Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 2,954 Topics
  • 15,169 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 19
  • 92
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 5
  • 6

2954 Topics

J
jprinContributor I
asked in Speakers

Arc setup

I have an arc, 2-sonos1’s, and mini sub. It was hooked to my tv, but I want to relocate everything a distance away and listen to only music.  Can I move everything and connect by wifi or bluetooth? I tried this, but my sonos app can not see the arc or sub.

10
J
2 months ago
S
scapingborgContributor I
posted in Speakers

USB-C to USB-C cable ?

Hello, I’ve recently bought an Era 100 and find it really disappointing that a USB-C to UBC-C connection is not considered as a possible line-in. This would definitely make sense since more and more phones just offer a USB-C connection without a 3,5 jack.

10
ratty
4 months ago
Ct_Pirate
Ct_PirateContributor I
asked in Speakers

Speaker and Room naming

Hi everyone,  I have a massed a bunch of speakers mainly SL1’s and a few ARC’s and subs. My question is naming the speakers and rooms. I have a room say “Garage” and in it is 4 SL1’s one each corner of the room and a sub and a arc.  How would you go about naming them all and setting up the room? I’m just getting confused a bit on the differences of the hierarchy.Then the subs seem to disappear from the main app is that because it’s already added to the room? Thanks in advance for any guidance.

10
Ct_Pirate
4 months ago
N
Nigel BradyContributor I
asked in Speakers

Upgrading from S1 to S2 with aged devices

hi there.I have a mixture of devices including older models of one, three and five.  Also a sound bar.  There are also some newer one’s.I have been avoiding upgrading as I am not sure all will continue to work as they do today.I get the pop up all the time, but ignore.BBC sounds has today stoped working and I am being told Must I upgrade and will my devices still work…any help appreciated, as they cost a lot of money and I don’t want to have to start to replace, when they are working perfectly.thanks in advance 

10
J
4 months ago
R
Russell999Contributor I
asked in Speakers

Era 300 Sonos 2 android app wont connect

The Sonos 2 app doesn't work - it won't connect to my speaker. My android Bluetooth is working and finds the speaker. It trys to connect by it fails with a message that says I have to use the Sonos 2 app. The Sonos 2 app can't find my product.Please helpThis is so frustratingThanksRuss

10
F
4 days ago
Z
ZW3Contributor I
asked in Speakers

Cox Wifi connection

Cox modem WiFi 2.4 or 5 do not connect to Sonos unless hardwired.  Never had a problem and spent 2 hrs with Sonos team with zero luck.  what can I do to get back wireless connection?  

10
Stanley_4
3 months ago
J
JazzNerdContributor I
asked in Speakers

Wired speakers cutting out

Our wired “dumb” speakers keep cutting out.  They are not wireless, they don’t have an IP address.  They are old fashioned speakers hard wired into the Connect Amp.  And they cut in and out repeatedly.I have read the forum answers relating to this issue with Sonos speakers but haven’t seen anything with dumb speakers.  I wouldn’t expect to get assistance from Sonos as they are not Sonos items.  But it’s incredibly annoying.

10
J
6 days ago
D
dtscullyContributor I
asked in Speakers

I cannot connect my Play 1's to new wifi - Please help!!

HiI have changed my wifi at home and I am going round in circles trying to connect my Sonos Speakers.I have a Sonos Beam and two Play 1’s that I use as surround speakers.I have tried to factory reset all of them. I think I have connected the Beam, but the Play 1’s just keep saying can’t connect. Seems to be I need to go back to S1, but S2 won’t let me do that, not that I really know what I am doing.Why is it this difficult?? Any help would be appreciated

10
D
2 months ago
D
Dusty1971Contributor I
asked in Speakers

Sonos network connection

Hi so I have an existing Sonos system in my house but have now an annex in garden that is out of range for my existing WiFi.  I have installed a Cat 5 data cable to a new router in the annex from my existing router In the house.  How do I make Sonos 1s work on the new network in the annex. I just keep getting network not found.  It’s like I need two apps   1 for the garden and 1 for the annex   How do I get round this. help appreciated  

9
C
3 years ago
T
tringlishunionContributor I
asked in Speakers

Major Issue with Sonos Performance

I need help with my Sonos which has been riddled with performance and reliability issues for as long as I can remember.Sonos issuesCannot connect to Sonos at all.App can connect but cannot access music servicesSpeakers/Rooms missing from app listI have a Samsung S9 and S10 and they can be next to one another on the same Wifi network and they have rooms on one phone but not the other and the other phone has the missing rooms from the other deviceWhen I do have audio playing it stops and startsApp connected and audio playing buy cannot add any additional roomsThe list of problems goes onMy system1 x Playbar in Kitchen1 x Sonos 5 Gen 1 Master bedroom1 x Sonos 3 Bedroom1 x Sonos 5 Dining Room1 x Sonos Amp with speaker in bathroom1 x Sonos 3 LoungeSky routerS1 App as I have 2 speakers not supported by S2I have called tech support twice but they were no help, the only advice is turn your router on and off, uninstall your Sonos app and re-install, remove a speaker from your network and re-con

9
T
3 years ago
S
ScottH8754Contributor I
asked in Speakers

One of my Sonos speakers is constantly disconnecting

I recently purchased two Sonos One speakers. They are both in the same in the same group in my family room. At first they both worked fine. After about a day, one of the speakers disconnected and Alexa said "I'm having trouble understanding right now". In the Sonos app under room settings, I saw "Family Room (L+?)". I unplugged both speakers and plugged them back in and they both worked fine again. Some more time passed and the same speaker disconnected again. This time I rebooted my router and unplugged the speakers. Afterwards, all was good for a couple days. However, I've gone through this same cycle several times now and continue to have a problem with the speaker disconnecting. Does anyone have any thoughts on what the problem may be?

9
pwt
4 years ago
J
julezeeContributor I
asked in Speakers

Play 1 unable to detect wireless network

I have a Play:1 that won’t connect via WiFi after it was unplugged for some timeI’m using an Orbi WiFi system that’s outputting both 2.4 & 5Ghz. I have one other Play:1 and 2 x Play:5 speakers and they all connect fine to the same network. If I plug the speaker into the Orbi base unit via ethernet, it works fine. As soon as I disconnect ethernet and try to connect via WiFi, it doesn’t detect the network. It recently updated its software when connected via ethernet. This speaker was connected to the same WiFi network OK a few weeks ago but now it won’t connect. I’ve done the factory reset and checked everything. The speaker gets recognised by SONOS and connects fine (with the chime etc) but at the point where its trying to connect to the WiFi network, it says it can’t find it. I located the speaker right next to the Orbi base unit. Still no joy. As soon as I connect it via ethernet to the same base unit, its fine Please help...this is driving me nuts! 

9
Corry P
2 years ago
B
BradoshiContributor I
asked in Speakers

No audio output when adding a room to a group

Good evening all,I'm literally at my wits end with my Sonos setup now, we have just upgraded our WiFi router which caused huge issues with out sonos setup. Thankfully this afternoon I have managed to get everything working as it was prior to the router change.  However my wife had just tried to play music in two room. She simply tried to add the Move into the main livingroom group so that the same music was playing throughout just as she has done 100s of times.The app shows the action was completed successfully and that the audio output is playing in both zones however its not. The music will play on whichever device you have as a primary source but the group being added just remains silent. We have reset everything but with no luck. Does anyone have any advice or ideas on what's causing the problem.  Thanks in advance 

9
J
1 year ago
L
LpramonjContributor I
asked in Speakers

Sonos Move + Vinyl

Setup: turntable w preamp(uturn) on a sonos five.  Have a beam and move as well. beam and five play great from all sources.Move works great with tv/spotify/etc.Move quality with line in from five(vinyl) is static and not acceptable for listening.tried compression and other settings, no change.very dissapointed - blaming the move. Anything im missing?  Internet fine, other speakers fine.its just move + vinyl.thx 

9
L
3 years ago
J
jeppesenContributor I
asked in Speakers

Play:1 is found in S1 but cannot pair

I have a Play:1 that cannot pair with my S1 system. I have tried to factory reset and it responds in the correct way ending with a flashing green LED.I can then start the pairing in the S1 controller - the speaker is found and makes the paring sound after pressing Play/Pause + Vol+Then it starts flashing amber for about 20 seconds and then goes to solid amber. It stays there for some minutes during which the Controller times out and says “Not connected”. Eventually the LED goes back to flashing green. I have tried the “alternative setup” using a ethernet cable - same behaviour.Has anyone seen this before and is the a known fix?

9
Corry P
1 year ago
D
Dale1980Contributor I
asked in Speakers

Speakers won’t configure

Setup is 2x play:5 Gen2’s and a Sub Gen2. System is named “living room” and used to stream music from Spotify.  Since updating to the new S2 app, when I went directly into Spotify app as normal the living room was missing from devices to play through. So I went into the sonos app to find the right speaker was showing “not configured”.  I tried following the app in find missing devices but it wouldn’t sort the issue. Tried rebooting the full system, also the WiFi rooter but still not working.  I have now done a full factory reset on both play:5’s and the sub. When I set the first speaker up there is no problem, when I go to set the second speaker up I had a problem trying to get it to stereo pair, it eventually did but then immediately says it’s not configured. The sub says not configured but I’m presuming that’s because I don’t have a stereo pair? I’m loosing the will, any help would be appreciated.    Regards Dale

9
Paul A
3 years ago
A
AndreasMorContributor I
asked in Speakers

How to group 4 Sonos One SL into one (not a group)

Hey there,I have ten speakers (Sonos One SL) in my company.They work really well and I am pleased with the sound quality.I do have one thing I cannot seem to find: I want to ‘group’ 4 speakers, located in our showroom, into one, so that I can change the volume for those speakers using just one slider, instead of using 4 sliders…I have already grouped them together into one group, but that doesn’t work.Is this possible?Screenshots to state the problem: https://imgur.com/a/sUkQWfC  (4 pictures) Thanks!!

9
106rallye
3 years ago
B
BD1986Contributor I
asked in Speakers

Speakers playing different music problem

Hi everyone I've had endless issues with my 3 Sonos One's and 1 x One SL that I have set up in my gym studio. They keep dropping out and unsyncing. I've tried improving the WiFi, reconnecting them all multiple times, installing the Sonos Boost and reconnecting them all to that. I am STILL having issues with one of the speakers inexplicably playing different music to the other 3. Coincidentally it happens to the the SL which is the odd one out although I don't think this is a contributing factor. I cannot explain it and don't understand how or why it randomly starts playing different music. We use one single phone to operate the system and play music from the Sonos app. How or why is this happening and what can I do to stop it???

9
Airgetlam
1 year ago
S
stef1324Contributor I
posted in Speakers

Airplay 2 not working on sonos play:5

I have the Sonos Play:5 (Gen 2), Now airplay 1 is an option  but airplay 2 does not seem to show up. I know this because the white circle is not visible next to the speakers name on the airplay dropdown menu. (and songs take forever to load). The speaker is on the latest update. and so are the devices connected to it, aswell as my Wi-Fi working perfectly fine. I dont know what to do, all my other speakers work perfectly fine with airplay 2. Please help! :)Thanks

9
Ken_Griffiths
1 year ago
L
LaxenContributor I
asked in Speakers

Pairing two Sonos One SL

I have two units (Sonos One SL) but I cannot pair them for stereo.The models are:S/N: 38-42-0B-16-CD-32:G OS:S2 version 14.19.1S/N:  54-2A-1B-C4-6E-CE:c OS: S2 version 14.19.1I can only chose one speaker at the time. The speakers have a few years in difference.

9
L
1 year ago
L
leomar49Contributor I
asked in Speakers

Play:3 problem WiFi.

Hello, I have 1 Sonos one en 2 play:3work well since at least one year.Recently, one of my play:3 is invisible in Sonos app, and doesn’t work, when I listen some music!If a put an Ethernet cable on my play:3, I can see it an used it in Sonos!Can you help me?Anthony   

9
Simon B
3 years ago
T
TPorterfieldContributor I
posted in Speakers

Apple AirPlay

I purchase a new Sonos One SL to add to an additional Sonos One SL. My existing One SL connects via Airplay just fine to all my Apple Devices. The new One SL will not connect to any of them. How can this be fixed?

9
T
1 year ago
J
jrobertsz366Contributor I
asked in Speakers

Why is your s/w so bad?

Why is your s/w so bad?  I have 3 sonos1.  I just bought 3 sonos sl.  I connected one of the sonos sl and now I don’t see the sonos 1 on my app on my iphone.  I just see the new sonos sl.  what happened to the other 3 sonos 1 and why I cannot see them?  Also, I have the reverse problem on my mac, where I see the sonos 1 devices but not the new sonos sl device.  Fix this **stuff**!  Who has the time to trouble shoot your crappy s/w after paying premium price for these devices?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

9
buzz
1 year ago
W
whydoesitsuckallofasuddenContributor I
asked in Speakers

Sonos speakers randomly disconnect

Ever since the recent update about 2-3 weeks ago, my five play:1 speakers keep randomly disconnecting.  Usually reseting my wifi works, but I’ll still need to factory reset one or two speakers.  This is both annoying and not viable as i need a 12 foot ladder to reach 2 of the speakers.I’ve unplugged the speakers, reset wifi, and restarted the speakers.  Ive factory reset every one of them.  the issue persists.  We’ve had them working without an issue for 2 years until this recent update.   In those 2 years, the speakers have not moved an inch and the wifi has not moved or changed.I’m beyond fed up with this system now.  This is in a restaurant setting, so when they disconnect my dining room goes silent, which is a huge problem.Last little weird piece is when the speakers go down, my sonos app and desktop app can see spotify and the speakers but i get an error when they try to connect.  when that happens, i can’t submit a diagnostic.The most recent successful diagnostic while this probl

9
Airgetlam
2 years ago
N
noddynoddyContributor I
asked in Speakers

Sonos Play:1s killing internet connection

Hello, I have two Sonos Play:1s in the same room and paired for left and right play. I control them using the S2 iPhone app. Other details:Version: 14.20.1 (build 70436090)Hardware Version: 1.8.3.7-2.0Series ID: A101Since changing wifi router they will play a few songs for roughly ten/fifteen minutes and then stop. When the music stops, the entire network no longer has internet connectivity. All wireless and wired products stay connected to the network but can no longer access the internet. To resolve I have to restart my router. Does anybody have any solutions? The behaviour means I have stopped using my Sonos system which is really frustrating. Thank you in advance!

9
H
6 months ago
Terms & ConditionsCookie settings