Skip to main content
Dave29
Contributor I
September 17, 2016
Question

play 1 with flashing white light

i plug my sonos play 1 in to the wall and it wont connect. the white light just flashes all the time, waited at hour still flashing. Is it garbage? what can i do?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    13 replies

    Show previous replies
    dw101
    Lyricist I
    December 10, 2016
    Had a similar problem - followed the factory reset guide and tried to add the PLAY 1 to my network and was presented with the dreaded white flashing light. To resolve the issue I logged onto my router (BT Home Hub 6). I could see the Sonos Play 1 on the wifi network (identified by its MAC address printed on the bottom of the speaker) but there was no IP address assigned to it....so I selected the device and manually assigned an IP address. This allowed me to see the device in the controller and configure it.
    Dave29Author
    Contributor I
    December 10, 2016
    It was a faulty unit... Called Sonos and they sent me a new one in 4 days.... Great customer service.
    Chris
    Chris
    Lead Maestro
    December 10, 2016
    Great news
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Terms & ConditionsAccessibility statement