Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3069 Topics

D
dk23Contributor I
posted in Speakers

play 3 keeps dropping out

usually reliable sound and playback on my play:3 speaker until recently. now its a daily event and multiple times making the system unusable in the main.nothing has changed in terms of location of the speaker or router; have done a router reboot, power off/on of play3 as per previous comments on similar issues. what is the underlying issue here, what has changed & what is the resolution to return to the good user experience previous? have submitted diagnostics : 706080232 Moderator edit: changed “raised support case” to “submitted diagnostics”

38
A
1 month ago
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djbrooContributor I
asked in Speakers

Sonos One SL's crackle/static sounds

I purchased a Sonos Beam gen 2 and 3 Sonos One SL’s speakers in Nov 2022 to be used around my house. The One SL’s are not connected to my system as surround speakers, the Beam is connected to a Samsung Smart TV. Since I purchased the system there has been an increasing amount of crackle/static pops coming from all 4 devices at various points. The Beam does not crackle when music is playing but does when streaming HBO Max.  The One SL speakers crackle consistently when streaming music from Spotify, SoundCloud and even from the Sonos Music service within the app. The One SL speakers are located all around the house, with various distances to my wifi router (upstairs office = farthest, kitchen = one room from wiif, basement = farthest). They all crackle with same frequency more or less. It happens whether I’m playing music to just one speaker or all 3. I have contacted Sonos several times to troubleshoot. We’ve tried decreasing streaming quality from Spotify, we’ve tried streaming music o

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Sotiris C.
1 year ago
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Garrett_L.Contributor I
posted in Speakers

Pairing or combining Era 300 with 2 Roams

Dear Folks, I am using 2 Roams as a stereo pair right now.Can an Era 300 be paired with them, for use all in the same room ? If so what aesthetic benefit might there be ? ( application is not HT , just living room listening )  Thanks, Garrett 

13
Ken_Griffiths
5 months ago
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pcalTrending Lyricist I
asked in Speakers

Incompatible Software Versions - S2

I used to love Sonos. Now I only love their hardware… I have 5 older speakers (4xPlay:1 and 1xPlay:5) that are not compatible with the new S2 system - but I don’t care. After many, many problems caused by relentless Sonos “upgrading” - I now drive my speakers through the Home Assistant integration which is magnificent. It does everything I want, and doesn’t bug me with extras I don’t care about. Unfortunately, it still requires the Sonos app to add a speaker to the system before I can use it in Home Assistant.We just built an extension to the house and I wanted some more speakers in new areas. My investment in Sonos infrastructure was too great to move to another ecosystem. I was incorrectly advised by an Ikea salesperson, that their Sonos based Symphonisk range were S1 compatible - so I bought 3 of them. 2 x Bookshelf and 1 x Table Lamp.When I installed the first of the Bookshelf speakers shortly afterwards I discovered they were S2 only. I was very annoyed - but after some research s

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Corry P
1 month ago
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Denox78Trending Lyricist I
asked in Speakers

Sonos ERA 100 quality through USB-C adapter ?

Hey guys,I am looking to buy either 2X Sonos Fives or 2X Sonos ERA 100 but I found out an adapter is needed to connect to a TV with the ERA 100Does the adapter affect quality ? Adapter is sold 25€ on Sonos website but it’s like 6€ on Amazon, do you recommend buying the official ? Also, Is it possible to connect the TV through bluetooth for both speakers ?Also, what do you recommend between these 2 ? The price difference is pretty huge (660€)I’m listening mainly electronic music (heavy bass) so I will add a 3rd gen sub for sure

13
buzz
8 months ago
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ReinkContributor I
asked in Speakers

"Unable to connect to sonos, Lets fix it" on new phone, old one still works

Ik have a couple of "IKEA Symfonisk” speakers some wired to my home network some on Wifi both have the Android app version 14.20.1.On my old phone (Android 11) I can use the Sonois system as I did before.My new phone (Android 13) keeps coming with "Unable to connectto Sonos. Let’s Fix It”.Even after removing and re-instralling the Sonos App on the new phone an trying to join an existing system it fails to find my system with the erro "There was a problem connecting to the Sonos system” with only a try again button.Somehow the entire Sonos system cannot be found on my new phone, while on others (older phones) it seems to work flawlessy.

10
S
5 months ago
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hnsipanTrending Lyricist I
asked in Speakers

Sonos Sub Gen 3 connection problem

Hi there,I have a problem with my Sonos Sub Gen 3.It has been on and off from day one (mostly off).I have the ARC and Sub connection as one room .The system under setting of the app shows everything fine. I see 4 rooms/products total. 3 room are 3 separate amps each connected to pair of ceiling or outdoor speaker and the 4th room is the ARC+SUBit actually shows ARC+SUB(+Sub)and the ARC is amazing but I can not hear anything from Sub. tried few months ago to reconnect and reboot bit nothing work. have been using my ARC and 3 other room system and enjoying the music but really missing the sub.what is the best way to diagnose and resolve the issue on an existing system?I have the wifi and the connection with ARC and that never had a problem. ARC is also connected to the TV vis HDMI.PS I had some internet issues and had to reconfigure my whole system and but through Sonos app I did change the wifi and everything seem to be ok, again except the sub. Thank you

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1 year ago
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VthomasContributor I
posted in Speakers

Two fives and Two subs on Stereo mode

To the Engineers @ Sonos, Its been more than two years as some of us are impatiently waiting for a solution to set up Two fives and Two subs on Stereo mode. Currently home theatre is the available option for adding a second subwoofer. But please note that I am a music enthusiast and prefer to listen to music in stereo mode. Unfortunately the pair of Five with one Sub is not capable to produce amble bass in my large room.  Can you please please provide a solution to this. My neighbour use a Bose lifestyle 650 series where it allows adding a second subwoofer and the bass it produces is great on a stereo mode and we both have identical apartment size. Appreciate if you please reconsider giving the option of adding a second subwoofer on a stereo set up. Thanks

23
O
1 month ago
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LouisMContributor I
asked in Speakers

Speakers Not staying connected to App

I have an Arc Bar, two Sonos Ones for surround and a sub working together (or used to) in my living room.Yesterday (1/23/2023) there was an update to the system/app for Apple and now the system no longer stays connected or even works together.All speakers are intermittent in connecting to the app as well as themselves. I can not form the surround room anymore. The sub just wont connect at all.I have factory reset the entire system at least 4 times at this point. There has been no change to my wifi system for over a year and nothing else is having issues. Any help would be greatly appreciated. Thank you in advance.

12
L
10 months ago
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DenzeriniContributor I
posted in Speakers

The advantages of two Sonos subs versus one?

Does it really make a significant enough difference to add a second Sonos sub instead of just having a single sub? I’ve heard conflicting comments from hi-fi oriented friends posting here to get the viewpoint of those most experienced.

14
AjTrek1
2 months ago
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DJAinCLEContributor I
asked in Speakers

Play:5 (Gen 2) says needs update but won't update

I have a Sonos system with various Connect, Connect Amp, Play:5, and Sub components. It has worked fine for several years including various updates of all components along the way. Suddenly the Play:5 said it needed an update, but that update has failed dozens of times. I have tried hardwiring, factory resetting, uninstalling Sonos app (Android Sonos 2), unplugging all other components and trying to add the Play:5 as its own new system, etc. Nothing has worked to let me update that Play:5 or add it into my existing or a new system. Any ideas?

4
D
3 years ago
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billqContributor I
asked in Speakers

Sonos has become really unstable over the last month or two

Hi - I have a connect amp, two play 3s and two two play 1s. Everything about the system has become really unreliable recently, the iOS app constantly attempts something and fails (e.g. ‘unable to play) and says to ‘try again’. Recently it’s been unable to play certain playlists too. The connect amp has been dropping in and out constantly. Has anyone else been seeing odd/bad behavior? I’ve tried restarting everything, restarting my router, restarting the wifi etc., and I probably try killing the app once every few days at a minimum. I have been a huge fan and promotor of Sonos, but this has become really frustrating, it kills the Sonos value prop of ‘just works’.

26
Airgetlam
1 month ago
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taracatacContributor I
asked in Speakers

New ERA 100s, cannot setup Alexa

I am unable to setup Alexa, or Sonos voice control for that matter, but Alexa is the main issue. Each time it goes from ‘Sign in to Amazon’ to ‘There was a problem adding Alexa’. It’s on my network, as I can play music. I did a factory reset, but no luck. This is very frustrating for a new product and new Sonos user. Thanks in advance!

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Ken_Griffiths
6 months ago
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bubby4113Avid Contributor I
asked in Speakers

Sonos at Vacation Rental (Different Wifi)

Hi All -  I know this question has been asked before, but my searches aren’t leading me in the right direction. Called customer support today and think I was mislead.  I have two extra play 1 speakers I’d like to set up at our second home (vacation rental when we aren’t there). I’d like guests to be able to use it also.  I was told I could create another account under my existing Sonos (I have the S2 app). When I tried to open my app, I couldn’t add any network since I was not on my home wifi.  How exactly do I set this up? Am I wrong to think guests will be able to find my Sonos speakers if they log in their account, but under the same WiFi? how do I set these two play 1 speakers up?

3
buzz
1 year ago
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PromiscuousBaguetteContributor I
asked in Speakers

how to use my Era 100 as audio output for PS5

I would like to use my ERA 100 speakers as an audio output for my PlayStation.I tried an adapter linking the speaker to the TV (receiving the PS5 sound through HDMI) but the sound wasn’t pushed to the speaker. I decided to go for a Bluetooth adapter plugged in the PS5, but I’m facing a wall here and I’m not sure how to proceed to make it work. The PlayStation won’t recognize the speakers while I have the speaker in pairing mode.   

4
G
3 months ago
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PierroooContributor I
asked in Speakers

Constant flashing white light - voyant blanc clignotant à l’infini

bonjour, mon enceinte sonos play 1 clignotte blanc à l’infini. j’ai essayé tout les moyens que j’ai pu trouver sur internet pour reinitialiser l’enceinte mais rien. avez vous une idée du probleme? je pensais au bouton qui ne fonctionnent plus... merci

1
G
3 years ago
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christongeTrending Lyricist I
asked in Speakers

Best Era 300 Combo for Atmos Music Playback

I'm looking for some feedback from anyone that's using the Era300s mainly for music listening...I currently have the Arc, Sub Gen3 and 2 Era 300s in my living space but we don't watch much TV to tell you the truth and although it sounds pretty good for music content I feel the Arc lacks for music playback. Plus listening to just the Era 300s in a stereo pair isn't that fair away in terms of performace for music..... So I'm going to change my set up and try to get something that really makes the Atmos content shine. I have a big open plan house and I've tested the pair of 300s with the Sub but I think it's just overkill on the bass so I'm considring two options.....2 x Era 300s stereo paired with the Sub Mini or 4 x Era 300s (2 stereo pairs grouped together)Has anyone tried any of these combos? What's it like have two stereo pairs grouped together?Cheers, Chris

10
U
9 months ago
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DJLukeNukemContributor I
asked in Speakers

Project T1 BT

I have purchased a Project T1 BT deck and assumed it would connect via Bluetooth to my Sonos Beam and Sub wirelessly. The Bluetooth switch is on but it won’t connect. Can anybody tell me what I am doing wrong or if I need a preamp?Thanks, Luke 

12
D
8 months ago
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gregfridmanContributor I
asked in Speakers

I bought a new house with a Sonos system and I can't connect to it.

Hello.We bought a house recently. The previous owner gave us a good discount on her Sonos system [not that we really wanted it, but we really did not want holes and useless cables in the walls].The sound bar under the TV connects to the TV via the optical cable and works well. The two ceiling speakers are silent. There is a Connect:Amp in the basement.I am looking for guidance on what to do now, please. I am clueless. Do I call Sonos? What’s the number?I have WiFi but, obviously, it’s not the same as the previous owner had.Please treat me as a complete newbie, because I am. What do I do?Thank you very much!!! 

11
G
1 year ago
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aprilwContributor I
asked in Speakers

Sonos speakers won't connect nor factory reset

I have 2 Sonos Subs, 1 Sonos Boost, 1 Sonos Playbar and 1 Sonos Play:3. I was able to pair all of them except for the Playbar yesterday to my Sonos app yesterday. The Playbar only had orange flashing light. However, when I moved them to a different location and tried to connect again today, it doesn’t work.I have tried to factory reset them but for example, on the Sonos Play:3, I only managed to get the flashing orange light, which never turned green. The light on the Sonos Playbar does not turn on at all. Steps i took for the Playbar was: Turned off power. Press and hold on the play/pause button, then turning on the power. Waited for the light on the speaker to turn flashing orange (which did not happen), then green .The same goes for the Sonos Play:3, which only differs in that there was orange light but no green light. Other things I had done was:Connect the speaker to ethernet Switched wires for the speakers Reset my system on my appSince it had worked yesterday, chances are that t

1
Corry P
6 months ago
I
IanTbifContributor I
asked in Speakers

Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

17
106rallye
1 month ago
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AdrianssnContributor I
asked in Speakers

Music listening: Beam Gen2+Sub-mini OR 1pc of Era 300?

Hi, i currently have a Beam Gen 2, and i am planing to expand the ecosystem, now that i have the soundbar, i am looking into upgrade my current sonos for music listening, i am torn between adding a sub mini, or just get 1 era 300, my question is interms of music listening will beam gen2+sub-mini be better or a era300 sounds better? Need help on this from the experience user out there.. thanks in advance

2
A
9 months ago
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GLO YogaAvid Contributor III
posted in Speakers

I have tried everything...Literally...

Yes its true, I tried it all, I have even asked Google’s Bard and the AI was like “ You have done extensive troubleshooting, I can’t think of anything else you can to do.” Then Bard said that I can buy new speakers lol. Rewind a bit, so I have a Yoga studio where we have 6 Play 3’s, a Sonos Connect, Sonos Boost, and in the Lobby 2 Sonos Symfonisk bookshelf speakers. For a period of time things we good, normal the way it should be but then things got worse.  Once you hit play only half the speakers would go on, it would then by about the 30 second mark all come back. Then every few tracks the audio would skip. So as I mentioned we tried everything to resolve, for example: Restarted the router, restarted the modem, restarted the speakers, updated router firmware, changed networks entirely, connected Sonos to a brand new Network, removed an existing LTE backup router, tried all the different SonosNet channels, nothing would work, the error still persisted as if I didn’t even attempt a fix

98
buzz
1 year ago
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GaryTurContributor I
posted in Speakers

Sound difference between TV Channels

I have an LG OLED55BXPTA TV connected to a Sonos Beam2 and S1 surrounds via HDMI eArc.  There is a major difference in sound when switching between local channels.  I have to increase or decrease volume massively to listen effectively.I have searched online and fiddled with the LG TV Sound settings without success - currently DTV Audio Setting is set to Auto and Digital Sound Out set to Pass Through.If I go into the Sonos App - About My System I notice that the if the TV is on the channel that is very loud then Audio In: is Dolby Digital 2.0, whilst most other channels have PCM 2.0.In another room I also have a Sony OLED TV with a Sony ARC and it shows Audio In: is Dolby Digital 2.0 Plus on all channels.How can I get Audio In: to be Dolby Digital 2.0 Plus on all channels from the LG TV?  Any way to fix the sound difference? 

13
E
1 year ago
S
shannong57Trending Lyricist I
asked in Speakers

Play 5 won't show up in app

I recently added a Beam 2 to my system and ever since my Play 5 disappeared from my system.  My system consistes of S2 App1 - Beam (Gen 2)2 - Play:11 - Sonos 1 w/Alexa1 - Play 5 (Gen1) Following is what I’ve tried so far:Factory reset the Play 5 and go through the setup process again on wireless Factory reset the Play 5 and go through the setup process again hard wired Reset Wireless AP’s, Switch, Firewall, Modem Powered down ALL Sonos devices; Then factory reset the Play 5 and go through the setup process again hard wired. Powered down ALL Sonos devices except Beam which is hard wired; Then factory reset the Play 5 and go through the setup process again hard wired. Powered down ALL Wireless devices including ALL Sonos; Flushed ALL DHCP leases and rebooted the Wireless AP’s, then Factory reset the Play 5 and go through the setup process again hard wired.  This one took me about 90 min. :-(None of this has resulted in the Play 5 showing up in the app.  I’ve confirmed the Play 5 is defia

25
Ken_Griffiths
2 years ago
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