Updates removed my local music library and now I get Error code 913

Shame on Sonos. I bought 3 pairs of speakers in order to listen to my 13,000 songs in iTunes. Fix this!  Or buy back my speakers 

External drive on my laptop.  I don’t even see library as an option in the app

Thanks. I did that. Says it is shared. Don’t see the option in my app. Signed out.  Closed the app. Opened. Signed back in. My library is not even an option

External drive on my laptop.  I don’t even see library as an option in the app

 

More than likely it is using SMB v1 to share the drive.  There’s a post with a bunch of screenshots on the first page of this thread.  Follow the instructions there.

Thanks. I did that. Says it is shared. Don’t see the option in my app. Signed out.  Closed the app. Opened. Signed back in. My library is not even an option

Okay, now go to your laptop and download the Sonos PC app.  Manage your library from there.   https://support.sonos.com/en-us/downloads    Screenshot of PC app:

 

Thanks. Did all that and now on the pc says unable to add the shared folder to your music library (913)

I did all these things above…..all of them.  And yes, I can access my music library.  HOWEVER, after one album plays on Sonos in my music library …. that’s it…. nothing plays after that.  I have to re-instate the music library!!!!! 

Did you run “update library” on the pc app, so it is indexed?  It won’t appear until then.   

As I suspected, some of the complaints about the new app can be worked through.  Glad to help.  

Hi All,

Just a FWIW: Someone responded to my post (see below) - Sounded like they are a SONOS type or, at the very least, schilling for Sonos.

I find it telling that we’ve got not a peep from SONOS about this issue but they have gone all out with marketing for their new headsets and other products. It is clear they’ve dumped on their existing client base to force subscription services and new products down our throats - DON’T BUY ANYTHING FROM SONOS! At least until they’ve fixed this issue.

Anyway, I found the response I got mildly irritating so I thought I’d respond.

SMB v1 did not make this change SONOS DID!... Nice try at deflecting responsibility though.

Let me get this straight, I have a product that works fine but is ambushed by at best a half-baked, and at worst, deceptive and cynical update, and now I’m the one responsible to spend hours researching and finding work-arounds that might or might not succeed? What planet are you from?

All SONOS would have had to do was offer the update with full disclosure and I would never have installed it - They purposely removed a key feature so they could launch a new product & services. Just as purposefully, they’re taking their sweet time with a fix, I believe to wear customers out and get them to jump to the SONOS blessed listening model. This is nothing less than intentional theft and false dealing.

As to my post, I’m not flip-flopping, I just have priorities…

Priority One: Get MY system temporarily working again so I can listen to MY music at MY discretion, not at SONOS’ whim or to their leveraged benefit through subscriptions.

Priority Two: Find a suitable long-term alternative and go to a whole house fixed-base system (combination of WiFi/Bluetooth/Wired) that will NEVER pull the SONOS stunts that have happened more than once (though this is by far the worst). All I want to do is hear my own stored music when and how I want. I don’t want any subscriptions, I don’t want to have MY system neutralized by software updates whenever the manufacturer has some new marketing strategy. In other words: I buy it, I own it… Period.

Priority Three: Offload my existing SONOS equipment and hope the person buying it has different listening objectives than me (I will, unlike SONOS, give full disclosure of SONOS’ shady practices before I sell ALL my speakers). This accomplishes a couple of goals: It relieves me of the SONOS burden (though at a $$$ loss) and, perhaps, keeps them from making a sale of new equipment… It’s the least I can do.

Priority Four: Join some legal action on behalf of all SONOS customers who have been similarly cheated so that they NEVER pull this kind of stunt again.

I understand the frustration, but this post is flip flopping too much.  Do you want to get your music library back, or are you dumping Sonos?  If the former, you first need to check if you are suing SMB v1 for sharing.  If you are, you need to enable SMB v2 or v3, because Sonos bowed to vocal security nuts and eliminated support for a supposedly “insecure” protocol that was never a concern for Sonos devices.  See this link for instructions on how to identify and change the SMB version in Windows:

https://learn.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3?tabs=server

simple question - where is the fix and when - unacceptable update - please roll it back - fundamental to the entire Sonos rationale is playing your own music!

Same here. Can't add my music which has been sitting in my system for some years. I am heartily sick of Sonos problems. They seem to eat up my life. I am a 79 year old tech user and manage pretty well but Sonos always defeats me or takes hours to sort out. 
Time to dump you Sonos? Maybe. 
Sort yourselves out.

La verdad es muy desalentadora que se cambie una App qu funciona perfectamente por una nueva App que no funciona. 

When I first bought Sonos 7-8 years ago, it was the best! Mostly worked seamlessly. Now whenever I open it, I hold my breath that something is array - speakers missing, Music Library missing. Sure enough, a few days ago my iTunes Music Library mysteriously disappeared.

After trying to troubleshoot this problem for a hour or so, I tried to use live chat during its advertised Sunday hours. Not available. So today (Monday) I called the support line. I waited 1 hour and 21 minutes for a tech to get on the call.  After 1 hour with the tech, she concluded that the problem was an Apple problem and that I needed to call Apple to ensure that my Apple user i.d. and password were accurate,

I knew they were, but I called anyway - and of course, after confirming the location of my music folder and password/user id., Apple directed me back to Sonos with a good explanation as to why I am having a SONOS software problem. So I will call again tomorrow and, problem, waste more time with them since it seems that I am one of many with this problem that is supposed to be fixed in “Mid June”.

Even if it is fixed, then when will the next soul-time sucking error occur?  Sonos has gone from “best in class” to absolutely terrible and unreliable. I am looking for alternatives that will work well with Apple. I am very open to suggestions. 

I am glad for your success, but I have a Mac - and I just spent another 2 hours on the phone with Sonos and, after going through endless screen share efforts (including various sharing permissions), the tech has elevated the problem to a “senior engineering tech” and they are supposed to send me an email to schedule a call.

Thus far, counting wait time, I have invested 4 ½ hours with Sonos over 2 days simply trying to get to my music which was evidently “disappeared” by their most recent update. And they have made zero progress in achieving my modest goal.

Sonos is a mess. And my music library is being held hostage by their terrible software.  In any case, if the senior tech is able to solve my problem, I will provide “the rest of the story”.