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Can’t Add Play:1 to my account

  • May 10, 2024
  • 31 replies
  • 6242 views
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31 replies

Steve Turner
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Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”.  When I hit the “Continue” link, the Sonos app crashes.  I have to reopen the app.  I try same and it crashes.  At this point I cannot move forward with trying to register the Play:1 to my account.  

Try updating the Sonos S2 app. A new version released 21st May that fixed this issue for me.

Steveee
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  • Swanz99
  • Trending Lyricist II
  • May 21, 2024

I’ve finally got further in the set up process since updating the app. However when setting up speaker to new system I get as far as updating the speaker and I keep getting 1002 error code. My speaker has a solid white light and doesn’t show up in the app.

jgatie
  • jgatie
  • May 21, 2024

A bug in adding devices was fixed in the latest release:

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

Fixed issues with Add Product that resulted in incomplete registration, a need to sign in again, or inability to confirm a product PIN.

 

Upgrade to the latest to get the fix. 

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  • Swanz99
  • Trending Lyricist II
  • May 21, 2024

This problem is happening after the new update.

    R
    • Rvarva
    • Lyricist I
    • May 25, 2024

    My issue is a bit different than most, it seems. I upgraded an S1 system and have successfully added a Port, Era 300 and Move2 and removed the old Connect and Connect:Amp. The Play:1 is supposed to be compatible with S2 so I just did a factory reset and attempted to add it to the existing system as usual. After the factory reset the lighl flashes green indicating that it's ready to be added. The app sees the speaker and guides me through the process. It gets to the point where it needs to update the speaker's firmware and I click the update button in the app. The light now flashes orange/white indicating that the firmware update is in progress. After a minute or so, the light changes to flashing green. Meanwhile the app is just waiting, it seems. Can't get past this point. The light flashes green forever. The app waits forever.

    Needless to say, I've tried this dozens of times. Occasionally I'll get an error 1014 after the firmware update but only maybe 20% of the time. Following the instructions for this error, which is basically just rebooting all the other components in the system, makes no difference. 

    Has my Play:1 been effectively bricked? 

    I’m having this exact same issue 

    A
    • A1reed
    • Lyricist II
    • May 25, 2024

    Update: the app updated today, and this time I was able to add the speakers.  Problem solved here; wishing everyone else luck!

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