Question

Can’t Add Play:1 to my account

R

Hi,

I searched around, and googled the error messages I have, but am having no luck.  Perhaps as this is an older device, the answers are harder to find.  Anyway, see if anyone can help…

I recently moved and setting up a Play:1 in my new home. All other Sonos speakers set up correctly, except this Play:1. I did a hardware reset. Still setup failed. 

I did a hardware reset in the end. Still setup failed.  The error message says "There was a problem linking your Play:1 to your account", no reason or details given for fail. I logged out of Sonos app and logged back in.  Have u plugged the device and did a reset.  Nothing works. The Play:1 is shown in System/Products as "Not registered".

 

Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”.  When I hit the “Continue” link, the Sonos app crashes.  I have to reopen the app.  I try same and it crashes.  At this point I cannot move forward with trying to register the Play:1 to my account.  

31 replies

Steve Turner
Userlevel 2
Badge +5

Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”.  When I hit the “Continue” link, the Sonos app crashes.  I have to reopen the app.  I try same and it crashes.  At this point I cannot move forward with trying to register the Play:1 to my account.  

Try updating the Sonos S2 app. A new version released 21st May that fixed this issue for me.

Steveee
S
Userlevel 2
Badge +1

I’ve finally got further in the set up process since updating the app. However when setting up speaker to new system I get as far as updating the speaker and I keep getting 1002 error code. My speaker has a solid white light and doesn’t show up in the app.

jgatie

A bug in adding devices was fixed in the latest release:

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

Fixed issues with Add Product that resulted in incomplete registration, a need to sign in again, or inability to confirm a product PIN.

 

Upgrade to the latest to get the fix. 

S
Userlevel 2
Badge +1

This problem is happening after the new update.

R

My issue is a bit different than most, it seems. I upgraded an S1 system and have successfully added a Port, Era 300 and Move2 and removed the old Connect and Connect:Amp. The Play:1 is supposed to be compatible with S2 so I just did a factory reset and attempted to add it to the existing system as usual. After the factory reset the lighl flashes green indicating that it's ready to be added. The app sees the speaker and guides me through the process. It gets to the point where it needs to update the speaker's firmware and I click the update button in the app. The light now flashes orange/white indicating that the firmware update is in progress. After a minute or so, the light changes to flashing green. Meanwhile the app is just waiting, it seems. Can't get past this point. The light flashes green forever. The app waits forever.

Needless to say, I've tried this dozens of times. Occasionally I'll get an error 1014 after the firmware update but only maybe 20% of the time. Following the instructions for this error, which is basically just rebooting all the other components in the system, makes no difference. 

Has my Play:1 been effectively bricked? 

I’m having this exact same issue 

A

Update: the app updated today, and this time I was able to add the speakers.  Problem solved here; wishing everyone else luck!

Reply


Terms & ConditionsCookie settings