- - Info Hub
Groups
Support site
Release Radar

Community
Get help and assistance with your Sonos system
Speakers

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

2,946 Topics
15,139 Replies

When you subscribe we will email you when there is a new topic in this category

F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2946 Topics

Most views

Recently active Most replies Newest first

leonneigeContributor I

posted in Speakers

what is the type of screw that goes into the hole under the era 100 ?

i know sonos sells am accessory to hold the ersa 100 but i have already a plate that I can use which will save 79€. i could not find the screw that fits in the hole under the era 100. I tried a screw to ho.d a camera on a tripod and various screw I have home. Could not find the correct one. does anybody know. m3 type ? thanks

11 months ago

RattleContributor I

posted in Speakers

Era 100 and Play1

Can I pair the new Era 100 with my existing Play 1 so I can play music in stereo. ’ If yes, are there any downsides/discernible sound differences to affect the stereo quality ?

1 year ago

Chris GlynnTrending Lyricist I

posted in Speakers

I have a Sub (Gen 3) and can't decide between a pair of Sonos Fives or a pair of Era 300

So,As described in the topic field, I have a Sub (Gen 3) and can't decide between a pair of Sonos Fives or a pair of Era 300’s for a general music listening set-up.I know how good the Sonos Five is, and I’m very tempted to go down that route but I also I like the idea of additional connectivity of the Era 300 but I do want to ensure that the Sub is going to make up for the perceived lack of bottom-end on the Era 300 - that is the clincher for me.I’m also interested in the spatial audio aspect of the Era 300, and have the space to position them in my Victorian semi to benefit from the wider soundstage but spatial is not a dealbreaker for me right now. I listen to jazz, funk, alt-rock and classical in the main and - important note here - intend eventually running a turntable/hifi-separates system through the proposed set-up - not decided what route to take on that yet but it will definitely happen.I’m after a rich, and engaging sound - it’s not about volume; adding the Sub to my Beam 2/O

7 months ago

ChrisfromColumbusContributor I

asked in Speakers

Sub Mini Not Sound

Finally got my Sub Mini connected to my ARC (SONOS needs to come up with some sort of interface to look at configuration, it's ridiculous I have to stare at my phone for 5 minutes before it fails and not have any information to work from)Now, I don't have sound coming from the Sub Mini.The Mini Sub is right beside my ARC.Help?

5 months ago

MariaterContributor I

asked in Speakers

wireless microphones

How can I use wireless microphones on my sono been 2 generation?

6 months ago

GKerrContributor I

asked in Speakers

Sound Drop Outs

Hi Everyone. I’m hoping someone can help with an annoying issues with my music playback. I use Windows 11 pc and iTunes to play music to all my Sonos Speakers. Previously. No issues streaming to a Play 5, Sub, 4 x ones and 2 x Roams. Perfect playback. Lately I’ve been having drop outs. Only for a second but increasing in frequency lately. I’ve reset all speakers. All updates applied. Put them all on the 2.4ghz band. Disabled the 5ghz band in case it was interfering - made no difference. I’ve tried them with just one speaker at a time in the hope one speaker was interfering with the network. Tried several different channels on the router. Tried the different Sonos Net Channels 1, 6, 11Connected a One to the router to create a Sonos net. That didn’t resolve the issue. Bought a Boost - that didn’t resolve the issue. Bought a new modem / router - that didn’t resolve the issue. Nothing solves the issue. Playing music stored on my phone/iPad plays back perfectly. Tried other windows 11 pc bu

1 year ago

dlee7750Contributor I

asked in Speakers

Sonos Play1 "Not Registered" cannot play music after set up

I have two Play1 speakers, speaker A I set up using S2 app but I could not get to work. The other, I used the S1 app and is now working fine with the S2 app. Speaker A is connected but says it’s not registered and thus cannot playback. Tried hardwire, factory reset, but cannot get it to work. Has anyone else had this issue before? What did you do to fix it? Diagnostic number 415954629

1 year ago

SpegContributor I

asked in Speakers

Crackling audio on Sonos one

Anyone know what I can do about cracking audio in a room just my Sonos One?

1 year ago

evenmoredaveContributor I

asked in Speakers

Sonos Players DNS Problems. No Update and no music playback possible

Hi together,I’ve had this issue now for some weeks when the Sonos players denied to playback music.I tried many troubleshooting from the support websites with no results.After talking to the german hotline support for 3 hours with 3 guys, we found out via the http://<IP>:1400/tools page, that the players cannot resolve any addresses. So I guess it’s some DNS Issues here.Unfortunately the support couldn’t help with this issue as my router-config looks good.We tried using googles DNS in my router settings and also cloudflare dns won’t help. I also have reset the router and the speakers several times. A factory reset for the Play:1 didnt help either as I cannot add it to the Sonos Controller App anymore because it cannot contact the update.sonos.com server. Further Info: All my speakers are first generation (Playbar, 2x Play:3, Play:1) They are connected via WiFi currently, but I also tried an ethernetcable connection. Any suggestions from your side?Thanks & Kind Regards

1 year ago

DaoracleContributor I

posted in Speakers

Sonata5Contributor I

posted in Speakers

How to “group” two devices

People keep asking how to group two devices when the Sonos app only allows creation of groups of 3 or more. If you only have 2 devices on a network, the “group” option is greyed out. Some people suggest clicking “everywhere” but those of us with only 2 devices cannot see that option. Every time someone suggests following the instructions for creating a group of 3 devices, it is chosen as best answer and the question is closed. This was frustrating for me as a new user trying to pair my Beam with a new Roam portable speaker. Beam is set up as Living Room and Roam as Portable. My plan was to play music simultaneously upstairs and downstairs in my house, but could not figure out how to pair speakers within the Sonos app. What I really wanted to know was how to play two devices simultaneously as though they are one group or room. I was not worried about sound quality since the devices would be in separate areas of the house. I had heard it was possible to sync Sonos devices so I w

1 month ago

BMW RunnerContributor I

asked in Speakers

Play:3 won't complete Trueplay set up

Hi,I have a Play:3, Play:1 and a One. The other wo speakers set up fine and sound great, but the Play:3 won’t complete the Trueplay process due to excessive background noise. There is no background noise, I have tried the online advice of removing the cover from both my iphone 8 and ipad, but both have the same problem. I have tried deactivating bluetooth as well. I have also tried placing the epaker in different rooms to retune. All with no success. The other two speakers worked fine with no problems with the set up.

3 years ago

Scott_135Trending Lyricist I

posted in Speakers

Sonos Mobile App Connection Delay

Hello We moved homes and set up our Sonos system (Play 3 x 2 and Arc). When I first access the system using the mobile app, there isn’t much of a delay in responsiveness - I press play and it plays within a second or so. when I switch from the Sonos app on my iPhone/iPad to another app for a bit and then switch back to the Sonos app, there is a 8-10 second delay where the “searching” icon spins and it says “unable to connect to sonos product.” Eventually if I wait long enough, it connects and is reasonably responsive again.We have the Eero POE 6 system and have tried using a boost and hardwiring the Sonos to one of the Eero devices. Neither has helped. I spent hours on the phone with Sonos and eventually talked to a level 3 support person who essentially said this is the fault of the mobile (apple) OS. I explained that no other app acts this way. In fact the Spotify app will connect to the Sonos system and doesn’t have this issue. It really seems to be an issue with the Sonos mobile a

6 months ago

MT StudioContributor I

posted in Speakers

Era 300 speakers not playing sound on bluetooth

I have a pair of era 300 speakers. When i connect to them with bluetooth no sound comes out. Tried with several different devices both apple and android. You can see through the sonos app it shows connected on bluetooth. The sound is playing on my device. The speakers just wont relay the sound. They worked fine at the beginning. Then it got harder to get them to play. I would have to connect and reconnect. Then it would work again. Then it got worse. I had to repair them. Now no mater what i do the sound will not go through. Works fine on wifi but will not work on bluetooth at all. Tried with friends phones and same thing. They connect but will not play sound.

1 month ago

ZonssonContributor I

asked in Speakers

era 300 + sub gen3 connection to tv

How can I connect my stereoset era300 to tv and get dolby atmos sound or something else dolby sound? Bluetooth works nice with music but not tv sound. If I buy usb-c adapter, is that working for me?

6 months ago

BazzaParaContributor I

asked in Speakers

Sonos not working

Sonos Technical say my Vodafone router is incompatible with my Sonos system. I had the same problem with Virgin Media router. Anyone else with a 1000 pounds of kit useless.what can I do?

11 months ago

ValycContributor I

asked in Speakers

Not able to register One to my account

Hello,Since I could not access my 3 One speakers through the App, I decided to factory reset all speakers and also reset the app.But when I try to add the speakers again, it fails adding the speaker to my account. I have tried logging on to my account through a browser, and I can see all 3 speakers registered.So I guess I get the error in the app, because the speakers are already on my account.What to do? I can’t remove the speakers from my account.

1 year ago

Citizen SpaceyContributor I

posted in Speakers

Loud hum on sonos 5 when playing from a pre-amp turntable - part 2

If you’re experiencing a loud undulating hum coming out of your Sonos Five speaker which is connected via line-in cable to a turntable with a built-in pre-amp and is happening only when playing vinyl and is more noticeable in the run off of that vinyl, it’s because these two items should not be in such close proximity to each other and need to be separated by a distance of at least 2 feet apart to remedy that.This happened to me recently with my setup and I couldn’t understand why until I did a bit of research, not just here on this community but on other forums and sites such as reddit. What I learned was apparently the transformer and the emanating magnetic field in each item was causing a feedback loop when placed within a foot of each other and would increase whenever I would try to increase the volume settings using the Sonos app on my phone. Now that the increased separation has been implemented, no more hum and I can now initiate more volume and wow, the quality of sound is so m

1 year ago

claudleContributor I

asked in Speakers

chime sounds but no connection to app

Hello!I've reset all of my speakers due to intermittent connectivity issues.3 of 6 speakers won't connect to Sonos 1 app - Play 5 and 2, Play 1s.Each speaker plays the chime and each speaker flashes orange.Suggestions of how to resolve this would be very welcome.Thank you

1 year ago

Jonnydrama32Avid Contributor I

posted in Speakers

Nothing fixes intermittent cutting out

I read many threads on here about issues when various Sonos groups/speakers are played simultaneously. Everyone always says “it’s the network.” I had an older google mesh system putting out 100mb DL speeds and 10mb UL with a latency of about 25. Alas, because I listened to the people here, I bought a WiFi 6 eero mesh network thinking the community knew something I did not. The internet speeds went up to 250mb dl/10UL and 21 latency. But the problem didn’t go away. None of my other devices in the house have any glitching issues. I can stream UHD TV with no stuttering, but somehow my Playbar and two play:1s surrounds can’t keep a music signal going. I am at a loss and have spent so much money and time trying to fix this. I know people say to try unplugging the the Playbar, but yesterday the power in my house went out so all the Sonos devices automatically restarted. What could possibly be left?

4 months ago

Lenny91Contributor I

posted in Speakers

Apple TV 4k - Airplay Stops working

Dear Community,I have two Sonos 5 connected via Airplay to my Apple TV 4k. Initially everything worked. But now I noticed a very annoying Problem.Everytime I stream music via Apple Music or Spotify and stop it for some time (a few minutes or after Apple TV goes to sleep) and then press play again there is no music coming from the speakers. It seems like the Airplay connection goes to sleep and won’t wake up again. I have to reconnect the speakers.is this Problem known? And is there any solution for it?

2 years ago

petesotmusicContributor I

posted in Speakers

Sonos Play 3 and Play 5 (gen 1) keeps dropping out

As described, Sonos Play 3 and Play 5 keep dropping out. Music is pausing throughout the day. We are connected over wifi and using a very stable internet connection. I’ve run and sent a diagnostic. Confirmation number: 1633682018 Any help would be greatly appreciated, it’s definitely killing the mood at our busy cafe when the music keeps cutting out. Pete

3 years ago

AstigosContributor I

asked in Speakers

Sonos app constantly unable to find era 100

My sonos app constantly tells me that it is "Unable to connect to sonos. Let's fix it". This only hapoens with my Era 100, not the my Beam.The app then it sends me on a 5+ minute long wizard in which always ends with me having to reset my router before i can use sonos on my phone. Then in about 24 hours, or if I unplug the sonos to move to a different room, i have to do the entire thing over again for me to use it on my phone.I just reset my router about 5 hours before this post and it was working. Now my sonos app now says it cannot connect. How do I prevent this? What is breaking my connection?

4 months ago

Page 14 / 118

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login to the community

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.