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Contributor I
September 17, 2016
Question

play 1 with flashing white light

i plug my sonos play 1 in to the wall and it wont connect. the white light just flashes all the time, waited at hour still flashing. Is it garbage? what can i do?
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    13 replies

    Edward R
    Retired Sonos Staff
    September 22, 2016
    Hi, Dave29. Welcome to the community. What happens when you take it through the setup? Do you get an error message? Does it chime when you press the two buttons, once the application prompts you to? Thanks in advance for the additional information.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    September 22, 2016
    Indeed, from your post there is nothing to suggest you have attempted the setup process. If all else fails, read the instructions

    http://www.sonos.com/en-us/support/setting-up-sonos
    Dave29Author
    Contributor I
    September 22, 2016
    I have had the speaker since last christmas. Worked fine until I unplugged and moved it. Tried moving within 5 feet of router still flashing white tried a wired connection same. Phone app does not see the speaker. I bought 2 at the same time and the other one is still working fine.
    September 22, 2016
    Have you tried adding it again in Settings, add a speaker or sub?
    Dave29Author
    Contributor I
    September 22, 2016
    Yes but the phone app doesn't see the speaker
    Chris
    Lead Maestro
    September 22, 2016
    You could hard reset it but you would lose all your settings if you don't have any other Sonos speakers.

    Plugging it into router and running setup and it still never sees it when run controller setup.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Dave29Author
    Contributor I
    September 22, 2016
    Already tried a hard reset..... The light still flashes
    Chris
    Lead Maestro
    September 22, 2016
    An actual hard reset (as after factory reset it shouldn't flash white) -

    PLAY:1, PLAY:3, PLAY:5 (gen1), CONNECT, CONNECT:AMP and PLAYBAR:
    1.Unplug the power cord from the electrical wall outlet.
    2.Press and hold the Play/Pause button while simultaneously plugging the power cord back into the electrical wall outlet.
    3.Continue holding the Play/Pause button until the light begins flashing amber and white.
    4.Once reset, the light will flash green indicating the product has been reset and can be added back to your Sonos household.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Dave29Author
    Contributor I
    September 22, 2016
    I have held the button for 10 min and the light still flashes.... Even when holding the button
    Chris
    Lead Maestro
    September 22, 2016
    I would call Sonos.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)