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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3277 Topics

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PWB52Contributor I
asked in Speakers

network connection

As part of an internet network upgrade my network changed names and my Sonos system is no longer recognised. Just to to confirm that I will need to do a factory reset on all products. They are connected by Wifi

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5 days ago
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BuddyKessarContributor I
asked in Speakers

having trouble setting up my brand new sonos 5

Tried using different phones and tried the Ethernet but no use 

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5 days ago
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stdr1Contributor I
asked in Speakers

New app lost devices

I have more than 15 Sonos devices and the new app has been a huge frustration. three subs had disappeared and I tried adding them on but goes into an infinite loop to restart system and restart app, not registered, not assigned errors.After waiting on phone for 2 and half hours I hung up. Waited on the online chat today for over an hour, finally got someone to help..after multiple restarts and network reboots, still could not connect. Was finally told it is a known issue and they are working on it!. Shocked Sonos released something like this untested. Very disappointed.

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5 days ago
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knowlesrdContributor I
asked in Speakers

Sonos App Redesign AMA

How do I connect to Sonos App Redesign AMA I have registered 

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5 days ago
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TopGContributor I
asked in Speakers

conflicting Speakers

My older Speakers can’t play or swap speakers on the new app update and and seems to be conflicting each other? I have a new SLone and play 1/3/5 

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5 days ago
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SquewContributor I
asked in Speakers

one sl wont play set up chime

I have (had 🙄) 2 x One’s set up as a stereo pair. All working well after the initial update. However, tonight only one would connect. I also have a roam which was still on the system and working ok. Spent all evening trying to sort with the chatbot and then an agent who cut me off 🤦🏼‍♀️ Anyway I now have my speaker stuck with the green flashing light (was advised to factory reset) but it refuses to play the audio chime! I’ve tried everything. Rebooted my phone (iPhone 14), my router, speakers, etc etc .. any ideas anyone? 😫oh I also have an Ethernet cable 🤷🏼‍♀️

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5 days ago
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TimnordContributor I
asked in Speakers

connecting new router

I got a new router- tp link ax3000 pro. Now I can’t use app and connect to all sonus products. No problem with my old router (Netgear). I’ve downloaded new app and reset ARC. Also reconfigured new router via technical assistance from TP link. Sonus assistance has a wait time of two hours. Sigh. Any help would be appreciated. 

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5 days ago
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Swanz99Trending Lyricist I
asked in Speakers

sonos five - Set up on app

Hi, I’ve purchased a Sonos five today, and I’ve followed all the steps to try and set it up. I literally can’t get past the “getting your Sonos five ready”point? I’m literally going insane. I’ve had the speaker nearly 5 hours now and I’m still yet to hear what it sounds like. I’m trying to connect with my iPhone but it keeps saying connection was lost. Any help is appreciated. I’ve tried Ethernet, resetting my router etc…thanks 

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5 days ago
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GrayconContributor I
asked in Speakers

Arc SL updates itself at 3am - STROBE light in bedroom

At 3am the Arc in our bedroom does an auto update and the WHITE LIGHT is neon bright waking us up LOL.   We have the Status Light turned off normally.  But for updates its a 5 minute FLASHING white and orange dance party.   Can we disable this???thanks

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5 days ago
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Paulo CastilloContributor I
asked in Speakers

Problemas con la aplicacion de Sonos para conectar mi Era 100

No puedo conectar en la aplicación de Sonos a mi red local, me pide que dé permiso a la red local cuando la red local ya está habilitada para la acplacion, me solicita ingresar como propietario del sistema. Quien me puede ayudar ? Moderator Note - Translation by Google: I can't connect to my local network in the Sonos app, it asks me to give permission to the local network when the local network is already enabled for connection, it asks me to log in as the system owner. Who can help me ? 

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5 days ago
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Dsmith9900Contributor I
asked in Speakers

play:1 speakers with new App

After updating to the new Sonos App, I can no longer play to my Play 1 speakers. I have to connect to my Sonos Beam 1st then I can connect to the Play 1 Speakers. But I can’t control the volume on the Play 1 Speakers, only the Beam.any ideas? 

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6 days ago
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Jordankennedy001Contributor I
asked in Speakers

app issues and unable to connect

I got 2 brand new era 100’s delivered yesterday and tried to connect them to my system which has an arc and now my app isn’t connecting to anything, been on the phone to Sonos support for 2 hours and 15 minutes going round in circles. Fed up, clearly a Sonos problem with their new app update. Get if fixed now 

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6 days ago
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JjttggContributor I
asked in Speakers

balance

I have two Sonos 300 speakers. I need to change the balance. The instructions tell me to work through the app and get to the EQR page which should have a “balance“ control. But there is no balance control that I can find.no other speakers, no surroundsound, just those two playing off of my iPhone

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bockersjv
6 days ago
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PlumdoctorContributor I
asked in Speakers

era 300 won’t play music

HiMy era 300 shows up on the system list however it will not play any music at all through the Sonos app.I’ve connected to it with Bluetooth and that does work.I’ve tried playing music through the app with just the era 300, tried it grouped with other speakers but no luck so far. Any help would be greatly appreciated  

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6 days ago
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AmyhunterContributor I
asked in Speakers

Connect: amp wont connect to wifi wirelessly

I have recently moved into a house with Sonos system so I did a reset successfully but now it won’t pic up on the wifi, I have successfully connected via Ethernet cable but this isn’t practical.  

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6 days ago
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JohnnySolutionsContributor I
asked in Speakers

Last update

Since the last update systems becomes more slow then it was before. Even when I connect one of my Play3 speakers by cable to my SonosHub it is super bad. It takes about 20 seconds before I see what song is played or I can not use the app and the display freezes. My girlfriend uses the older version of the app on the same system in out house and doesn't have these problems. Please provide us with a new update en please TEST IT BEFORE YOUR RELEASE IT !!! King Regards JohnnySolutions

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6 days ago
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jscrsdlContributor I
asked in Speakers

connecting Sonos Beam

Why can’t I connect my Beam

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6 days ago
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arslanelverAvid Contributor III
asked in Speakers

new app - tv issue

Hello everyone,i updated to latest app. I am ok with it. There are positives and i can understand people’s frustrations. Hopefully an update soon will fix some of that.my question is - i have 2 rooms on my sonos app , one is living room with beam, sub mini etc and a bedroom one with an era300. If i play music in the bedroom on era 300 but than go to my living room to watch movies, on sonos app i cant get tv room showing hdmi and volume control with sound enhancement etc . It still shows music.  i hope it makes sense. Any tips with the buggy app atm to solve this ?

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6 days ago
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ha1292Contributor I
posted in Speakers

New app nightmare

So after getting the app update yesterday my Sonos system is now destroyed. The new app does not work - could not play anything, would not connect to my music library. Tried resetting the app - this did not work. Have just reset the entire system, reset teh speakers and now it is even worse as I cannot re-connect the speakers! Waht the f*** is going on?Please can you revert to the app that was working perfectrly well on Tuesday? I now have 2 speakers that I may as well throw in the bin.Can anyone recommend another decent speaker system as I fear Sonos has just shot itself in the foot...

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6 days ago
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GilshaContributor I
posted in Speakers

problem in co

Hay I’m using the era 300 and all the time I have an disconnect problems in the airplay and the Bluetooth it’s showing me that’s the music is running but I can’t hear anything and it’s keep going all day longthank you for helping 🙏🏼

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6 days ago
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IgnitionCreativeContributor I
asked in Speakers

Sonos SL on different subnet

I’ve got 3 Sonos SL’s in our office, all connected to WiFi which is accessible to the company office LAN on one subnet. All the client machines are connected via Ethernet to another VLAN but can discover and connect to the Sonos devices just fine.I just had to change our WiFi password, and re-set them up from scratch as they’ve been running untouched for a few years now. When they came back online and ran its firmware updates I now suddenly find the client cannot see the Sonos speakers from the other subnet although I can ping them no problem.Only when I connect to the same subnet can they be discovered.I can only assume the firmware update has changed the ability for them to be discovered across subnets so this is a pain as we have machines on different subnets depending on the role they play in the office.Anyone know anything about this and any known solutions?

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6 days ago
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Sadafn888Contributor I
asked in Speakers

please help me local network is switched on

Please help me! can a support member call me. Its so disappointing to buy a brand new product that just won't work I was already on hold for 40 minutes and was cut off and now the phone line is 50 + mins wait again.  I bought a Sonos era 100  The Sonos 1 app can recognise the product. The Sonos 2 app repeatedly tells me to go to my setting and switch on local network permissions on my iPhone. I go to the settings and these settings are already on. I cannot understand why it refuses to see it. My wifi on the iPhone and Sonos box are the same. I have reset factory settings on Sonos. I have deleted and re-downloaded app and signed in. I have reset router. I have tried everything 

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6 days ago
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Sadafn888Contributor I
asked in Speakers

local network is connected !

Please help me! can a support member call me. Its so disappointing to buy a brand new product that just won't work I was already on hold for 40 minutes and was cut off and now the phone line is 50 + mins wait again.  I bought a Sonos era 100  The Sonos 1 app can recognise the product. The Sonos 2 app repeatedly tells me to go to my setting and switch on local network permissions on my iPhone. I go to the settings and these settings are already on. I cannot understand why it refuses to see it. My wifi on the iPhone and Sonos box are the same. I have reset factory settings on Sonos. I have deleted and re-downloaded app and signed in. I have reset router. I have tried everything 

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6 days ago
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ycooremanContributor I
posted in Speakers

Most horrible update in the history of electronics

Dear Sonos What on earth are you people smoking over there? I just wanted to change the wifi network on my system. Apparently, that’s beyong the reach of your great new app. I have to factory reset all of my speakers and lose EVERYTHING in my setup. Very annoying, but hey.. if it works, I’ll get on with it.Unfortunately, it doesn’t end there.Your new app is as competent at adding speakers to a new system than I am to doing open heart surgery while asleep and using a spoon.After a lot of swearing and retries, our magical new Sonos app eventually manages to add one speaker. To get that far I had to transfer MY OWN SYSTEM to MY OWN NEW SYSTEM.. which it refused to do for the first few tries.But hurrah, I have a new system with one speaker, on the same Sonos account. Let’s add the second speaker in the same room.. three tries later, I have a second speaker.. but oh oh.. I have to register it to the account first. Ten tries later... “there was a problem registering your device (yes, the one

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6 days ago
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Benny1992Contributor I
asked in Speakers

Adding Sonos amp

Hi, Is anyone else having a problem adding the new Sonos amp to there Sonos App? Keeps telling me to try again later which is frustrating as I have just had the Sonos ceiling speakers fitted and want to test these out. 

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6 days ago
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