Contributor I

Sonos S2 keeps loosing Play1 & Play3 from my system once I remove the ethernet cable

24 replies
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Hi Sonos,

I’ve been in the tech world for the last 3 decades and have always been up to speed with most of the recent technologies (just to point out I’m no newby to networks & technology, so I don’t get these reboot this or that)

What has happened with my Sonos speakers over the last couple of months is getting ridiculous.

I never had any issues when I used the S1 app and my 2 Play1’s and 1 Play3.

After upgrading to the S2 app and upgrading the speakers in the beginning everything was fine, but now since a couple of months I keep loosing my devices… (always the same 2).

I’ve browsed through every solution on this forum, but the same result over and over again.

I’ve reset the router, speakers, unplugged, reinstalled via an ethernet cable, updated the Wifi settings via the remaining speaker… but once I plug it out of the ethernet cable the speakers goes away (even set next to the wifi6 (set up in bridge mode)).

I can reset the router, unplug the speaker, but it does not reappear.

It’s come to a point where I’ve even tried to re-install the S1 app, but there is says, this speaker can only be used on an S2 app…

My network is 1 router with DHCP setup and 3 wifi routers connected via ethernet cable, all set up in bridge mode….

There is no solution I find that brings back my speakers. It’s so frustrating I’m even considering throwing out all my sonos stuff and replace it with decent working stuff…

Even start to think that Sonos is deliberately breaking up connections to that you buy newer gen stuff.

Are there any options I can check & try out (eventhough I’ve already tried out all options that I’ve read about)

thanks for any suggestions

Micha

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UKMedia

Hi Sonos,

I’ve reset the router, speakers, unplugged, reinstalled via an ethernet cable, updated the Wifi settings via the remaining speaker… but once I plug it out of the ethernet cable the speakers goes away (even set next to the wifi6 (set up in bridge mode)).

Micha

Hi. What routers are you using please?

Remember: Sometimes Red Wine helps :)

J

John B

Hi. Do your bridge mode routers all have the same SSID and password as the main router? Do they all use the same wireless channel? In your desired mode of operation, do you have a Sonos device wired so as to use SonosNet?

M

MichaVNAuthor

Contributor I

Hi Sonos,

I’ve reset the router, speakers, unplugged, reinstalled via an ethernet cable, updated the Wifi settings via the remaining speaker… but once I plug it out of the ethernet cable the speakers goes away (even set next to the wifi6 (set up in bridge mode)).

Micha

Hi. What routers are you using please?

The router itself is from my provider (its the 24*8 DOC 3 WIRELESS(DOCSIS))

The wireless routers (set in bridge mode) are the ASUS ZenWifi AX (Wifi6). not set as Mesh system, since I have too much concrete in the house), but individually set up with exactly the same settings)

There is another Linksys wifi router (EA6700 also in bridge mode) with the same settings

J

John B

If you connect one of the ‘troublesome’ speakers by ethernet to your ISP router, will the other speaker connect wirelessly? You may need to power cycle the wireless speaker.

M

MichaVNAuthor

Contributor I

Hi. Do your bridge mode routers all have the same SSID and password as the main router? Do they all use the same wireless channel? In your desired mode of operation, do you have a Sonos device wired so as to use SonosNet?

Yes, all routers have the same SSID and password.

They are all set to use the most optimal channel.

I do not have a sonos device wired as that has never been required in the past.

M

MichaVNAuthor

Contributor I

If you connect one of the ‘troublesome’ speakers by ethernet to your ISP router, will the other speaker connect wirelessly? You may need to power cycle the wireless speaker.

John, what does ‘ power cycle the wireless speaker’ mean?

J

John B

Unplug it, wait 30 seconds, plug it in again.

I am hoping that the experiment I have suggested will tell us something useful.

Just for the record it was impossible to run Sonos without a wired device until a few years back.

Ken_Griffiths

What @John B is suggesting is to wire one speaker to your main ISP router to act as the ‘root bridge’ to a SonosNet network instead of using your WiFi.

To get the other (wireless) speakers to take part, you may need to switch them off and back on again, but can I also suggest you remove all the stored WiFi credentials in your Sonos App ‘Settings/System/Network’ settings and set your SonosNet channel so it’s 5 channels away from your chosen router channel which presumably is set to 1, 6 or 11 on all your router devices.

I would also ensure that not only are they using the same Wifi channels, but that they’re also using the same channel-width of 20MHz only for their 2.4Ghz band.

One other important thing js to position the wired device one metre, or more away from your ISP router.

Edit: Ah I see John has replied and beat me to it.. I’ll step out.

J

John B

Ken - you have added useful further detail and explanation. You never need to ‘step out’ as far as i am concerned!

Ken_Griffiths

Ken - you have added useful further detail and explanation. You never need to ‘step out’ as far as i am concerned!

Ah Thanks @John B - I was thinking you may not be about (perhaps) and so was just trying to help the OP to carry on with the reboot. Oh and Seasons Greetings too.

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