor I
posted in Speakers

Re-purpose Play: One speakers?

I just got a pair of Play SL speakers so I can have Airplay 2 functionality. (Yay!) I’m annoyed, however that my perfectly good Play: 1 speakers are effectively “bricked” now. Any suggestions on how to re-purpose these speakers?. For example: can I use them as monitor speakers or computer speaker via the Ethernet port? Should I just sell them on eBay? 

12
106rallye
1 year ago
I
iandomContributor I
asked in Speakers

Locking Sonos to 5GHz

Is it possible to force Sonos to use the 5 GHz band and thus avoid microwave interference?I have recently replaced some old Sonos devices with new S2 capable devices, so I have a mixture of Sonos Five, Sonos Port (all new) and Play:3 (older, not replaced). Three of them are hard-wired to the LAN, the rest rely upon wireless.My home WiFi network supports both 2.4GHz and 5GHz (same SSID) with two WAPs to provide good 5GHz signal throughout my house.My problem is that when I use my microwave a number of the devices lose the music stream (which is coming from a NAS hard-wired to the LAN).  This suggests Sonos is using 2.4GHz.  Is there anyway I can have the Sonos devices just use 5GHz all the time to avoid this issue?  

12
Airgetlam
1 year ago
D
duke6Avid Contributor I
asked in Speakers

Using Sonos One As Wirless PC Speakers on Windows 10?

Is there a way to connect my Windows 10 PC to my Sonos One speakers wirelessley so that I can use them as PC speakers? I’ve just switched over from Amazon Music to Spotify today and found that the Spotify PC app connects to the Sonos One speakers wirelessley, whereas the Amazon PC app wouldn’t even recognise the Sonos One speakers. I’ll be getting a soundbar soon, but in the meantime I’d like to use my Sonos One’s as PC speakers. Moderator note: We updated this article in October 2023 with new information below.For more information on how to use Sonos speakers as PC speakers please have a look at this tutorial on our community.

12
Airgetlam
3 years ago
A
atlienkAvid Contributor I
asked in Speakers

Can a "New" Play 1 Slow Down Overall Performance for All Speakers in a Home?

A few months ago, I was able to purchase a (new to me) Play 1 for rather cheap off of Craigslist. I paired it with an existing Play 1 in my kitchen and thought all was well. After a few weeks of use, I've noticed that trying to play music across my entire house (Spotify and Plex audio only) is now rather slow to initially connect and I have sporadic dropouts of individual speakers. Even if I reduce the playback to a few rooms, I still notice individual speaker drops but to a slightly lesser degree I have multiple Sonos devices in 4 rooms in the house and a Sonos Boost as well. The Boost is on a LAN connection while all other device are on Wi-Fi. In all other rooms I have newer Sonos devices (Beam, Sub, Sonos Ones, etc.). Is it possible that the Play 1s are now too underpowered to be part of "whole house" playback and may be impeding overall performance?A few supporting notes / topics:I am on a mesh network but given that this configuration has been working without issues for many month

12
Ken_Griffiths
2 years ago
U
User584043Contributor III
posted in Speakers

Speakers Out of Sync

Hi, I have 9 speakers throughout my house, but I primarily listen to three of them grouped together in one open area of the house. It is a PlayBar, Play:5 and a Play:3. The last week or two I have noticed them getting out of sync...it seems to be primarily between the Play:5 and the Play:3. I have made sure everything is updated. If I break up the group and then regroup them, it solves the problem. But within an hour or two, it seems to happen again. I submitted a disagnostic this morning just a few minutes after it happened: No. 1605026303 Thanks in advance!

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Jeff S
5 years ago
U
UseroftheSonosContributor I
asked in Speakers

Play:5 Gen 2 stopped suddenly connecting to WiFi

Hello I have had a Sonos Play 5 (gen 2) in the same location for well over a 1-2 years working fine. Its recently dropped off my network. I have found that it will connect to the sonos network via wifi if I move it directly next to a sonos Five only until I move it back to 1 room over. I have tried changing sonos net channels, and power cycling all the sonos devices in my home no impact. I have preformed a factory reset as well no change. I plugged it in via Ethernet for diagnosticDiagnostic report: 542547821   

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Corry P
2 years ago
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steve67Contributor I
asked in Speakers

SONOS will not register

I have a Sonos system with nine devices all running on a unifi network. It’s been working fine for 3+ yearrs. I recently had to reconfigure all the devices with static IP...no problem there.  Using the App most devices setup just fine BUT my playbar and one other speaker will not register.  It goes thru the whole setup, then says it found the device but until it gets registered of course it will not work.  I can see the device on my network controller but if I try to debug and go to <playbar IP_addr>:1400 that port does not respond.  It’s there but SONOS refuses to recognize it.Another query….if I plug in diretcly via ethernet the app does not find the playbar after a reset......so how can I setup the unit?   It has worked in the past since it has always been plugged in. Any help appreciated.ss

12
M
22 days ago
J
jossmanContributor I
asked in Speakers

New Firmware Issue

Hi allI was wondering if any other users have experienced issues since the new Play:1\Play:3 firmware was introduced?I was recently able to access my music and update the libraries without problem.  Since updating the firmware on my 2xPlay:1 and Play:3 system, I have been unable to update my music library which is held on a very old NAS drive (WD My Book Live).  Nothing has changed in terms of the NAS drive settings, and it is so old that there has not been a firmware update for several years. The only thing that has changed is the firmware update to the Sonos speakers. From a cause and effect perspective, the only change has been the Sonos firmware (SoftwareVersion 67.1-27100, SoftwareDate 2022-03-10 17:01:21.399337).The drive is viewable as normal via Windows Explorer and iTunes. Sonos support suggested it is an SMB issue, but it wouldn’t follow as it has worked before this firmware update. They have asked me to contract Western Digital to see if there is any way to change the SMB se

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BonesDaNinja
2 years ago
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n1ckbarnesContributor I
asked in Speakers

Sonos stops when Apple TV is switched on

I have 2 Play:1’s linked to my S2 app. Each Sonos has it’s own Alexa Echo Dot connected to it. Both Sonos speakers work fine normally (a few dropouts/buffering but nothing major).As soon as my Apple TV 4K box is switched on, the audio that is being played on the Sonos speaker stops. If I close the Sonos app and restart it, either the speaker that I was listening to is missing from the Sonos app or the app can’t connect to my Sonos system at all. As soon as Apple TV is switched off, then after a short while, the Sonos app shows the 2 speakers again.I’ve checked the ip addresses of everything connected to my router and they are all unique. I’ve tried making the 3 ip addresses (Sonos and Apple tv) static and rebooting the router but it’s made no difference. Anyone any ideas please?   

12
Corry P
2 years ago
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