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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2920 Topics

U
User515619Contributor I
posted in Speakers

Why are your updates so terrible. Latest update 15.6 build 74.0.43110 broke the sonos service on iOS devices.

I updated my sonos apps and system as required by you Sonos and since that time I cannot access any of my sonos system from any iOS devices fortunately it is still working from my windows PC so I know it is working. Tomorrow I will try uninstalling and reinstalling my iOS devices with the Sonos app. This is unacceptable you make great hardware and terrible software. If this were the first or second or even third time this has happened, I might overlook it, but this happens all too often. The fix always involves some complicated hoop jumping to get the system back to working order. I have other things to do with my time other than to test your software. I will continue to not recommend your products to friends and family. I so very much want you to be better than you are sonos.  

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buzz
8 months ago
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treecounselorContributor I
posted in Speakers

Speaker groups now possible in Google after patent lawsuit. When will Sonos match features?

24 hours after winning the current stage of a lawsuit, Google is rolling out a feature that allows individual speakers to be in multiple groups.Google wins Sonos patent case, immediately ships speaker software update | Ars TechnicaWhere is Sonos on adding this same feature? I have an Arc, Sub (3G), and 2xEra 300s. Based on my room positioning, I’d love to use the Eras with the sub in a stereo format to listen to music or for TV/movies use all four speakers in full surround (Arc as bar, Eras as surrounds). I can do this by manually changing the speakers between groups but then lose TruePlay functionality unless I want to spend a few minutes configuring Trueplay every time I switch. It feels a little odd that Sonos is suing Google for (at least in part) a feature it isn’t even deploying despite request from the community for years, based on my searching. 

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jgatie
6 months ago
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DenzeriniContributor I
posted in Speakers

The advantages of two Sonos subs versus one?

Does it really make a significant enough difference to add a second Sonos sub instead of just having a single sub? I’ve heard conflicting comments from hi-fi oriented friends posting here to get the viewpoint of those most experienced.

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AjTrek1
1 month ago
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Wendyzx6Trending Lyricist I
asked in Speakers

Audio problem with sub

Hi,I was wondering if anyone can help. I play a 40hz pure sine wave through my Sonos sub at night to mask infrasound that I can hear. It works well when the audio file plays properly. However, it has started to 'pulse' for some reason. I also get a message flashing up on the screen of my phone saying that it's unable to play the file as it's not encoded properly but then then the message disappears quickly. I'm wondering if anyone knows what could be causing this. Could it be due to a weak WiFi signal? Would a Sonos Bridge help? My sub and Play 5 speaker are 8 years old so not sure if they would be compatible. The Loudness is off on the sub, I have increased Sub Audio to 6 and the overall system volume is at 3, so very low (just enough to mask the infrasound). Any advice would be greatly appreciated. Thank you in advance.

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W
1 month ago
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SnottersContributor I
posted in Speakers

Right speaker of stereo pair always cutting out

I have an issue which is driving me up the wall - I have a pair of Era 100 speakers which worked perfectly well for the first month of their life but now I experience the right speaker not playing anything for up to 20 seconds if I skip to a new track - both on Tidal Connect and Spotify. Every single damn time. I’ve tried moving the right speaker to a different area with less potential interference (i.e. away from gadgets) but it will always cut out whenever I skip through a song or select a new one.I’ve done a bit of research and I gather that setting up a manual IP address may fix the issue. However, I can find no instructions how to do this, other than posts which say “do this, do that” without actually telling you how.Could any kind soul walk me through this please? I’m on Virgin Media and have a strong broadband speed, although I expect the service provider shouldn’t matter. I just want to know where to find the settings, which ones to click on and how to find the ip address. I do

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Ken_Griffiths
1 month ago
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StylarTrending Lyricist I
asked in Speakers

Spectrum Router SAX2V1S is it compatible???

Just got this new router from the ISP and my speakers always disconnect or cannot be found. Have to always find and re-start the router to find all speakers. Sonos say’s to name the bands to separate them but ISP says it is not possible with this router. The page that lists routers that are not compatible does not list this router. Has anyone find a solution for this issue with this specific router? Is my only option is to get another router that lets you separate the bands (2.4ghz/ghz)???Set up:1 Beam4 Sonos Play11 Move

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L
6 months ago
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Scott_135Trending Lyricist I
posted in Speakers

Sonos Mobile App Connection Delay

Hello We moved homes and set up our Sonos system (Play 3 x 2 and Arc).  When I first access the system using the mobile app, there isn’t much of a delay in responsiveness - I press play and it plays within a second or so. when I switch from the Sonos app on my iPhone/iPad to another app for a bit and then switch back to the Sonos app, there is a 8-10 second delay where the “searching” icon spins and it says “unable to connect to sonos product.” Eventually if I wait long enough, it connects and is reasonably responsive again.We have the Eero POE 6 system and have tried using a boost and hardwiring the Sonos to one of the Eero devices. Neither has helped. I spent hours on the phone with Sonos and eventually talked to a level 3 support person who essentially said this is the fault of the mobile (apple) OS. I explained that no other app acts this way. In fact the Spotify app will connect to the Sonos system and doesn’t have this issue. It really seems to be an issue with the Sonos mobile a

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Ken_Griffiths
6 months ago
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stuartinTrending Lyricist I
asked in Speakers

Unable to connect my existing speakers to new Orbi Pro router set as Access Point

I got a new Orbi Pro mesh Netgear router but I’m unable to connect my Sonos to it wirelessly. The Orbi is set as an access point because of my firewalla firewall.   I have one 5 and three 1s. The five is connected to my Orbi directly with CAT 5 cable.   I cannot, cannot get the 1s to connect wirelessly. Please advise.  Thank you!  Stu

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ratty
7 months ago
C
Chris GlynnTrending Lyricist I
asked in Speakers

Sub placement with home theatre/stereo audio

Hi -I want to set up a pair of Era 300s or Fives at one end of a long room, set up as a stereo pair, specifically for music, while retaining a Beam 2, two Ones and a Sub (Gen 3) at the opposite end of the same room, for home theatre.I'd like to use the home theatre Sub with the audio setup, to augment the bottom end, especially if I opt for the Era 300s.Will the physical position of the Sub (around 20 feet away from the proposed music area) work effectively from an audio perspective? I'd buy another Sub in an ideal world but that's currently a non-starter!Finally, will I be able to easily switch the Sub between the two systems, or will it involve having to bond the Sub to the the individual systems, every time I use them? Not ideal.  

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C
7 months ago
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VincentBxlContributor I
asked in Speakers

connection issue Sonos stop and play back again

Hello,i use sonos from almost 10 years and since a few weeks the music stops and plays again back after a few minutes after skipping a lot of songs. It stops again and plays again back….Nothing were changed in my system : same router, no new speaker. It suddenly happens !i only use Apple Music, internet radio and SpotifyThank for your help and sorry for my bad English. I’m french speaking 

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Corry P
1 year ago
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loughorContributor I
posted in Speakers

One (Gen 2) functionality in Surround Setup

I have a Sonos surround system - Playbar, Sub and two Play:1 as rears.I was considering swapping a Play:1 for a One (Gen 2) to get Alexa functionality. I have done several searches and have only found the answer to one of my two my concerns.I understand that I would not be able to use AirPlay2 with it spliced into the surround system, which is acceptable. What I can not find stated is whether Alexa would work and control the grouped speakers. With e.g. the iPlayer skill, I’d want to say “Computer, Radio 4” or other skills, “Computer, Planet Rock” or Apple Music... and so on.If anyone can reassure me on that functionality, I’d be grateful.Thanks.

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Airgetlam
1 year ago
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DevonianContributor I
asked in Speakers

Sonos Five Generation One

Are Five generation 2 significantly better than generation 1s?  If I upgrade can Five generation 1 be used on its own with just the Sonos 1 app, for example if I give the old speakers to a grandchild?

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J
1 year ago
M
Masterson'sContributor I
asked in Speakers

unable to register Era 100

Go to register, input email, and get to the press the buttons on the top, which is where everything stops. Any help?

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T
4 months ago
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CaptainGeekContributor I
asked in Speakers

Unable To Re-Add Device In My System

I had a Sonos One on my account but it was at my office on a different network. Just moved it back home and I’m trying to add it back into the system here for my wife’s use but it can’t be added to my system. Fails every time I try.My suspicion is that since the device with this serial number is already in my account it can’t be added as a new device, but I can’t figure out how to get rid of it. I can see the old incarnation on my account when I log into the website but I don’t see it when I go into my system on the S2 app installed on my phone.Ideas?

13
R
1 year ago
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AvskedsfestContributor I
asked in Speakers

sonos change spotify songs by itself

My sonos is skipping to next song in the middle of a song. I sit and enjoy music and suddenly it just starting the next song i use sonos and Spotify  any idea what could be causing this?

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S
3 months ago
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trekker25Contributor I
asked in Speakers

music stops for few seconds just after starting

my Sonos has some troubles lately. 3x Sonos 1 and 1 Sonos 5. Music takes some time to load, plays for 2-3 seconds and that waiting for about 5 seconds and then continues. WiFi in my network seems ok, 3 UniFi access points throught the house all wired to the router. What could be the problem? I sent in a diagnosis to Sonos: number 947289968 Anyone have suggestions?

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Airgetlam
5 years ago
G
GKerrContributor I
asked in Speakers

Sound Drop Outs

Hi Everyone. I’m hoping someone can help with an annoying issues with my music playback. I use Windows 11 pc and iTunes to play music to all my Sonos Speakers. Previously. No issues streaming to a Play 5, Sub, 4 x ones and 2 x Roams. Perfect playback. Lately I’ve been having drop outs. Only for a second but increasing in frequency lately. I’ve reset all speakers. All updates applied. Put them all on the 2.4ghz band. Disabled the 5ghz band in case it was interfering - made no difference. I’ve tried them with just one speaker at a time in the hope one speaker was interfering with the network. Tried several different channels on the router. Tried the different Sonos Net Channels 1, 6, 11Connected a One to the router to create a Sonos net. That didn’t resolve the issue. Bought a Boost - that didn’t resolve the issue. Bought a new modem / router - that didn’t resolve the issue. Nothing solves the issue. Playing music stored on my phone/iPad plays back perfectly. Tried other windows 11 pc bu

13
J
1 year ago
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GaryTurContributor I
posted in Speakers

Sound difference between TV Channels

I have an LG OLED55BXPTA TV connected to a Sonos Beam2 and S1 surrounds via HDMI eArc.  There is a major difference in sound when switching between local channels.  I have to increase or decrease volume massively to listen effectively.I have searched online and fiddled with the LG TV Sound settings without success - currently DTV Audio Setting is set to Auto and Digital Sound Out set to Pass Through.If I go into the Sonos App - About My System I notice that the if the TV is on the channel that is very loud then Audio In: is Dolby Digital 2.0, whilst most other channels have PCM 2.0.In another room I also have a Sony OLED TV with a Sony ARC and it shows Audio In: is Dolby Digital 2.0 Plus on all channels.How can I get Audio In: to be Dolby Digital 2.0 Plus on all channels from the LG TV?  Any way to fix the sound difference? 

13
E
1 year ago
M
mbergerContributor I
asked in Speakers

Error Code 6 when trying to update Sonos One

My Sonos One speaker fails when updating. Its a 2019 Gen 2 model. the unit has a wired connection to home router, and definitely has internet access since Alexa voice assistant is working ok. It stopped playing spotify song requests recently. So I opened the Sonos S2 App and it wont let me do anything except apply the latest update. The update gets to final stage and then fails with an Error code 6  I followed all the troubleshooting hints from Sonos support article regarding error updating :1. Set static IP 2. Rebooted my router and fiber modem (I have a TP-Link Home Mesh router system )3. I have powered the unit off/on  multiple times.(https://en.community.sonos.com/speakers-229128/code-error-6-6877525) I have tried several times to do the update, but it fails every time. Have successfully done updates before, I never had an issue.  Any suggestions how this can be resolved ? See attached images.     

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M
1 year ago
K
king60115Contributor I
posted in Speakers

volume changes on its own

The volume keeps lowering on its own

13
P
5 years ago
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Dave29Contributor I
asked in Speakers

play 1 with flashing white light

i plug my sonos play 1 in to the wall and it wont connect. the white light just flashes all the time, waited at hour still flashing. Is it garbage? what can i do?

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Chris
7 years ago
C
CraftBeerCFOContributor I
asked in Speakers

One SLs Won’t Stay Connected to the System

My total system consist of a Five in a bedroom, an Arc sound bar and sub in the living room, a One SL in the kitchen, and a One SL in the office. Both the One SLs will not stay connected.  It’s not a signal strength issue because I’ve tried moving the One SLs to the same room as the main router and they still don’t resolve.  This is very frustrating to say the least.  Any tips would be greatly appreciated!  Thank you in advance! 🍻

13
E
1 year ago
G
GuizContributor I
asked in Speakers

Appairer 2 sonos Airplay:1 avec ampli Marantz MC-R612

Bonjour,J’essaie de regrouper une paire d’enceintes Play:1 avec mon ampli Marantz M-CR612 sans succès. Je vois bien soit les 2 Sonos dans l’appli Sonos et je vois bien l’ampli et ses 2 enceintes dans l’appli HEOS. Je peux bien lire séparément sur les Sonos ou les Marantz mais pas les 4 ensemble. Comment faire svp pour les regrouper (multiroom des 4 ensembles).Merci d’avance.

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Airgetlam
1 year ago
G
Garrett_L.Contributor I
posted in Speakers

Pairing or combining Era 300 with 2 Roams

Dear Folks, I am using 2 Roams as a stereo pair right now.Can an Era 300 be paired with them, for use all in the same room ? If so what aesthetic benefit might there be ? ( application is not HT , just living room listening )  Thanks, Garrett 

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Ken_Griffiths
4 months ago
E
eseremContributor III
posted in Speakers

listen audio from pc ( browser, software, movie, ecc ) to sonos amp connect with ceiling speaker.

HiI have install an 3.5mm to rca cable from pc to sonos amp ( sugest by sonos operator) but i can’t listen music from speaker connect to the sonos amp ( streming service from app o sonos pc software work fine).By support we try to fix these, but unfortunaly we can’t.Operator ask me to connect the 3.5mm jack in the mic door of pc mobo, but in the source of pc i don’t see these option, I can see just S/PDIF and High Definition Audio Device from pc mobo.Do you think if I use an S/PDIF cable, will be work?any solution?Thanks at every one for the help and the timeI will link all my pc output: 

13
E
1 year ago
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