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Contributor I
May 15, 2024
Answered

Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

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Contributor I
May 17, 2024

No I don’t wait until june I buy today a new speakers MARSHALL Bluetooth

 

adios amigos Sonos !

 

Very poor company

92 replies

Lyricist I
May 15, 2024

Same here, everything is gone after installing the update. Useless

can not find my speakers anymore!!

Senior Virtuoso
May 15, 2024

Music library returning in June. 
 

 

Contributor I
May 16, 2024

hello

i have the same pb since the last update ! impossible to reconnect my library on a nas with netgear AP on a same local area !!

what can i do 

Senior Virtuoso
May 16, 2024

hello

i have the same pb since the last update ! impossible to reconnect my library on a nas with netgear AP on a same local area !!

what can i do 

Wait till June?

Contributor I
May 16, 2024

It’s incredible !! Why distribute a new version if it is not operative !!!!

thanks for your answer !

Contributor I
May 17, 2024

No I don’t wait until june I buy today a new speakers MARSHALL Bluetooth

 

adios amigos Sonos !

 

Very poor company

Lyricist II
May 17, 2024

      I too got the update today. When I tried to add my music library to my Sonos, I ended getting an error code 913. One of the reason I I went to Sonos was to play my Apple I-Tunes music collection through there speakers. The ability to play my music collection just went away today. I was able to play my music when the new app first came out. If this is how it is going to be, I will be very upset with Sonos. 

Lyricist I
May 17, 2024

I lost my iTunes Music Library when updating to the new Sonos App for IOS 80.0. However my Sonos Controller for MacOs still worked until this morning.  You can no longer connect to your Music Library without a Sonos 913 error code.  

I’ve decided to listen to my library though Apple Air Play to my Sonos Port/Stereo & Speaker System and wait until (hopefully) mid-June when Sonos gets their not-ready-for-prime-time applications capable of connecting to and be able to use your iTunes Music Library. Not a good roll-out Sonos! 😣

Enthusiast I
May 18, 2024

Here is the fix for a PC. It takes two minutes:

  1. Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
  2. Right click on the folder
  3. Select “Properties” from menu
  4. Select “Sharing” tab
  5. Click “Share...” button (opens “Network Access” window)
  6. Select your SONOS system from the pulldown menu in the center of the window.
  7. Click “Share” button at the bottom of the “Network Access” window 
  8. It took SONOS 10 minutes to add my library of 10K+ songs

 

Lyricist I
May 18, 2024

It’s incredible !! Why distribute a new version if it is not operative !!!!

thanks for your answer !

Sono’s didn’t realize the new version wasn’t operative. (You seriously didn’t consider human error as a possibility?)  The tests for the new version worked for the small team and the small set of configurations the Sonos user base has. But the Sonos engineering team and testing team failed massively.  The problem is that their New Version rollout strategy didn’t include all the configurations used by Sonos’s customers.  So it’s not that Sono’s knew it wasn’t operative but decided to release it anyway. Instead, they revealed they aren’t able to perform the job their paygrade needed. That’s interesting you thought they knowingly released a non-working product. You’ve led a charmed life, never having bought something and found it didn’t meet expectations. I guess jesus guides the choices of his faithful christians for most of their lives, guiding the true believers so they don’t get frustrated with choosing a faulty product or losing their money to the Madoff’s and the  crypto scammers.