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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2920 Topics

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LouieDContributor I
asked in Speakers

placement of sonos gen 3 subwoofer when using with sonos arc SL

i purchased the sonos arc SL i am looking for suggestions on where to place the sonos gen 3 subwoofer.. my room is about 21x20. Would it do better behind the sofa or near the ARC itself? Or is it best to move it around? These may seem like dumb questions but i have never owned a subwoofer before or a quality speaker for that matter. So i thought i would ask people who might know.

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Stanley_4
7 months ago
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nostresshereContributor I
asked in Speakers

How to remove product or speaker or room from list

Let’s say you have set up two rooms, or somehow duplicated your main room and now speakers are in the wrong place.   In my case, I had two living room setups.There is no way to delete a speaker, or room setup that I could find.After spending all kinds of time trying to find an answer, I figured this out. I just went to ADD a speaker to the correct living room, at which point it will ask to remove it from the other setup.  To make it easier, rename the other system to bathroom or something so you are not confused with the two living room setups you might have.BINGO BINGO

1
Jamie A
7 months ago
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Sofaman4uContributor I
asked in Speakers

Loud hum on sonos 5 when playing from a pre-amp turntable

I bought the pro-ject turntable with the pre-amp that was recommended by Sonos to connect to a sonos 5. I was getting a loud low hum coming through the speakers and I couldn’t find a way to ground the turntable to the speaker. I tried buying an upgraded rca cable that didn’t have the grounding wire, the sound quality improved a little but it still has a very heavy low hum. Is there a way that I can ground the other end of the wire to the line in on the sonos 5?

5
Stanley_4
1 year ago
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drummershaneContributor I
asked in Speakers

Sonos not connecting to Google mesh WiFi

I’m sorry guys I’m new to Sonos and I have no networking experience.  I have a Google Wifi mesh network. but since it automatically assigns 2.4 or 5 GHz (i.e you can’t force the sonos devices to choose one or theother) I find that certain components either don’t connect at all or have a long delay before working.  For example, if I play music through “everywhere”, one of my SLs or my sub for example won’t play the music either at all or takes several minutes to get going.  I don’t know how to remedy this problem - I called support and they told me that I had to keep all Sonos devices on either 2.4 or 5, but as I’ve been told by Google their Wifi doesn’t allow being forced to one frequency over another.  I have 3 Ones, 1 Sub, and 1 Five.  The sub is connected to 1 of the Ones.   Please advise - any advice would be much appreciated!  

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D
3 years ago
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Côme TBZContributor I
asked in Speakers

Utilisation d'un micro sur ensemble Sonos

Bonjour,J’utilise un ensemble sonos composé comme suit : Sonos 1 x 2Sonos play 5 x 2Caisson de basseOn m’a offert ces micros : LEKATOJe n’arrive pas à les faire fonctionner. J’ai branché le récepteur à l’arrière d’une des play 5 mais aucun son ne sort.Quelqu’un a t-il une idée pour faire fonctionner ces micros ?Merci d’avance de vos réponses.Moderator Note: Modified in accordance with the Community Code of Conduct. (Removed Hyperlink)

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C
1 year ago
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SlamDesiAvid Contributor III
asked in Speakers

Sonos Fives as Surrounds or Stereo Pair

Hello… I’m about to receive a pair of Fives to replace my Play 1s (also have Sub and Playbar). We listen to music as well as watch movies with this system and my questions are:  If I set the Fives as Surrounds, do they “have” to be positioned vertically AND when not watching movies, will music sound as good in Surround mode as it would as Stereo Pairs?

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buzz
11 months ago
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pilotbumTrending Lyricist I
posted in Speakers

SONOS System cuts in and out regardless of music source

I have spent thousand$ of dollars on my SONOS system and it does not work reliably. I’ve called in to SONOS support numerous times and I have got some good answers and some bad. Here’s the breakdown:2 SONOS 5’s wireless 2 SONOS 1’s wireless as Surround speakers to an Arc/Sub 1 Move 2 Beam’s wired to the network 1 Arc wired to the network 3 sub’s (one for each soundbar) wireless 1 Amp wirelessWhen I was first setting the system up, per the instructions I set it up wireless. The instructions were specific that it would work better wireless. After having some problems I called support and they cited interference and asked if I could hard-wire any of the speakers to the home network. I was able to easily wire all the soundbars. I was told that then the speakers would create their own “SONOS Net” and this would solve my problems. I was also told to make the SONOS net on Ch 11. Speakers still cut out. I called back. Then I was told to make sure that whenever I play music to try to start the

17
P
1 year ago
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DanutztzContributor I
asked in Speakers

can’t connect after factory reset

 I rested my devices to factory setting now i can’t recreate a new system. The connection doesn’t go pass the accessory settings connect to wifi - something occurred, try again, and nothing changes.Diagnostic 1490802247

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controlav
1 year ago
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Rich1234bAvid Contributor I
posted in Speakers

LG C2 e arc toggle

Hii have a Lg c2 television with a arc and 2 ones for surround.In the sound setting on the tv if I toggle on earc I can receive atmos but on bbc etc I get dolby multichannel PCM 5.1 shown on Sonos app,  if I toggle off earc I can no longer get atmos, but on bbc etc I get dolby digital plus 5.1 or 2.0 ?do I need to keep toggling this on and off depending on content?thanks in anticipation 

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Y
1 year ago
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SteeevoooContributor I
asked in Speakers

Era 100 Line In Issue

Just purchased a single Era 100 for my bedroom intended to replace the Sonos One currently there and use the line in facility to connect my TV sound out via the headphone port, checked the help pages which tells me how to select the line-in source but the S2 app states line-in is disconnected even when the the USBC to Line in adaptor is plugged in, any ideas how how to make it work please ?

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106rallye
6 months ago
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Greeneel78Avid Contributor I
asked in Speakers

Trueplay ios17

Why is Truplay still not supported on iPhones with ios17? It has been weeks now, and I am now actually on iOS 17.0.3……Sonos makes a big thing  about this feature yet they appear to not be in any rush to sort this!

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Stanley_4
5 months ago
D
dindaleContributor II
posted in Speakers

Era 300 Ethernet/Adapter

Soooo.... I just placed my order for two Era 300's, and although I was aware of the lack of an Ethernet port on the speakers, I'm a little peeved that Sonos didn't include an adapter with the speakers - and that they are asking $40/ea for them. Yes, I should probably have expected this from Sonos, but it annoys me just the same. Now I have to shell out another $80+ for the ability to hardwire the speakers.We all pay a premium for Sonos hardware, and I'm not complaining about that - throw in the dang adapter guys, or let us buy it at cost.Grrr.... 

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Stanley_4
1 year ago
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SunitaContributor I
asked in Speakers

sonos arc wont reset to factory settings

Hi I have a brand new Sonia arc, I managed to set the arc up on the app, once I did the update it is won’t connect - I have tried to reset to factory settings but it won’t - it is showing a blinking white light. I am unable to remove the device from my app as well. Can someone help? 

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buzz
11 months ago
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SeekingsupportContributor I
asked in Speakers

Sonos Play:3

I have two Sonos Play 3 units both in perfectly beautiful shape, barely used. I have called Sonos support about 5 to 7 times over the past few months. They told me that Sonos 3 is no longer supported and they will send me a 30% coupon.  No one has ever reached out again with a response or a product mail back label. The speakers are expensive, include many non recyclable parts and a lot of non recyclable plastic. These two large speakers no longer work because Sonos decided to make them obsolete with new software and created no fix to keep them working with new systems. Really?  It will be 2024 soon… is this how Sonos as a company acts in alignment with its values?  I don’t have much discretionary income… single mom, 4 kids in college. I splurged on these systems 3 years ago because all my boys are music lovers.  I keep calling to get them to work… but they never will again.  The newer version similar to Play 3 is the Sonos 5, is 749$. I am taking this note… writing it better and postin

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Corry P
5 months ago
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TlbarefieldContributor I
asked in Speakers

sonos move connected to wifi and bluetooth but won’t play music

I can connect my move to wifi and my iphone says connected by bluetooth. However the little share button icon is greyed out (unlike my sonos speakers for house and outside). When i click on move it just takes me through tour every time

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T
1 year ago
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mikehampson1878Contributor I
posted in Speakers

how to stop S1 app asking me to update to S2

My current set up is using S2 iPhone appOne Play 3 Play 5 (2nd Gen) Playbar & SubI have these running on 1 account however I also have on the same Wi-fi network aPlay 5 (1st Gen) running on a separate account on a different iPhone S1 appMy issue is that the S1 app keeps wanting to update to S2 which then means it disconnects from the Play 5 (1st Gen), its driving me mad and I keep having to reset the app and reinstall.I thought would it work if I got a Sonos Boost and ran the S2 compatible products on the separate network.ANY IDEAS HOW TO RESOLVE MY ISSUES ????

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M
2 years ago
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kkingyipContributor II
asked in Speakers

Stereo Paired ERA 100 cuts out intermittently.

Hello, I have a stereo pair of ERA 100s. While the system does not have any hiccups when I use the S2 app, sometimes I want to connect via bluetooth to play something like a video or audio files that I can’t do through the app.  I’ve noticed when using bluetooth, occasionally I get a brief cutout of audio from one of the paired speakers. I’m in the same room, I’ve tried connecting to the paired speakers via different bluetooth devices, but regardless, sound will briefly cut out every now and then.I’m not sure if this is a network issue or not, but using the S2 app does not have the same kind of issue.

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Jamie A
11 months ago
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TryingReallyHardToAbideTrending Lyricist I
asked in Speakers

Sonos App Won't Find System After Multiple Setups and Factory Resets

I am having another Sonos love/hate relationship that we are all so familiar with. I love these products but why do they have to fail so hard with setup?So, I got a new router…..(I know that’s how it always starts)….I have tried literally everything and I am several hours in. I disabled all the old networks. I disabled wifi-assist and cellular data on my phone. I closed the Sonos App on my computer so that it wouldn’t interfere and I was only operating on the IOS app on the phone. I unplugged my other Sonos devices. I plugged the One SL into the router with a hardwired ethernet cable. I made sure the phone was on the right WiFi network. I did reset the Sonos S2 app in App Preferences. I did a factory reset on the One SL. I tried to install the One SL as a new system. I did all of these things multiple times. EVERY SINGLE TIME IT IS THE SAME PROBLEM--it finds the One SL and says I added it to the system successfully, but that the system might not find it. It tells me that if the system

17
buzz
1 year ago
K
KalamdiContributor I
asked in Speakers

play 5 gen 1 not working w/ s1 nor s2 apps

Hello, I’m not able to use my somos play 5 gen 1 after completing all updates of apps and system. S1 can find it as its wired to router but prompts using s2 app. And s2 app not able to see the system. S1 iOS app is v11.2.5S2 iOS app is v12.2.7both iOS apps can see the play 5 gen 1, but each one highlights the other app to use it but none can supervise it. My other Sonos play3 and One working fine with S2. 

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Ken_Griffiths
2 years ago
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cristiancContributor I
posted in Speakers

Sonos Five (Pair) Placement

Hi folks, I recently got a pair of fives and I’m having questions on what is the optimal placement for them.The red square represents the size of the image projected. I thought about mounting them on the wall (Numbers 1) but the right side (window side) difficults this situation since the speaker will appear in the image. Left side is no problem since I can get the speaker outside the image. The other options (Number 2 and 3) would be using standing mounts. Placement would be dependent on optimal distance to sitting position (10ft or 5ft). What would you suggest? I’ve read that the best placement is at ear level. If this is true, number 1 is discarded. I’m open to other options but as you can see my space is very limited. Thank you! 

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C
1 year ago
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buddyrich33Avid Contributor III
posted in Speakers

Use Era 100/300 Line In with a digital source?

From the FAQ it looks like you have to use the dongle to do line-in to the ERA speakers… but it mentions analog sources like a turntable or cassette player.  I assume the dongle is similar to the Apple Lightning to 3.5mm dongle where the DAC is in the dongle. In this case the ADC stage is in the dongle… and that makes sense if you are trying to connect an analog device, but it seems silly that you can’t input a digital source directly without having to do 2 conversions (DAC on the way out of whatever digital device you are using, say a CD player using optical instead of RCA) and then the ADC via the dongle into the ERA100 since its a USBC port and is seemingly expecting a digital signal from the dongle anyway.  Any plans to make a dongle that allows straight digital input?  If you had a digital signal could a USBC direct connection work (assuming its 24/48 pcm or whatever sonos expects)? 

9
buzz
9 months ago
S
SamosContributor I
posted in Speakers

Sonos system and Sonos Move speakers keep dropping off Airplay lists but stay connected to the app

I have 2 Sonos Ones and a Sub Mini as my Living Room system. I also have a Sonos Move based in the same room that I have to connect to separately. I recently got a new modem and so changed my network settings. Since then either the Living Room system, or the Move, or both, constantly drop off Airplay. They are still connected to the app, but just drop off all my Airplay lists on all my devices.When I unplug them and turn them back on, they reconnect to Airplay for a couple of hours, then drop off again. It’s driving me mad! I’ve tried various sequences of unplugging the modem, unplugging the speakers, unplugging both, but nothing works for more than a few hours.I know similar questions have been asked before, but I can’t find any solution. For context - I don’t use Mesh or extenders. The Wifi is good (speed tests at over 200 mbps). The speakers worked perfectly before I changed my modem. The firmware is updated. My other devices (Apple TV, iPhone, Macbook) all joined the new network an

11
Stanley_4
5 months ago
J
Josh GussContributor I
asked in Speakers

Recently I have been having a number of issues with my Sonos system

I’ve been a long time customer and really love my Sonos system that I have added to over time. However, in recent weeks we’ve been encountering a number of different issues including:Different speakers randomly not showing up in the app (this is not consistent to specific speakers) Sound randomly cutting out of individual speakers while music is playing (also not consistent to specific speakers) Volume randomly changing on individual speakers while music is playing (note that the volume in the app is not changing but the volume of the actual sound coming out of speakers) Sound from the TV routed via optical cable to Playbar cuts in and out (note this is not an issue with the content/streaming since no issues when using the TV’s built-in speaker for the sound) Search within the app takes an excessively long time and does not consistently return results for connected services  Skipping tracks in the app does not work consistently (will sometimes hang for a bit before skipping, will somet

19
J
2 months ago
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bartjhContributor I
asked in Speakers

My Era 100 keeps disconnecting

Hi there,I’m fairly new in the ecosystem, so I’m not sure what’s happening. Setting context, I’m using two Sonos Era 100 speakers in adjacent rooms. They’re connecting with wifi, its the only way I’m using them to play music (no bluetooth).The issue is that one of them keeps losing its connection. It also disappears sometimes from the app (and returns). I’ve been reading about wifi interference, but even moving it right next to the router still gives the same issue. I’ve rebooted and reinstalled it, not fixed. I’ve upgraded from a Citation HK to Sonos, but the past few week has been extremely frustrating. It really doesn’t work properly. It also seems like creating its own network using ethernet is also not an option anymore for Era 100? I really want to fix this, but I’m at a loss right now.I’ve been reading the forum but haven’t found an answer. Thank youEdit: just to clarify, the Era’s are both connected to wifi 2.4

4
B
5 months ago
denbaldwin
denbaldwinContributor I
asked in Speakers

Sub Compatibility with ARC

will the subwoofer that is compatible with playbase work with Arc Soundbar

8
D
1 month ago
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