Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3035 Topics

K
King-GContributor I
posted in Speakers

playbar wont connect or reset

Hi looking for some help with my playbar. All has been working fine for the whole time I’ve owned it, but this week I started to have problems. In my living room I have a playbar with two play1’s as surround speakers. They all stopped working and were not connecting to the app. The speakers in other rooms were not affected and continued to be useable. I managed to reset both the play1’s and add them back without a problem, but the playbar won’t reset or connect. The white light come on the playbar as soon as you plug it in, and then nothing else. I tried to contact the online help support, but they kept going around in circles saying hold the play/pause button when connecting power. I kept telling them I’ve done that 100 times and it won’t reset. I’ve looked at my router to see if it was connecting or has an ip address, but it was showing as not connected. I deleted it off the router incase it would sort out a ip problem and would connect again, but so far nothing. does anyone have any

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L
4 months ago
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SilentContributor I
asked in Speakers

Sonos Plays Random Tracks or Stations

I’ve searched and found other people have the similar issues but no resolution.I have an alarm set for one news radio station. Sometimes it plays correctly, sometimes it will play a different new radio station. If I try to manually play the original station CNBC, it still plays the other. After a few days it went away I’ll play an album. Randomly part way through it plays other unrelated songs. The songs are different artists, styles, and usually ones I don’t listen to. The “continue on” feature is disabled.No one else has access to these accounts. Most of the music is played through Spotify there is no pet that might be touching the speakers The speakers are Sonos SL (no microphone), and are high up where they cannot be touched without the assistance of a ladder One speaker is literally a foot above the router, the other is in another room I’ve rebooted and reset all more than onceOther suggestions?  

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Airgetlam
10 months ago
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IanJarvis88Contributor I
asked in Speakers

Linking Era 100 over wifi and using line in to play vinyl around the house

Hello,  I am looking at getting a couple of Era 100 speakers. I have a record player with a line out, and wondered if plugged into one speaker will it connect/play across all other speakers around the house?  I’m looking at the best/cheapest way to listen to my vinyl in multiple rooms. And this looks like it could be an easy work around for someone who is not very technical.  Any advice would be appreciated!  Ian.

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T
6 months ago
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IanMeth79Contributor I
asked in Speakers

complaints

Roam will not charge. Support is useless.

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I
1 year ago
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DJLukeNukemContributor I
asked in Speakers

Project T1 BT

I have purchased a Project T1 BT deck and assumed it would connect via Bluetooth to my Sonos Beam and Sub wirelessly. The Bluetooth switch is on but it won’t connect. Can anybody tell me what I am doing wrong or if I need a preamp?Thanks, Luke 

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D
8 months ago
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PKBensonContributor I
posted in Speakers

Re-purpose Play: One speakers?

I just got a pair of Play SL speakers so I can have Airplay 2 functionality. (Yay!) I’m annoyed, however that my perfectly good Play: 1 speakers are effectively “bricked” now. Any suggestions on how to re-purpose these speakers?. For example: can I use them as monitor speakers or computer speaker via the Ethernet port? Should I just sell them on eBay? 

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106rallye
1 year ago
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purplewarthogContributor I
asked in Speakers

I won a Sonos Play-5

I won a Sonos Play-5 at an event at an electronics store. It is new in the box. I listed it on a local marketplace, thinking it was a Play-5 1 due to the picture on the box. A guy wants to buy it and asked me for the serial number, which I gave him. I believe he thinks it is a later model. The serial number begins with 1504. Is this a Generation 1? He told me he bought a Gen 1 from someone else and it did not mesh with the system he has. I don’t know anything about these speakers!

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AjTrek1
1 year ago
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iandomContributor I
asked in Speakers

Locking Sonos to 5GHz

Is it possible to force Sonos to use the 5 GHz band and thus avoid microwave interference?I have recently replaced some old Sonos devices with new S2 capable devices, so I have a mixture of Sonos Five, Sonos Port (all new) and Play:3 (older, not replaced). Three of them are hard-wired to the LAN, the rest rely upon wireless.My home WiFi network supports both 2.4GHz and 5GHz (same SSID) with two WAPs to provide good 5GHz signal throughout my house.My problem is that when I use my microwave a number of the devices lose the music stream (which is coming from a NAS hard-wired to the LAN).  This suggests Sonos is using 2.4GHz.  Is there anyway I can have the Sonos devices just use 5GHz all the time to avoid this issue?  

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Airgetlam
1 year ago
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CabinguyContributor I
asked in Speakers

App only sees one of my three Sonos rooms at a time.

I can only access one of my 3 Sonos system/room at a time with my eeros 6 wifi. If i want to listen to a different sonos room, i must first power off the one I’m listening to so that the app can find the one I want. I have tried turning off bridge mode on the WiFi, but no luck. Does anybody have a solution? Many thanks. 

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C
8 months ago
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Dixon9080Contributor I
asked in Speakers

Lock Screen Control Not Working

I understand this has been solved multiple times, however those are usually by people with airplay devices. I have an iPhone 8 and a IOS 16.1 update. I have just received a play one for Christmas and set it up. I am able to play music but I can only adjust the volume manually on my phone (the volume buttons on the side) while in the app. While on my lock screen I do not see the song nor can I control the volume via my phone. I have made sure to enable Lock Screen controls, turn on hardware volume control. I have tried multiple solutions such as toggling the controls and resetting devices, however it does not seem to work. I don’t believe it would be any airplay because I do not have any airplay devices. My tv is an older vizio and is not capable. I do not have a Roku. I’m just not sure why I’m unable to control unless in the app. 

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106rallye
7 months ago
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LouisMContributor I
asked in Speakers

Speakers Not staying connected to App

I have an Arc Bar, two Sonos Ones for surround and a sub working together (or used to) in my living room.Yesterday (1/23/2023) there was an update to the system/app for Apple and now the system no longer stays connected or even works together.All speakers are intermittent in connecting to the app as well as themselves. I can not form the surround room anymore. The sub just wont connect at all.I have factory reset the entire system at least 4 times at this point. There has been no change to my wifi system for over a year and nothing else is having issues. Any help would be greatly appreciated. Thank you in advance.

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L
10 months ago
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slein81Contributor I
asked in Speakers

Problem Sonos One - no audio&status light - visible on network&app

Hi all,I have a problem with one of my sonos One speakers. All of a sudden it seems to stop working. The speaker is connected via WiFi to my local network (confirmed in router) I can see the speaker in the sonos App, but when playing music, there is no sound. The app shows that the speaker is playing music The status light on the speaker is off, but configures in the app as turned on The status page of the speaker (when accessing via ip-address of the speaker) is accessible. My other speakers are all working fine.Does anyone have an idea what could be the issue with the speaker and whether I can resolve it via some way. Thanks!

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S
1 year ago
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jopinkjoContributor I
asked in Speakers

sonos 1 airplay

I’ve never had an issue connecting my iPhone to the sonos airplay - all of a sudden it’s stated saying ‘unable to connect’ I’ve removed the app, reconnected the app, tried literally everything - I don’t know how to connect the two

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P
6 months ago
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coupemanTrending Lyricist I
asked in Speakers

One room acting wierd

Hi all,Been using Sonos for about 7 yrs now. Currently use it in 4 rooms in the house. Have a boost and all devices are static IP via binding.In our master bedroom we have an Arc, SUB G2 and two Ones.All working fine until today. App said 2 ONES offline. So reset them, re added, all well. Over the next few hours the sub and two ones fluctuated between offline and connected.As of right now, it’s all working, one ONE is still showing as offline but it’s clearly not as there is audio coming out of it.Any ideas????

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C
1 year ago
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TW1Contributor I
asked in Speakers

How to add PC speakers to Sonos

This seems like a very straightforward thing to do so I’m really hoping I’m missing something. I have really nice PC speakers. I want to add them to Sonos so that they are a device. Similar to using the Sonos Port with a tuner. I’ve got the Sonos app on my PC but I do not see anywhere to simply play or add the PC’s speakers to Sonos.Please tell me this is possible and how to do it :) Thanks!

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106rallye
8 months ago
S
StephAContributor I
posted in Speakers

wifi connection to Sonos One SL

Impossible to connectmy Sonos One SL to my 2.4GHz wifi,when it used to work very well. I have tried almost every single solution proposed. Anyone could help please? Many thanks 

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S
6 months ago
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Martin_63Avid Contributor I
posted in Speakers

Only one Sonos device can be hardwired

Hello, How come I can only hardwire one Sonos device at a time? As soon as I hardwire one more Sonos device my broadband connection stops working. Maybe it is caused by a loop. When I used a DSL router this was not a problem. Now I use a Technicolor router for a coax connection. I don't use any switches or access pointsThank you in advance.

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Stanley_4
6 months ago
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MavjoyTrending Lyricist I
asked in Speakers

Popping sounds after running Trueplay

just got my pair of Era 300 and set it up as surround for my Arc. After running Trueplay, loud popping sounds on both Era 300 and Arc. I have to turn off the audio source and close the Sonos app to stop the popping sounds. I got the latest firmware. The system works but can’t make use of Trueplay. Any suggestions or same dilemma as me. Thanks. 

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G
9 months ago
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QDCContributor I
asked in Speakers

unexpected error when setting up new system

Hello, recently I have ran into some connectivity issues with my system. After some trouble shooting I decided to go for a full reinstall, but after factory resetting everything I was unable to reinstall everything. I have an Ikea symfonisk lamp and bookshelf (both 1st gen) and use iOS on all devices. During the setup I get redirected to the iOS accessory setup screen to setup the speaker but when I try to connect to the network I get “an unexpected error”. I have reset near every other program (wifi, app, etc) and it keeps giving the same error. I have also tried setting up the speakers on my mobile hotspot but still gives the same error…Does anyone know what else I can try to install my speakers to the system?

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Ken_Griffiths
4 months ago
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steve67Contributor I
asked in Speakers

SONOS will not register

I have a Sonos system with nine devices all running on a unifi network. It’s been working fine for 3+ yearrs. I recently had to reconfigure all the devices with static IP...no problem there.  Using the App most devices setup just fine BUT my playbar and one other speaker will not register.  It goes thru the whole setup, then says it found the device but until it gets registered of course it will not work.  I can see the device on my network controller but if I try to debug and go to <playbar IP_addr>:1400 that port does not respond.  It’s there but SONOS refuses to recognize it.Another query….if I plug in diretcly via ethernet the app does not find the playbar after a reset......so how can I setup the unit?   It has worked in the past since it has always been plugged in. Any help appreciated.ss

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M
27 days ago
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forebittclashContributor I
posted in Speakers

Playing from Spotify starts on all speakers for a split second, then goes to just one

I’m running into an issue playing music from Spotify both through the Spotify app as well as the Sonos app.  I have 2 rooms, each with 2 Sonos One Ls and 1 Sub mini.  I combine those together to be “Bathroom + Bedroom”.  I will start playing a song from Spotify through Sonos, select both rooms together and when I hit play I get a split second of the song on all speakers and subs, and then it goes down to just one.  It will eventually come out on all of them but can take upwards of 30-45 seconds.  And if I skip a song, the whole process starts over.It is not possible for me to run ethernet to any of the speakers at their locations, so I bought a boost and put it just one room away.  This exhibited the same behavior (all speakers were showing as WM: 0).  So I unplugged it and just went back to wireless.Today I tried using both Sonos Radio and YouTube Music.  Neither of these services exhibit the same behavior.  They are extremely fast and responsive to starting, pausing, and skipping mus

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Corry P
1 year ago
M
michaelwekuContributor I
asked in Speakers

Unable to connect to hidden SSID

Is it a known issue that One SL has problems connecting to hidden SSID?

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I
6 months ago
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fontes31Avid Contributor I
asked in Speakers

flac audio files 24b192000hz

hi,i have some audio flac files with 24b192000hz that i cannot play on sonos speakers.“is not possible to play the file xxxx 24b192000hz not suported. What can i do to solve this?

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ratty
8 months ago
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colin19Contributor I
asked in Speakers

ERA 300

How do I connect an Astell & Kern SP2000T to the ERA 300 and get high res sound ?

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Stanley_4
4 months ago
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LeedesertContributor I
asked in Speakers

speakers on 2.4ghz but can't access while logged into 5ghz

On my dual band router all of my Sonos speakers are connected to the 2.4 gigahertz channel. If I'm logged in through the 5 gigahertz channel on my phone I cannot see my speakers through the Sonos app. On my previous modem it didn't matter which Channel I logged into. The Wi-Fi Channel shouldn't matter as long as the item is connected to my router one way or the other. For some reason that is not working on my new router. Any suggestions or settings I need to change in my router?

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Airgetlam
1 year ago
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