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munich
Contributor I
March 29, 2023

Sonos Era 300 manufacturer defect

Hi @ All,

Yesterday I received my pair of Sonos Era 300 and after I installed them on the stands I immediately noticed that the build quality of both speakers is not what I expect from Sonos as it seems that the backplate is somehow not even installed on both of my speakers.

I googled it and it seems that this concert more people:

https://www.reddit.com/r/sonos/comments/1253qem/era_300_manufacturer_defect/

Can some Era 300 owners confirm that they also have this problem? 

 

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    25 replies

    Corry P
    Corry P
    Sonos Staff
    March 29, 2023

    Hi @munich 

    Welcome to the Sonos Community!

    This is also not what we would expect on your behalf. I encourage you to contact our technical support team regarding this issue as we will be happy to replace any such units. We will, as always, pay all shipping costs.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      munichAuthor
      Contributor I
      March 29, 2023

      Hi @Corry P 

      Thank you very much for your answer!

      I already chatted with your support and they told me to order new ones and send back the „defective“ ones as this seems to be the quickest solution.

        Musky75
        Contributor I
        March 30, 2023

        I noticed mine last night has really bad static pop sound. I tried everything at 1am. Reset, unplug, different apps to play the music through and still it continued. 

          Corry P
          Corry P
          Sonos Staff
          March 30, 2023

          Hi @Musky75 

          As a reset did not help, I recommend you also get in touch with our technical support team for assistance - we will happily replace the units for you after confirming the issue (it will save you some time/trouble if you can record a short video of the popping noise before getting in touch). Thank you.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
            jkopt
            Lyricist I
            April 1, 2023

            the static pop happened to my era 300 surrounds too. The amp in one is blown and seems to be a more common issue than not. I’m going to exchange or return at Best Buy and wait for the next manufacturing batch I guess. 

              Edwin_73
              Lyricist III
              April 10, 2023

              Same here! The static pop also is happening here with my both Era 300’s! Seems more people have this issue. Looks like a software issue (i hope). Very annoying I must say! Any fix for this? 

                BigTelHols
                Lyricist II
                April 10, 2023

                I noticed my Era 300's make the static popping noise, hear it when I first turn on the TV, when changing inputs and then randomly during playback.

                  ProfessorPeach
                  Enthusiast II
                  April 10, 2023

                  I noticed my Era 300's make the static popping noise, hear it when I first turn on the TV, when changing inputs and then randomly during playback.

                  Same experience. Would be nice to know what the problem is seeing as replacements have not fixed the issue for others in related threads.

                    Spacedams
                    Lyricist II
                    April 11, 2023

                    same problem as in this post : 

                     

                    Flare
                    Flare
                    Prominent Collaborator I
                    April 13, 2023

                    I noticed mine last night has really bad static pop sound. I tried everything at 1am. Reset, unplug, different apps to play the music through and still it continued. 

                    Please take a look at this post and perhaps you can try to see if its reproduceable consistently?

                     

                     

                    Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
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