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Volume resetting to 0

  • 24 June 2024
  • 6 replies
  • 216 views

Over the last 4-5 days, speakers have randomly been resetting the volume to 0, causing the green light to display on the speaker.  In over a decade of using sonos, I have never seen this.

 

Has anyone else seen this?  I’m wondering whether it’s to do with the new app given the number of bugs present?

6 replies

Same for us.  We have a play:1 a one and two one sl. While sound is playing they will randomly set their volumes to zero. 
doesn’t matter what it playing or when. So far seems random. 
I’ve tried to restart all the devices but that didn’t help. I was searching to see if anyone else had a problem and found your question. Hopefully someone can find an answer for us. 

i had the same happen to a sonos move, grouped with a sonos sl.

the moved was suddenly on volume 0 with the green light

Userlevel 3
Badge +4

Still happening at random times.  I’m convinced it’s the app “resetting” and sending a “volume = 0” to the speakers

Userlevel 7
Badge +10

Still happening at random times.  I’m convinced it’s the app “resetting” and sending a “volume = 0” to the speakers

The moderators asked in a similar thread for diagnostics to be collected when this happens. 

Userlevel 5
Badge +5

Here are some related thread

 

Userlevel 3
Badge +4

Heartwarming to know that sonos are working on a fix, shame there’s no ETA.

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