Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2914 Topics

S
SMorsoContributor I
asked in Speakers

Cannot Suddenly Connect to Sonos Beam Gen 1 Anymore

Hi,I have Sonos Beam Gen 1 in my household connected via wifi. The product has worked fine for a long time but suddenly I lost the ability to connect to it without any clear reason. There were no changes in the network, the connection just stopped working. I can reconnect to the Beam with bluetooth and reset the wifi password but after setting everything up, the Sonos application fails to connect to Beam device. This happend on both Sonos (iPhone v 14.20) and Sonos S1 applications. I have tried following things without success:Try to discover Sonos devices in the network (Sonos apps) Try to fix Sonos connection (Sonos apps) Reconfigure Sonos connection to the wifi (bluetooth) Try different iPhone to connect to Sonos Try to change wifi password Try to connect Sonos with LAN cable Reset Sonos Beam Try everything above again Remove Sonos application and try everything again after reinstallationFollowing things have been checked:Sonos and iPhone are wifi connected and in the same network B

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buzz
1 year ago
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BeFunkyContributor I
asked in Speakers

wifi on sonos 1

I have been using FiOS for over a year and only recently have noticed lag and very slow download speeds 65-85mbps. I have many ‘newer’ connected wifi devices, including a Sonos Port and no issues.  I’m wondering if anyone else has a message from ISP (orange area in attached) showing my Sonos 1s need to be upgraded? Also is this the whole unit or just firmware? Does Sonos fix or do trade ins?Thanks,Ben 

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Stanley_4
1 year ago
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An0nContributor I
asked in Speakers

Roam randomly reset

Hey, My Sonos Roam randomly reset and get disconnected from my Sonos system.When I boot it up it just starts flashing green and I have to re-do the whole pairing process with the app. Any idea why ?  Best,An0n 

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Ken_Griffiths
16 days ago
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jorgeasmarContributor I
asked in Speakers

use amp and arc on same network

Hello everyone. I am new to Sonos, so forgive my inexperienced question.I have at home one Amp with Sub Mini, together with Sonance Ceiling Speakers in my living room. It was working great with no problem.Today, I decided to install in my TV room an Sonos Arc with a Sub.When I configured in the Sonos App the new equipment, the Amp+Sub Mini disappears and I can’t find a way to have both configurations on the same app.I want to stream music on my living room (Amp+Sub Miini) while for example my watches a movie in the TV Room (Arc+Sub). Or in occasions, stream the same music to both configurations simultaneously.I tried resetting all of them, but it seems as if is either of the systems, not both together.

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jgatie
1 year ago
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mamizukaContributor I
asked in Speakers

Sonos Amp + Sub

Hi all. I am considering purchasing a Sonos Amp to power 2 outdoor speakers on my backyard.Although the main music source will be streaming, I’d also like to be able to connect a turntable/ mixer to the Sonos Amp, and connect the Sonos Sub through the app for extra bass.Does anyone know if the Sub will work when an external analog source is connected to the Amp?

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buzz
1 year ago
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cesarmocaContributor I
posted in Speakers

altavoces traseros sonos one sl

Buenas noches, quisiera saber si los altavoces traseros es indispensable ponerlos detras (del sofa por ejemplo)y mas o menos centrados o si la aplicacion trueplay permite colocar por ejemplo alguno de los 2 altavoces en un lateral o no exactamente detras. Hoy he adquirido un equipo completo sonos con la beam 2, sub mini y los 2 altavoces one sl… estoy con muchísima ilusion y a la vez preocupado de poder instalarlo lo mejor posible ya que mi salon es un “salon-cocina” y me gustaria que se ampliara el sonido lo maximo posible tambien a la cocina por el tema de escuchar la musica... .el espacio total (salon-cocina) es de 35m2 aprox. Otra cuestion importante seria saber si se pueden colocar a una altura de mas de 2 metros o deben estar a la altura de la cabeza. Muchas gracias de antemano por vuestras posibles respuestas. un saludo

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C
1 year ago
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dvg77Contributor I
asked in Speakers

Connect Amp (Gen 2) Line In to a Sonos One Stereo Pair?

I have a CD Deck+DAC feeding into a Connect:Amp (Gen 2) line In.I have two Sonos ONE (Gen 1) speakers I can successfully use as a stereo pair when streaming.I would like to play the Connect:Amp Line In Stereo to the ONE stereo pair.I have successfully got the Line In playing to A SINGLE Sonos ONE speaker but I can find no way of getting the Line In stereo to play through both Sonos ONE’s as a stereo pair. If I wasn’t bald already I would be tearing my hair out in frustration. As it is I am feeling stupid because I just cannpt believe what I want to do is not possible - I must be doing something wrong.  Can anyone help with an appropriate Idiot’s Guide for me?FWIW I am trying to set up the system using the Android S2 app. I have a direct ehthernet link to the Connect:Amp and the two Sonos ONEs are connected via my Wi-Fi. All components’ firmware is fully updated. I have factory reset and setup the SONOS system from scratch but to no avail.I don’t want to use a multi-room setup.If possib

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Stanley_4
1 year ago
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User8190Contributor I
asked in Speakers

How to make feature request?

How do I make a feature request? Is there somewhere people vote on feature requests? I realllllllly want to be able to listen to podcasts and audio books faster. throughout the house. I’m listening to half as many books. This is one of the main reasons I got the Sonos speakers. 

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J
1 year ago
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TonyT82Contributor I
asked in Speakers

Unable to connect to SONOS every time I open app

I have 3 x SONOS Play 1. I’d gone off SONOS for about 18 months and not used it as I found it too glitchy and didn’t like that you couldn’t play many Podcasts through it.I was delighted when I realised it has been integrated with Audible and BBC Sounds so I decided to set it back up again. As I have recently moved I did a factory reset on all the Play 1s so I could do a fresh set up on a new router etc.After what seemed like an age and a real hassle I managed to get it set up on my and my wife’s phone with both our Audible, BBC and Spotify accounts, success……However, when I came to use it the net day I opened the app and got an “unable to connect to Sonos. Let’s fix it” message. After following the instructions, no I haven’t changed my network settings, un-plugging all the SONOS and my router it fails to get back on the system.I’ve re-tried setting it up again both with and without doing a factory reset, it seems like each time I get it set up then re-open the app I get the same messag

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Airgetlam
7 months ago
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sonochumpoContributor I
asked in Speakers

Play:3 won't connect after factory reset and wired to router

I’ve moved into a new house and am trying to setup the Play:3 speaker. I have factory reset it since it’s been a few years since i’ve used the speaker and I am receiving an error that the WiFi has a problem when attempting setup. I have it wired to the router and it still cannot find it. Any help here?

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S
1 year ago
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MbraultContributor I
posted in Speakers

connect vs Amp

I have a Yamaha receiver with 2 zones. 1 zone is equipped with 7.1 speakers in home theater setup and zone 2 is 2 speakers only.  what is the best way to bring streaming music to these 2 zones?   can i just put a Sonos Amp and isolate it to bring streaming music?

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Ken_Griffiths
1 year ago
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TsiegwaldContributor I
posted in Speakers

How to use Sonos on a google Nest wifi?

Hello !I decided to improve the performance of my home wifi connection by using Google Nest Wifi.As a result, I no longer connect to the wifi of my internet provider's router, but to the wifi network of the Google nest box.Since I did this, the speed at home is much better, but I can't play music from the Sonos application.If I reconnect to my original wifi (my provider's box) and reset the Sonos conf, it works.If I reconnect to my Google wifi and I reset my Sonos system, it doesn't work anymore, on any Sonos service, I use Youtube Music, and it gives me an error 701.Do you know what I can do?I am using the default settings of Google Nest Wifi, I have not customized anything! 

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Ken_Griffiths
1 year ago
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hareballAvid Contributor I
asked in Speakers

one group keeps dropping

Been having this problem a few weeks now. Whenever listening to music the living room zone drops out intermittently. Does it for 10-15 seconds and then will hop back for 10-30 min before doing it again.  ive got a very large system and have had Sonos for probably a decade. I’m also not very technical so getting into router stuff is a challenge for me.  I have a diagnostic here. 304281759 I have a boost that I’ve been using forever. It’s right by the play bar that keeps dropping. Should I try to kill the boost and plug Ethernet into the Soundbar as a start? 

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Stanley_4
1 year ago
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shashanksContributor I
asked in Speakers

Shrill echoing sound on Play 5 cause ear fatigue

I bought a Play 5 with serious big expectations of audio premium quality. But what I have begun to notice that the songs played on Play 5 actually have a sort of audio distortion that causes ear fatigue. It feels better to turn off the music. In fact a low end JBL speaker produces a sweeter sound.The songs played on Sonos Play 5 are shrill, have echo in voices… sort of experience when you play a low bit rate music.NoteI have tried True Play tuning multiple times I play highest bit rate songs in Spotify / Amazon / Jio SaavnFeeling bad about having invested ₹40,000 in Sonos Play 5, when my ₹5,000 JBL sounds deeper and sweeterWhat could be wrong with my Play 5 set up / circuit / factory turning??

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N
1 year ago
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Gordonp53Contributor I
posted in Speakers

Sonos and FiiO M11s

Hi I have just bought a FiiO M11s and would like some advice. How compatible is it with Sonos Play5 second gen Via WiFi? It sort of works using Tidal via headphones and the sonos speakers. Can’t see a way to connect speakers using Apple music and Amazon music tries to connect but immediately drops connection.Any advice or pointers would be great. FiiO support not replied to my initial request for help 6 days ago.

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Mr. T
1 year ago
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Thewizard2000Chromatic Producer I
asked in Speakers

sonos one sound is extremely poor when unpair

 I have 3 devices (sonos one),  when speakers paired (stereo) the sound is perfect, but when one of these speaker is nos paired the sound change very dramaticly and not same quality at all than the 2 others. The configurations are all the same for the EQ.  Do you have any solution?

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Ken_Griffiths
1 year ago
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PBL770Contributor I
asked in Speakers

Sonos Beam volume goes to 0 if not active for a bit

My Sonos Beam Gen1 is connected to my TV by HDMI and to my PC and when I'm not showing / playing anything for a few min the volume turns to the lowest and requires my to manually raise it back up. I did disconnect the Sonos and the issue is gone. Any suggestions? Moderator edit - changed all instances of One/1 to Beam Gen 1

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Corry P
1 year ago
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ListenRelaxContributor I
asked in Speakers

Turn off SONOS-Axxxxxxxx Wi-Fi SSID

Hi, I’m new to this community. Hoping someone can help me. My Beam and One SL speakers are broadcasting a SSID publicly as an open Wi-Fi network. SSID looks something like this to “SONOS-AxEINDUYIndk+ltN=”. Currently two SSIDs are showing each begins with SONOS- and ends with = character. How can I disable these SSIDs from being broadcast as I am concerned about security.NB: My products are connected to my network via WiFi.

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Corry P
1 year ago
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SamJones6Avid Contributor I
asked in Speakers

24bit flac files: Supported on the new Era100 ?

I have struggled with the Sonos One because it does not support high definition flac files (24 bit encoding, for example). I can’t play 100’s of tracks in my library due to errors like this: “unsupported sample rate 24b9600”in the Sonos app. (on Android) Is this resolved in the Era100? I would like to consider a full apartment setup of the Era… but need to know that my music library will work! (HDTracks and other audiophile vendors often provide 24 bit flac files)

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S
1 year ago
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Old JoeContributor I
posted in Speakers

sonos one discontinued?

So, I recently bought an Arc, Sub and two Sonos Ones. If I buy the new replacement speakers, what am I supposed to do with the expensive Ones I just bought? 

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Airgetlam
1 year ago
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WaugustAvid Contributor I
asked in Speakers

How does wifi affect speaker performance?

My system includes Sonos speakers connected by ethernet as well as wifi. All too often, some of the wifi speakers furthest from my Orbi router and satellites, drop in and out. I’m considering adding a wifi extender, or worse case, another satellite, to improve stability. Your thoughts on what is best will be appreciated.My network is an Orbi RBR50 router with three Orbi RBS50 satellites, all ethernet connected to the router. The house is two stories, 5,100 sq feet. Unfortunately, the internet cable comes into an upstairs closet in the southeast corner of the house, about as far as possible from where I want coverage. Satellite 1 is on the second floor about in the middle of the west wall of the house (in other words, the opposite end of the house from the router.) Satellite 2 is on the first floor in the northwest corner of the house. Ethernet connected to it is a Denon receiver with a Sonos Port running non Sonos in-wall home theater speakers. Satellite 3 is also downstairs in the mid

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Airgetlam
1 year ago
M
marc1200Contributor I
asked in Speakers

Sonos playbar causes internet connection loss

Hello,I have a weird problem with a Sonos playbar, When the Playbar has an internet connection via ethernet and when i add it to Sonos app with 3 more speakers the connection of the whole home network drops, this is only with ethernet connection, when i change the network configuration to wifi the problem is fixed.​​​​Also when i add a new Sonos system with only the Playbar, ethernet does work perfectly.2 of the 3 other speakers are on wifi and 1 is connected with ethernet.When i configure using app the network connection loss begins when i choose the room of the Playbar. What is here the problem? The orange ethernet light is flashing abnormal quick when i added it to the Sonos app with the 3 speakers.​​

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C
4 months ago
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DavepurdyContributor I
asked in Speakers

use system in two locations

I have a system in my house with 4 play5 speakers and 5 play3 speakers and want to use one of the play3 speakers in my second home using the same play list and the same mobile iphone. Can this be done and if so what do i need to do.

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Airgetlam
1 year ago
S
SCFContributor I
asked in Speakers

Sonos Arc & Subs keep disconnecting from WIFi

I have two Sonos Arc’s each with Subs in two rooms. Each time I launch the app and try to play music say from Iheart or anyone it says system disconnected. It says let’s find your products and then says it “we couldn’t find any products on” the wifi network. I keep having to restart the router, turn off the sonos products for it to reconnect. Once I get all four functioning and turn it off the next tie I open the app to play music again it says disconnected and won’t connect or play the speakers. I have to repeat the turning off and on of everything. Any suggestions?

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C
1 year ago
K
Kenneth Grande PedersenContributor I
asked in Speakers

I CANT FIND ANY SPEAKERS

Hi, I have had Sonos for about 5-6 years and I have never had more than 6 months where it have been operating without problems. After I updated to the Sonos2 app in seemed to be good. I think it was the only 6 months streak I have had where it actually worked properly.I have: Playbar 2x Sonos One Sonos MoveI have learned to live with the app only finding one or two of the speakers every time or that I have to ask my wife to put on some music because “I can’t connect to Sonos now”. This is not 1-2 times per week. This is everyday. Always.But now it’s gotten so bad that I can’t connect to any speaker anymore. Me or my wife. My wife has completely given up on the whole system and just plays from her computer or from the TV.I have done everything 50 times. I follow the instructions and i sends me in loops.I have reset all the products to fabric settings, deleted the app, rebooted the phone, reinstalled the app and tried to setup the speakers. The setup is OK, but when I am finished the spe

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N
1 year ago
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