Contributor I

Answered

Updates removed my local music library and now I get Error code 913

92 replies
5595 views

How do I fix it? I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

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Updates removed my local musicAnswer

Contributor I

No I don’t wait until june I buy today a new speakers MARSHALL Bluetooth

adios amigos Sonos !

Very poor company

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christian fenaux

Contributor I

The NAS must be compatible with the norm « ready share » for windows !

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DPM1

Contributor I

The fix for this, and the only customer focused fix, is to role back to the app that worked and do not release a new app until it has been properly tested by people who know what they are doing. We all make mistakes in life and sonos have clearly made one here but instead of fixing it quickly, with an app roll back, they expect us customers to what until, at best mid June, this is a disgrace, why are the paying customers suffering due to someone's monumental mistake?

Great that since summer has finally arrived sonos decide nows a good time to remove the ability to play our music. Nice one Sonos!!

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Matrixleeds

Lyricist I

Scrubbrush fix is not working for me (I’m on Windows 11). I have followed the instructions, but I still get the 913 error when I try to add any folders. What a joke - no support at all from Sonos on this issue which is affecting many customers - why don’t they acknowledge the issue and publish an official work around or provide details of when it is going to get fixed?

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christian fenaux

Contributor I

Exactly !! Only a library on a pc running windows is operating ! First it’s necessary to connect with the pc to use this library with your phone iOS !!

the best is to roll back the application !! Et wait a new release !!! It’s incredible !!!

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Austrian53

Lyricist II

…. and I am the next victim of having lost all my formerly imported playlists after after updating to the new SONOS iOS App. It is inconceivable how in 2024 an App update can gotten so messed up. Even worse that there is no Sonos response on how to fix it. There is only one answer: Roll back to the prior Sonos App so that Sonos users can still play their own music.

Spent an hour on the web trying to find a solution for this --- many well meaning suggestions, but inevitably I still end up with 913 Errors --- and I am not sure even if I overcome the 913 error Sonos app would allow me to play my music?

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Updates removed my local musicAuthor

Contributor I

bye bye sonos !

here my new speaker bluetooth :-)

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Richard Burns

Contributor I

The whole episode sucks to put it politely. Even though I have mine working after about 2 hours work enabling sharing and permissions on each folder...and about 4 hours trying to find a fix. Sonos support bot is useless and yesterday at 10 est US the phone support line wasn't manned. Its a cluster. This morning one of my sonos amps just disappeared from the app! A reboot of the phone was needed to bring it back up. The disappearing amp was what caused the 913 problem initially. A roll back or a quick patch is whats needed. Come on Sonos...do the right thing.

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PJJJ

Lyricist II

This is absolutely crazy. When will this be fixed. I have done everything and nothing works. When?????

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Tonot

Contributor I

It’s incredible !! Why distribute a new version if it is not operative !!!!

thanks for your answer !

Sono’s didn’t realize the new version wasn’t operative. (You seriously didn’t consider human error as a possibility?) The tests for the new version worked for the small team and the small set of configurations the Sonos user base has. But the Sonos engineering team and testing team failed massively. The problem is that their New Version rollout strategy didn’t include all the configurations used by Sonos’s customers. So it’s not that Sono’s knew it wasn’t operative but decided to release it anyway. Instead, they revealed they aren’t able to perform the job their paygrade needed. That’s interesting you thought they knowingly released a non-working product. You’ve led a charmed life, never having bought something and found it didn’t meet expectations. I guess jesus guides the choices of his faithful christians for most of their lives, guiding the true believers so they don’t get frustrated with choosing a faulty product or losing their money to the Madoff’s and the crypto scammers.

Totally agree. I use Sonos speakers in every room to play music for dinners, wakeup calls, to announce various things etc. All of the sudden none of that work. What an utterly unprofessional company this is.

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Austrian53

Lyricist II

Over the last few weeks Sonos, prior to the App-update, has been proudly advertising via emails the coming App Upgrade to be the best thing since sliced bread ! Obviously the opposite is true! Besides this gigantic failure, Sonos Management makes it even worse by being totally quiet: They knew how to send emails to me prior to the update so why not send me an email explaining what they are planning on fixing the issue?

I see some potential for some big Class Action Suits over this issue on the horizon……..

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