Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3194 Topics

K
KeneticContributor I
asked in Speakers

TruePlay gone (latest Sonos app for Android)

Hey peeps,I’m very puzzled as I can’t find TruePlay anywhere in my Sonos app. Is this feature simply gone?App version 12.2.2Looking forward hearing from you.

2
ratty
3 years ago
I
iandomContributor I
asked in Speakers

Locking Sonos to 5GHz

Is it possible to force Sonos to use the 5 GHz band and thus avoid microwave interference?I have recently replaced some old Sonos devices with new S2 capable devices, so I have a mixture of Sonos Five, Sonos Port (all new) and Play:3 (older, not replaced). Three of them are hard-wired to the LAN, the rest rely upon wireless.My home WiFi network supports both 2.4GHz and 5GHz (same SSID) with two WAPs to provide good 5GHz signal throughout my house.My problem is that when I use my microwave a number of the devices lose the music stream (which is coming from a NAS hard-wired to the LAN).  This suggests Sonos is using 2.4GHz.  Is there anyway I can have the Sonos devices just use 5GHz all the time to avoid this issue?  

12
Airgetlam
1 year ago
T
treecounselorContributor I
posted in Speakers

Speaker groups now possible in Google after patent lawsuit. When will Sonos match features?

24 hours after winning the current stage of a lawsuit, Google is rolling out a feature that allows individual speakers to be in multiple groups.Google wins Sonos patent case, immediately ships speaker software update | Ars TechnicaWhere is Sonos on adding this same feature? I have an Arc, Sub (3G), and 2xEra 300s. Based on my room positioning, I’d love to use the Eras with the sub in a stereo format to listen to music or for TV/movies use all four speakers in full surround (Arc as bar, Eras as surrounds). I can do this by manually changing the speakers between groups but then lose TruePlay functionality unless I want to spend a few minutes configuring Trueplay every time I switch. It feels a little odd that Sonos is suing Google for (at least in part) a feature it isn’t even deploying despite request from the community for years, based on my searching. 

14
jgatie
7 months ago
S
SnottersContributor I
posted in Speakers

Right speaker of stereo pair always cutting out

I have an issue which is driving me up the wall - I have a pair of Era 100 speakers which worked perfectly well for the first month of their life but now I experience the right speaker not playing anything for up to 20 seconds if I skip to a new track - both on Tidal Connect and Spotify. Every single damn time. I’ve tried moving the right speaker to a different area with less potential interference (i.e. away from gadgets) but it will always cut out whenever I skip through a song or select a new one.I’ve done a bit of research and I gather that setting up a manual IP address may fix the issue. However, I can find no instructions how to do this, other than posts which say “do this, do that” without actually telling you how.Could any kind soul walk me through this please? I’m on Virgin Media and have a strong broadband speed, although I expect the service provider shouldn’t matter. I just want to know where to find the settings, which ones to click on and how to find the ip address. I do

16
J
6 days ago
I
InzemixContributor I
asked in Speakers

Sound on both Beam 2 and Roam

Hello. I would like to know if I can play the sound from my TV arriving on my Beam 2 on a Roam connected on wifi at the same time, as an additional rear speaker. Is there a risk of lag between the 2 ?

6
Airgetlam
1 year ago
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Ghill sntContributor I
asked in Speakers

Sub mini keeps disconnecting from my system

New sub mini keeps disconnecting from my system. I reconnected it every day and by the next day it is disconnected again. 

1
W
9 months ago
O
OrangebloodContributor I
asked in Speakers

Sonos Boost

As i understand it the sonos boost no longer works with the newer speakers?

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jgatie
1 year ago
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spartrekkerContributor I
asked in Speakers

Easiest way to connect a CD player to an ERA 300 speaker

I am completely non-tech and I would like to work out the easiest way to connect a CD player to more than one Sonos speaker. Do I need an amplifier? Would a simple line-in connection be the best way? Do I need a CD player with any particular features? If anyone can offer a simple explanation I’d be very grateful.

4
Airgetlam
11 months ago
L
LizWContributor I
asked in Speakers

Sonos Play:1 speakers disappeared and won't reconnect

Hi team,We have three Sonos speakers - a Sonos Beam (gen1), and two Sonos Play:1s.A few weeks ago the Sonos Play:1 speakers disappeared from our system, and I cannot get them to reconnect.When we try to factory reset them they show the error “Your play:1 has been added, but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup of the system”.I have tried:Factory Reset (shows the error every time. after a restart won’t connect, and need to factory reset again) Changing our WIFI to separate 2.4ghz and 5ghz bands, and connecting all the sonos products to just the 2.4ghz band (doesn’t work, above error) Plugging in via ethernet (this works, but only whilst plugged in, and we can’t have our speakers there)I am at my wits end now, I can’t think of what’s gone wrong but for now these speakers might as well be broken.This error just keeps happening again and again:This is the error we keep getting 

10
J
2 years ago
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Seamur88Trending Lyricist I
asked in Speakers

Android Sonos app - Unable to find your Sonos system *please help!*

The Sonos app seems to become more unstable by each update. Almost weekly I need to uninstall the app and reinstall. I cannot connect to my existing system as it cannot find any speakers.For example today it could not find my Arc so I setup a new install, waiting for the green light, it found the Arc, connected, connected to my network (2.4 ghz) and then I selected DONE. I go back to look at System and it is still greyed out. Nothing there. I have checked and restarted both my phone and modem 3 times. I repeated setup 3 times and the same process of finding and adding the Arc occurred by then System greyed out and cannot select it.  My setup:Samsung S23 UltraSonos Arc with Sonos Sub Mini2 x Sonos Move2’s set up as a stereo pair I tried Sonos support and they don’t have a clue -- rarely can they fix anything from my experience. I am at the end of my rope having to reinstall and run setup so many times (i think I am at around 15 times now) and I have had to do the same on the Move2’s 6 t

16
Ken_Griffiths
5 months ago
S
SamJones6Avid Contributor I
asked in Speakers

24bit flac files: Supported on the new Era100 ?

I have struggled with the Sonos One because it does not support high definition flac files (24 bit encoding, for example). I can’t play 100’s of tracks in my library due to errors like this: “unsupported sample rate 24b9600”in the Sonos app. (on Android) Is this resolved in the Era100? I would like to consider a full apartment setup of the Era… but need to know that my music library will work! (HDTracks and other audiophile vendors often provide 24 bit flac files)

7
S
1 year ago
J
JartheckContributor I
asked in Speakers

sonos one sl both stopped playing

Sonos one sl speakers no longer play music. They appear in air play menu and can be selected. Apple devices think they are are playing, but no sound comes out. Tapping on the speaker top to change volume moves the volume bar on apple devces, but there is no sound. Actually they play about .5 second burst and then go silent.  I have a home pod which continues to play but all other rooms are quite.  I thought I would reset them, but the Sonos app says I am not on the internet, but obviously I am.frustrated in St. Louis 

5
D
16 days ago
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Manoj51Contributor I
asked in Speakers

pair ERa 300 to One SL

Can I pair ERA 300 with 2 Sonos SL

1
jgatie
11 months ago
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WGHContributor I
posted in Speakers

Error message reads Sonos is on a different network

Trying to install (2) One SL and (3) Roam speakers in a new office (stand alone building). The Sonos App locates all 5 speakers, and with each speaker it gives me a message saying that my phone is on a different network and to finish the setup in the systems tab. I have contacted Sonos support, sent multiple diagnostic reports, factory reset all speakers, the app, plugged speakers directly into the router and contacted the network provider that provides support for my wifi. I turned off the 5g to force everything onto 2.4. I tried a different phone and bought a new tablet. The Sonos App will not hook to any speakers. I have all Andriod products. From what I have read this seems to be a common problem with Sonos. Has anyone found a fix or work around? 

11
D
11 months ago
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srv250sContributor I
asked in Speakers

Error code 1 during updating software on Symfonisk bookshelf speaker

I’ve met “error code 1” during updating software on my Synfonisk bookshelf speaker.Does anyone know what this is? I searched the sonos web site but couldn't find the answer. I tried the update several times, including factory reset, conecting with ethernet cable and updating it from different newtork (with different internet connection), but never method works well.Is there any method should be tried?  I’d appreciate any suggestions on how to proceed.  

7
Airgetlam
1 year ago
Y
yayarodTrending Lyricist II
asked in Speakers

Era 100 and Era 300 on a Mac using only a USB-C to USB-C cable, without the SONOS audio adapter

 Hi, Is it possible to use the new SONOS Era 100 or Era 300 speakers as audio output for a Mac, using only a direct USB-C to USB-C cable, without the SONOS audio adapter, selecting the necessary audio output in System Settings.Should this work? 

4
Corry P
10 months ago
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TrashisfreeAvid Contributor I
posted in Speakers

Era 100 vs play one with beam gen2 and full size sub. Music only.

Has anyone done this upgrade and feel that it was worth it? Normally keep the living room at 50 to 70% of volume. How do the era 100 handle low volume compared to the play one? I'm not worried about television which I don't watch. Living room is the only room sometimes I think the sound is a little bit thin.  

4
L
11 months ago
A
akenworthyContributor I
asked in Speakers

Audio Delay with Era 100

I recently connected my Sony record player to my Era 100 using the Combo Adapter (RCA > Aux > USB-C), and when I play records there is a solid 2-3 second delay between the player and the speaker. (The speaker keeps playing after the needle lifts off the record, or you can hear the music faintly coming off the surface of the record and it’s very different from what’s coming out of the speaker.)I’ve never had an issue like this with a speaker, and I’m wondering if it’s some error I made in setting it up. Anyone have advice for changes I could make to the setup, or changes within the app? Is it running through too many connections?

5
A
10 months ago
D
doboy001Contributor I
asked in Speakers

Sonos Play3 will not connect to S2 app

I have a Sonos system that I bought a long time ago, but I Play 1, sub, bar and boost that I have enjoy using for a long time. My dad's friend gave me his old Play 3 that he haven't used for awhile. I tried to reset the Play 3 and add to my system but the Sonos app keeps giving me a warning that the app can't connect to the Play 3 and to contact customer service.I looked up YouTube videos and read that I need to factory reset the speaker than add it. I tried the methods by unplugging, holding down the "mute" button and then plug it back in and wait till the Led turns Amber then green.Well, the speaker LED turns Amber than flash white and the mute button flashes green. I never see the LED flash green. I also tried holding down the volume up + mute button and all I get is the Amber LED and a flashing white LED and flashing Green mute button. Still can't add the Play 3 to my system.Any suggestions? 

5
Airgetlam
1 month ago
T
TenbensContributor I
asked in Speakers

fake sonos architectural speakers on amazon

Multiple sites on Amazon are selling architectural ceiling speakers for what amount to almost half price.  The app does recognize them as genuine architectural speakers.  How can I verify if these are actually real or not.  Some reviews swear they’re real but sonos wont cover the warranty because they’re not an authorized dealer.  Any suggestions?

3
Airgetlam
1 year ago
B
BD1986Contributor I
asked in Speakers

Speakers playing different music problem

Hi everyone I've had endless issues with my 3 Sonos One's and 1 x One SL that I have set up in my gym studio. They keep dropping out and unsyncing. I've tried improving the WiFi, reconnecting them all multiple times, installing the Sonos Boost and reconnecting them all to that. I am STILL having issues with one of the speakers inexplicably playing different music to the other 3. Coincidentally it happens to the the SL which is the odd one out although I don't think this is a contributing factor. I cannot explain it and don't understand how or why it randomly starts playing different music. We use one single phone to operate the system and play music from the Sonos app. How or why is this happening and what can I do to stop it???

9
Airgetlam
1 year ago
X
XlandContributor I
asked in Speakers

Play 1 connection issue

HiI have a system that has Arc, sub and era 300 as surrounds 4 sonos 5’s a roam a playbar and a Boost the system uses sonosnet apart from the roam.Now my old Play 1’s were in a cupboard not been used and I have just built an outside cabin that I want to put them in and now for some reason they are connecting to WIFi and not sonosnet. I have factory reset them and they still will not use sonos net like the rest of my speakers. My wifi is not the best thats why I use sonos net

10
Stanley_4
5 months ago
G
Gord66Contributor I
asked in Speakers

connecting era 100s to my Playbar

I’m trying to hook up my era 100s to my Playbar I cannot connect them they are listed as being in the same room does that mean I cannot group them or connect them I do not want to use them as surrounds. I want them to play full stereo front

1
G
8 months ago
V
ValycContributor I
asked in Speakers

Not able to register One to my account

Hello,Since I could not access my 3 One speakers through the App, I decided to factory reset all speakers and also reset the app.But when I try to add the speakers again, it fails adding the speaker to my account. I have tried logging on to my account through a browser, and I can see all 3 speakers registered.So I guess I get the error in the app, because the speakers are already on my account.What to do? I can’t remove the speakers from my account.

2
V
1 year ago
N
new routeurContributor I
asked in Speakers

Beam from 2019 possible on wifi 5ghz ?

Hi, I have a TV sonos beam bought in 2019, ref 1.23.1.10-2.2Is it possible to connect this beam on WIFI 5ghz ??I succeeded to have it connected on WIFI 2,4 ghzThanks for your return

3
AjTrek1
1 year ago
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