I have used Sonos for 7 years and have 2 Play 5’s, sub, sound bar and 2 play1’s on my TV and a Move, so I a little committed to Sonos. The new black app is a disaster, can’t control rooms or music. I called the help line and was told to disconnect the 3 WiFi discs we have in the house as Sonos is not compatible ( has been for the last 4 years) and if this fixed it I was to call BT and ask them to make the WiFi discs into Access Points, BT say this isn’t possible. I call Sonos helpline back and the operator clearly knows there’s a problem but doesn’t admit it. I’ve had no feedback or response since. When will they fix this? Why can’t we just get the old app back which worked? Was the black app tested?
New black sonos app
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Why can’t we just get the old app back which worked? Was the black app tested?
Because they want to sell you headphones and they only work with the new app. IMO don’t seem to care that they’ve inconvenienced you or ruined your experience.
The new app is a disaster either way.
Moderator Note: Modified in accordance with the Community Code of Conduct.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.