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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3194 Topics

M
Monty42Contributor I
asked in Speakers

Sonos not playing ABC News Radio station not playing

I get an error when trying to play the ABC News Radio station. It worked fine in the past and other ABC stations still play. I've tried accessing the station directly through Sonos Radio and via TuneIn radio but no luck. The error says that the station is no longer available. I checked the ABC website and a recent post shows that they have responded to similar questions and do not know of any reason.

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Airgetlam
4 months ago
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editgodlasTrending Lyricist I
asked in Speakers

soundbar cuts out

Hi everyone, So I have a soundbar with Sub and surrounds in my living room and multiple different Sonos speakers of different generations throughout the rest of my house.  For some reason the living room audio cuts in and out randomly when I’m trying to play music throughout the whole home (it never does it when I’m watching TV and it’s just in the living room).  I have a mesh NetGear router and 2 extenders and the whole house is wired with cat6.  Recently, I tried to change  the configuration of my Living Room by connecting via ethernet but when I then tried to connect the other speakers throughout the house the Sonos app gave me an error, saying It wasn’t possible because of the extenders, which is odd as it’s all one and the same network if you know what I mean. Any thoughts on how to fix this ? guy

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E
4 months ago
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Jonnydrama32Avid Contributor I
posted in Speakers

Nothing fixes intermittent cutting out

I read many threads on here about issues when various Sonos groups/speakers are played simultaneously. Everyone always says “it’s the network.” I had an older google mesh system putting out 100mb DL speeds and 10mb UL with a latency of about 25. Alas, because I listened to the people here, I bought a WiFi 6 eero mesh network thinking the community knew something I did not. The internet speeds went up to 250mb dl/10UL and 21 latency. But the problem didn’t go away. None of my other devices in the house have any glitching issues. I can stream UHD TV with no stuttering, but somehow my Playbar and two play:1s surrounds can’t keep a music signal going. I am at a loss and have spent so much money and time trying to fix this. I know people say to try unplugging the the Playbar, but yesterday the power in my house went out so all the Sonos devices automatically restarted.  What could possibly be left?

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Jamie A
5 months ago
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WGHContributor I
posted in Speakers

Error message reads Sonos is on a different network

Trying to install (2) One SL and (3) Roam speakers in a new office (stand alone building). The Sonos App locates all 5 speakers, and with each speaker it gives me a message saying that my phone is on a different network and to finish the setup in the systems tab. I have contacted Sonos support, sent multiple diagnostic reports, factory reset all speakers, the app, plugged speakers directly into the router and contacted the network provider that provides support for my wifi. I turned off the 5g to force everything onto 2.4. I tried a different phone and bought a new tablet. The Sonos App will not hook to any speakers. I have all Andriod products. From what I have read this seems to be a common problem with Sonos. Has anyone found a fix or work around? 

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D
11 months ago
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TNPAPAContributor I
asked in Speakers

Wifi interference question

I am about to purchase an ARC and subwoofer but want to be sure of something.  I currently use a soundbar system from Samsung that connects to the subwoofer and rears on Samsung created 5.8ghz WiFi channel 165.    This worked great for a few years until we moved to a new house with many other homes saturating the upper WiFi channels of 161 and higher, causing the subwoofer and rears to cut out or make noise.If I am reading the SONOS info correctly, as long as I don't connect the ARC by ethernet to my home network the ARC and the subwoofer will connect to my existing home WiFi network and send the sound through that. If I use the ethernet, then it will turn on SonosNet and create its own WiFi which could run into the same interference as the Samsung system I own.  Am I understanding this correctly? I have an ASUS mesh WiFi network with ethernet backhaul. Signal in my home is rock solid in all areas. 

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ratty
9 months ago
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Sonos has no customer serviceContributor I
posted in Speakers

Sonos Wifi switching capabilities are ridiculous

Changed internet providers.  Old wifi equipment is gone, of course, yet after the fact, Sonos instructs me to have both my device/app and the Sonos system on the same network or you can’t switch to the new network.  Did anyone at Sonos think this through?  And it is the weekend, so no phone assistance from Sonos.  Time for this brand to get past 1995 technology.  Do we really have to reboot Sonos to switch wifi, nobody, but nobody else requires this.  Why did I purchase this system (not the first time I’ve thought it was a mistake) 

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106rallye
11 months ago
A
andasanasContributor I
posted in Speakers

6,000 sqf, 4 "rooms", 1 system

hey there,6,000 yoga studio running speakers in 4 rooms on one network.the front 2 rooms are on the home router, the back 2 rooms are on an extender.were having issues with the back two rooms dropping out-specifically one of the rooms (called jade studio) more than the other (called marble studio).we’ve added the extender for jade and marble which made it a bit better but some of our yoga instructors are still reporting problems.  we have both iphone and andriod users and it doesn’t seem to matter. further most of them are airplaying right through spotify.i’ve looked for anything that could cause wifi interference and dont notice anything obvious. there are metal beams and our heating panels are metal but this same set up exists at the front with no issues. help?? thanks in advance for any insight!

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A
6 months ago
F
FredArnoldContributor I
posted in Speakers

Sonos One : more than two ?

Hey   I have 2 Sonos One (and really enjoy it)  But the room as a weird space, and I’m thinking to add a third one. Is it possible ? Can I had a Sonos One SL to my 2 Sonos One ? (or does it have to be a Sonos One ?)

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Airgetlam
5 months ago
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XilinContributor I
asked in Speakers

Sonos One - Losing sound and unresponsive when using music services over wi-fi

Hey all,  I’m encountering an issue with my Sonos One that’s driving me crazy and I feel like I tried everything, so I’m looking for help at this point.  I have two ‘rooms’ setup:The main setup with an Arc, Sub, two rear Play:1s that’s working perfectly - we’ll call this the Arc group A solo Sonos One that we bought around 2018 and has been used for ambiental music, especially at night on Sonos Radio.  Everything has been working perfectly until recently and we’ve been adding/upgrading Sonos products in our system since we started. However, recently (about 1 or so months ago), the Sonos One started behaving weird, stopping and then becoming inaccessible until we unplug and plug it back in. I’ll detail the setup, the problem and what I tried - if anyone has ideas, i’m open to suggestions.   The setup:All speakers are on wireless network The network is served by a fairly high-end Asus router - this is not a recent addition and the system has worked flawlessly until recently - no changes

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X
5 months ago
R
RCPollock727Contributor I
asked in Speakers

Playlists ruined? (SoundCloud tracks not playing from playlists after "partial outage")

Hi there, Concerned I may have to rebuild my playlists in Sonos, comprised mostly of tracks from SoundCloud. Recreating them by adding a track at a time, when there are probably 1000+ different tracks up to now does not sound ideal.  After the "partial outage" of SoundCloud last week, no tracks on any playlists from this particular source would play/ will play. Tried many times to load different playlists with different tracks to different speakers on my system (have 3 different speakers)...none of them worked. This same behavior has happened both during the outage, and after the Sonos status page said the service was restored.  I tried reauthorizing my SoundCloud account multiple times, both during the outage, and after Sonos claimed service was restored...no tracks from SoundCloud would play from my playlists. Got desperate and tried removing/re-adding the SoundCloud account to my Sonos services, but still nothing plays. Fear this last action may have nuked the playlists. But good ne

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Corry P
7 months ago
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PaulOHYEAHContributor I
asked in Speakers

Can I connect several speakers to both router AND modem ethernet ports?

To hopefully fix my dropout situation (also have a turntable going into Sonos Connect and all the problems that go along with that), I would like to run ethernet cables under my floor so I can wire the Connect, a single Sinfonisk bookshelf speaker, a single Play:1 speaker, a stereo pair of Play:1s, and a stereo pair of Sinfonisk lamps. The trouble is, this would presumably require a total of four ethernet ports, and my router only has three available.  If I plug one of them into my modem (in router mode, of course), would that still work in the same way?

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buzz
1 year ago
BOL74
BOL74Avid Contributor I
posted in Speakers

What is Sonos gonna give us in 2024?

Good Evening to everybody🫶 Anyone heard any rumors of what Sonos will be release in 2024? When(date) are these items “suppose” to be announced? And what do you guys&girls thinks gonna come? Be Well🙏

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BOL74
3 months ago
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przytulaContributor I
asked in Speakers

can not link the device

I installed the new play 3 device and connected it to wifinow linking the deviceon device white light is onrequests : password for my accountplaying sound on device : now linkingmsg : there was a problem linking your play 3 to your accountif i open the app in system : I do not see wifi connected although pw was enteredpressing network : let’s finish adding you play 3 to your systemsame scenario and messageplease advicebest regards, Guy

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P
11 months ago
T
TraversContributor I
posted in Speakers

Sonos One - Both speakers not connecting to network (wired and wireless)

I bought a pair of Sonos Ones in September 2020 and they have been on a shelf, working flawlessly, until a few days ago.  I opened the Sonos app on my Apple iPhone to play some music and the app reported that it could not find the speakers. There had been no network changes to the WiFi network they connected to and other devices (including the iPhone) were still connecting to the WiFi network fine. Following the prompts on the iPhone app to reconnect the speakers to the network (using a Bluetooth connection between the phone and the speakers) progressed well until after the WiFi network password was entered, after which the iPhone app immediately reported that the Sonos One failed to connect the network.  Both speakers behaved exactly the same.  I tried factory reset (holding down the connect button while powering on the speaker), but the result is the same. I moved both speakers off the shelf to my desk where I have wired ethernet and tried using a wired connection on one of the speak

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T
1 year ago
DHeck
DHeckContributor I
posted in Speakers

Streaming music skipping, playlist song encoding errors and skips them

I have 6 Sonos speakers (includes a sound bar and a larger 5, with 4 Sonos 1’s). Everything works flawlessly typically, but lately, music skips or stops when I’m streaming (Apple or SiriusXM). When I play from saved playlists, I’m getting song not encoded properly for many songs and it skips right over them. I see similar complaints from 5 years ago. HOPEFUL that there is a better resolution or big fix. Plays perfectly through EchoDot. Thanks!

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106rallye
6 months ago
A
Ads1983Contributor I
asked in Speakers

Sonos One Connection Issues

Hi, my 2 sonos ones are not visible in the sonos 2 app. They have always worked and been paired for stereo. The app says no sonos on network. If I log into my tp link router I can see speakers are connected. Also I can still use Google assistant and play songs on Spotify. I can see the speaker on the spotify app. So annoying. 

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Corry P
8 months ago
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edcryerContributor I
posted in Speakers

Sonos 5 speaker pair

I have a pair of speakers that have worked well together for a year. Now only one is playing.The other boots ok, shows solid white light, no sound comes out.I was playing with the buttons. In the app I get this display; Living Room (?+R)How do I reset them?Ed

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E
6 months ago
Fragments Of
Fragments OfAvid Contributor I
posted in Speakers

Era 100 - low volume on a speker

Hello Everyone,I have one question about a strange situation with my two Era 100.These one are in stereo mode with a fixed IP addresses on my home network. My Sonos configuration is in 5ghz.Sometimes not always I have a strange situation, the right one has a low volume that the left one, the right one works but with a volume lower. This situation is not permanent.Have you an idea about this situation ?Kind regards to you. 

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Schlumpf
4 months ago
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Rik090Contributor I
asked in Speakers

playing mp3 from android on Sonos Beam

has anyone found a workaround for playing my own MP3s from my Android device since Sonos very unfairly removed this feature? I knew I should have gone Bose :-(

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buzz
6 months ago
J
JescamContributor I
posted in Speakers

Denon pma 600ne

Hi i have just purchased a denon pma 600ne and need a new set of speakers to match with it. I'm also thinking of getting a sonos era 300 and i was wondering whether i can use the eras to listen to the cd and turntable hooked to my denon amp. Can anyone enlighten me whether it's possible and how to do that if it is?

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Schlumpf
3 months ago
A
AbulafiaContributor I
posted in Speakers

power passthrough cable?

https://support.sonos.com/en-ca/article/set-up-your-symfonisk-speaker references a “power passthrough cable” but doesn’t provide any details. I don’t think it was included in box. Where would I get one and what would I ask?I wanted to use it to power one Symfonisk speaker from the other.

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A
3 months ago
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sallyinflContributor I
asked in Speakers

Can't get ERA 100 to turn on voice control

Using Sonos app on iOS. Everything is update. I have activated Amazon Alexa and can successfully play music from that source using the Sonos app. Sounds great, BTW.What’s not working is voice control of any kind. Microphone switch at lower rear is ON and showing green stripe. When I press the voice control button on the top of the speaker, the accompanying white LED blinks about five time and then turns off. Pressing voice services on the iOS app is non-responsive, which probably make sense since the speaker isn’t accepting input.Any thoughts? I've run through the usual reboot thing to no avail.Many thanks and best wishes for a great holiday.

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S
4 months ago
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RawmanContributor I
asked in Speakers

Connect Sonos Five Third Generation via Line In

Hello. I purchased 2x Sonos Five with Sub mini. I was hoping to be able to use the speakers via 3.5 mm audio jack, but it looks all the jacks that I've tried, do not go in all the way through and as a result I either don't get any sound or ot sounds without the base and other channels. Can someone explain what could be the issue before I return my speakers? Thank you.

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R
6 months ago
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elangsruContributor II
asked in Speakers

Speaker does now show

Since lates update (16.0) two of my speakers is suddenly not available in Sonos app (from time to time). An ERA 100 and Roam.The other ERA 100 and beam+sub is ok. Workaround is to start the speakers that are visible in app, and pair physically.It has happened a few times since lates update

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E
2 months ago
L
Lee ChartersContributor I
asked in Speakers

Move and play 3

Anyone know if a move can play in sync alongside 2 play 3's in the same room? 

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L
10 months ago
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