Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 3,290 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3290 Topics

E
Enty64Contributor I
asked in Speakers

Play:3 and connect:amp not recognised

Helloi have two play:3 and two connect:amp non of which are recognised by the app. I have done factory resets and connected by Ethernet etc but the app doesn’t see them.i also have a move and a roam which are ok, so it seems to me as though the age of the products has something to do with it.please advise.

0
E
10 days ago
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HoutduifContributor I
asked in Speakers

sonos app crashing when adding sub

So with the new app, i lost my whole system. I managed to add everything again except for the Sub. The app recognizes it on the network but crashes after 2 seconds when trying to add it, already factory resetted it. What to do?  

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J
22 minutes ago
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Marcus EContributor I
asked in Speakers

cant connect speakers or update app

I went through the set up process of adding a new speaker (the first button in the app to add a speaker) the arc from Costco. It connects and then says at the end it may not appear in the system settings and to unplug and replying it in. That doesn’t work. I then clicked connect to existing system and it scans my WiFi connects to the system i set up but then says I need to do a software update (not iOS) to use the speaker.  it takes me to a screen with start update, brings the pop up log in page and I try to sign in. I do (even though I’m signed into the app already) and then it crashes I try again and immediately crashes without letting me type like the first time. Then says to sign in as the system owner but there is no log in now. I can only exit this loop by reinstalling the app or restarting my phone but then it just repeats itself over again.  I think this might be a new app issue as I’ve heard the new Sonos app update sucks from a UI perspective 

3
M
10 days ago
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Red1esqContributor I
asked in Speakers

Can’t Add Play:1 to my account

Hi,I searched around, and googled the error messages I have, but am having no luck.  Perhaps as this is an older device, the answers are harder to find.  Anyway, see if anyone can help…I recently moved and setting up a Play:1 in my new home. All other Sonos speakers set up correctly, except this Play:1. I did a hardware reset. Still setup failed. I did a hardware reset in the end. Still setup failed.  The error message says "There was a problem linking your Play:1 to your account", no reason or details given for fail. I logged out of Sonos app and logged back in.  Have u plugged the device and did a reset.  Nothing works. The Play:1 is shown in System/Products as "Not registered". Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”.  When I hit the “Continue” link, the Sonos app crashes.  I have to reopen the app.  I try same and it crashes.  At this point I cannot move forward with trying to register the Play:1 to my account.  

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J
15 hours ago
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TreyB3Contributor I
asked in Speakers

factory reset on pair of Sonos One (Gen 2)

I moved my pair of speakers from one house to another so to add them to my existing system. As they were set up previously the app says I need to do a factory reset. I have tried to do this multiple times with no luck. Why can’t I get the factory reset to work?

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10 days ago
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travis.barkelContributor I
asked in Speakers

New App bricked my Sonos systems

I am stuck in a loop where it tells me I need to update my system, I click update, it spins, takes me back to a page that system my system needs to be updated and the loop continues.  Haven’t been able to use my Sonos systems in 2 days.

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T
10 days ago
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RdListener2Contributor I
asked in Speakers

Sonos One (gen2) won't link to account during setup

During the setup, after selecting the room the linking to account keeps failing.I hear the audible PIN and press the button in the back, but it still keeps failing.I have tried all the usual drill steps of restarting phone, router, hard reset the Sonos one, removing and reinstalling app, using another phone and such. I have also connected it directly to router via ethernet. Still no luck. I have 5 other sonos products (including one gen2) that are on my wifi network and working fine which makes me think that the wifi network itself is not an issue and I set one other device up as recently as 5 days ago. 

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U
3 days ago
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fantastrickContributor I
asked in Speakers

Symfonisk bookshelf not registered

Hi, bought a Symfonisk Booshelf today. Wanted to add it to the excisting Sonos Network with a Symfonisk lamp and a One. It doesn’t want to.The speakers I had are in the list, the Symfonisk bookshelf is found. When adding I go through the works and when it comes to adding the speaker to the account the error pops up.  “Not able to register bookshelf” when i press SOLVE it takes me to the motion of pressing some buttons but still it is not added.Does anyone have a clue how I can fix this? After a few hours I am still flabbergasted. ps. When using Spotify the speaker is found and I can stream to it.  ppss Yes I did a factory reset about 7 times ;)

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L
8 days ago
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KopparpungContributor I
asked in Speakers

Problems after new update

Have not been able to use my Beam at all after last update. After a factory reset I was able to connect but the system demanded an update and it told me to log in using a system account. I only have one account created. Getting very frustrated after having to spend countless hours on this. Did a factory reset again but am not able to connect at all

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J
5 days ago
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NamibGuyContributor I
asked in Speakers

ERA100 drops wifi and needs power cycle to restart

My ERA100 is no longer connected.  Not connected to app.  No response from Alexa.If I power cycle the unit (unplug, wait a bit, plug back in) it works fine.This has happened several times over the past few week.  What's the problem here?

0
N
10 days ago
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jonathanburkettContributor I
asked in Speakers

Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room. Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails. I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait. Really hoping someone has a suggestion or maybe has gone through similar and had success. 

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A
2 hours ago
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MW72Contributor I
asked in Speakers

the sonos app update

All my speakers will not connect anymore.My speakers will not be added to my account.Why?

0
M
10 days ago
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LongWhiteCloudyContributor I
asked in Speakers

cant connect sonos one to my existing system

I am trying to connect a used Sonos one to my Sonos system I can see it on the app (I have the new just released 2024 app) and it makes all the right noises and everything works even assigning the speaker to a room until registering when it says:There was a problem adding your Sonos One to your system. Try again laterSonos one is not registered I’ve rebooted the Sonos one, rebooted the router, turned my iPhone on and off, then factory reset the Sonos one and even connected with an Ethernet cable to the router but it always stalls at the same point - it takes an age ‘Linking your Sonos one to your account’ then always the same result: There was a problem adding your Sonos One to your system. Try again laterVery much appreciate any help   

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7 days ago
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EnzooooooContributor I
asked in Speakers

supprimer un produit

Bonjour, j'ai acheté 2 enceintes, dont une était destiné à quelqu'un d'autres.J'ai voulu la tester en créant un compte pour les 2 enceintes.Cependant je voudrai supprimer l'enceinte "cadre SYNFONISK" pour que l'autre personne puisse la récupérer et l'utiliser sans moiCependant je ne vois aucun endroit où supprimer l'enceinte de mon système.Comment faire ? Moderator edit:Google Translate- Hello, I bought 2 speakers, one of which was intended for someone else.I wanted to test it by creating an account for the 2 speakers.However, I would like to remove the "SYNFONISK frame" speaker so that the other person can recover it and use it without meHowever I don't see anywhere to remove the speaker from my system.How to do ?

0
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10 days ago
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Rogey_23Contributor I
asked in Speakers

Alarm

I used to adjust my alarm weekly if not multiple times a week with my fluctuating work schedule. I know with the upgrade the alarm function was removed. However, my previous sonos alarm keeps going off every morning and now I can't edit or cancel it. I can no longer sleep in on my days off!!! Help! How do it get this fixed?!?

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Corry P
10 days ago
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Graybenz24Contributor I
asked in Speakers

not registering issue for adding equipment

Via updated app-For those getting stuck adding equipment to an existing system and having the equipment not register. A work around is to transfer ownership, use your current account for the from and to.  Under the cog wheel (settings), manage, transfer ownership.  Hope this saves you hours. Hours that wish I had back.  

1
K
11 days ago
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AlwenluniContributor I
asked in Speakers

arc connection issue

I can not re connect my Arc

0
A
11 days ago
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CCC1Contributor I
posted in Speakers

New App appears to be problematic

Just installed the updated/new app and my ARC and app no longer work. 

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11 days ago
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HighvoltageguyContributor I
asked in Speakers

Sonos Not Playing AppleMusic Songs

Downloaded the new Sonos App and went to play songs from Apple music through Sonos. Before the update, I would use the Sonos app and pic a song from my list, and Sonos would start playing. I'd go into the que and see EVERY song I have on Apple in the que and I would have Sonos shuffle. Why is this no longer an option?Now I pick a song from the list and it just adds that one song to the que. I want Sonos to play/run through my entire Apple song list. Has this option been removed? 

0
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11 days ago
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CDCMContributor I
asked in Speakers

new app not connecting to television

We did the new app install, we are unable to connect to television. When it appears we’ve connected, there is no sound coming from speakers. We use three different, I’m not sure if they’re call receivers or amps, with prior app we could play Spotify out of one and the TV out of others at same time. Now it appears everything loops back to music. Did the 75 minute wait for the 5 minute call that said “issue has been noted and forwarded”. Any suggestions?

0
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11 days ago
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MoonflyerusContributor I
asked in Speakers

Sonos Ray - unable to register device to my account

I have been using Sonos for several years. I have a play and a one SL. I just bought a Sonos Ray. I went to install it yesterday and the app prompted me to download an update. I did that and the Sonos is coming up in the Sonos app. But when I go through the steps to register it, it’s saying that it can’t register to my account I have, checked that it is on the same Wi-Fi account that my other devices are on and my other devices are still working. But I still can’t register the device. I gave it 24 hours and tried again and it won’t register. I have tried to call helpdesk, but it’s a 70 minute wait both times I’ve tried , does anyone know how to get it registered? I’ve rebooted and I’ve reset factory settings before and rebooted Wi-Fi. Also tried ethernet cable. Any help would be appreciated. 

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8 days ago
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PotemkinMcNastyEnthusiast II
posted in Speakers

found a workaround for the problem caused by new Sonos controller app when adding a new speaker

Trying to add a new speaker to an existing Sonos system doesn’t work with the new Sonos controller on iOS.There is a way to workaround this.Firstly, in the controller try to add the new speaker as usual.  You will get so far and the app will keep crashing.   You’re probably getting an error like this: Secondly, you need to go into the controller app and choose to transfer ownership of the system (settings/manage/transfer system ownership), putting in your account as both old and new owners. All speakers including the one that you tried to add unsuccessfully will now transfer to your account and work perfectly. 

19
D
2 days ago
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Griffin DAContributor I
asked in Speakers

product registration

We have a Sonos system with four One SL. We have been experiencing lots of trouble with our system. Today after rebooting,  he king for updates and several hours dedicated to this we finally have three of our speakers working. The last one has to be factory reset and added.  When we added it to the system the name “Looksey” we had given the speaker was found and the speaker added. Yet it has an error message that the product isn’t registered. The link to “fix it” does not respond in any way. 

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11 days ago
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Capt.MikeBContributor I
asked in Speakers

2nd hand Beam Gen2 can not get registered

Hey fellow Sonos fans!Got myself a 2nd gen Beam from someone on the web, was factory reset, connected it when home and started the process to add to my home system and it goes as far as adding it to a room but saying that it can't be used until it gets registered - which it continuously fails to do.Tried wifi, ethernet, no difference - actually no, there is a difference, when trying with ethernet, the chime with pin is not audible; when trying on wifi, it is but doesn't work. go figure - any help is appreciated as I'd hate to learn i got an expensive paper weight :(if this helps:Sonos OS: S2Version: 16.1.1 (build 78152020)Hardware Version: 1.35.1.6-2.1Series ID: A200Best,

9
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2 days ago
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Captain GoadContributor I
asked in Speakers

latest app update

Installed the latest update more nothing works. Wasted hours on this. Any ideas?

1
Bumper
11 days ago
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