Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2940 Topics

K
koshiContributor I
asked in Speakers

Sonos devices dropping out/app disconnecting. All devices answer to ping all the time.

Hi,I have issues with my Sonos products getting disconnected - they show up as disconnected in the app. Sometimes the app fails to detect the Sonos system at all. After rebooting the speakers it runs fine for a day or so until the problems start again. I always thought this might be due to bad wifi because I was living in a small apartment in a big city and there wasn’t much I could do about wireless interference. However, I recently moved into my own house, updated all ethernet and wifi infrastructure - yet I still have these issues. The weird thing is that other devices on the same network run totally fine (streaming Netflix, etc.) and I do get a ping reply from all Sonos speakers all the time - so there are no “real” network disconnects/STP problems, etc. I used to have the same SSID for 2,4Ghz and 5Ghz Wifi, but recently splitted it, giving the 5Ghz a new name. I moved all my speakers into the new Wifi - I can tell from the router that they are connected to the correct SSID and the

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K
18 days ago
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JSmith1991Contributor I
asked in Speakers

Sonos Arc Connectivity issues

Recently purchased a Sonos Arc, I installed in on the wall and hooked it up to HDMI and started using it right away.  we didn’t have any internet yet so I did not set it up in the Sonos app.  Now that we have internet I tried to set up the Arc through wifi, I tried countless times and it wouldn’t take.  I tried via Ethernet Cable and was able to add it and create a system, well, for about 2 minutes until it went offline.  I tried and tried to get it back and it would not locate my Arc. So I factory reset the Arc as per manual by unplugging the power and holding the pair button until the light goes white / orange.  Now even with the light slowly blinking green I cannot detect my arc on the app unless there’s a Ethernet cable plugged in, and even when I try to set up with an Ethernet cable which I didn’t want to use, it still won’t finish set up.  My Sonos sub on the other hand, paired with ny wifi connection no issues, sitting in the app waiting for a fricken speaker.  Arc sound works g

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Schlumpf
18 days ago
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MonneckaContributor I
asked in Speakers

iphone video sound doesnt play anymore?!?

Ok so I used to be able to play anything on myphone over the Sonos system which was great because I produce and mix music and sometimes I want to throw it on to hear a mix for reference. Sometimes I’ll make a video of a performance with my camera roll and I want to hear the audio and I would throw it on the Sonos system… lately nothing plays that isn’t “Pandora or iTunes “ etc… I can’t play the audio from a video anymore? I can’t believe they would just turn that ability off?! What am I paying all this money to have these speakers if they don’t play everything I want to play through them? It’s ridiculous… I see people talking about airplay and I am not seeing anything on my phone showing the Sonos… I see screen mirroring and up where the air play is I can select the Move but then no sound from the camera roll… I’m kind of angry about this and I dunno if I’m missing something so I hope I’m wrong here before I got out and bash these guys on social media lol anyone know what’s up?? 

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Airgetlam
18 days ago
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James William1Contributor I
posted in Speakers

highlighting the strengths and potential limitations of Sonos speakers

As a music enthusiast, I'm curious about the audio quality of Sonos speakers compared to traditional hi-fi systems. Could you provide a comprehensive analysis, highlighting the strengths and potential limitations of Sonos speakers in delivering a premium listening experience?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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18 days ago
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lalitbala76Contributor I
asked in Speakers

Connection to new router

Hi,I recently changed my wifi service from Shaw to Telus ( Vancouver BC) and after that I am unable to log in though the wifi is being detected by SONOS and after putting the password the system just does not connect. I have bought the same from IKEA - SYMFONISK speakers . and how do you a hard reset on this speaker?

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L
18 days ago
BOL74
BOL74Avid Contributor I
posted in Speakers

sonos Five with sub

Spring is in the air👋 Hello everyone…In stead of getting a Sonos Arc for my bedroom i bought two Gen 3’s instead….and i switch from Era 100’s to Ikea Symfonisk Lamp Gen 2 for surrounds…and i could not be more happy. I took the Sonos Sub mini i had in the bedroom,and connected it to my Five’s stereopair. It made a huge difference as well.Now my wonders are…how much difference will a Gen-sub do vs the Sub mini? Of course it’s just for me to try,but i’m just curious if someone allready have done this…i mean there have been people here who got a Gen-sub connected,but did they try a Sub mini first/after?What was their verdict? Be Well🙏

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Schlumpf
18 days ago
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Bonce38Contributor I
posted in Speakers

Sonos Play 3 no longer supported?

I’ve been suffering audio dropouts for months on my most-used speakers - a pair of Play 3s in the bedroom. I’ve tried so many things reconfiguring my network and with/without SonosNet, but the problem always returns.A reboot fixes them for 24-48 hours.After four lengthy support calls with different technicians over the last two weeks, I was told this morning that the problem is that the Play 3 has not got enough memory and after 24-48 hours it runs out and that is why the audio starts dropping. I was told to either replace them or switch them off at night and switch them on again in the morning.Setting a different alarm to switch my speakers on so that the Sonos alarm can wake me up with the radio is self-defeating and is a total hack. This is clearly a SOFTWARE problem if the memory is sufficient after a reboot but then “fills up” over time. This is just about memory management and I don’t like being told that my much-loved speakers are now obsolete.I have 13 Sonos speakers around the

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Schlumpf
18 days ago
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IPJContributor II
posted in Speakers

When will you sort out your lousy software ?

I have ten Sonos speakers in two homes and they have become nothing more than bricks. I now listen to music on my crappy Android because trying to control Sonos is utterly impossible. The software just does not work any more. It takes three minutes to load and connect and then pause takes five more minutes. Yes I have tried switching channels and reboot my router on a daily basis because I own your *** products.It wasn't like this five years ago. What went wrong ?Moderator note: Language modified in accordance with the Community Code of Conduct.

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AjTrek1
18 days ago
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steve67Contributor I
asked in Speakers

SONOS will not register

I have a Sonos system with nine devices all running on a unifi network. It’s been working fine for 3+ yearrs. I recently had to reconfigure all the devices with static IP...no problem there.  Using the App most devices setup just fine BUT my playbar and one other speaker will not register.  It goes thru the whole setup, then says it found the device but until it gets registered of course it will not work.  I can see the device on my network controller but if I try to debug and go to <playbar IP_addr>:1400 that port does not respond.  It’s there but SONOS refuses to recognize it.Another query….if I plug in diretcly via ethernet the app does not find the playbar after a reset......so how can I setup the unit?   It has worked in the past since it has always been plugged in. Any help appreciated.ss

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M
19 days ago
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vcioriciContributor I
asked in Speakers

Please help me to check the warranty for Sonos One

I want to buy a second hand Sonos One Gen 2. Please help me to check the warranty for Sonos One with sn: ********************* Many thanks in advance Moderator edit: serial number recorded and removed

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Corry P
20 days ago
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kandrasContributor I
asked in Speakers

Sonos playback issues with Play: 3

 Hello Sonos community.  I have been having serious issues and difficulties with my Sonos for a long time, and I am desperately hopeful that I can find some solutions here.  I will provide as much detail as possible.  My setup: Two (2) Play 3s, one (1) Roam, and one (1) Connect Amp, which is hard wired to speakers and a record player.  I have had the Play 3s and the Connect Amp for about ten years.  I use the S2 app on my Samsung phone.  We mostly listen to Spotify, but I also have a music library on my computer's hard drive.  We listen to vinyl records as well. Over a year ago, I started having playback issues, where the music would cut in and out, sometimes in one room but not the others, an sometimes all of the rooms at the same time.  It got so bad that we could not listen comfortably at all.  In addition, the responsiveness on the app was generally very slow.  While music is playing, I open the app to adjust the volume or pause, and the song title showing is incorrect (it shows a

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A
20 days ago
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DenendjessContributor I
asked in Speakers

One and Beam lost from Sonos App but Connect Amp still there

Help please 🤞I have a Connect Amp, which controls ceiling speakers, together with a Beam and One (both Gen 1).Had signal difficulties with the Connect Amp so switched it off/reset it and it’s now working perfectly however in the process I’ve lost any connection to the Beam and the One. They don’t even feature on the Sonos App, they’ve just disappeared.I took the One to the router and connected it via an Ethernet cable, it and the Beam then appeared back on the app but the Connect Amp disappeared. After I disconnected it, the One and the Beam disappeared and the Connect Amp reappeared. 🤬I know I’m being stupid somewhere but would be extremely grateful if someone could tell me where I’m going wrong.Previously the Connect Amp, Beam and One were all on the Sonos app and worked perfectly.Thank you in anticipation 

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20 days ago
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Eric ZieringContributor I
posted in Speakers

Setup and Trueplay Issues for Hearing Aid users

If you have hearing aids linked to your iPhone through the Settings->Accessibility menu, you are like to encounter errors during Sonos setup and Trueplay tuning.  Specifically: When setting up new Sonos speakers, I get error messages that I need to cease using AirPlay to continue the Setup process, even when I am NOT using AirPlay.  When running Trueplay, I get error messages indicating that there is too much background noise to run Trueplay, and to try again later.The resolution is simple - I have to turn my hearing aids off during setup and Trueplay tuning.   But the error messages are off point, and nowhere on this forum or in the product documentation have I seen this issue documented.  Hence, my post, in the hope it will save some future user some frustration down the line!For the record, my hearing aids are Philips brand, sold through Costco, and thus very commonly used.

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Stanley_4
21 days ago
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dk23Contributor I
posted in Speakers

play 3 keeps dropping out

usually reliable sound and playback on my play:3 speaker until recently. now its a daily event and multiple times making the system unusable in the main.nothing has changed in terms of location of the speaker or router; have done a router reboot, power off/on of play3 as per previous comments on similar issues. what is the underlying issue here, what has changed & what is the resolution to return to the good user experience previous? have submitted diagnostics : 706080232 Moderator edit: changed “raised support case” to “submitted diagnostics”

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21 days ago
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zakatanaContributor I
asked in Speakers

Dolby Atmos dropping in the middle of playing songs (era 300 + Apple music)

HelloI've been using Apple Music with my era 300 and it's been nothing but glorious until a few weeks ago. While playing a song in Dolby Atmos, I can audibly notice that my speaker randomly switches to the stereo version of the song. It happens very regularly (every 2-3 songs) and it's extremely jarring. I had 3 months with Amazon music before and never encountered any issue.Everything is up to date and I haven't modified my internet connection/parameters. Has anyone encountered a similar issue?

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21 days ago
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Eug7Trending Lyricist I
asked in Speakers

2 of 3 Era 100 consistently do not show up in Mobile app

I have 3 era 100s. all 3 consistently show up in the Windows app (always there) but 2 of the 3 rarely show up in the Iphone app both in control panel Airplay and on the app system. Both will work with SVC but not available to cast music from my Iphone. Unplugging and restarting is only a temporary fix and before long the speakers become unavailable again.I haven’t done a recent reset but after the last time I reset, the problem arises again soon thereafter. I’m on a newer Netgear mesh router where one of the hubs is only 2 feet away from one of the Era 100s not visible. Otherwise my WIFI is rock solid.My Sonos Roam always appears available along with the Arc and Port.My Sonos arsenal: 3 Era 100s, Arc, Sub Mini, 1 Roam, 1 Port.

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22 days ago
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mattylipContributor I
asked in Speakers

Symfonisk Bookshelf seemingly died

Hi! I've had my pair of SYMFONISK speakers in my surround setup for close to a year now. Unfortunately one of them appears to have died - no led light or sign of life within the Sonos app. I tried using the power cable from the other working speaker, and other wall sockets, but still no success.Has anybody experienced or heard of similar before? I didn't manage to find any information online of similar experiences. It just literally seems to have died with no abuse. It was always taken good care of.

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Stanley_4
22 days ago
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IanTbifContributor I
asked in Speakers

Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

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106rallye
22 days ago
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Piffa21Contributor I
asked in Speakers

Sonos play5 ticking sound

My Play5 make a tiking sound After a while It Is on.There Is the noise when I play music and even when I don't play.It starts slow and became faster and faster.Anybody has a solution?Thanks

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Airgetlam
22 days ago
spawnreaper
spawnreaperContributor II
asked in Speakers

how can i send music to one of a paired set of play:one’s

I have a play one underneath a fake fireplace that I use for fireplace sounds. Now I added another play:one to the other side of the room. I paired them to create stereo set. now my frustration is that I can no longer use the single speaker for the ambient sound. mis there a way to sort of duplicate the spreker so it’s able to be selected as a stand alone but also as part of a set? I would hate to pair and unpair them all the time. 

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Stanley_4
23 days ago
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DrPowellMD1Contributor I
posted in Speakers

Sonos Return

Mr. Spence,I tried Sonos for the first time and was excited to do so. My colleagues have told me about the Sonos brand for years and on their urging I purchased three Sonos Move (2) directly from Sonos.My order arrived and all three Sonos Move (2) had issues with not being packaged correctly and damage on all the units. I waited over an hour on hold and spoke to a Sonos customer service representative who assured me the issues will be investigated and I will receive an email. I had to call another four times and chat twice to receive a return label to return the three damaged units. When I tried using the return label for each unit, only one return label was valid and I paid for a box and sent all three units back with the one label.It has been over a month since the units were received and I still do not have my refund. The offshore customer service cannot transfer to a supervisor, does not understand issues and is a nightmare to speak with. I cannot believe my experience has been so

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D
23 days ago
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dbsquaremediaContributor I
asked in Speakers

Feature request : play local Atmos files

Hi there,  I'm a music professional (sound engineer) with a 7.1.4 Atmos studio in France. I own 2 Arc 300. Those are fantastic speakers for Atmos playback and are paving the way towards Atmos adoption by the general public. Awesome job Sonos ! But I need to be able to play local Atmos files (.mp4 with DD+ JOC endoding) for quality control before sending to online services. I need also my clients to be able to do that so they can approve the mixes outside the realm of my studio and their headphones. The only way right now appears to be through an apple TV to an HDMI equipped Sonos Beam 2 / Arc with Era 300 as surrounds. This is not ideal, and quite more expensive, and I very much enjoy front facing Era 300 (as surrounds, the front drivers are deactived by design). Sonos Era 300 are already streaming DD+ JOC  files from Apple and Tidal, it shouldn't be too difficult to do so from a local NAS / phone ? Please Sonos 🙏

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23 days ago
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Steve_237Trending Lyricist I
asked in Speakers

Skips, Drop Outs and Missing Speakers - Play:3 and Amp

Hi,I’ve had a long time problem with the Play:3 and Amp products in my system, dropping out and skipping, most frequently just one channel of a stereo pair of Play:3.As two Play:3 units are in an extension, effectively outside the original house, I invested in a Ubiqiti UniFi switch and added hard wired WiFi points in a few rooms (including the extension). I’ve tried both with SonosNet and wi-fi only configurations. There are a number of articles on configuring the plethora of options on the UniFi switch, which I have followed, but it seems that Sonos works less well with a decent switch than a cheap ISP provided wifi/router/modem combo. Go figure.The frustrating thing through all of this is the amount of time that I have spent explaining all of this to Sonos support and the process that I go through every time with this. The problem is effectively resolved by switching the speakers on and off again. Each time on support calls I am asked to turn off everything, including all Sonos unit

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106rallye
23 days ago
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SaraswatHarshContributor I
asked in Speakers

not getting audio through mobile Bluetooth after i reset my mobile network and paired again.

I used to play music through mobile's bluetooth on my era 300. Today for some reason i reset my mobile'n network and paired era again now i am not getting any audio from the speaker.

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24 days ago
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Terry WitterContributor I
asked in Speakers

sonos play 1 not working

I have 2 sonos play 1 speakers that have both stopped working and I can't get them going again.  In setting them up ...and failing...sonos has wanted to use a temporary WiFi setting instead of my own WiFi. Any advice? Do I need to reset them or restore factory settings 

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Airgetlam
24 days ago
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