Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2941 Topics

A
Amd26Contributor I
posted in Speakers

sonos losing connection, mesh solution?

I had problem with my Sonos app losing connection with all speakers every few days. Had to go through the reconnection including switching off router multiple times to find them again. I have a playbar , subwoofer, play 3 and play 1.  I had a Google mesh with Virgin router in modem mode but changed to TP-Link Deco 6e thinking it would improve but it got worse.i tried all solutions on the forum, turned off guest network, turned off 5g , wired playbar direct to the primary router and spent 2.5 hours on the phone with support. These led only to brief connections. I then moved my primary Deco6e router 4 metres away  from the playbar and have now had no lost connections for 4 weeks. I would suggest trying this simple solution before the other more technical answers. Seems that interference was the main issue.  

1
Sotiris C.
2 months ago
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VelContributor I
asked in Speakers

Sonos Era 100 line-in with pc issues

Hey all, I have a new Sonos era 100 that I am trying to use as a pc speaker via line in. I purchased the sonos usb-c to 3.5mm line in adapter and a 3.5mm cables to my pc’s line out port. The pc does recognize the port, the sonos era has been set to line in and fully updated, however no sound just a buzzing sound. I have tried another audio cable but same result. Any clue what could be wrong? Defective unit? Bluetooth works fine tho!

1
Airgetlam
2 months ago
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HairbyNicoleContributor I
asked in Speakers

Unable to connect Sonos One to Wifi Group or App

We have two Sonos One SL speakers in our salon which we’ve had for nearly 3 years now. Both are on wall brackets set high up. We recently had some bad storms which knocked out power for a few hours. Since then, I have been unable to get the speakers working. I have followed all the recommended steps including restarting the router, factory reset of the speakers, uninstalling the app and even setting up a new group. When I factory reset the speakers, the app finds them and takes me through all the setup. Once it says it’s added the speakers, I look but no speakers and the app is suddenly unable to find them. Once or twice it’s found the speakers but says they are not registered and wants to take me through the factory reset process again.What am I doing wrong? They used to work fine, now they either don’t recognise the wifi group or the app or both.

3
Jamie A
2 months ago
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venksvContributor II
asked in Speakers

Trueplay Tuning issues.

Hi - my setup has an Arc, Subwoofer and 2 era300s as surrounds. I’m trying to do a trueplay tuning but keep getting an error saying there is interference, reduce noise and try again. I can confirm there is very minimal external noise - I’m the only one in the room, fan and AC are off, nothing else playing. Have tried it multiple times but keep getting the same error. I’m running an iPhone 12 Pro Max running iOS 17.3, Sonos app v15.11. I have also shutdown all other apps and don’t have any speakers/headset connected via Bluetooth. Microphone is active on the Arc and era300s.Any help would be appreciated! Thanks,Venky. 

3
Airgetlam
2 months ago
J
JonashagelinContributor I
asked in Speakers

my Port changes back room

Hi!I’ve a Sonos Port in our system and it will not save the room it’s allocated to. After a day or so it’s back to the old room in the settings. Anyone have had the same issue?

3
J
2 months ago
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davidindublinContributor I
asked in Speakers

IKEA Symfonisk Not Working

All of a sudden my IKEA Symnofisk no longer works - I cannot use AIRPLAY to hear music thru the speaker.It worked fine for several months before this.  I have tried unplugging, forgetting the device on network, reconfiguring it.Whats wrong? 

1
Airgetlam
2 months ago
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DenzeriniContributor I
posted in Speakers

The advantages of two Sonos subs versus one?

Does it really make a significant enough difference to add a second Sonos sub instead of just having a single sub? I’ve heard conflicting comments from hi-fi oriented friends posting here to get the viewpoint of those most experienced.

14
AjTrek1
2 months ago
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DavonavoContributor I
posted in Speakers

select Sonos 1 speaker on network

Can't select room with speaker 

4
106rallye
2 months ago
A
ACNTrending Lyricist I
asked in Speakers

Play:1 won't stay connected in Sonos App, but DOES stay in Spotify

I have multiple sonos speakers throughout my house.  I have one speaker, a Play:1, that oddly has been giving me fits lately.  About 75% of the time, in the SONOS app, the speaker doesn’t show up anymore.  HOWEVER, the speaker Does show up when I access my speakers via the spotify app.  More so, I am able to play music on this speaker when I access it via spotify. Unplugging and plugging back in does temporarily fix the issue, however, the speaker is really high on a shelf so requires a ladder to do so.   Additionally, after a day or two, it pops back “offline” again.  There are also times when the speaker may have been offline yesterday, but now today, it is showing back up.  Its really weird.  We have many of the exact same model Play:1 speakers throughout the house, and this is the only one giving troubles…..and oddly enough is the speaker we want to use the most. 

5
A
2 months ago
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david tost 234Contributor I
asked in Speakers

Sonos 100 connection

Hi. I can’t connect my Sonos 100 to internet… I’m live in residence… I bring Sonos to store to check what’s happening… there everything fine… here in residence I can’t connect.

6
D
2 months ago
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SamSueContributor I
asked in Speakers

Era 300 - Music playing in Background is interrupted when I open website with video content.

Hallo,I'm using the Era 300 via Bluetooth with my MacBook Pro. When I open a website that contains a video, even on Amazon where a product has a video showing how it works, the music that is playing in Background stops for 2 seconds.  

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S
2 months ago
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Mdnbee3Contributor I
asked in Speakers

cant find the "more" button

I  am trying to link my sonos one with google or alexa and can not get it to work.Below is the latest message I  am getting.  Please can someone tell me where on the sonos app I find the “more" button or the settings button….. Update I have found the account settings, but can't see how to link speakers to my email address.... Thanks Register your speakersYou need to link speakers to your emailaddress Sonos account before you can add this skill.Open the Sonos app on a mobile device, and go to More > Settings > Account Settings. (If you don't see Sonos Account, your Sonos system needs an update.) 

6
L
2 months ago
A
ArchgroupContributor I
posted in Speakers

Number of Speakers in a Room?

Do I need more than one speaker in a room for the best sound experience?

7
buzz
2 months ago
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Dave.JamesContributor I
posted in Speakers

Sonos Play 5 with Denon CD Player poor audio

I have been running a Project turntable to a Sonos Play 5 via line in successfully for several years now. I recently picked up a second hand Denon DN-C615 CD Player. I have tried connecting via Analogue Out (Red and White) into the Sonos 5 via line in. It plays and has volume fine, but the sound is very twangy (sorry no other way I can think to describe it)Wondering if I need an Amp or some other sort of intermediary?Any assistance greatly appreciated. 

3
Airgetlam
2 months ago
D
DavonavoContributor I
asked in Speakers

add new speaker to existing system

Config

2
D
2 months ago
M
MedmannContributor I
posted in Speakers

S2 speakers not playing with sound bar

I cannot get the speakers to play with the sound bar while watching tvafter moving to another state

5
controlav
2 months ago
M
MLN72Contributor I
asked in Speakers

Making a second location

HI,I am looking to move or transfer a set of Ones to another location where they can be accessed by multiple people via Bluetooth or even if they have to download the Sonos app, and/or add it to their on system as a separate location if that’s possible.  Obviously looking for the easiest way.  What I am doing is taking the Ones to my martial arts studio in hoping to have multiple use them.  I’m not concerned if any services are carried over.  Is it easier to transfer the speakers to a new account and have people logged into that account via the app? I’ve seen numerous responses but, it still leaves me at a loss.  This is the breakdown of what I am trying to accomplish.*Setup a new or separate  system at the studio.*Have the ability for  multiple people use it via Bluetooth or app. Thanks in advance,Mark

4
M
2 months ago
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ValerioVContributor I
asked in Speakers

BT Smart Hub 2 Jan 2024 connection problems

Hi all, I have a Sonos play:5 Gen 1 and I cannot connect it to the BT Smart hub 2 (2024). I have spent an entire day with the BT support service and tried all options - I switched off the 5Ghz, I also tried the Mode 2 and 3 - but nothing worked. When I go through the network installation, after adding the network password, the process fails. I have many Amazon echo pop also connected to the hub and not sure this could be a problem? I also tried to do the network installation with all devices switched off apart from my laptop and phone. Still did not work. Any idea why this is happening? With the Virgin media hub everything was fine

2
V
2 months ago
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mag7417Contributor I
asked in Speakers

Adding speaker (for music) to a TV system

Hi, I have a system set up called ‘living room’ with an arc, a sub and two ones. It works great with the TV and i am happy with that. The thing is… I want the same music played in my entire apartment. For that I would need another one or two. Can this be done? Should/can I use the current set-up as is and then create a new one named, say, 'apartment’ for when I play music? That is. When I watch TV I want to use the two ones for the surround sound and when playing music in the apartment I want to use the two from the ‘living room’ with the others in the apartment.  Or… what can be done? 😅

6
N
2 months ago
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gduncan4Contributor I
asked in Speakers

play 5 and playbar out of sync

my gen 2 play 5, linked to my gen 1 playbar, have recently been having syncronisation/delay issues and it’s more scary than ever when listening to Radiohead 😁 Seriously, why is this happening and how can i get them back in sync?

2
G
2 months ago
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Ddbrad60Contributor II
posted in Speakers

Low volume on line into Era 100

I’m using an android phone connected line in on my Era 100 and the volume is very low. I have it set to 10 (max) on the line in settings, which is only slightly better than the lowest settings. I’ve tried different cables between the Sonos line in adapter and the highly rated USB C-to-3.5mm DAC adapter plugged into my phone with the same results. The volume at 100 sounds like 20 over wifi. Any help would be most appreciated.

5
D
2 months ago
A
AbulafiaContributor I
posted in Speakers

power passthrough cable?

https://support.sonos.com/en-ca/article/set-up-your-symfonisk-speaker references a “power passthrough cable” but doesn’t provide any details. I don’t think it was included in box. Where would I get one and what would I ask?I wanted to use it to power one Symfonisk speaker from the other.

11
A
2 months ago
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MasterTrollAvid Contributor I
posted in Speakers

Sonos Beam 2 audio blips in forced atmos in windowss with LGC9

Not sure what's the deal here. I have dolby Atmos for home theater enabled. If I select any other settings, no issue.

5
M
3 months ago
Lifeisgood2024
Lifeisgood2024Contributor I
asked in Speakers

S2 speaker volume

recently i was listening to my S2 speakers.  Sometimes i use the voice feature to raise or lower volume.  Well, today i tried to increase volume, all of a sudden the speakers were wide open.  i immediately unplugged unit... could i have damaged my speaker??  it still sounds good, wondering it i could have damaged speaker

2
N
3 months ago
K
KaveTrending Lyricist I
asked in Speakers

About to leave sonos

We have been using Sonos for 8 years now. We started with Play 1 and Play 5. At the moment we have about 10 Sonos devices, Move and play one mostly. Last year has been awful, disconnects, app wont see all devices etc. For the last two months it seems updates fails and need to be tried three to four times before they applies. We have a solid Wifi with two Unifi APs. Three sonos play one are connected using ethernet, rest is wifi.Any idea before I replace it with something else?

7
Stanley_4
1 month ago
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