Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2940 Topics

C
ChanitoContributor I
asked in Speakers

Resetting SONOS amp + mesh network

I have a 10-year-old, WIRED 5-speaker system as well as a 4-SONOS wireless speaker system (3 Ones + 1 MOVE) in our home in Costa Rica. We have a SONOS AMP running on an ARC mesh network with fiber-optic service. After we installed the new mesh network, I factory reset the 4 wireless SONOS speakers; they now work perfectly. The wired speaker network, however, is not connected and remains a question. My questions are 1. Should I reset the AMP to get the wired speakers to work? And if I factory reset the SONOS AMP to get the wired speakers working, will it disconnect from the wireless SONOS speakers? I’m fine if I have to factory reset those speakers after the AMP is reset, but I worry that I might knock the AMP off the mesh network requiring a tech to revisit the house. Ideas? 

5
buzz
10 months ago
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antoinerContributor I
asked in Speakers

Way check if a second hand sonos was used for the upgrade program

Is there a way to check if a second hand sonos was used for the upgrade program? I am looking into buying second hand speakers, and knowing if the upgrade program was used on them would make the differenc between an ok deal and a great deal...

1
Stanley_4
1 year ago
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sallyinflContributor I
asked in Speakers

Can't get ERA 100 to turn on voice control

Using Sonos app on iOS. Everything is update. I have activated Amazon Alexa and can successfully play music from that source using the Sonos app. Sounds great, BTW.What’s not working is voice control of any kind. Microphone switch at lower rear is ON and showing green stripe. When I press the voice control button on the top of the speaker, the accompanying white LED blinks about five time and then turns off. Pressing voice services on the iOS app is non-responsive, which probably make sense since the speaker isn’t accepting input.Any thoughts? I've run through the usual reboot thing to no avail.Many thanks and best wishes for a great holiday.

11
S
4 months ago
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MichaVNContributor I
posted in Speakers

Sonos S2 keeps loosing Play1 & Play3 from my system once I remove the ethernet cable

Hi Sonos, I’ve been in the tech world for the last 3 decades and have always been up to speed with most of the recent technologies (just to point out I’m no newby to networks & technology, so I don’t get these reboot this or that)What has happened with my Sonos speakers over the last couple of months is getting ridiculous.I never had any issues when I used the S1 app and my 2 Play1’s and 1 Play3.After upgrading to the S2 app and upgrading the speakers in the beginning everything was fine, but now since a couple of months I keep loosing my devices… (always the same 2).I’ve browsed through every solution on this forum, but the same result over and over again.I’ve reset the router, speakers, unplugged, reinstalled via an ethernet cable, updated the Wifi settings via the remaining speaker… but once I plug it out of the ethernet cable the speakers goes away (even set next to the wifi6 (set up in bridge mode)).I can reset the router, unplug the speaker, but it does not reappear.It’s come

24
ratty
2 years ago
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EffetkContributor I
asked in Speakers

Play:5 line-in not working, except in group

So I’m having a weird issue : my Sonos Play:5 won’t play music from line-in. That being said, if I group it with another room, the other speaker can play the music from the line-in (but still not the Play:5).  Sound is high, and not on mute. I rebooted the device. This is a new problem.  I’m starting to think it’s an hardware failure. Anyone got an idea of what I should try to fix this?

10
I
1 year ago
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Martyn_HContributor I
asked in Speakers

Can I play music from my Phone via aux in on ERA 100 if i have no wifi or 4g

I have to play music in a church for a funeral and do not want to rely on bluetooth connectivity so am hoping i can plug my phone into an ERA 100

9
M
6 months ago
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Siegfried_4Contributor I
posted in Speakers

[Feature Request] USB audio support - Era Speakers

Hi,Feature Request:Will it be possible to connect the new Era Speakers to Android, Windows etc. using USB audio instead of Line-In via adapter?This could result in better audio quality as well as less latency :)Regards

28
Ken_Griffiths
5 months ago
A
Akiva54Contributor I
asked in Speakers

Pro-Ject and ERA 100 line in

Hi, I just bought the Pro-Ject turntable and ERA 100 speaker. The black USB C cable was out of stock so I purchased one from Amazon. The system won’t connect the Line-In. I bought a second cable; still won’t connect. Sonos support told me that only their cable would work. Has anyone else experienced this?

1
buzz
1 year ago
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NomadicsContributor I
asked in Speakers

Sonos era usb-c line-in instead of Sonos port

I'm assuming that the line-in port on the Sonos Era will act as an input which can be played over a whole speaker group? If this is the case is the Sonos Port now more or less redundant if you upgrade at least one speaker from each of your speaker groups to an Era device.Can anyone confirm if my assumption is correct?

1
G
1 year ago
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jcouzyContributor I
asked in Speakers

Unable to add Play:1 to existing system

I tried to add the 2nd Play:1 speaker to an existing system with a Play:1 speaker. I did a factory reset on the 2nd Play:1 speaker I want to add, the wizard took me to the process and at the end I consistently get the message that the Play:1 might not be visible in the App and the I need to power cycle it.I submitted support diagnostics; the confirmation number is 734836827.What to do now….

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Ken_Griffiths
2 years ago
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MarkC528Contributor I
posted in Speakers

Sonos sub completely died

As a big Sonos user with a variety of items, I’m majorly disappointed to find my Sonos sub completely dead and barely after two years of use.  It’s in a safe location, never been touched once set up and now there is no power light or any sound.  I called customer service, confirmed the power cord is properly plugged in, tested different outlets and didn’t get any power, light, or sound.  They suggested I return it and buy another one.  For the price of this product, and the quality Sonos claims to be, there is no way a sub should die on it’s own after 2 years. Why would I pay the high price for another when the first didn’t last? 

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Stanley_4
1 year ago
F
Former Genius MikeContributor I
posted in Speakers

Sonos Disconnects from Wifi and wont connect or see Ethernet connection

Diagnostics code: 348474538We are in an open office plan in LA. We have 3 Play 5s and recently after an update they constantly disconnect from the app, stop playing mid song, and wont go longer than 1 to 1 ½ songs with out either disconnecting or not being seen by the Sonos app. We have followed all the troubleshooting on the forums. Unplugged and reset all the devices multiple times. Reset the App and even “forgot the current sonos system” The devices are all connecting over wifi right now but also have a hardwire ethernet connection going into them. When trying to “Disanle Wi-Fi” we get an error immediately. “Wi-Fi Not Disabled Make sure this product is connected to your router with an Ethernet cable. They are connected and they go to a swtich in our server room. The IP addresses have not changed, nothing in our network changed. but this last “Software Update” broke the entire system to the point it is unusable and our management is about to explore other options. Please help.

8
106rallye
8 months ago
K
kmgmooreContributor I
asked in Speakers

Pairing Sonos One with iphone

I’ve tried several times to get my Sonos One speaker (corded) to pair with my iPhone and I have not had any luck. Any suggestions? 

2
K
1 year ago
R
RT-2000Contributor I
asked in Speakers

Era 100 pair - line input delay

I’m trying to use the line inputs to output from an electric piano and the delay is unusable. I have it set at 75ms and compressed audioIs there a way around this? 

7
Airgetlam
10 months ago
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Stef 11Avid Contributor I
asked in Speakers

Speakers disappeared

Yesterday, my “Family Room” speakers and TV disappeared from my Sonos app.  Before shutting down Sonos, I was not able to select the TV and turn-off the speakers.  Now on the TV, I don’t have sound as the TV can’t find the speakers.  Can anyone help me with this problem?  Thank you.

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Corry P
10 months ago
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ReginaContributor I
asked in Speakers

Frontier Eero Sonos Wifi Connectivity Issue

Hi all!I recently updated my wifi with Frontier. Eero replaced my Arris router/modem. Now, my huge problem is my two Sonos Ones cannot connect to my wifi. I read on here to enable bridge mode. I called Frontier and I was told they do not support bridge mode. PLS HELP!!! TIA!

3
R
1 year ago
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JacSobContributor I
asked in Speakers

CD Player for Sonos Beam G2

Hey there,I’d like to connect my Sonos Beam with TV and CD Player. So I’m thinking about buying some CD player for that purpose, could you be so kind and send me some good examples? Another thing is the connection itself, the beam is connected with the TV by HDMI Arc, the CD Player might be connected with HDMI (I assume) but the question is whether the TV will have to be launched for everything to work? Or once the CD player is turned on and the CD is there, the sound will be played by the soundbar?Thanks for help.

1
106rallye
1 year ago
L
Leo_FaContributor I
posted in Speakers

Sonos Five sound and volume issue

I just received my new Play 5 and after installation I noticed that the volume or the sound is not loud at all! The volume is more than 50% in Sonos app and still very weak compared to the Play One. Also the sound is kind of cheap flat..ets i added Sub gen 3 and the sound quality or loudness is not improved? It just like music without bass at all. PS:EQ bass on +2Trueplay ON Voulum limit OFF Line In Disconnected

1
G
3 years ago
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sl91Contributor I
asked in Speakers

is wifi always on when the device is in standby

Hi, I would like to have a clarification concerning the following and undocumented point. Are Sonos devices, including the very new Era, able to switch off the wifi when in standby mode ? I am asking this because I would like to use it in my bedroom, very close to my head and use the alarm function. When sleeping, I don’t feel very confident knowing that I have a wifi source always activated during all the night.Best regardssl91

20
C
1 year ago
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Marty TsaiContributor I
asked in Speakers

Play music via Bluetooth to stereo-paired Era 100, is it true stereo?

I watched this video from the Sonos official channel. But I am wondering that if we play music via Bluetooth to stereo-paired Era 100, is it a true stereo? For example, one speaker is the left channel, another one is the right channel. Or 2 speakers actually just have the exact same sound out?   

4
M
5 months ago
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IarjonaContributor I
asked in Speakers

Adding my SUB no green light

I have had my SUB for over 8 years, same house, same place, it worked fantastic until 3 weeks ago. I’ve had to do a lot of resetting. Finally 2 of my 4 products are good. When I reset my SUB and try to reinstall I’m not being able to get the green flashing light. I am connecting to the Sub’s WiFi network, but when prompted to push the arrow button I should get a green and white flashing light and light remains white. I only get a white light.thank you in advance  

1
Stanley_4
5 months ago
D
DericSContributor II
posted in Speakers

Messed up system

My sonos system is totally messed up since an unavoidable update, all my speakers are early models S1 Play1x2, Play 3 x2, Play 5 and a Playbar. The controller will not complete a update and I only have the play 5 working. All the others are incompatible.I have bought a smart phone to try and set it up again and failed, I need help to sort this out. Deric

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D
3 years ago
J
JackInBrooklynTrending Lyricist I
asked in Speakers

Left Speaker Louder Than Right

I have a pair of Play 5 speakers (old version) set up as a stereo pair.  The left speaker is noticably louder than the right.  The balance is set to the center. I separated the pair and the left speaker still sounds louder. Any thoughts on how to resolve this? Thanks, John

6
bockersjv
1 year ago
T
TheDirgerContributor I
asked in Speakers

Upgraded from a BT Hub 1 to BT hub 2 and having real problems upgrading my Sonos System to accomodation thechange in network

I updated my BT Hub 1 to a BT Hub 2 today. I cannot upgrade the SONOS system to work. I have 4 speakers, 2 x Sonos One set up as Living Room and 2 x Sonos PLAY:1  as Kitchen. I have seen the topic related to connection issues with the BT Smart Hub 2 from April 2021, but have checked the firmware level and it is V0.31.00.10253-BT, so well up from the problematic firmware.I did manage to get the two Sonos One’s set up, but the 2 x PLAY:1’s arent having any of it. The SONOS app only recognises one of the speakers and wont upgrade either.Is it possible to do a clean install? I did remove and reinstall the app, but the config still seems to be present.

5
UKMedia
1 year ago
R
richab19Contributor I
asked in Speakers

unable to connect IKEA Symfonisk to Wifi

For some reason every time I try to connect my new IKEA Symfonisk to my wifi network it states that “The connection to your SYMFONISK table lamp was lost move your mobile device closer and make sure that SYMFONISK table lamp is powered on.”, and once I click continue I receive a message stating that the table lamp was added and I can go to settings for further registration. Once I go to settings however, I get I message stating “Lets finish adding your SYMPONISK table lamp to your system” and once I click continue I get a message saying “Your Sonos system must be factory reset before you can register it to a new account. “ I have factory reset my device countless times along with restarting my router and I am looking for more guidance to connect my system! Thanks :)

1
Sotiris C.
11 months ago
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