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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2914 Topics

macmovieman
macmoviemanTrending Lyricist I
asked in Speakers

Some speakers stuck “updating” after upgrading to 14.20 any suggestions?

I would love to know if anyone has their speakers stuck updating after the latest upgrade to 14.20. It’s been like this for a few days now and just frustrated, not knowing what to do.  

5
Airgetlam
1 year ago
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silkysmoothContributor I
asked in Speakers

Best way to set up 4 speakers in one room?

Hi! I have 4 Sonos One speakers that I want to set up to fill one big room (40 x 40 feet) with music.  I am new to Sonos, and I can’t seem to add all 4 to the same room.  Is it best to create 4 rooms for the 4 speakers, then group them?  Any advice will be greatly appreciated.

1
G
1 year ago
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geomaniacContributor I
asked in Speakers

Airplay stopped working "Unable to connect to "Family Room 2"."

My system has stopped connecting to AirPlay. It worked perfectly for years but then stopped sometime around the end of 2021. I’ve tried various resets and other methods mentioned in this forum but nothing has helped. I can see my Sonos products listed in the airplay options. I’d appreciate any suggestions as to why this is happening and how to correct it.My system:2 Play 5s (airplay compatable) 2 Play 3s (not airplay compatable but grouped with the 5s) One Play 5 is wired to the network, the rest are on wifi I’ve already tried:Rebooting router after waiting 30 seconds Reconfiguring network settings via sonos app Rebooting Sonos products Ensured Sonos products are showing up correctly in the home app

8
G
2 years ago
T
TsiegwaldContributor I
posted in Speakers

How to use Sonos on a google Nest wifi?

Hello !I decided to improve the performance of my home wifi connection by using Google Nest Wifi.As a result, I no longer connect to the wifi of my internet provider's router, but to the wifi network of the Google nest box.Since I did this, the speed at home is much better, but I can't play music from the Sonos application.If I reconnect to my original wifi (my provider's box) and reset the Sonos conf, it works.If I reconnect to my Google wifi and I reset my Sonos system, it doesn't work anymore, on any Sonos service, I use Youtube Music, and it gives me an error 701.Do you know what I can do?I am using the default settings of Google Nest Wifi, I have not customized anything! 

7
Ken_Griffiths
1 year ago
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WildPotatoContributor I
asked in Speakers

Era 100 in Stereo mode and Samsung TV - Bluetooth connection

Hello,I’ve tried to connect via Bluetooth my two (stereo-paired) Era 100 to a Samsung TV with no luck.I’ve followed these instructions: https://support.sonos.com/en-us/article/pair-sonos-era-100-with-bluetoothand in fact I can create a bluetooth connection with each one of the speakers, but none of these two connection reproduces the TV audio. Silence everywhere.Is this a bug or, doh, a (missing) feature?Would a line-in adapter connected to one of the Eras solve this issue, i.e. would the audio be stereo in that case?    

4
jgatie
11 months ago
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Peter_254Trending Lyricist II
posted in Speakers

Reset play 1. Solution found.

This is just for info if you have problems resetting your Play 1.Had to reset my 2 X Play 1.According to Sonos' instructions, you had to press play/pause down when connecting the power cable. After that it started flashing white, then white and orange and then it should flash green after some time and then they should be reset.(They have previously been connected to wifi and part of my surround set) Mine would never flash green, they just flashed white and orange forever. Therefore, I could not connect them again. And believe me I've tried everything :) Found the solution on this page through a lot of searching. Connect your Play 1 with a network cable to your router, power on your Play 1 while holding down play/pause, wait until it flashes orange and then you can release.. After approx. 2min it flashed green. Now I removed the power cable and internet cable and placed it where I wanted.Connected my Play 1 to power, after 1min they flashed green and then could add them to my system via

4
R
1 month ago
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HamiltodContributor I
asked in Speakers

sonos beam not connecting wirelessly

Sonos beam 1st gen suddenly stopped working wirelessly. Can’t locate on Sonos app and can’t discover on Spotify app thru AirPlay. I also noticed the light by microphone button doesn’t light on when pressed. Not sure if it’s related….I tried factory reset on beam and uninstall / clean install Sonos app on my iphone. Only way the damn thing works if it’s wired to router thru ethernet cable which is not feasible in the location i want to utilize. Haven’t changed any passwords etc. Please help! Thank you 

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B
2 months ago
R
RHikins315Contributor I
asked in Speakers

Audio in one room cuts out and in while group playing music everywhere in the house

Hello, I need help with audio cutting out and in while group playing music everywhere in the house.  My “Family Room” group is the room that cuts out and in intermittently while listening to music but the other rooms continue playing normally. Very irritating. The Family Room includes the Sonos Playbar, Sub, and two Sonos Ones with surround sound set up for our main TV. No connection to router issues as the router is in the same room right next to the playbar. Completely factory reset all devices in the room but unfortunately the issue returned. The TV is not on during streaming of music. Please help!

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A
2 months ago
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SebkuluContributor I
asked in Speakers

Era 300 cuts in and out when configured as surround speaker

Hi everyone,I just received my pair of era 300 to replace my ones.When sending music on just one of them, audio is perfectly fine.When sending music on both of them, although not configured as a stereo pair, audio is perfectly fine.When sending music on both of them, when configured as a stereo pair, audio is perfectly fine.When configured as surround speakers, and sending music to the whole system (Arc + Sub + 2x era 300), the sound is fine on the Arc and Sub (RJ45 wired), and cuts in and out on both of the era 300.More precisely, it’s as if the sound is fading out, fading in, bouncing between the two era 300 a couple of times, then stabilizing for 3-5s, and then doing it all over again.I tried restarting my router, unplugging/plugging back both era 300, changing WiFi channel on the sonos APP, and I still have this weird behaviour.At this point, I don’t have any clue on what to do next… 😔 Any idea on how I could fix this?

22
J
9 months ago
K
KoshpeliContributor I
asked in Speakers

Sonos Skipping Songs in Playlists

This happens most often with Sonos but also with my music library. It just skips songs in the middle. it says it can’t read the song suddenly and then skips it. This happens if I use Sonos via my phone or my computer. And whether I go through the Sonos app or the Tidal app.Now I know some people will say I should reactivate my Tidal account. The problem is I do that and it works for a few hours but then we’re back to skipping. If the solution is every couple of hours to logout and relogin or install and uninstall apps, I’d rather get my money back for false adverting and just wire my house with speakers the way we did in the old days.  

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C
24 days ago
BOL74
BOL74Avid Contributor I
posted in Speakers

What is Sonos gonna give us in 2024?

Good Evening to everybody🫶 Anyone heard any rumors of what Sonos will be release in 2024? When(date) are these items “suppose” to be announced? And what do you guys&girls thinks gonna come? Be Well🙏

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BOL74
2 months ago
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TarHeelAvid Contributor I
asked in Speakers

Sub Gen 4

When will the Sub Gen 4 be released? 

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Airgetlam
11 months ago
T
TarHeelAvid Contributor I
asked in Speakers

Era 500

Will there be Era 500s? If so, is there a projected timeframe? 

8
K
8 months ago
A
ameyerContributor I
posted in Speakers

Serial number lookup

I’d like to buy a Sonos three. Seller claims it”s never been opened.Serial is : 1609 5C-AA-FD-55-22-46-0Model : PLAY3EU1BLKIs it legit, also under warranty?

10
A
2 months ago
A
Another JeffContributor I
asked in Speakers

Incompatible Software Versions

I use Sonos daily and today I discovered my Sonos Ray was not showing up in my system products.  I went through a factory ready and added the Ray again; however now it’s showing up as not registered.  When I click on this it’s reporting ‘Incompatible Software Versions’.   The system is currently set to auto update and is running version 15.11 build 76248062.  I also checked for a system update and found it was up to date.my iphone is running 17.2.1 and hasn’t been updated recently.  Nor has the sonos app on my phone.  My phone sonos app also  shows the same version and build. It was all working yesterday so I’m a bit confused on what to try next?

2
A
3 months ago
R
RetrisContributor I
asked in Speakers

Are there any line in adapter alternatives apart from the one Sonos provides?

Can’t currently get my hands on the adapter that sonos sells separately. Was wondering if anyone has found an alternative. Thanks 

16
I
4 months ago
J
jopinkjoContributor I
asked in Speakers

sonos 1 airplay

I’ve never had an issue connecting my iPhone to the sonos airplay - all of a sudden it’s stated saying ‘unable to connect’ I’ve removed the app, reconnected the app, tried literally everything - I don’t know how to connect the two

12
P
5 months ago
A
antiserum1Contributor I
asked in Speakers

sonos play: 5 Gen 1 constantly stopping for 10 sec.

Hi there, recently re activated my sonos play:5 (1st gen) from 2years hibernation. Connecting easy but device keepsstopping/interrupting the song every 20min for approx 10 sec. Then it would continue the song as if nothing happened. Any idea how to rectify this? 

37
Airgetlam
1 month ago
B
BrewcContributor II
asked in Speakers

Era 100 and One SL in same room?

Replace my pair of One SL with Era 100 + Arc and sub. Started thinking a day later can I hook the 1Sl back up and put them in the front corners of room?

3
N
1 year ago
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Ps5manContributor I
asked in Speakers

PS5 and Sonos one sl

How do I connect the PS5 to the Sonos one sl speaker system I have. I have total of 3 of the Sonos one speakers. Can the be connect to Sony PS5?

1
G
1 year ago
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hellogContributor I
posted in Speakers

Does anyone sell replacement parts?

I have a first generation Play:5 that won’t power on. Sonos won’t replace it aside from offering a discount on a new product. Yet, this device was so expensive, and I’d rather not send it to the dump either way, so I decided to try a repair.I’ve read that Sonos will send replacement parts, but they have turned me down in this case :( does anyone know of anywhere I can buy a compatible replacement power board?(ideally someplace inexpensive or with a return policy, in case that doesn’t solve my issue) thanks! 

3
AjTrek1
2 years ago
E
ErniebilkoContributor I
asked in Speakers

Changing wifi signal on sonos roam

Wondering how to switch my Sonos Roam to a different wifi network while it can still pick up the original wifi signal which the other 4 permanent speakers use. I don't wish the Roam to be part of a speaker network, but to remain independent. Currently it's set up in the bedroom and is linked to the other house speakers. Problem is that the wifi signal is too weak in the bedroom and the signal keeps dropping out. I know want it to work independently on through the wifi from a wifi extender plugged into a socket just outside the bedroom. Would appreciate any help. Thanks. 

3
Corry P
1 year ago
S
SMorsoContributor I
asked in Speakers

Cannot Suddenly Connect to Sonos Beam Gen 1 Anymore

Hi,I have Sonos Beam Gen 1 in my household connected via wifi. The product has worked fine for a long time but suddenly I lost the ability to connect to it without any clear reason. There were no changes in the network, the connection just stopped working. I can reconnect to the Beam with bluetooth and reset the wifi password but after setting everything up, the Sonos application fails to connect to Beam device. This happend on both Sonos (iPhone v 14.20) and Sonos S1 applications. I have tried following things without success:Try to discover Sonos devices in the network (Sonos apps) Try to fix Sonos connection (Sonos apps) Reconfigure Sonos connection to the wifi (bluetooth) Try different iPhone to connect to Sonos Try to change wifi password Try to connect Sonos with LAN cable Reset Sonos Beam Try everything above again Remove Sonos application and try everything again after reinstallationFollowing things have been checked:Sonos and iPhone are wifi connected and in the same network B

7
buzz
1 year ago
T
tmessyContributor I
asked in Speakers

"Lowest Volume"?? I cannot be the only one...

The Lowest Volume on my Sonos One and One SL is too loud. The amount of volume difference from 1% to 0% is insane. I cannot be the only one who has this issue or thinks this is a problem. I am trying to watch TV at night, and just having these speakers on at 1% is way too loud. I have messed with every setting, even played with the volume limit of my paired Beam, but still, the stark contrast from when the speaker literally has absolute zero volume, to just the very next and very first step is wayy too much. I have wrapped them in towels, even acoustic sound absorbing panels, but there has to be a better way.. It just literally makes no sense why the volume control is so weak[Which then brings up another question/thought: What do you guys normally set your volume to? I don’t believe I have ever even remotely went past 65% on purpose, and my tv is regularly set in that 12-18 range.]  

36
M
2 months ago
melvimbe
melvimbe
asked in Speakers

Sub Mini placement

I have a sub mini in my game room/office/hobby room currently, along with a Beam Gen 1 and pair of play 1s.  It currently sits on the floor just to right of the TV console, and perfectly happy with it’s performance.  However, for various reasons, I’m thinking about putting in an enclosure for a few different reasons.The enclosure would essentially be something I build myself and completely replaces the TV console.  What sort of air space does the Sub mini need on the sides, top and rear?   From what I’ve looked at, vibrations and air flow wouldn’t be an issue as long as there is an inch or so of clearance on all sides. Sound quality is what I’d be concerned about  The front would be fully open of course.  Material of the enclosure would be ¾ MDF or plywood, if that matters.Normally, I would just test it out to see what I think, but I don’t want to spend the time making it if it’s unlikely to work well.  There are few other places I could put the sub, as space is limited in the room but

3
melvimbe
7 months ago
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