Can’t Add Play:1 to my account

31 replies
7005 views

Hi,

I searched around, and googled the error messages I have, but am having no luck. Perhaps as this is an older device, the answers are harder to find. Anyway, see if anyone can help…

I recently moved and setting up a Play:1 in my new home. All other Sonos speakers set up correctly, except this Play:1. I did a hardware reset. Still setup failed.

I did a hardware reset in the end. Still setup failed. The error message says "There was a problem linking your Play:1 to your account", no reason or details given for fail. I logged out of Sonos app and logged back in. Have u plugged the device and did a reset. Nothing works. The Play:1 is shown in System/Products as "Not registered".

Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”. When I hit the “Continue” link, the Sonos app crashes. I have to reopen the app. I try same and it crashes. At this point I cannot move forward with trying to register the Play:1 to my account.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

A

A1reed

Lyricist II

Update: the app updated today, and this time I was able to add the speakers. Problem solved here; wishing everyone else luck!

Sign up

Login to the community