Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3075 Topics

G
GLO YogaAvid Contributor III
posted in Speakers

I have tried everything...Literally...

Yes its true, I tried it all, I have even asked Google’s Bard and the AI was like “ You have done extensive troubleshooting, I can’t think of anything else you can to do.” Then Bard said that I can buy new speakers lol. Rewind a bit, so I have a Yoga studio where we have 6 Play 3’s, a Sonos Connect, Sonos Boost, and in the Lobby 2 Sonos Symfonisk bookshelf speakers. For a period of time things we good, normal the way it should be but then things got worse.  Once you hit play only half the speakers would go on, it would then by about the 30 second mark all come back. Then every few tracks the audio would skip. So as I mentioned we tried everything to resolve, for example: Restarted the router, restarted the modem, restarted the speakers, updated router firmware, changed networks entirely, connected Sonos to a brand new Network, removed an existing LTE backup router, tried all the different SonosNet channels, nothing would work, the error still persisted as if I didn’t even attempt a fix

98
buzz
1 year ago
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gabwebContributor I
asked in Speakers

Can I use 2 sonos one SL as surround and stereo?

HelloI have a “home theater” system with an ARC + Sub gen3 + 2 one SL and works perfect.Can I “split” the system and create a new room configuring the 2 one’s as a stereo pair to play music and leave them configured as surrounds speakers when I watch TV?Thank you     

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G
1 year ago
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Gordo7787Contributor I
asked in Speakers

No audio from speaker in group

I have a multiple speakers in a group, and in the last few weeks have had numerous issues with audio playing.Currently I have a speaker (Play:1) that is in the group which will not playing audio, but I can play/pause the group from this speaker.  I can also remove and add the speaker from the group through the app via iPhone or iPad.  However no matter how many times I remove or add the speaker it will not play the audio like the other speakers in the group.Other speakers in the group are two (2) Play:1’s and a Roam.I had this issues with the Roam and I ended up having to reset the Roam and re-pair it to my system.My biggest problem is it appears I am chasing this issue from speaker to speaker.  Why? I have a mesh network set up and it is functional.  I have already restarted it for troubleshooting, and no change.  

2
Stanley_4
1 year ago
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wholyoakContributor I
asked in Speakers

Play 3 wireless connection

HiI have a Play:3 and in our last house I’m 99% sure we had an antenna we plugged into the back so it connected to Wifi/Bluetooth.The only antenna I can find since moving doesn’t plug into it so I’m trying to figure out what replacement I need to buy so that my phone will connect to the Sonos and we can play music.It has a bronze/gold circular hole at the back and an Ethernet cable on the back.ThanksWill

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G
11 months ago
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JuriJuriAvid Contributor I
asked in Speakers

Unable to update Arc to version 15.11

 

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G
4 months ago
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martinsundContributor I
asked in Speakers

Play 3 Bluetooth converter

Can my play 2 be converted to Bluetooth 

5
Airgetlam
1 year ago
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charliekatherineContributor I
asked in Speakers

How can I troubleshoot audio latency issues when using Sonos speakers with my gaming PC?

Hey everyone,I hope you're all having a great day. I'm reaching out to the community because I've been facing some frustrating audio latency issues when using my Sonos speakers with my gaming PC, and I could really use some guidance to resolve this problem.Here's a bit of background: I recently decided to upgrade my gaming setup with some Sonos speakers to enjoy a more immersive audio experience while gaming. However, I've noticed that there's a noticeable delay between the audio coming from my PC and the sound coming from the Sonos speakers. This latency issue is making it difficult to fully immerse myself in the gaming experience, especially in fast-paced games.I've tried a few things to troubleshoot the issue, such as: Checking Audio Drivers: I made sure that all my audio drivers on my PC are up to date, including the drivers for the Sonos speakers themselves. Changing Audio Settings: I've experimented with different audio settings in both Windows and my games, but the delay persi

3
Stanley_4
7 months ago
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User515619Contributor I
posted in Speakers

Why are your updates so terrible. Latest update 15.6 build 74.0.43110 broke the sonos service on iOS devices.

I updated my sonos apps and system as required by you Sonos and since that time I cannot access any of my sonos system from any iOS devices fortunately it is still working from my windows PC so I know it is working. Tomorrow I will try uninstalling and reinstalling my iOS devices with the Sonos app. This is unacceptable you make great hardware and terrible software. If this were the first or second or even third time this has happened, I might overlook it, but this happens all too often. The fix always involves some complicated hoop jumping to get the system back to working order. I have other things to do with my time other than to test your software. I will continue to not recommend your products to friends and family. I so very much want you to be better than you are sonos.  

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buzz
9 months ago
M
munichContributor I
posted in Speakers

Sonos Era 300 manufacturer defect

Hi @ All,Yesterday I received my pair of Sonos Era 300 and after I installed them on the stands I immediately noticed that the build quality of both speakers is not what I expect from Sonos as it seems that the backplate is somehow not even installed on both of my speakers.I googled it and it seems that this concert more people:https://www.reddit.com/r/sonos/comments/1253qem/era_300_manufacturer_defect/Can some Era 300 owners confirm that they also have this problem?  

25
I
6 months ago
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ethanh100Contributor I
asked in Speakers

Gen 1 Play 5 Stops Playing Intermittently

I have a Gen 1 play 5 that I pretty much only play from Spotify and have been having an issue with it intermittently going quiet. About every 5-10 minutes, it will go silent for like 5 seconds. The music continuous playing on other speakers in the group. Its only this one speaker that has the issue. This has been happening for quiet a while and happens on totally new wifi networks as well so I dont think its an issue with the network. Has anyone ever experienced this?

3
Airgetlam
1 year ago
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mmmmishaContributor I
asked in Speakers

Suddenly no sound from Sonos Play 5

Our Sonos Play 5 is suddenly silent.  It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out.  We’ve tried disconnecting the speaker and confirmed the volume settings.  Completely at a loss as to what to do. Meanwhile, our Connect in another room is working just fine.

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Corry P
2 years ago
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jlmartin102001Contributor I
asked in Speakers

how do wireless speakers get powered

Do all wireless speakers require a plug in to a wall outlet for power.    Are there any battery options and if so how do they perform

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Airgetlam
8 months ago
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spaiseyContributor I
asked in Speakers

Volume randomly keeps lowering

I have a Play 5 (Gen 1) which intermittently keep lowering the volume.It is in Party Mode with a Play 3 (Gen 1) which remains at the same volume.I have submitted diagnostics: 1298325802Could you assist please?

3
S
1 year ago
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ChundyvContributor I
asked in Speakers

sonos one a100

Hi I have a sonos one a100. I want to by another to make a pair and I know I can’t but this through sonos anymore.I have been searching online and am unsure as to whether what I have is gen 1 or gen 2 as this often how resellers are advertising.mine is Alexa and blue tooth enabled.any advice?

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G
9 months ago
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bimfi122Contributor I
asked in Speakers

Sonos Boost Not connecting

I have a SONOS system consisting of 4 Play:1 devices and a SONOS Boost device. These have all been working fine until I went from the typical WI-FI system on my modem, to a mesh system. I finally got the Play:1’s to work, but for some unknown reason, the boost will not connect. I have tried numerous times. After each attempt, It would say “Your mobile device couldn’t connect to your Boost. Make sure the Boost is connected to power”. I don’t know why it has to be so difficult! Everything is says to do is already being done!I have tried so much, that I don’t even think this Boost is necessary anymore. I thought I needed it to boost the wifi signal to each device, but not sure anymore

6
buzz
3 months ago
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JessieNLContributor I
posted in Speakers

How to change Sonos Era 100 on Wifi channel 44 (5GHz) to WiFi channel 1/6/11 (2.4GHz)?

Hi! My new Sonos Era 100 is on Wifi channel 44 (5GHz) and my older Sonos Five is on WiFi channel 11 (2.4GHz) or Ethernet UTP cable. I do not own any other Sonos speakers. According to Sonos chat support, the speakers being on different wifi channels is the cause of the speakers being randomly ungrouped during playing music or Netflix audio through Bluetooth. Suddenly the audio content will only play on one of the speakers. Very annoying. According to Sonos chat support, I can't put the speakers in the same room to prevent ungrouping, because they are not the same type of speakers.  How can I set both speakers on the same wifi channel? (channel 1, 6 or 11 on 2.4GHz)? Preferably by keeping my current auto select 2.4GHz/5Ghz. I do not enjoy two separate networks.  Hopefully you can assist me! Any (creative) solutions are welcome :-) Regards

3
J
1 year ago
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drewbab1229Trending Lyricist I
posted in Speakers

ERA 300 and 100 no Google Assistant, Really?

I just purchased a new ERA 300 knowing it was voice enabled, I had no idea that Sonos had dropped Google.  So now I have 19 speakers in my house that use Google and 1 that can’t.  Who is responsible for the product road map at Sonos, what a joke.  I was going to replace 9 One’s with ERA 100’s, that can’t happen now.  I guess this will end my relationship with Sonos.  I have Nest Cameras and Doorbells at my house and if you don’t use Google the chime will not go to your voice enabled speakers.  Does Sonos consider these issues when they develop their products?  What a total lack of consistency and professionalism.

12
Ken_Griffiths
3 months ago
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Caesar68Contributor I
asked in Speakers

Era100 cannot update, producing error 30

Hi All, Tried to update the Era100 that i recently purchased.I get an Error 30 just seconds before finishing upI also tried to reset the speaker, but again, i get the same error during the setup processThe update was attempted from an iphone 14 and from a laptop as well My Sonos setup includes1 playbar,1 arc,2 sonos 11 play 31 play 51 sonos 51 roam1 ray My network setup is a Ubiquiti setup with UDM pro SE,3 access points all previous setups/updates with the rest of the equipment were successful so far Any ideas on how to update it successfully?

3
Jamie A
10 months ago
F
ForwardKnowledgeContributor I
asked in Speakers

Volume “fullness” lacking

I recently purchased a Sonos Five and have not found it to be particularly loud. I do not listen to my music at very high levels, however, I was surprised that even when the slider is half way—as in the photo below—it is not as immersive or room-filling as I expected. I was curious how others find the volume level or if I’m missing something here?I like to listen to my music, not be deafened by it. Certainly when I slide the volume up to ¾ it gets plenty loud, as measured by pure output of sound, but I do not find that it has the same fullness or presence of my 20 year-old stereo bookshelf speakers. The clarity is very good, and modern music is fine, but in the subtleties of classical music I’m afraid I find it lacking the fullness I’m seeking. Any thoughts or tips?  

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L
3 years ago
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SilentContributor I
asked in Speakers

Sonos Plays Random Tracks or Stations

I’ve searched and found other people have the similar issues but no resolution.I have an alarm set for one news radio station. Sometimes it plays correctly, sometimes it will play a different new radio station. If I try to manually play the original station CNBC, it still plays the other. After a few days it went away I’ll play an album. Randomly part way through it plays other unrelated songs. The songs are different artists, styles, and usually ones I don’t listen to. The “continue on” feature is disabled.No one else has access to these accounts. Most of the music is played through Spotify there is no pet that might be touching the speakers The speakers are Sonos SL (no microphone), and are high up where they cannot be touched without the assistance of a ladder One speaker is literally a foot above the router, the other is in another room I’ve rebooted and reset all more than onceOther suggestions?  

12
Airgetlam
10 months ago
D
DTWContributor I
asked in Speakers

Sonos App Not Connecting to Wifi

So all of a sudden my Sonos speakers would not play Spotify. I tried a bunch of different fixes and ultimately tried disconnecting from Spotify in the Sonos App. When I went to add it back in, it would not let me. It said something like cannot connect to Spotify. I called customer service and we went around and around. At one point they could see both speakers in my system and I could not. At another point I could see one and they couldn’t see either. We tried to run a diagnostics check but it would not connect. We tried rebooting my Wifi. This did not work. Basically nothing on the App was working corrrectly. I had waited 25 minutes and now been on the phone for another 45. At that point the rep starting going in the direction of my Wi-Fi blocking the Sonos app and started talking about me downloading the Xfinity app and check and reconfiguring my Wi-Fi so it could read the Sonos signal. Frustrated at this point, I said I would call back later. Has anyone ever experienced this problem

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D
11 months ago
M
Mike_149Contributor II
asked in Speakers

Sonos server on LG TV

Hi. Each time I add a new sonos speaker/soundbar to my system, my LG TV sees a new sonos server with each one, which show up on screen. However, none of these will allow me to play any music stored on my synology NAS. The music appears under music shares and all tracks are there but I get “this file not recognised”.  When I access music via my NAS drive server, all music will play. Several questions: Why all these servers for each speaker? Why can’t I access music through them? Can I get rid of them?Regards, Mike 

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M
1 year ago
M
MikewainContributor I
asked in Speakers

sonos 5, Gen 1 AUX hookup

I want to use my old Sonos 5 in my shed and play music through my old iPod via an 3.5mm aux cable. But it’s not working 

3
M
1 year ago
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jellikitAvid Contributor I
asked in Speakers

access point mode on router not working on sonos one.

I have been battling this issue now for almost a year. I have 2 routers. The primary router is where the internet comes into my house. From there, I have an Ethernet cable that runs approximately 125 feet into my garage and connects to another router (R6900v2). I have problems with my Sonos speakers dropping connection in my garage. In my opinion they are trying to grab the signal from the primary router in the house. I have contacted Sonos, my ISP, and Netgear. No one seems to help. Sonos says put the garage router in Bridge mode. I have tried, but am not tech savvy enough to trouble shoot. When I’m bridge mode, I can not access internet. The last time I asked the Netgear community, I was told to run in access point mode. I have asked a few different techs at NETGEAR.  They confirm to put router in access point.  This does not work either. My speakers play for about 20-30 minutes and then drop. My ISP is no help at all. Can someone please help?!?!?  

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Corry P
1 year ago
O
Old JoeContributor I
posted in Speakers

sonos one discontinued?

So, I recently bought an Arc, Sub and two Sonos Ones. If I buy the new replacement speakers, what am I supposed to do with the expensive Ones I just bought? 

7
Airgetlam
1 year ago
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